• J&P Cycles

J&P Cycles

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Overview

J&P Cycles has a rating of 4.7 stars from 9,406 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.

  • Service
    1271
  • Quality
    8861

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93.7%
Positive
8,287
Neutral
317
Negative
243

Instant Feedback

35,956 reviews

45
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How would you rate J&P Cycles?
Top Positive Review

“GREAT PEOPLE TO DEAL WITH AAAAAAAAAAAA+++++++++++”

Harry T.
9/27/24

Nice discount for my first order. The exhaust was priced better than anywhere else I found. Quick shipping and top notch support when I ran into a question. These people got their act together. Planning to order again soon.

Top Critical Review

“Air filter intake”

Gavin M.
9/3/24

JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.

Reviews (9,406)

Rating

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Other

Reviews that mention popular keywords

customer service (1215) quality parts (223) right part (295) quality products (207) credit card (57)
Thumbnail of user anthonyj1415
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

Membership benefits qualify for free two-Day shipping. I ordered on a Friday and received on a Tuesday. It's the reason for only 3 stars.

Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

RPM 2 day shipping is based on business days. We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Thumbnail of user matthewm1119
2 reviews
0 helpful votes
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July 21st, 2024
Verified purchase

Awesome service, very helpful. The bars were exactly what I needed and wanted,

Quality
Thumbnail of user aarong861
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

Prices are good and delivery is always prompt. Lots of choices in every price range.

Reason I chose this business:

Convenience

Reason I chose this product:

Good reviews and not overpriced

Quality
Thumbnail of user gordond205
1 review
0 helpful votes
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July 20th, 2024
Verified purchase
• Updated review

Kind of vague on some stuff, and confusing. Covers too many models

Reason I chose this business:

Regular customer

Reason I chose this product:

Recommended by internet site

Quality
Great!
June 7th, 2024
Verified site experience
• Previous review
Reason I chose this product:

Familiarity

Very pleased
March 8th, 2024
Verified site experience
• Previous review
Reason I chose this product:

The one you had

It's good
February 28th, 2024
Verified site experience
• Previous review
Shipping sux
February 26th, 2024
Verified site experience
• Previous review

Shipping sux. Not finding me but Google can

* J&P Cycles attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Works for me
February 3rd, 2024
Verified site experience
• Previous review
Reason I chose this business:

Good history

Let's see how the shipping goes
January 30th, 2024
Verified site experience
• Previous review
Thumbnail of user rebelonet
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

Item was as described. Very prompt delivery Good communication.

Reason I chose this business:

Dealt with before.

Quality
Thumbnail of user toddc866
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

I don't normally like to use the chat, But everything went well

Reason I chose this business:

I use JP cycles before and probably will again

Reason I chose this product:

Rebuilding a fat tire on end figured it be best to put new pads in while I’m there

Quality
Thumbnail of user danielb4057
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

Easy process, decent price, fast shipping. Definitely will be doing business again.

Reason I chose this business:

Single cable throttle assembly

Reason I chose this product:

Because I need it

Quality
Thumbnail of user geos39
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

Was not happy because I ordered next day air and it came 5 days later

Very condescending

Reason I chose this product:

You had what I needed

Service
Quality
Thumbnail of user robbertj
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

I have an older bike, call JP and they seem to help me find the correct parts from my old ride 👍

Reason I chose this business:

Only place that seems to have everything I need

Service
Quality
Thumbnail of user mariog521
1 review
0 helpful votes
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May 22nd, 2024
Verified purchase

JP cycles makes it so easy to find the right parts for your bike, came looking for motor mounts for my 08 dyna street Bob and was very pleased with the options and high quality parts and fast delivery without a doubt!

Reason I chose this business:

Was refer from a friend

Reason I chose this product:

Good quality, reliable and price was good

Quality
Thumbnail of user kristal181
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

Quick and easy to navigate website, checking out process was easy, and order arrived in great condition and a timely fashion.è

Quality
Thumbnail of user jamesu736
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

Not much of an upgrade over stock if any at all. Kind of a waste of money

Quality
Thumbnail of user victorv460
1 review
0 helpful votes
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July 21st, 2024
Verified purchase
• Updated review

Disappointed, product was out of original packaging, and just thrown in the box loose!

Reason I chose this business:

Where I found it on ebay.

Reason I chose this product:

Add on to my bike.

Quality
All good Thanks
July 9th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Knew you may have it

Thumbnail of user chrisb4426
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

They have a great selection of products for all budget types.

Reason I chose this business:

I have been shopping from Jo cycle online for several years and never been disappointed

Reason I chose this product:

I have seen different colored windshields on several bike, mostly orange. So I ordered the ice green to be different in my area as I have not seen it on any other bike locally

Quality
Thumbnail of user traceyd364
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

Excellent quality and price, thank you! Perfect size for my 2007 Sportster!

Reason I chose this product:

For my sportster, needed real leather and something that fits a sportster with the taillight in the original position

Quality
Thumbnail of user edwardsl11
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

Awesome. Order from Hong Kong and received in a week! Everything as expected!

Reason I chose this business:

Best online shop for Harley Davidson parts

Reason I chose this product:

Improve Ride experience

Quality
Thumbnail of user johnd9452
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

When buying a seat and backrest you kind of expect to receive them at the same time. So I give you four stars for a good product.

Reason I chose this business:

Best on line bike parts.

Reason I chose this product:

It was what I was looking for.

Quality
Thumbnail of user ronnyg13
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

Excellent
J&P Cycles has always had a variety of aftermarket parts
For my bikes all ways quick and easy to find

Reason I chose this business:

Had what I needed

Reason I chose this product:

To keep my Harley cool

Quality
Thumbnail of user kellyj1028
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

Easy to navigate to what you are looking for. And great products

Reason I chose this product:

I have been waiting to get enough extra money for for these shocks for a couple of year.but life gets in the way.this year was different

Quality
Thumbnail of user bradleyc420
1 review
0 helpful votes
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June 8th, 2024
Verified purchase
• Updated review

Good selection at great prices. Lost my shifter peg on a funeral escort ride. Not the time to go look for lost parts. J&P Cycles had just the right replacement for a great price.

Reason I chose this business:

Product selection

Quality
Good selection at great prices
May 28th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Product selection

Thumbnail of user russellp515
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

For the first time ordered a part didn't fit, sent it back no problems full refund, will continue to do business with jp cycles

Service
Quality
Thumbnail of user mikee1201
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

I called customer service for advice on my handlebar purchase and they immediately answered the phone. He was very knowledgeable and quickly had an answer that confirmed fitment.
My Burly Brand beach bars shipped the same day, were packaged securely and fit just perfectly!
They look awesome on my 2013 Heritage Softail Classic.

Service
Quality
Thumbnail of user adamm1827
1 review
0 helpful votes
  • Send Message
June 19th, 2024
Verified purchase

J&P slaps harder than will smith! Order exact and fast as hell. Don't sleep, like Chris rock. Get your order in today!

Reason I chose this business:

If J&p was an appliance I would say it’s washer, it’s got loads of products, like your mom! And that’s why I chose it.

Reason I chose this product:

Your mom said her tushy felt safe on the new seat and the ride was smooth. Knew I had to treat her right.

Quality
Thumbnail of user danield2914
1 review
0 helpful votes
  • Send Message
July 19th, 2024
Verified purchase

If they don't have it in stock, they will ship it to you. Easy and professional.

Reason I chose this business:

Been ordering for years then they opened a store front 5 minutes down the road.

Reason I chose this product:

I needed it

Quality
Thumbnail of user mitchellm360
2 reviews
0 helpful votes
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May 15th, 2024
Verified purchase
• Updated review

3 star because shipping policy states "free shipping",limited time,$0-$49.99".
Free shipping did not show up on order,so I pay the freight I would say.

This issue was resolved. Customer rep. Cody was excellent. They refunded the shipping charge to me.
Great customer service!,.although response tme took about a week.

All was resolved thru email. Customer rep. Cody was terrific.

Reason I chose this business:

Unique item

Reason I chose this product:

Unique item

Service
Quality
3 star because shipping policy states "free shipping",limite...
May 1st, 2024
Verified site experience
• Previous review

3 star because shipping policy states "free shipping",limited time,$0-$49.99".
Free shipping did not show up on order,so I pay the freight I would say.

Reason I chose this business:

Unique item

Reason I chose this product:

Unique item

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From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.

Business History

John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Customer Service Specialist
Typically responds within 5 days

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