• J&P Cycles

J&P Cycles

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Overview

J&P Cycles has a rating of 4.7 stars from 9,295 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.

  • Service
    1269
  • Quality
    8751

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93.6%
Positive
8,203
Neutral
315
Negative
242

Instant Feedback

35,654 reviews

45
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How would you rate J&P Cycles?
Top Positive Review

“Burly Brand Tall Sissy Bar”

Chaplain J.
9/24/24

Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.

Top Critical Review

“Air filter intake”

Gavin M.
9/3/24

JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.

Reviews (9,295)

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Timeframe

Other

Reviews that mention popular keywords

customer service (1205) quality parts (220) right part (290) quality products (201) credit card (56)
Thumbnail of user monkt2
2 reviews
0 helpful votes
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September 26th, 2024
Verified purchase

I am supposed to be getting two day guaranteed shipping on all items but it seems that all of the recent orders I have placed have been arriving anywhere between 4-6 days. I'm not sure why I paid the $39 bucks because even simple stock fluid change kits took 4 days to arrive. We'll see what happens next order if it changes?

Reason I chose this business:

I like your products and selection

Quality
Thumbnail of user stevenh2718
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

I never received an order confirmation. I looked in the spam & junk files, not there. I called and a gal tracked it for me & whoop it showed on the day she said. Difficult as is with all company's to get a non foreign person to help but finally got er done.

Reason I chose this business:

This product stayed specifically that it would remove blue & yellow on my chrome exhaust pipes. Incorrect.

Reason I chose this product:

Answer above

Quality
Thumbnail of user billo640
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

Grommets seem to be of good quality time will tell. I ordered 2 sets to cover 2 panels would like to have seen 1 more grommet for the spade connector per set as I had to reuse a old one other than that all went well.

Reason I chose this business:

Used them in the past on a 84 HD FLHX special edition Electra glide restoration

Reason I chose this product:

They had what I needed

Quality
Thumbnail of user michaelb12879
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

More details for the products would be helpful in selecting what is needed. The sight said it was a product match for my year and model but was only for the aftermarket pieces that are sold on your site.

Quality
Thumbnail of user andrewt1684
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

I've ordered from this company one previous time with no complaint. Received current on in a timely manner but unfortunately the product was damaged. Looks like it's been dropped a time or two or hit on something. When you spend close to $800 on a purchase you hope that it comes intact. The damaged area was wrapped in bubble wrap so I'm lead to believe it was damaged before it left the warehouse.

Quality
Thumbnail of user prestonh127
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

Experience was good but when I got my order parts were missing and looked like it had been ordered before wrapping was all ripped open who ever picked order should atleast check product before shipping.

Reason I chose this business:

Word of mouth

Reason I chose this product:

Quality of parts

Quality
Thumbnail of user ronniem330
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

Paid for two day shipping but some of the items were shipped from another location which caused them to be delayed. The issue was taken care with ease and a shipping refund was immediately issued. Only down side was the delay in getting the parts.

Reason I chose this product:

I trust the brand name and trust that JP will ship exactly what I ordered.

Service
Quality
Thumbnail of user markb6153
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

The tabs do not fit between the top of the bags and the rivet's so I'm gonna have to take my grinder to them and make those tabs smaller. Hope I don't end up just being screwed out of a hundred and fifty bucks.

Quality
Thumbnail of user richardm5943
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

Selected a product which showed that it would fit my bike. Received said part and it wasn't even close. The mounting brackets were longer and the bolt pattern was wider. The fitment section is not accurate. Ended up having to pay twice as much at Harley to receive the proper part to complete my project

Received free return shipping

Reason I chose this business:

Continued customer

Service
Quality
Thumbnail of user russellp529
1 review
0 helpful votes
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September 23rd, 2024
Verified purchase

Parts were fine. Not happy with shipping. Received 3 parts from fedex and 2 more shipments at the post office. I paid $20.99 for 2 day shipping but only the fedex shipped within 3 days. Other two shipments were received within within 4 days and 7 days respectively. I would like a refund of &20.99 because all parts were not received within 2 days

Reason I chose this business:

Purchased from them before

Reason I chose this product:

Parts w we w needed to rebuild

Quality
Thumbnail of user scotth3040
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

Part arrived on time, My only complaint is there were no install instructions. I went to the manufactures web site & found the install instructions by typing in the part number. The part fit well & seems to work right.

Reason I chose this business:

Shopped there before

Reason I chose this product:

I wanted a hydralic primary chain tensioner.

Quality
Thumbnail of user matthewl1673
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

Had what I needed and easy checkout. See how long it takes to receive item and if it is proper fit

Update. Everything was oem fit. Outstanding service and transaction was completed fast. Will be doing more business in future as the needs arise

Reason I chose this business:

Had what I needed

Reason I chose this product:

OEM replacement

Thumbnail of user georgea1607
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

The product took longer to get to me as the manufacturer did not ship to consumers! Jj&P shipped it fairly quick once they received it! All in all fairly good experience! The product itself was as described.

Reason I chose this business:

Used them in the past and always had a good experience! I haven’t used them since they are no longer independent!

Reason I chose this product:

Looking for a. New helmet. I usually buy Shoei but the price has gone way up on them.

Service
Quality
Thumbnail of user jeffreyf875
1 review
0 helpful votes
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August 26th, 2024
Verified purchase
• Updated review

The fork assemblies arrived on time, but were of really poor quality. They had casting slag on the bottom of the sliders that was chromed over. I had to machine the bottom of both sliders in order for the axle to fit properly. The fender mounting holes all had to be re-tapped in order to receive the bolts. There were also pit holes in the casting that were chromed over. Spent two hours making these fork tubes usable. I think I was sold a returned set and paid retail price. Didn't have time to send them back because the customer had to have his bike back. Where is the quality control?

Reason I chose this business:

Because they carry a lot of older bike parts.

Reason I chose this product:

They were available.

Quality
Website is easy to navigate
July 4th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Parts availability

Reason I chose this product:

Availability

Thumbnail of user markp3644
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

My main suppliers did not have the parts I needed in stock. I had done business with J&P cycles very little because of price but found the parts I needed were quality & delivered the next day which I didn't expect

Reason I chose this business:

Eastern MC & Zippers was out of the parts I needed

Quality
Thumbnail of user robertk1625
2 reviews
0 helpful votes
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September 5th, 2024
Verified purchase

I always have great service. I only had one issue with this order. The product I ordered stated it had 1/4-20 threads, it did not, it had 5/16-24 threads, it should be changed on the item description.

I didn't get any response

Reason I chose this business:

Good products goos service and good pricing.

Reason I chose this product:

Like the looks.

Service
Quality
Thumbnail of user kevinj1681
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

Found exactly what I was looking for, not a heroic price but doable, the arrival was timely,. The installation was so simple, without a mess of tear down to do first inorder to install.
Basic simple bolt on adjust to desired position and tighten down...then ride on...thx

Reason I chose this business:

Sturgis patronage

Reason I chose this product:

Explained what I was after, salesman said " I have what you need, we will ship to your home and you will have it when you get back to Florida. If I am wrong no worry return or exchange "
I am not sure about the worry free return or exchange as he got it right!.

Quality
Thumbnail of user frankg1594
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

I would get sore sitting in my 2023 Harley-Davidson Fat Bob stock seat anything longer than 45 minutes. Once I switched over to the mustang seats, I noticed right away that the seat is wider and more comfortable they were. So far, riding for hour and a half and no soreness! I'm planning to go on a road trip up to Seattle and that will be the real test!

Based on my own personal experience Mustang seats are great and it was money well spent!

J&P was fairly fast, but all the parts came in days apart, so it took a little over a week to get everything and install. The install was fairly simple, and I upgraded the retaining bolt to an anti-theft one.

Reason I chose this business:

It had all the parts I wanted at the same store.

Reason I chose this product:

I researched YouTube and several online forums, and many people pointed out how great Mustang seats are, so I decided to give it a try.

Quality
Thumbnail of user fredlinb
3 reviews
0 helpful votes
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August 19th, 2024
Verified purchase

Got my order, but weeks apart, even though most of the items said it'll ship "within 24 hours". Finally got my last item latter part of last week. But J&P still delivered, will be returning. Thank you.

Reason I chose this business:

Returning customer.

Reason I chose this product:

Need replacing, and additional equipment.

Quality
Thumbnail of user edwards2366
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

The product was fine, but the delivery company you use, was a day late and that affected a tight timeline for the bike. Especially since the delivery company said it was out for delivery from a location east of me and it never showed. The next day it was out for delivery from a location southwest of me.

Quality
Thumbnail of user davidf1232
2 reviews
0 helpful votes
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August 25th, 2024
Verified purchase

Good experience. Broke one of antennae's a while back. I decided to buy a lower profile chrome set. They were easy to install and look much better than the old ones. They look like they belong next to the chrome luggage rack they are installed next to.

Reason I chose this business:

Friend recommended.

Reason I chose this product:

Needed a new antennae.

Quality
Thumbnail of user davidm11634
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

The item I order came quicker than expected. That's what she said lol. All in all the experience was awesome. The only reason for not giving 5 stars is cause no one deserves 5 stars there is always something that can be fixed. And I wish the military discount was easier to navigate.

Reason I chose this business:

They had the better prices on the item I was looking for.

Reason I chose this product:

I choose this product cause I needed it.

Quality
Thumbnail of user stevenm3448
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

I checked the information to verify that the part would fit my bike. When I got it, it did not fit like I needed it to. It had to have mounting brackets which I didn't have and did not come with the new speakers.

They instructed on how to return the product.

Reason I chose this business:

Have had great service and experiences in the past

Reason I chose this product:

Needed new ones.

Service
Quality
Thumbnail of user danm2133
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

I thought it was sold as a set because the pics showed two but only received one. Ordering was easy but confusing. Maybe put in bold print how many you'll get in an order. Wouldn't have ordered them had I known because the price was very high for only one.

Very polite and helpful

Reason I chose this business:

Found them on eBay

Reason I chose this product:

Top quality brand

Service
Quality
Thumbnail of user isaacb282
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

I ordered a front brake line, the day I received it was the day my motorcycle caught fire with me in it, so I had to return the package unused … it would've looked nice though if I was able to install it.

Reason I chose this product:

I needed a new front brake line

Quality

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From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.

Business History

John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Customer Service Specialist
Typically responds within 5 days

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