• J&P Cycles

J&P Cycles

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Overview

J&P Cycles has a rating of 4.7 stars from 9,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.

  • Service
    1270
  • Quality
    8825

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93.7%
Positive
8,269
Neutral
315
Negative
244

Instant Feedback

35,856 reviews

45
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How would you rate J&P Cycles?
Top Positive Review

“Burly Brand Tall Sissy Bar”

Chaplain J.
9/24/24

Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.

Top Critical Review

“Air filter intake”

Gavin M.
9/3/24

JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.

Reviews (9,370)

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Reviews that mention popular keywords

customer service (1214) quality parts (221) right part (294) quality products (205) credit card (57)
Thumbnail of user jasond1916
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

IT WAS GREAT! IB WILL BE ORDERING THINGS FROM YOU IN THE FUTURE.
YOU HAVE A GREAT WEBSITE THAT IS EASY TO GET WHAT YOU WANT.

Quality
Thumbnail of user rickeym86
1 review
0 helpful votes
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August 8th, 2024
Verified purchase
• Updated review

Fit perfect, so far no issues or problems. Will follow up within time so on

Quality
Grips
July 6th, 2024
Verified purchase
• Previous review

Worked great love them. They were a great fit for my bike. 👍👍👍

Quality
Great product
May 24th, 2024
Verified purchase
• Previous review

Really love these grips was really a great pick for my bike.

Quality
Thumbnail of user robertf4281
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

Ordered a number of parts from J&P. Very satisfied with the products. Miss the catalog.

Quality
Thumbnail of user hansh165
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

I ordered a crank shaft position sensor and two small relays. The order was very small and light. Shipping cost $25. I don't mind paying shipping costs, but I felt like I was overcharged.

Reason I chose this business:

Great selection and good prices

Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

All domestic orders over $49.99 ship free within the contiguous 48 states. If your order is below this amount, we offer flat-rate shipping at a discount of USD 7.99. International shipping and to states out side of the contiguous 48 is different depending on the state. Providence or country being shipped to. Please reach out to us at customerservice@jpcycles.com, give us a call at 800-318-4823, or utilize our live chat@jpcycles.com if you have further questions.

Thumbnail of user mikes5237
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

Ordering was a snap, delivery was actually early even with the global internet outage!

Reason I chose this business:

Ive been buying from JP for over 10 years. Great tech support, nice folks!

Reason I chose this product:

It was what I needed at a very reasonable price

Quality
Thumbnail of user donc1244
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

Quick and easy, just what I expected. I have never had a bad experience

Quality
Thumbnail of user robertb10160
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Ordered our helmet at the J&P store in pigeon Forge, Tennessee. The whole store was very helpful in helping my wife pick a helmet that she was happy with and also my helmet.Had to order my wife's helmet,Helped us put in our communication system in my helmet and told us where we could get my wife's system installed, and that was Cycle Gear in Madison Tennessee very helpful there too.

Reason I chose this business:

Because of the store in pigeon Forge, I don’t like ordering online because I’m old and J&P cycle doesn’t give out catalogs anymore

Reason I chose this product:

I need new helmets

Quality
Thumbnail of user stephenb3075
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

When I called to talk to one of your customer service I was very impressed how she was helping me with my order she was extremely friendly and she made me feel comfortable I would definitely buy something else from this site again

Reason I chose this business:

Product and pricing

Service
Quality
Thumbnail of user trentm154
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Love. The new tires got a great product at a really decent price. I haven't parked my bike since they got put on.

Quality
Thumbnail of user diannab230
1 review
0 helpful votes
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August 12th, 2024
Verified purchase
• Updated review

Just what I wanted thank you very much I like doing business with you

Quality
My shopping was quick and easy loved it thank you jpcycles
August 10th, 2024
Verified site experience
• Previous review
Thumbnail of user robertn2500
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

I called J&P for support and Jay was amazing. Thank you for all your support and guidance.

Reason I chose this business:

Only place to order parts

Reason I chose this product:

Needed to upgrade my HD lights to LED

Quality
Thumbnail of user jeffreym2034
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

Super easy to add to my items already saved in my cart! Thanks!

Reason I chose this business:

Always a good price and excellent availability

Reason I chose this product:

Gloves are worn out and it's time for oil change

Quality
Thumbnail of user jaym1529
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

Flawless, great, good prices, good customer service when needed

Reason I chose this business:

Great place to shop

Quality
Thumbnail of user darenm44
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

Had what I needed in stock at a good price.
Very satisfied with experience except for this cumbersome and annoying review process that requires me to ramble on for 60 some characters. Really guys?

Quality
Thumbnail of user edwinm488
1 review
0 helpful votes
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July 30th, 2024
Verified purchase

I'm very satisfied with my purchase, now I'll move on the next one my 2020 Heritage sissy bar

Quality
Thumbnail of user rogera205
2 reviews
0 helpful votes
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July 30th, 2024
Verified purchase

It was a pleasure speaking with a live person who knew what they were doing and talking about.

Reason I chose this business:

Affordable.

Reason I chose this product:

Exact fit replacement.

Quality
Thumbnail of user deanm666
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

Quality parts at a fair price and always helpful people to deal with

Reason I chose this business:

Select of parts

Quality
Thumbnail of user chadr412
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

Great service, fast and exactly what was ordered, I'd recommend for sure

Reason I chose this business:

I've shopped with before

Reason I chose this product:

Need bike on rd

Quality
Thumbnail of user miken1417
2 reviews
0 helpful votes
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August 13th, 2024
Verified purchase
• Updated review

Awesome as always,fast shipping,great products,will always return.

Reason I chose this business:

Quality,fast service,great customer service

Reason I chose this product:

I make bad financial decisions,lol

Quality
Top notch,great business as always
April 12th, 2024
Verified site experience
• Previous review
Thumbnail of user cowartm
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

Great stuff, arrived quickly very pleased will continue to order from them

Reason I chose this business:

My brother told me to

Quality
Thumbnail of user chadh720
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

Would order again. The product was awesome and everything installed easy.

Quality
Thumbnail of user paulg3111
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

Website is easy to navigate and fast shipping will definitely be ordering from them again.

Quality
Thumbnail of user tomd1545
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

Easy to negotiate website, lots of products offered with many known brand names.

Reason I chose this business:

Product price & availability

Quality
Thumbnail of user ricardoo125
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

It was easy and affordable to get my project started. Stress free

Reason I chose this business:

Comfortable with the people and products

Reason I chose this product:

Wanted to change the color of my bike but still wanted to keep the original tank and fenders

Quality
Thumbnail of user danielm5264
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

Found tire I needed ordered that with tube received in a few days worked out great.

Quality

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From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.

Business History

John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Customer Service Specialist
Typically responds within 5 days

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