• J&P Cycles

J&P Cycles

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Overview

J&P Cycles has a rating of 4.7 stars from 9,303 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.

  • Service
    1268
  • Quality
    8759

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93.6%
Positive
8,210
Neutral
315
Negative
243

Instant Feedback

35,677 reviews

45
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How would you rate J&P Cycles?
Top Positive Review

“Burly Brand Tall Sissy Bar”

Chaplain J.
9/24/24

Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.

Top Critical Review

“Air filter intake”

Gavin M.
9/3/24

JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.

Reviews (9,303)

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Reviews that mention popular keywords

customer service (1208) quality parts (220) right part (292) quality products (201) credit card (56)
Thumbnail of user dustinv67
2 reviews
0 helpful votes
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June 18th, 2024
Verified purchase

Ordered a starter and gaskets next day, due to the local dealers not having one in stock. Ordered on Tuesday morning. One gasket showed wed. The other showed Friday. And the starter didn't show until late afternoon Saturday. They refunded the shipping charges. But I ended up missing my deadline because of it.

First cs rep was personable and understood. Second said very little

Reason I chose this business:

Normally have good experience with them.

Reason I chose this product:

Showed that it was in stock and would ship right away.

Service
Quality
Thumbnail of user lisas2158
2 reviews
0 helpful votes
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August 27th, 2024
Verified purchase

From shopping on your website to the delivery to my house was so smooth and easy. Thank you

Reason I chose this business:

I heard nice things about the company and the over all prices I couldn't refuse to try.

Reason I chose this product:

My Harley wouldn't hold charge. I'm just now starting to change it out.

Quality
Thumbnail of user forrestl75
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

Was very good had just what I wanted and work very well would get them over

Reason I chose this business:

Like jp has a good system for returns and ordering

Quality
Thumbnail of user davidh10494
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

Received my parts and they were all as described and delivered in a timely manner. Thanks!

Quality
Thumbnail of user waynep673
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

Needed to silence my Harley pipes for a sticker.
Wasn't sure if the baffles would fit my bike. Chatted with JP Cycle and confirmed fitment.
Ordered and they arrived. They look as advertised. No directions came with them. I read comments and expected that. I have no had time yet to instal many projects ongoing, hope to soon.

Chatted with JP Cycle and confirmed fitment.
It waas a good experience

Reason I chose this business:

Bought from them before and products perform

Reason I chose this product:

Needed to quiet down my Harley for a sticker

Service
Quality
Thumbnail of user michaelm14581
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

The part I ordered was for a 1971 FLH Shovalhead but I had to find the part number in an old J&P catalog that I've been holding on to because the latest catalog I have don't list parts fo older Harley. The older catalog is just for vintage Harleys. Is the catalog for vintage Harleys still available with up to date prices?.

Reason I chose this business:

Because of the availability of parts.

Reason I chose this product:

Hell,because I needed it. Lol

Quality
Thumbnail of user robertn2504
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Good experience. I will do buisness again if I don't need to leave a review every time I purchase a product

Reason I chose this business:

They have what you need

Reason I chose this product:

It was what I needed

Quality
Thumbnail of user willardc40
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

It was a very easy process and the selections were easy to find. I would recommend JP Cycles to anyone looking or quality parts and services.

Quality
Thumbnail of user kendallc115
KC
2 reviews
0 helpful votes
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July 25th, 2024
Verified purchase

Parts ordered were easy and in stock. Shipping on the second half of the order. Took 2 weeks to arrive.

Reason I chose this business:

Availability

Quality
Thumbnail of user dannyp432
1 review
0 helpful votes
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July 5th, 2024
Verified purchase
• Updated review

All of the items matched the pictures and fitment worked out great! Will be ordering more parts from this website. Also they have a location in Scottsdale Az If really need to get the stuff fast.

Logged in and asked live support and they responded right away!!!

Reason I chose this business:

Yes would recommend to a friend

Reason I chose this product:

Found on Google search

Service
Quality
Thanks!
September 18th, 2024
Verified site experience
• Previous review

Thanks! Your products all have worked out perfect so far!

Reason I chose this business:

Referred from friend

Reason I chose this product:

Hoping will fit the numerous throttle cables purchased

Thumbnail of user joez618
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

I got lucky and ordered the correct size. It was difficult to decide due to the Goldwing being used for comparison. Got an XL for my Lowrider ST. Fits perfectly.

Quality
Thumbnail of user sandrap2277
2 reviews
0 helpful votes
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September 13th, 2024
Verified purchase

Very easy to order and the helmet seems to fit nicely. Overall pleased with product.

Reason I chose this business:

Have ordered from in the past

Reason I chose this product:

Needed a half helmet and it was at a good price and fit my head (oval).

Service
Quality
Thumbnail of user jeffp1715
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

Packaging and price did not match. Was refunded over charge and given credit on future purchases

Price for a pack of 5 gaskets but received 1

Reason I chose this business:

Have been shopping for a long time

Reason I chose this product:

Brand specific

Service
Quality
Thumbnail of user judyy315
2 reviews
0 helpful votes
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July 6th, 2024
Verified purchase

I have been riding motorcycles for 45 years and in my 45 years I found JP Cycles and that was the beginning of seeing how much I could achieve and alter my motorcycle to be exactly what I needed and wanted it to be. JP folks are the most knowledgeable and best customer service folks to work with and I thank you all..

The customer service team helped me locate parts that i was looking for..

Reason I chose this business:

When I saw the products JP carried for the first time and back then JP used to have huge catalogs at the shows, it ignited my love affair with motorcycles and Harley-Davidsons.

Service
Quality
Thumbnail of user robertd5745
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

Good. Items came fast and packaged in huge boxes for safe traveling. Of course i will buy from jp again, rd

Reason I chose this business:

I have bought things from jp for quite awhile now

Quality
Thumbnail of user thomasg2714
1 review
0 helpful votes
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June 20th, 2024
Verified purchase
• Updated review

I don't seem to get the discount when I sign up for them. Veteran, disabled and senior, oh well. I wanted the BT-45 but it was not available. Dunlap only got 15,000 miles on a new trike. Hope this one does better.

Reason I chose this business:

Repeat customer. Fast service okay prices.

Reason I chose this product:

Because you were out of the BT-45 I really wanted and I needed a tire now.

Quality
I don't seem to get the discount when I sign up for...
June 9th, 2024
Verified site experience
• Previous review

I don't seem to get the discount when I sign up for them. Veteran, disabled and senior, oh well.

Thumbnail of user michaelf4423
3 reviews
0 helpful votes
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August 9th, 2024
Verified purchase
• Updated review

Good overall experience, would like some kind of discount for repeat customer other then seeing the 10% off first time purchase.

Reason I chose this business:

Always use J&P

Reason I chose this product:

I needed them!

Quality
Rear brake pad & spark plugs. Fast delivery & got what was expected.
December 22nd, 2023
Verified purchase
• Previous review

Good overall experience, would like some kind of discount for repeat customer other then seeing the 10% off first time purchase.

Reason I chose this business:

J&P Cycles had the item I was shopping for.

Quality
I wasn't able to use any of your promo codes or discounts...
January 13th, 2024
Verified site experience
• Previous review

I wasn't able to use any of your promo codes or discounts because I previously ordered in the past. I would expect repeat customers to receive a discount as well not just new 1st time buyers.

Reason I chose this business:

I had email promo codes sent to my email then wasn't able to use during my purchase.

* J&P Cycles attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user davidk3605
2 reviews
0 helpful votes
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July 15th, 2024
Verified purchase
• Updated review

After receiving my oil filter went to put it on and noticed it was smaller than the one I was replacing. It screwed on ok and doesn't leak it worked but still wrong filter. Should be ok I hope.

Reason I chose this product:

Chrome filter

Quality
No discount
July 4th, 2024
Verified site experience
• Previous review

No discount. I'm a veteran but never get through on gov. Id

Thumbnail of user dianap1128
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

First time customer, shipping and delivery was timely, look forward to being a repeat customer.

Reason I chose this business:

Grandson chose for tires for his mini bike.

Reason I chose this product:

Needed a replacement tire.

Quality
Thumbnail of user timp1071
1 review
0 helpful votes
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September 23rd, 2024
Verified purchase

I have shopped with you before n.The timing of the delivery.It's very quick. Very amazing!

Quality
Thumbnail of user craigs1574
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

I had an issue that wasn't related to J&P and I received excellent customer service and quick responses.

Reason I chose this business:

They are a known brand

Reason I chose this product:

I've been wanting a set of cobra exhaust for a while now.

Service
Quality
Thumbnail of user blakee78
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

I just wanted to provide the feedback requested, pick 5 stars for the questions and leave. You BS arrangement will not let me do that and now I am not as pleased doing business with you. You require me th provide 50 characters!

Quality
Thumbnail of user davee835
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

Simple easy transaction as always.
The website is very easy to use on your smartphone also.

Reason I chose this business:

Price and fast shipping

Reason I chose this product:

I needed them for a customer's bike

Quality
Thumbnail of user donm1249
1 review
0 helpful votes
  • Send Message
June 25th, 2024
Verified purchase
• Updated review

Excellent. I received the tire within 2-3 days, took it over to J&P in Pigeon Forge and they mounted on my rim while I went to lunch, and it was ready when I stopped in immediately after lunch. Within 5 days the tire was ordered, received, mounted on the wheel and back on the bike.

Reason I chose this business:

Done business with J&P in the past

Reason I chose this product:

Seems to be a good tire at a good price

Quality
Good so far
June 14th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Done business with J&P in the past

Reason I chose this product:

Seems to be a good tire at a good price

Thumbnail of user bruceg676
2 reviews
1 helpful vote
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June 21st, 2024
Verified purchase

I was having trouble with a sloppy shift. Narrowed it down to the heim joints in the stock shift rod. Ordered the blue Arlen Ness shift rod. Received it in 2 days. During installation the was 1 little glitch...the front bolt (which should be 1-1/4' long was 1-1/2" long) was hitting the front jug cooling fins. Minor modification with a whiz wheel fixed it. Other than that it's a great product. Shifting feels perfect now.

Reason I chose this business:

Repeat customer. Great prices. Great delivery

Reason I chose this product:

Arlen Ness shift rod

Quality

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From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.

Business History

John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Customer Service Specialist
Typically responds within 5 days

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