• J&P Cycles

J&P Cycles

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Overview

J&P Cycles has a rating of 4.7 stars from 9,298 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.

  • Service
    1268
  • Quality
    8754

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93.6%
Positive
8,205
Neutral
315
Negative
243

Instant Feedback

35,672 reviews

45
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How would you rate J&P Cycles?
Top Positive Review

“Burly Brand Tall Sissy Bar”

Chaplain J.
9/24/24

Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.

Top Critical Review

“Air filter intake”

Gavin M.
9/3/24

JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.

Reviews (9,298)

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Timeframe

Other

Reviews that mention popular keywords

customer service (1205) quality parts (220) right part (290) quality products (201) credit card (56)
Thumbnail of user jefferye74
1 review
0 helpful votes
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October 10th, 2023
Verified purchase

Shipping was fast. And product was delivered without a scratch

Reason I chose this business:

Found on internet

Reason I chose this product:

I thought this slip on would be loud and had a nice rumble. It wasn’t I’m not to happy of it but it’s also not the worst it’s better than stock just don’t expect a loud rumble

Quality
Thumbnail of user ryanw341
3 reviews
0 helpful votes
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October 8th, 2023
Verified purchase

Great parts, great prices and fast delivery. Can't beat it.

Reason I chose this business:

Good selection of products and heard good things

Reason I chose this product:

Because they were the proper spark plugs for the bike at the best prices

Quality
Thumbnail of user steveh3618
2 reviews
0 helpful votes
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October 18th, 2023
Verified purchase

Easy sight to use! Price is so much better than the dealership.

Reason I chose this business:

Service and pricing.

Quality
Thumbnail of user rionilog
1 review
0 helpful votes
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October 17th, 2023
Verified purchase

Very please with the experience. Did not have any issues at all.

Quality
Thumbnail of user ignacios58
1 review
0 helpful votes
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October 17th, 2023
Verified purchase

Everything went and arrived as expected. No complaints

Service
Quality
Thumbnail of user cleoc42
1 review
0 helpful votes
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October 16th, 2023
Verified purchase

Like the fitment guide. Fit as expected. Grips best applied with a good grip adhesive.

Reason I chose this business:

Best for Harley supplies.

Quality
Thumbnail of user toddn230
1 review
0 helpful votes
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October 13th, 2023
Verified purchase
• Updated review

I received wrong part, probably because I read part advertisement wrong.

Just re ordered new part.

Reason I chose this business:

Because I always do

Reason I chose this product:

For my bike

Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

We appreciate you for taking the time to fill out our survey and sharing your feedback on your shopping experience. We appreciate all feedback and suggestions on your experience. We are always looking to improve our customer's shopping experience. And are committed to providing our riders with the best customer service.

Perfect 12345678
October 13th, 2023
Verified site experience
• Previous review

Perfect *******

Reason I chose this business:

Because its easy

Thumbnail of user leonm299
1 review
0 helpful votes
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October 31st, 2023
Verified purchase

Ordered a specific part # twice and was sent the wrong part twice

Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers. Please reach out to us at customerservice@jpcycles.com, give us a call at 800-318-4823, or utilize our live chat@jpcycles.com

Thumbnail of user frankm2428
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

Ordering it was easy and it went right through with no problem and shipped right out fast.

Reason I chose this business:

They had the part that I needed.

Reason I chose this product:

The parts fit my bike perfect.

Quality
Thumbnail of user luisa983
1 review
0 helpful votes
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October 15th, 2023
Verified purchase

Ease to find parts and best price, thanks………………….:::::……...

Quality
Thumbnail of user christopherb911
2 reviews
0 helpful votes
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October 15th, 2023
Verified purchase

Awesome service and shipping. Product was as described

Reason I chose this business:

Quality and cost

Reason I chose this product:

Needed them

Quality
Thumbnail of user troyh488
2 reviews
0 helpful votes
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October 14th, 2023
Verified purchase

Easy to order easy to order. Fast shipping. Good price

Reason I chose this business:

Price. Availability

Quality
Thumbnail of user davidm10179
1 review
0 helpful votes
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October 8th, 2023
Verified purchase

Fast and Easy, delivery was right on time and as in the past, the product was exactly as described.

Reason I chose this business:

Previous purchases

Quality
Thumbnail of user austinr335
1 review
0 helpful votes
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October 15th, 2023
Verified purchase

Been great every time never had a problem with anything

Quality
Thumbnail of user stevom4
1 review
0 helpful votes
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October 13th, 2023
Verified purchase

Website laid out very well. Easy to browse what I'm looking for.

Reason I chose this business:

A good description and a reasonable price...and I am a previous customer...never had any problems.

Quality
Thumbnail of user raymondd594
1 review
0 helpful votes
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October 10th, 2023
Verified purchase

It was easy ordering the part needed and it was delivered fast.

Reason I chose this business:

Because of on-line shopping. Very easy.

Reason I chose this product:

I needed a replacement part..

Quality
Thumbnail of user rjv13
RJ
1 review
0 helpful votes
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October 8th, 2023
Verified purchase
• Updated review

Best place on the web. Better prices and quality products… no place better

Reason I chose this business:

Because they are a one stop shop for all your Harley needs

Reason I chose this product:

They are what I wanted

Quality
J$P Cycles is my go to one stop shop for all Harley...
October 3rd, 2023
Verified site experience
• Previous review

J$P Cycles is my go to one stop shop for all Harley needs. Y'all are a life saver. Thanks to all who make it possible

Reason I chose this business:

Cause they work

Thumbnail of user clarencem200
1 review
0 helpful votes
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October 3rd, 2023
Verified purchase

The browsing, buying and ordering process was user-friendly and fast!

Reason I chose this business:

Previous customer.

Quality
Thumbnail of user scotts3889
1 review
0 helpful votes
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October 13th, 2023
Verified purchase
• Updated review

Products I needed were available. Great shipping speed. Etc...

Reason I chose this business:

Availability

Reason I chose this product:

Matched what I was replacing

Service
Quality
You continue to offer discounts for subscribing to...
November 9th, 2023
Verified site experience
• Previous review

You continue to offer discounts for subscribing to text and email only to learn it is only good for first timers... why don't you say so before going through all the BS

Reason I chose this business:

Availability

* J&P Cycles attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user paulb4912
1 review
0 helpful votes
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October 12th, 2023
Verified purchase

Will come back after I install them and take it out for a test ride

Reason I chose this business:

They have the parts for my bike at a fare price

Reason I chose this product:

Read the product description and thought I’d try them

Quality
Thumbnail of user viniciusf7
2 reviews
0 helpful votes
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October 13th, 2023
Verified purchase

I love J&P Cycles... Best experience on the planet

Reason I chose this business:

J&P had the parts I wanted...

Service
Quality
Thumbnail of user robertl4855
1 review
0 helpful votes
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October 8th, 2023
Verified purchase

Items were well priced and shipping to Alaska was quick. Items were well packaged and quality.

Reason I chose this business:

Decent prices

Reason I chose this product:

Available and ready to ship.

Quality
Thumbnail of user isaiahs116
1 review
0 helpful votes
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October 11th, 2023
Verified purchase

Package was damaged and opened the item had a litter scratch on it as well

Reason I chose this business:

Faster shipping

Reason I chose this product:

Needed a rear light

Service
Quality
Thumbnail of user israelr127
1 review
0 helpful votes
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October 9th, 2023
Verified purchase

Shopping experience was clear, easy and fast. Delivery was also fast.

Quality
Thumbnail of user peterg1796
1 review
0 helpful votes
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October 2nd, 2023
Verified purchase

Very easy to understand and use the web site and also the ordering process.

Reason I chose this business:

Had the products I wanted.

Service
Quality

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From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.

Business History

John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Customer Service Specialist
Typically responds within 5 days

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