• J&P Cycles

J&P Cycles

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Overview

J&P Cycles has a rating of 4.7 stars from 9,299 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.

  • Service
    1268
  • Quality
    8755

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93.6%
Positive
8,206
Neutral
315
Negative
243

Instant Feedback

35,671 reviews

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How would you rate J&P Cycles?
Top Positive Review

“Burly Brand Tall Sissy Bar”

Chaplain J.
9/24/24

Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.

Top Critical Review

“Air filter intake”

Gavin M.
9/3/24

JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.

Reviews (9,299)

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Reviews that mention popular keywords

customer service (1205) quality parts (220) right part (290) quality products (201) credit card (56)
Thumbnail of user larnellp
1 review
0 helpful votes
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September 21st, 2024

Purchased parts from J&P Cycles on Jul 4 2024, had them in stalled on Jul 12 2024, rode the bike for the first time on Aug 7th 2024 and the parts were faulty, contacted J&P Cycles and spoke to an extremely rude person named Dean B that was no help at all. DO NOT BUY FROM THEM AS EXPLAINED BY DEAN THEY ARE JUST A MIDDLE MAN FOR PARTS. Make sure to by pass them and go auto the vendor because they will not help you.

Tip for consumers:
Purchased parts from J&P Cycles on Jul 4 2024, had them in stalled on Jul 12 2024, rode the bike for the first time on Aug 7th 2024 and the parts were faulty, contacted J&P Cycles and spoke to an extremely rude person named Dean B that was no help at all. DO NOT BUY FROM THEM AS EXPLAINED BY DEAN THEY ARE JUST A MIDDLE MAN FOR PARTS. Make sure to by pass them and go auto the vendor because they will not help you.

Products used:
Stator

Value
Shipping
Returns
Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

We do apologize for your issue. As we have previously explained this is a warranty issue and we have to follow the warranty process set by the company.

Thumbnail of user charlesr2548
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

Need to pack batteries better. Battery was packed only with air pillows. Box appeared to have been dropped. Corner of battery was dented but was not leaking.

Quality
Thumbnail of user bradenm32
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

Had an issue with shipping/delivery date not on time but a member with customer service responded right away and made sure my order was still on the way and refunded the extra amount paid for 2 day shipping.

Service
Thumbnail of user markl3804
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

JP cycles is a good merchant but when I received my battery the box was damaged. Thought the battery wouldn't hold a charge so I put the battery tender on. Battery seems to hold a 13.10 charge. Packaging for shipment freakin sucked $#*!. There was no bubble wrap to hold the battery box in place. $#*!

Reason I chose this business:

Great products at great prices

Reason I chose this product:

Ned new battery

Service
Quality
Thumbnail of user justins1892
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

I recently ordered a clutch and front brake levers for my Harley on Amazon and it said they would fit, they did not, ordered from here and they were right

Reason I chose this business:

My friend orders from here and suggested it to me

Reason I chose this product:

Bc I needed them

Quality
Thumbnail of user jerryf799
1 review
0 helpful votes
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September 21st, 2024
Verified purchase

So my shifter lever was stripped and I needed a new one, so I ordered 1 from J&P like I usually do, that's where I but good quality parts, so I got the shifter lever in, and discovered that I made a mistake, I didn't order 1 for forward controls ooops my fault, but the part I got was a good price and great quality so I'll just keep it an maybe some day I'll need it, or maybe a friend Will need it. Thanks for supplying my motorcycle needs.

Reason I chose this business:

Shifter lever

Reason I chose this product:

Return customer

Quality
Thumbnail of user richardk3052
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

I've ordered from J&P many times I've never been sorry that I had. Always got exactly what I paid for and it's always been here when they told me it would.

Quality
Thumbnail of user matthews3246
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

The product is excellent. I have bought from J&P before. The website is extremely easy to navigate from finding what I wanted to checkout. Everything even arrived 1-2 days before they said it would. Great place to shop

Quality
Thumbnail of user royt414
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

Needed a new back tire, but found out the tires I had were the wrong ones!(used bike, but had new tires put on since I bought it)
They found the right ones and put them on, now I'm back on the road!
It was truly a pleasure to work with them all.

Reason I chose this business:

Referred by a friend and feel I made a good choice!

Reason I chose this product:

Odd size tires, not many who have them.
Bridgestone was the only one that had them on hand.

Quality
Thumbnail of user gregb1499
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

Jacket is a good summer weight and meshing allows good airflow to keep somewhat cool. I have to get used to the elbow pads as you can definitely feel them in the sleeves. Jacket is real leather so it is a bit stiff but that should get better as it gets worn more.

Reason I chose this business:

I got a text deal and jacket was on sale

Reason I chose this product:

I needed a summer weight jacket for protection when riding.

Quality
Thumbnail of user randya597
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

The description of this radio said plug and play. And it also says it is compatable with my 2002 ultraglide. It is not. Front speakers work fine but to get the stock back speakers to work I have to buy a $38 dollar wiring harness and figure out what wires to splice into. Or they said I can buy a $700 dollar amplifier kit that would fix the problem. NOT PLUG AND PLAY

Did not tell me anything that I didn't already know. Even argued that my bike didn't come with stock rear speakers.

Reason I chose this business:

Decent price.

Reason I chose this product:

I thought it was a good brand and I trusted the documentation that said it was compatable with my bike.

Service
Quality
Thumbnail of user davep1224
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

The transaction was simple and the order came in promptly. I ordered tires and brake pads and have not installed them yet so I don't have feedback at this point.

Quality
Thumbnail of user wesg52
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase
• Updated review

When you walk into a JP cycle shop, they welcome you and ask if you need any help if you need help right away, they will send you to the right department and the individual behind the counter is very helpful and courteous You're very knowledgable and once you place your order if they have it in the shop, they get it for you or they will order it for you if it's not available at that time

Reason I chose this business:

I’ve been shopping at JP Cycle for many years and I find a provide one of the best services for aftermarket parts and they are very knowledgeable. If you need to know something about whatever project you’re working on.

Reason I chose this product:

Because I needed them for my my bike simply that and they are good quality products

Quality
Shopping experience at JP cycles
January 30th, 2024
Verified purchase
• Previous review

When you walk into a JP cycle shop, they welcome you and ask if you need any help if you need help right away, they will send you to the right department and the individual behind the counter is very helpful and courteous You're very knowledgable and once you place your order if they have it in the shop, they get it for you or they will order it for you if it's not available at that time

Quality
I have no problems with JP cycles when it comes to...
October 7th, 2023
Verified site experience
• Previous review

I have no problems with JP cycles when it comes to getting parts they're always on time they reliable and they fit

Reason I chose this business:

I’m a member and I’ve been buying parts from you for several years now that’s why I choose J & P psycho

Thumbnail of user timothyk920
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

I accidentally ordered wrong size tire. Contacted customer service and spoke to Samantha. Even though it was my error, Samantha was understanding, humorous, empathetic and a great person to speak to.

Reason I chose this business:

Happy with previous purchases

Reason I chose this product:

The elite American from Dunlop is my go to tire for my 2024 Road Glide limited.

Service
Quality
Thumbnail of user rt305
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

So far, jp has everything I needed yes. I have a new to me bike and I need it serval items. Although the shipment had to be broken up in three parts, I still received everything.

Reason I chose this product:

New bike, needs service

Service
Quality
Thumbnail of user mikep2442
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

Everything was as advertised. Shipping went smoothly, and the bar grips looks exactly as shown on the website and packaging was done to keep the product safe. No complaints and will definitely be ordering from here again.

Quality
Thumbnail of user anthonyh2114
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

So good so far👍I'll be making my purchases with you guys rather than some of the brick and mortar stores that don't carry the amount of options you guys do. Great first impression.

Reason I chose this business:

Khrome werks distributor

Reason I chose this product:

To give bike a deeper sound

Quality
Thumbnail of user stewartn22
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

Website was easy to use as I could enter the information about my motorcycle and see a list of parts that would fit. Had to call customer service as one part was labeled for a different year of my bike. They explained why it was the correct part for my bike, why it appeared different than some installation videos for grips I watched on YouTube, and it did in fact work with my bike.

Explained above.

Reason I chose this business:

Have used them before.

Service
Quality
Thumbnail of user rexj46
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

The Anti-gravity battery was priced good, the website helped get the right one. It showed up in a couple days!
The dew rag I was hoping to have a sewn in elastic with a sweat band. I was sure it wouldn't for the price but it is what was described. I couldn't find any with the built in extras. Not only at JP but anywhere. But it will do.

Reason I chose this business:

Quick and clear website. Have bought stuff here so I knew it would be easy.

Reason I chose this product:

I needed them

Quality
Thumbnail of user cdk5
CD
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

Found filter to be the cheapest priced on J&P so ordered from them. Definitely will order again through them again. Service was great and ordering was easy.

Reason I chose this business:

Cheapest place to get my air filter for my Harley

Reason I chose this product:

Need to replace my air filter

Quality
Thumbnail of user tylerm924
1 review
0 helpful votes
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August 17th, 2024
Verified purchase
• Updated review

I've always had wonderful experiences shopping with jp cycles easy to find what I want and price is decent from everyone else. Top it all off get what I order pretty quickly most times.

Quality
Get cycle parts at great prices
March 25th, 2024
Verified purchase
• Previous review

I've ordered several parts from jp cycles so far always got fast shipping and exactly what was ordered without delay

Reason I chose this business:

Prices and easy to find what I need

Reason I chose this product:

Get aftermarket fit without dealer prices

Quality
Thumbnail of user jimmyb548
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

I had never seen exhaust gaskets sold other than a set, I was shocked to see only 1 of the needed gaskets enclosed. Since the shipping charge is nearly double the cost of the single gasket I will need I guess I'll chalk it up to experience, requiring closer attention to reading all the print.

Reason I chose this business:

Purchased from them before

Reason I chose this product:

Needed exhaust gaskets.

Quality
Thumbnail of user teddc6
1 review
0 helpful votes
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July 29th, 2024
Verified purchase
• Updated review

I have been working on and off with JMP cycles and building motorcycles for the last 10 years and I have always been happy about my purchase excited about the customer service experience and never dissatisfied with anything that they've done or products that they sold. J&P cycles is 100% committed to the writer and their actions. Customer service prices and engagement with the culture proves that every time.

Amazing. Plain and simple. AMAZING

Reason I chose this business:

Their prices and their delivery accountability for their service always brings me back to their program

Reason I chose this product:

I was encouraged to purchase a performance machine for piston break for the chopper that I was building, and when I found out that they offered this brake system specifically for the type of bike I was building. I could not stop myself from hitting buy now

Service
Quality
Joseph was the individual who helped me get to the...
July 18th, 2024
Verified site experience
• Previous review

Joseph was the individual who helped me get to the very end of this purchase, and this purchase was flawless. They perfectly answered everything that I needed and all of the questions that I had and I am very thankful to J&P cycles for making everything that I need possible at a moment notice like this

Reason I chose this business:

I love love love J&P and through this site you have helped me build my dream bike

Reason I chose this product:

My fiancé bought a scooter that she knows nothing about and I noticed that the tires were in desperate need of being replaced, and had no idea that you carried them until today and I couldn't be happy to do about them from you

Thumbnail of user joshuar1225
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

I was trying to service my bike myself for the first time before an important charity ride. I needed this tool to get it done. I received it earlier than expected and was able to get it done!

Reason I chose this business:

Always try to use J&P Cycles. Have for many years.

Reason I chose this product:

My Harley model uses a specific tool for tune up.

Quality
Thumbnail of user ruelenad1
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

I got an email telling me that They shipped 2 levers and said they'll charge for the second if I didn't respond. And for my inconvenience I have a $20 credit. Pain doing it but I got it done.

Reason I chose this business:

Good experience in the past.

Reason I chose this product:

It fits my bike.

Quality

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From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.

Business History

John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Customer Service Specialist
Typically responds within 5 days

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