• J&P Cycles

J&P Cycles

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Overview

J&P Cycles has a rating of 4.7 stars from 9,299 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.

  • Service
    1268
  • Quality
    8755

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93.6%
Positive
8,206
Neutral
315
Negative
243

Instant Feedback

35,671 reviews

45
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How would you rate J&P Cycles?
Top Positive Review

“Burly Brand Tall Sissy Bar”

Chaplain J.
9/24/24

Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.

Top Critical Review

“Air filter intake”

Gavin M.
9/3/24

JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.

Reviews (9,299)

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Reviews that mention popular keywords

customer service (1205) quality parts (220) right part (290) quality products (201) credit card (56)
Thumbnail of user davidm11180
1 review
0 helpful votes
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June 13th, 2024
Verified purchase
• Updated review

As title states the bullet lights do not come with the bolt needed for installation and your stock mounting bolt will not work. Called customer service and had to be messaged later asking for the a picture of the parts they sent and a few other things. I responded with what I had and stated I should be offered a full refund or the bolt needs to be provided/sold as a necessary item. Either way I have yet to receive a response

As title states the bullet lights do not come with the bolt needed for installation and your stock mounting bolt will not work. Called customer service and had to be messaged later asking for the a picture of the parts they sent and a few other things. I responded with what I had and stated I should be offered a full refund or the bolt needs to be provided/sold as a necessary item. Either way I have yet to receive a response

Reason I chose this business:

Everything I’ve ordered was great before this is probably a one time thing

Reason I chose this product:

Closest to oem without paying a sload from harley

Service
Quality
Awesome
April 22nd, 2024
Verified purchase
• Previous review

Awesome that it's immediate feedback with matching vehicles to parts

Quality
Thumbnail of user charlesd1897
2 reviews
0 helpful votes
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August 15th, 2024
Verified purchase

Just like it was listed and packaged well shipped fast and received on time given

Reason I chose this business:

Easy to find what you need

Reason I chose this product:

Used them before and works well

Quality
Thumbnail of user lawrencek509
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

Speedometer is as expected. It's not installed yet, so I have no further info.

Reason I chose this business:

History of doing business with them.

Reason I chose this product:

Readily available, reputable company.

Quality
Thumbnail of user aaronr859
1 review
0 helpful votes
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August 20th, 2024
Verified purchase
• Updated review

I would like to have a catalog for products that are for Harley's

Quality
8$ for shipping some long johns is a bit steep
September 27th, 2024
Verified site experience
• Previous review
Reason I chose this product:

Getting cold

Thumbnail of user rodneyf227
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Always a little slow w delivery. Alot of times I'll make a run to one of the Harley Dealers because I'm tired of waiting on the part, now I have 2!
It doesn't matter if you pay for over night or 2 day delivery. It always takes longer.

Reason I chose this business:

Easy shopping

Reason I chose this product:

It was available

Quality
Thumbnail of user lorend80
1 review
0 helpful votes
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June 5th, 2024
Verified purchase

The item that I ordered was not compatible with my bike as the website said. Called customer service and they were more than happy to help. Only major issue is having to pay shipping on the returned item. Will absolutely use J&P again!

Reason I chose this business:

I’ve used them before and really like their products.

Service
Quality
Thumbnail of user markh1860
3 reviews
0 helpful votes
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June 13th, 2024
Verified purchase
• Updated review

I received the order in good time and they look to be nice mirrors. I have yet to put them on the bike, so I can't comment on that aspect. During the order process, I received an email confirming my order and stating that I would get another email when they shipped. I never got that email. They did show up as promised.

Reason I chose this business:

Item availability; price; style, utility.

Reason I chose this product:

Item availability; price; style, utility.

Quality
I found the mirrors that I think will work and look...
May 26th, 2024
Verified site experience
• Previous review

I found the mirrors that I think will work and look good quickly and easily.

Reason I chose this business:

Item availability; price; style, utility.

Reason I chose this product:

Item availability; price; style, utility.

Thumbnail of user angelof91
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

The box for the 14" ape hangers was very big. One grip end was protruding out of the corner of the box, but seems to have some sort of sock on it so i may not bee damaged. I hope to look at it this weekend.

Reason I chose this business:

They had the exact item i was looking for

Reason I chose this product:

Features and price

Quality
Thumbnail of user jayw1096
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

No issues. The only thing I don't like is being pestered to write a review. Don't mind leaving a few stars, and the site was good, but this thing is making me write when I really don't want to. Anyway good store overall.

Reason I chose this business:

Best price on product I was looking for

Reason I chose this product:

I like them

Quality
Thumbnail of user georgeh2134
1 review
0 helpful votes
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August 19th, 2024
Verified purchase
• Updated review

I had to enter some information multiple times
My order came sooner than expected.

Reason I chose this business:

You had the part I was looking for.
Price was better than what I saw elsewhere.

Reason I chose this product:

To fix an issue with my bike

Quality
I had to enter some information multiple times
August 8th, 2024
Verified site experience
• Previous review
Reason I chose this business:

You had the part I was looking for

Reason I chose this product:

To fix an issue with my bike

Thumbnail of user alann438
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

Ordered front and rear tires and received both within a week

Quality
Thumbnail of user christophes9
2 reviews
0 helpful votes
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August 16th, 2024
Verified purchase

Fast and reliable delivery times. Website was easy to navigate. Price was competitive.

Reason I chose this product:

Best price.

Quality
Thumbnail of user coverton2011
2 reviews
1 helpful vote
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June 23rd, 2024
Verified purchase

Suppose to be shipped overnight called customer see they took care of me! Not that impressed with product it is installed and not working. I will figure it out when I have more time

Quality
Thumbnail of user kenm1260
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

Finding my part was a little harder than the payment process and delivery

Reason I chose this business:

Trusted name

Reason I chose this product:

Because it was needed

Quality
Thumbnail of user terryt1007
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

Been buying for close to 30 years*********************I expect better service than I got...

Service
Quality
Thumbnail of user danielt1905
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I searched time though for the correct baffle for my Pro pipe exhaust. Once I clicked on JP Cycles I found it right away. Exactly what it looked like in the picture in my exhaust sounds amazing. Thanks folks

Reason I chose this business:

Because I've had very good luck in the past with them. The product is exactly what it says it is great description and long-lasting

Reason I chose this product:

Other people recommended them

Quality
Thumbnail of user michellel2774
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Site said order would be a certain amount of time, but it actually took twice as long to receive order.

Reason I chose this business:

Variety/price

Reason I chose this product:

It was what was needed.

Quality
Thumbnail of user donaldl1087
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

Order was placed and got a confirmations the next day stating the order was received. The email advised that I would get a norther email once it shipped That email did not come

Called to get shipping info on my order. They were able to look it up and advice on the date

Reason I chose this business:

Had the tire I needed

Service
Quality
Thumbnail of user robertr5817
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

Good so far, thanks.I had an order that was missing,and JP cycles customer service had it replaced with in three days.Very happy with them

Service
Quality
Thumbnail of user joet1309
1 review
0 helpful votes
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June 9th, 2024
Verified purchase

Placed an order for a few items and got an order confirmation on 5/12/24 and then an order receipt on 5/14/24. After not receiving a shipping confirmation for "in stock" items, I placed a call to customer service on 5/17/24 and a very nice lady apologized and said she could not explain why the order was late and there were no "notes" or reasons. She said the order should go out the next day. I received the order on 5/24/24, not what I've experienced with J&P in the past. Somewhat disappointing

See above comments

Reason I chose this business:

Shipping and products have been consistently decent in the past

Reason I chose this product:

Because it's what I wanted

Service
Quality
Thumbnail of user seanr780
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

Arrived a day sooner than anticipated well packaged. Pretty simple install, down loaded the app turn on the blue tooth & hit connect on the app screen. Connection is nearly immediate, you have to hit the connect button in the top right hand corner of phone screen. You do not connect to it in your phones Bluetooth settings it doesn't even show up as an available device. No issues so far making adjustments is simple. I have not used the take away adjustment, my understanding that is only used if the cam is upgraded

Quality
Thumbnail of user dirtyjoes
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Smooth as silk 👌 every thing fit as if it was made to and no Bs!

Reason I chose this business:

Because I did

Reason I chose this product:

They fit my bike

Quality
Thumbnail of user davidd6141
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

Once i add my ride to the garage and select it, would be nice if i change product categories that the selected vehicle remained in affect. IE begin shopping for front lighting then shop for rear lighting only products that fit my vehicle were displayed. Installed the rear lights, construction seems very durable, well packaged, install was a breeze less than 10 minutes.
Slightly disappointed with the tail lights, they sre not much brighter than factory lights but still look nice. All things considered i would consider buying for another bike.

Reason I chose this business:

Used JP cycles for just about everything on both bikes. You carry products from several of the best manufacturers of bling for Harley, prices are sometimes better than from the manufacturer.

Reason I chose this product:

Complete the change over to led lighting

Quality
Thumbnail of user thomasp2731
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

Found the part needed quickly and it worked perfectly. The service was quick and hassle free.

Service
Quality
Thumbnail of user charlesr738
2 reviews
0 helpful votes
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August 17th, 2024
Verified purchase

Product is good price was high and only got 2 out of 4 fasteners

Reason I chose this business:

Convenient needed it for my Harley

Quality

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From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.

Business History

John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Customer Service Specialist
Typically responds within 5 days

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