• J&P Cycles

J&P Cycles

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Overview

J&P Cycles has a rating of 4.7 stars from 9,377 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.

  • Service
    1271
  • Quality
    8832

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93.7%
Positive
8,267
Neutral
316
Negative
243

Instant Feedback

35,891 reviews

45
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How would you rate J&P Cycles?
Top Positive Review

“Burly Brand Tall Sissy Bar”

Chaplain J.
9/24/24

Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.

Top Critical Review

“Air filter intake”

Gavin M.
9/3/24

JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.

Reviews (9,377)

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Timeframe

Other

Reviews that mention popular keywords

customer service (1214) quality parts (221) right part (294) quality products (205) credit card (57)
Thumbnail of user mr.w7
1 review
0 helpful votes
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June 4th, 2024
Verified purchase
• Updated review

The LED light set that I ordered for my HD, quickly arrived in good conditoon and they were easy to install. Plug & Play. The new LED lights create an electrical interference with radio and "old school: CB". I just added additional suppressor rings to the light wiring. All works well now.

Reason I chose this business:

I needed to order a light.

Reason I chose this product:

I need to order a light.

Quality
It took 2.5 hours to place an order
March 13th, 2024
Verified site experience
• Previous review

It took 2.5 hours to place an order. Way too long. I got logged off your site also.

Reason I chose this business:

I need to order a light.

Reason I chose this product:

I need to order a light.

Thumbnail of user thomasp1415
2 reviews
0 helpful votes
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August 1st, 2024
Verified purchase

Best price and was delivered free in 2 days. JP Cycles has the best customer service.

Quality
Thumbnail of user orvillec37
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

J&P Cycles had the only luggage rack that fit my motorcycle and I am truly thankful, unfortunately for me it wasn't chrome and no other manufacturers had any chrome or otherwise
Thank You J&P Cycles

Reason I chose this business:

Only manufacturer with what I needed

Reason I chose this product:

It was what I needed for my motorcycle

Quality
Thumbnail of user robertn2464
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

I really appreciate that i could search seats that will fit my bike. Happy to see that when i clicked on a seat that wouldn't fit, that was highlighted in red.

Reason I chose this business:

Easy to see what would work with my bike and what wouldnt

Reason I chose this product:

Stock seat on fat bob isn't comfortable.

Quality
Thumbnail of user tylers1099
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

I had just purchased my first Harley and wanted to change a few things. J&P had everything I needed in one place. Easy to use website, will definitely do business with them again.

Quality
Thumbnail of user oriong17
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

Never had such a no stress
No hassle buying expierence
I wish all retail transactions
Were this easy

Reason I chose this business:

Selection/price

Quality
Thumbnail of user sethm303
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Shipping was good till they went from ups to usps and it was stuck there for a week, I wasn't too happy about it.

Reason I chose this business:

Didn’t have another option

Reason I chose this product:

Didn’t have another option

Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue

Thumbnail of user michaelj3982
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

Great site with amazing easy parts lookup. Shipping is usually very quick and the products are great.

Reason I chose this business:

They have everything I need always.

Reason I chose this product:

My Harley is broken and I need these parts to fix it

Quality
Thumbnail of user matthewl1656
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Not sure if the part will fit my bike, not confident in the ordering process but I didn't have any other option

Reason I chose this business:

Only option for trusted ordering

Reason I chose this product:

No other options

Quality
Thumbnail of user margaretm3020
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

Easy to determine the part needed, then prompt delivery despite a border to deal with.

Reason I chose this business:

Good service in the past

Reason I chose this product:

Needed repair, bike is off the road without it

Quality
Thumbnail of user cals68
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

Got the right tire in a short amount of time. Price was far better than at the dealership

Quality
Thumbnail of user louiss444
2 reviews
0 helpful votes
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August 7th, 2024
Verified purchase

Real easy to find items and the checkout process is quick and easy.

Reason I chose this business:

Looking for a specific part that I figured you would carry.

Reason I chose this product:

I saw them on a friends bike and thought they would be good to install on mine.

Quality
Thumbnail of user ronaldb1846
2 reviews
0 helpful votes
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August 8th, 2024
Verified purchase

Quick and easy. EASY. And great information on the site. Thank you.

Quality
Thumbnail of user timc1699
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

I ordered parts, I received the parts I ordered in a timely fashion as it should be.

Reason I chose this business:

Part was in stock

Reason I chose this product:

Because that was the part I needed.

Quality
Thumbnail of user donaldl1073
1 review
0 helpful votes
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July 13th, 2024
Verified purchase
• Updated review

I always have a good experience with J&P. For pass experience on shipping,Returned items, and receiving items as described.

Reason I chose this business:

They have what i needed

Reason I chose this product:

Thats what i need

Service
Quality
FAST ANS EASY
June 12th, 2024
Verified site experience
• Previous review
Reason I chose this product:

I OWN A MOTOCICLE

Thumbnail of user chrism4728
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

The battery cover fits perfect and I'm very pleased with my purchase,

Reason I chose this business:

Found it on Facebook.

Reason I chose this product:

It was the one to fit my cycle.

Quality
Thumbnail of user shannong717
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

Fast shipping and good customer service helped me get what I needed

Card issues on-line

Reason I chose this business:

They had what I was looking for.

Reason I chose this product:

It was the right fit

Service
Quality
Thumbnail of user jz161
J
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

Good! Customer service was helpful, gave good advice on what kind to get.

Reason I chose this product:

RIght ape hangers for the price.

Service
Quality
Thumbnail of user lawrencej266
2 reviews
0 helpful votes
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August 8th, 2024
Verified purchase

Always have what I need in stock! Customer service is attentive and answers my questions.

Reason I chose this business:

Have everything

Reason I chose this product:

Added air cleaner and pipes so need to remap and new gear for the new season

Quality
Thumbnail of user morganm562
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

Love the mirrors. Quick and easy delivery, will order from JP Cycles again!

Reason I chose this business:

Quick and easy!

Reason I chose this product:

Perfect fit and exactly what I needed

Quality
Thumbnail of user randyh1133
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

Super easy. Product information is on point. Fast shipping.

Reason I chose this business:

Prices are right

Reason I chose this product:

To upgrade my Harley

Quality
Thumbnail of user georgeo828
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

Little slow. Too much guesswork to see if your order went through.

Service
Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

We are sorry you had an issue with our site. If this happens again, Please reach out to us at customerservice@jpcycles.com, give us a call at 800-318-4823, or utilize our live chat@jpcycles.com. One of our Rider Service Representatives will be glad to assist you.

Thumbnail of user eds1286
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

Very positive and professional! Couldn't find what I wanted! Went to chat and the agent sent me the link I needed!

Reason I chose this business:

Pricing for sure!

Reason I chose this product:

Price and was the brand I wanted!

Quality
Thumbnail of user keithg855
2 reviews
0 helpful votes
  • Send Message
August 8th, 2024
Verified purchase
• Updated review

Website is user friendly. My part was in stock. The flywheel works as intended.

Reason I chose this business:

Used in the past.

Reason I chose this product:

Need to fix my Sporty

Quality
Fast and easy to find what I needed
February 22nd, 2024
Verified site experience
• Previous review
Reason I chose this business:

I've ordered from here before

Reason I chose this product:

Getting ahead of the tire change at the end of this season

Thumbnail of user roym790
1 review
0 helpful votes
  • Send Message
July 5th, 2024
Verified purchase

Bought some parts and mistakenly ordered wrong grips. Called in and had no problem getting a return started.

Called in to get a return started. Went smoothly.

Service
Quality

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From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.

Business History

John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Customer Service Specialist
Typically responds within 5 days

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