• J&P Cycles

J&P Cycles

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Overview

J&P Cycles has a rating of 4.7 stars from 9,419 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.

  • Service
    1275
  • Quality
    8876

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93.7%
Positive
8,295
Neutral
317
Negative
244

Instant Feedback

35,996 reviews

45
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How would you rate J&P Cycles?
Top Positive Review

“GREAT PEOPLE TO DEAL WITH AAAAAAAAAAAA+++++++++++”

Harry T.
9/27/24

Nice discount for my first order. The exhaust was priced better than anywhere else I found. Quick shipping and top notch support when I ran into a question. These people got their act together. Planning to order again soon.

Top Critical Review

“Air filter intake”

Gavin M.
9/3/24

JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.

Reviews (9,419)

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Reviews that mention popular keywords

customer service (1215) quality parts (223) right part (295) quality products (207) credit card (57)
Thumbnail of user michaelm14049
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

Good product, shipping took over a week for a few bolts. I ordered other parts from other vendors during that time and I got all of them before I got the bolts.

Reason I chose this product:

Because I needed them, obviously. Dumb question.

Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

We do apologize for the issue with our estimated shipping times. We try to be accurate unfortunately many factors can change these estimates.

Thumbnail of user joeg1673
1 review
0 helpful votes
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March 26th, 2024
Verified purchase

I encounter one of your representatives at the recent Daytona bike week. The Representative was knowledgeable and courteous, he provided all the information to help me make a determination on which brand was best for me. I was able to have the products shipped to my residence, which was shipped to my home before I got back from my trip.

The representative answered my question and explained to me how my issue can be resolved.

Reason I chose this business:

The representative was very helpful and knowledgeable.

Reason I chose this product:

I chose the product purchased due to the cost and compatibility with other brands.

Service
Quality
Thumbnail of user pams1212
1 review
0 helpful votes
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May 1st, 2024
Verified purchase

Great service and very fast delivery. I purchase from them all the time. They always have what I need.

Reason I chose this business:

Always shop here

Reason I chose this product:

Needed a windshield and their price was the best

Quality
Thumbnail of user shawnk460
1 review
0 helpful votes
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May 1st, 2024
Verified purchase

Ordered a rear diff rebuild kit for my wildcat, it shipped quick and delivered quickly, and good quality

Quality
Thumbnail of user jordanr559
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

Have only made a couple orders, but everything has been shipped quickly and with great prices. Will definitely continue to order my parts and accessories from here.

Reason I chose this business:

Told about J&P from family members

Reason I chose this product:

Needed the parts I received to get my bike up and running

Quality
Thumbnail of user aaronw1000
1 review
0 helpful votes
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April 29th, 2024
Verified purchase

Easy to order great selection did really want mounts for windshield but made do with what I received always great service

Reason I chose this business:

Best service

Reason I chose this product:

Need them good price

Service
Quality
Thumbnail of user glenng471
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

Easy ordering and a good selection of parts for my shovel

Reason I chose this business:

I trust the business and have been using them for years

Reason I chose this product:

Another attempt at getting my 4 speed to hold it's mud

Quality
Thumbnail of user kenk775
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

Good experience, all went well. Order was sent and received on time.

Reason I chose this business:

For their excellent service

Reason I chose this product:

The product was what I was looking for

Quality
Thumbnail of user douglast506
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

Very comfortable. Had to modify one securing strap as it was too long but overall a good product.

Reason I chose this product:

Video from manufacturer I saw during my search for a seat cushion.

Quality
Thumbnail of user brianh3700
1 review
0 helpful votes
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May 29th, 2024
Verified purchase

Great overall experience. Will definitely do business here in the future.

Quality
Thumbnail of user petem444
1 review
0 helpful votes
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May 29th, 2024
Verified purchase

Made sure it worked for my motorcycle. Was able to use PayPal.

Reason I chose this business:

Seems like a great company. Offers a lot of products.

Reason I chose this product:

Wanted a lower windshield.

Quality
Thumbnail of user dontayt3
1 review
0 helpful votes
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May 10th, 2024
Verified purchase

My experience was great. It was easy to find parts for my Harley Davidson. The shipping was great 2 or 3 days and I had my parts.

Reason I chose this business:

Heard about them thru family.

Reason I chose this product:

This was what I wanted.

Quality
Thumbnail of user ronc1085
1 review
0 helpful votes
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March 21st, 2024
Verified purchase

I needed help with the length of cables I needed to install 18" apes on my Softail. No other dealer would give me a straight answer. Then I called J&P Cycles and they answered me within minutes, and ordered the parts for me. They were delivered in three days and fit perfectly.

Best experience ever. The customer service rep answered my questions and ordered the parts for me. It could not have been easier.

Reason I chose this business:

Thier willingness to help me and the price of the parts.

Reason I chose this product:

Because they fit without any hassles.

Service
Quality
Thumbnail of user davidc9488
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

The absolute best customer service around. If ever a problem it will be fixed and the pll on the other end seem to be genuine in helping you.

The best!!!

Reason I chose this business:

Always has stuff I need.

Reason I chose this product:

My son liked them.

Service
Quality
Thumbnail of user emilyz333
2 reviews
0 helpful votes
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March 24th, 2024
Verified purchase

I purchased two helmets a 3/4 and a bucket helmet and I absolutely love them. They shipped very fast and I received them without any problems. The quality is better than any Amazon helmet you can buy so it's worth the price.

Reason I chose this business:

Had the helmet I wanted due to style and quality. Could not find anything like this through Harley-Davidson nor Amazon that had my size. They don't have very many women's helmet out here

Reason I chose this product:

The quality, look and style of the helmet. Like the helmets and style better than most places. Willing to pay more for a better helmet.

Quality
Thumbnail of user waynew866
1 review
0 helpful votes
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March 17th, 2024
Verified purchase
• Updated review

I realize JP can't control transport time, but it took 7 days from the day I placed my order to the day they shipped it. When the product arrived, the chrome was pitted and poor quality.
This is my first bad experience with JP generally very satisfied.

Reason I chose this business:

I build antique HD and JP has a good selection of hard to find parts.

Reason I chose this product:

Good price from a reputable company.

Quality
Easy transaction great price
February 21st, 2024
Verified site experience
• Previous review

Easy transaction great price. JP has their $#*! together.

Reason I chose this business:

Popped up on my feed

Reason I chose this product:

Great price

Thumbnail of user douglask767
1 review
0 helpful votes
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March 7th, 2024
Verified purchase

I've been looking for a really nice set, these are beautiful work great.typed what I was looking for in the search bar alot came up great selection. They came the next day very happy will use you guys again...Thanks

Quality
Thumbnail of user cliffm129
1 review
0 helpful votes
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March 7th, 2024
Verified purchase

Delivery of my Arlen Ness mirrors were processed and delivered in a very timely manner. I think there needs to be better information on products, but this is not J&P issue in hole as many ate from the manufactures to the sales rep.

Reason I chose this business:

First one to show with what I wanted

Reason I chose this product:

I liked the look of them for my bike

Quality
Thumbnail of user edd514
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

Found out they were not what I wanted. When I returned them I was not happy about being charged a return fee. Used to be free. Then you shipped 2 pipes in 2 boxes. I could have fit in 1 box. Don't know why you wasted a second box when both pipes would have fit in 1 with plenty of room for packing material. NOT HAPPY ABOUT BEING CHARGED FOR RETURN SHIPPING.
I used to work for J&P Cycle when John Parum was alive. Things have really changed since he passed and was sold.Probally the last time I do business with J&P. Very dissatisfied.

Reason I chose this business:

1 time it was good

Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Thumbnail of user jimk1352
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

Purchased a replacement for a Memphis shade windshield. The staff at the store provided me with all of the information. It was sent to my house and was easily installed on my bike

I went to exchange the windshield for a taller one. They were not able to exchange it because in putting it against the original to check height, I inadvertently put a small scratch on it so they could exchange it for me.

Reason I chose this business:

I have used them for years. Always satisfied with their selection of products.

Reason I chose this product:

Replacement of existing windshield.

Service
Quality
Thumbnail of user ericf1442
1 review
0 helpful votes
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April 12th, 2024
Verified purchase
• Updated review

J&P has a great selection of products for my vintage Sportsters and their customer service is the best. No problems returning orders and quick shipping.

Reason I chose this business:

Long-term customer.

Reason I chose this product:

Quality parts that fit.

Quality
Excellent website and selection of products
February 6th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Long time customer

Excellent service
November 21st, 2023
Verified site experience
• Previous review
Thumbnail of user christopherg1886
1 review
0 helpful votes
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May 23rd, 2024
Verified purchase

Easy and quick to find any and all the parts I needed. Shipping was very fast

Reason I chose this business:

Ease of finding what I've needed and great products

Quality
Thumbnail of user matthewj946
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

J&P Cycles has a great selection. The product descriptions and reviews were very helpful when choosing the final product that I purchased.

Reason I chose this business:

Reviews and wide selection.

Reason I chose this product:

I chose the Progressive shocks for my Harley Street Glide based off the previous reviews, ratings, and description provided by J&P Cycles.

Quality
Thumbnail of user victorg663
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

My experience with JP cycles was great. The products, shipping, and Customer service were awesome. Even the return process was super simple

Reason I chose this business:

I've purchased other items before and my experience was great.

Reason I chose this product:

I changed the handle bars on my motorcycle so I needed a longer front brake line.

Quality
Thumbnail of user dylang315
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

You guys are great. Great quality products and crazy fast shipping! Will always buy from J&P Cycles!

Quality

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From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.

Business History

John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Customer Service Specialist
Typically responds within 5 days

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