• J&P Cycles

J&P Cycles

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Overview

J&P Cycles has a rating of 4.7 stars from 9,298 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.

  • Service
    1268
  • Quality
    8754

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93.6%
Positive
8,205
Neutral
315
Negative
243

Instant Feedback

35,672 reviews

45
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How would you rate J&P Cycles?
Top Positive Review

“Burly Brand Tall Sissy Bar”

Chaplain J.
9/24/24

Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.

Top Critical Review

“Air filter intake”

Gavin M.
9/3/24

JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.

Reviews (9,298)

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Timeframe

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Reviews that mention popular keywords

customer service (1205) quality parts (220) right part (290) quality products (201) credit card (56)
Thumbnail of user brado142
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

I have always been happy with the pricing and service that I have received when buying motorcycle tires. Would highly recommend J&P.

Reason I chose this business:

Selection and price

Reason I chose this product:

Familiar with the brand

Quality
Thumbnail of user richardl3559
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

Parts and a correct fit and exactly as described.so that was a plus.

Reason I chose this business:

Catalog of parts for my bike.
2014 Harley-Davidson FXDL.
Only with for more available parts.

Reason I chose this product:

Not an exact fit, but modification made it fit PERFECTLY.

Quality
Thumbnail of user joem3538
Joe
1 review
0 helpful votes
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July 25th, 2024
Verified purchase
• Updated review

I haven't had any problems so far. Products are working as promised.

Reason I chose this business:

Trusted name in motorcycle aftermarket.

Reason I chose this product:

Because I need them for my motorcycle

Quality
So far so good!
September 26th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Used in the past, reliable.

Reason I chose this product:

Cuz I wanted them

So far so good!
July 14th, 2024
Verified site experience
• Previous review

So far so good! Will let you know upon more usage!

Reason I chose this business:

Trusted name in motorcycle aftermarket.

Reason I chose this product:

Because I need them for my motorcycle

Thumbnail of user carlm1053
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

Replacement gaskets could has came a little sooner than expected them to

Reason I chose this business:

Because I've used them in the past

Quality
Thumbnail of user gromanp
1 review
0 helpful votes
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June 1st, 2024
Verified purchase

The shipping box looked like it sat in the rain, the top was completely crushed in it kinda looked like it got tossed around or someone was playing catch with it and kept dropping it. And the Kenwood box inside the shipping box was also crushed alone top. The starafom inside seemed to be intact so I'm hoping I don't have any issues with this product. (Being as it is a 4hr project to install on a motorcycle)

Reason I chose this business:

I have used J&P alot over the 19 yrs and they had always been stand up people and stood behind what they sell.
I would recommend them to any one any time.

Reason I chose this product:

I was thinking about putting a Rockford Fosgate system on my new Road Glide but got to looking into what some other were saying about them so I started looking for other sound systems, soundzz,pioneer, I chose Kenwood 1 seemed like it and some of the best reviews, it was motorcycle rated, and price, it has to take the vibration of being on a motorcycle and it has to be able to still work when riding in the rain.

Quality
Thumbnail of user andreap1335
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

This is my first time using this site but everything went well, easy to navigate and we received the tire in a timely fashion.

Reason I chose this product:

Needed a tire yall were cheaper than others

Quality
Thumbnail of user chriso1043
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

Always can call tech-support, and they answer my questions I have used them in the past.

Reason I chose this business:

I have used them previously and am satisfied

Reason I chose this product:

Because that’s what matches the bike I have

Quality
Thumbnail of user jamesw6973
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

My experience was Good,disappointed Anamosa closed. It was great ride to go to Annmosa to get merchandise.

Reason I chose this business:

Frust choice

Thumbnail of user williamd4137
1 review
0 helpful votes
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July 20th, 2024
Verified purchase
• Updated review

The parts fit, but this survey does little to encourage me to buy again.

Reason I chose this business:

First site I looked into

Reason I chose this product:

Because the OEMS are worn out

Okay so far, survey demands a drop in stars
September 21st, 2024
Verified site experience
• Previous review
Reason I chose this business:

Kirk was out of stock on some items.

Reason I chose this product:

JP had in stock

Thumbnail of user rickyt175
1 review
0 helpful votes
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June 13th, 2024
Verified purchase
• Updated review

Arrived on time and not damaged good overall experience. I have no issues to report. Website easy to navigate, good prices for good products. Just a good experience all around.

Reason I chose this business:

I've used them before and haven't had any issues with the parts of shipping methods and time. And have good quality products and website is easy to navigate.

Reason I chose this product:

Better lighting quality while riding my motorcycle, better visibility and decently priced for good quality products.

Quality
It was all good.
March 30th, 2024
Verified purchase
• Previous review

Good response time in getting my order shipped to me.

Reason I chose this business:

Seemed like a a good authentic place to order my parts

Reason I chose this product:

Needed the replaced.

Quality
Thumbnail of user jeffk1518
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

The product worked great. One person brake bleed is the best. Shipping to a little over a week, that could improve

Reason I chose this business:

Price and familiarity from previous purchases

Reason I chose this product:

Highly rated on many Harley forums

Quality
Thumbnail of user shawne259
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

It was great until I took this survey. No news is good news with on line shopping.

Reason I chose this business:

Had the right part

Reason I chose this product:

I've used it before

Quality
Thumbnail of user kevinf2075
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Part arrived quickly and as described. Unfortunately the threaded connection was wrong size.

Reason I chose this business:

Found online.

Reason I chose this product:

Fit what I was looking for at good price.

Quality
Thumbnail of user kennethw1470
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

It was fast n easy. It was also a well known brand name book. It's not perfect but can get you by.

Reason I chose this product:

I have 2 twin cams and want to learn more

Quality
Thumbnail of user nicolasv39
3 reviews
0 helpful votes
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May 25th, 2024
Verified purchase

Called after delay in getting battery shipped. Attempted to canceled order for "taking too long to ship ", but was unable to even though it had not been shipped. Jp spent money to ship and spent money to have me ship back, along with hassle to return to UPS. Look for way to stop an order that has not shipped. Cost savings.

Reason I chose this business:

Easy to use website and competitive pricing.

Reason I chose this product:

Fast at shipping, except for battery, took 3 days from order to ship out.

Quality
Thumbnail of user robbertj
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

I have an older bike, call JP and they seem to help me find the correct parts from my old ride 👍

Reason I chose this business:

Only place that seems to have everything I need

Service
Quality
Thumbnail of user johnd9452
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

When buying a seat and backrest you kind of expect to receive them at the same time. So I give you four stars for a good product.

Reason I chose this business:

Best on line bike parts.

Reason I chose this product:

It was what I was looking for.

Quality
Thumbnail of user mitchellm360
2 reviews
0 helpful votes
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May 15th, 2024
Verified purchase
• Updated review

3 star because shipping policy states "free shipping",limited time,$0-$49.99".
Free shipping did not show up on order,so I pay the freight I would say.

This issue was resolved. Customer rep. Cody was excellent. They refunded the shipping charge to me.
Great customer service!,.although response tme took about a week.

All was resolved thru email. Customer rep. Cody was terrific.

Reason I chose this business:

Unique item

Reason I chose this product:

Unique item

Service
Quality
3 star because shipping policy states "free shipping",limite...
May 1st, 2024
Verified site experience
• Previous review

3 star because shipping policy states "free shipping",limited time,$0-$49.99".
Free shipping did not show up on order,so I pay the freight I would say.

Reason I chose this business:

Unique item

Reason I chose this product:

Unique item

Thumbnail of user jeffh2072
2 reviews
0 helpful votes
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July 19th, 2024
Verified purchase

Your site said the part would fit my bike but it doesn't. The wire cover will not fit

Reason I chose this business:

Have bought from you before

Reason I chose this product:

Needed brake switch

Quality
Thumbnail of user robertg5836
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

Part is great/\. Took some time to get here so shipping was a little slow.

Reason I chose this product:

Liked the light

Quality
Thumbnail of user mikec3207
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Payment confirmation had some issues and the order was canceled once but we got it fixed and I reordered with a 25% discount so I am over all satisfied.
THANKS

Service
Quality
Thumbnail of user zacharya317
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

Quality Parts and fast shipping! Got my parts a couple days early then estimated.

Quality
Thumbnail of user bog49
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Looked for a DOT helmet that suited me and bought it. It was delivered just as I was returning home for hometime. Price was good the helmet is perfect. I am very happy.

Reason I chose this business:

You guy blow up my text every day with adds. So I looked for my helmet there first.

Reason I chose this product:

It DOT and a Shoei helmet is top rated.

Quality
Thumbnail of user samb1597
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

Ordered a timing cover for my buddies sportster to have custom engraved for his bike was fairly easy to figure out which one I needed

Quality
Thumbnail of user theoc67
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

I enjoy the shirt I like to manufacturer the shirt and then I saw the 45 anniversary by then had to snag it now

Reason I chose this product:

I left my doctor I like to make her the shirt

Quality

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From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.

Business History

John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Customer Service Specialist
Typically responds within 5 days

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