• J&P Cycles

J&P Cycles

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Overview

J&P Cycles has a rating of 4.7 stars from 9,299 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.

  • Service
    1269
  • Quality
    8755

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93.6%
Positive
8,206
Neutral
315
Negative
243

Instant Feedback

35,664 reviews

45
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How would you rate J&P Cycles?
Top Positive Review

“Burly Brand Tall Sissy Bar”

Chaplain J.
9/24/24

Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.

Top Critical Review

“Air filter intake”

Gavin M.
9/3/24

JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.

Reviews (9,299)

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Reviews that mention popular keywords

customer service (1205) quality parts (220) right part (290) quality products (201) credit card (56)
Thumbnail of user ericp579
3 reviews
0 helpful votes
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May 15th, 2024
Verified purchase
• Updated review

Other than all parts being shipped separately which I believe all should have came in 1 box, & all the same day.

Reason I chose this business:

Have bought from before.

Reason I chose this product:

I wanted to improve riding experience.

Quality
Fairly easy to browse through site, some prices are...
April 29th, 2024
Verified site experience
• Previous review

Fairly easy to browse through site, some prices are a bit too high for me, but good things that ya really want are seldom inexpensive.

Reason I chose this business:

Have bought from before.

Reason I chose this product:

I wanted to improve riding experience.

Thumbnail of user paulg2966
1 review
0 helpful votes
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March 28th, 2024
Verified purchase

Fantastic customer experience including the chat line. The only thing I'm not convinced about is JP charging Australian GST (goods and service tax) from time of order to time of delivery in Australia was 5 days (unbelievable!)

Whilst I did not like the answer provided (still unconvinced about JP collecting Australian Tax) the service was very good

Reason I chose this business:

Have used JP for 20 years

Reason I chose this product:

I needed new black Highway pegs for my yet to arrive Indian Challenger Elite.

Service
Quality
Thumbnail of user brucel885
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

Had parts in stock they were as I expected free shipping would of liked the price lower

Quality
Thumbnail of user whitem29
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

.great selection.of all.types of motorcycle parts...!

Quality
Thumbnail of user colinp233
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

I had to reset my password. Then I put my email address in at least 4 times. Just a lot of hassel

Reason I chose this business:

Dealt with you before

Quality
Thumbnail of user sanm43
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

Impressed with both products! The DOT4 brake fluid performed flawlessly, ensuring smooth braking. The Honda spray cleaner effortlessly removed dirt and left a glossy finish. Plus, the price was unbeatable compared to Amazon. Highly recommend!

Reason I chose this business:

Because I have a RidersPlus subscription

Reason I chose this product:

I was performing a brake cable extension so I needed to replace the brake fluid

Quality
Thumbnail of user johnt5223
1 review
0 helpful votes
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April 13th, 2024
Verified purchase

I actually have a problem, but the new taillight fits great. My problem is, we couldn't get the brake light to work. Any ideas would be great, remember you had changed over all the lights to LED. The old led bulb the little locking nubs were broken off we got another bulb from Napa here but it lights up all the LEDs and the brake light doesn't work when you apply it. Thanks

Reason I chose this business:

Because the Harley is a 1992

Reason I chose this product:

Same as the original

Quality
Thumbnail of user wreckedm
1 review
0 helpful votes
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March 25th, 2024
Verified purchase

The chat box constantly popping up every time I let the page idle is seriously annoying.the tire arrived way before expected. There was absolutely no notification that my tire was delivered. I have a 150 yard long driveway. I just happened to find my new $230 tire laying on the side of my driveway near the road.not happy about the delivery at all

Quality
Thumbnail of user richardb5954
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

J&P Cycles processed the order quickly. However, I don't really see any difference in the lean angle of the bike after installing the replacement extended Jiffy Stand. That was the only reason I purchased it.

Reason I chose this business:

Have always had good experience

Reason I chose this product:

Because of it's description.

Quality
Thumbnail of user donaldw1444
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

Nice james foamet primary gasket. For the money an inspection and derby gasket would be nice though.

Reason I chose this business:

Had what i needed

Reason I chose this product:

Cheaper gasket leaked on me

Quality
Thumbnail of user johny1391
1 review
0 helpful votes
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April 1st, 2024
Verified purchase
• Updated review

Need to read closely there is a return charge for parts even if they say it fits and it doesn't. So if the part is $20 and they charging you $9 for a return pretty much half of it it's gone.first buyer won't use again.

Was not impressed, was willing to start a return but there's the problem half the money when it went to the return polic

Service
Quality
Good price
March 10th, 2024
Verified site experience
• Previous review
Thumbnail of user anthonyo747
2 reviews
0 helpful votes
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May 15th, 2024
Verified purchase

The part fit well and performs well and I will be using this company for my next purchase in the near future

Quality
Thumbnail of user vincew86
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

Was very dissatisfied with the length of time it took to get my harness through the Postal service! I made the order on 3-31-24 received it on. 4- 10-24 Not happy!

Reason I chose this business:

Because I’ve bought lots of parts an tires here

Reason I chose this product:

Because I needed it!

Service
Quality
Thumbnail of user mariont24
2 reviews
0 helpful votes
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May 19th, 2024
Verified purchase

Shipping was slow. Took 1week to receive the parts needed. USPS is not a good choice for dependable quick delivery.

Reason I chose this business:

I use to get fast delivery at a great price.

Quality
Thumbnail of user thomasp2633
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

The size ran correct. The pull down shield will not fit over prescription glasses. The fit curve protective glasses.

Quality
Thumbnail of user jeremyh1078
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

I looked for a product to cover the battery and the rest of the wiring under the seat, that I could build a super low profile seat off of, and this seat pan did the job.

Quality
Thumbnail of user glens331
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

The only thing is there were no instructions with the parts luckily I was replacing the old parts with the same parts.

They are very helpful and knowledgeable.

Reason I chose this business:

Have had good luck with parts that I have ordered from you before.

Reason I chose this product:

Same parts that I was replacing.

Service
Quality
Thumbnail of user kentd132
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

When I shop by my specific bike, model etc, the screen reverts back to the main page and not to the page I was on. Example. Shopped for saddlebags and above it, it says I can enter my model etc. I do this and it leaves the saddlebag screen and I have to reenter all my data again.

Reason I chose this business:

I like these bags and I was looking around.

Reason I chose this product:

Price, fit and I hope quality

Thumbnail of user johnt5293
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

Large quantity of products for selection allowing many options to choose from. Picked and shipped quickly.

Reason I chose this business:

Knoxville Tn. Address

Reason I chose this product:

Best pick for my options I was looking for.

Quality
Thumbnail of user zackb281
1 review
0 helpful votes
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March 27th, 2024
Verified purchase

There was an issue with the delivery date, cause I just got the tires and it's 9 days past expected delivery date. But there was no changing on the tracker and nobody knew where these things were. Luckily jp cycles has an excellent customer service.

Service
Quality
Thumbnail of user rev.f
2 reviews
0 helpful votes
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May 15th, 2024
Verified purchase

They are ok but they are reach out much less from the frame than I thought they would according to the photo

Reason I chose this product:

Cost. Appearance.

Quality
Thumbnail of user robinj592
2 reviews
0 helpful votes
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May 24th, 2024
Verified purchase

Oil filters are wrong parts, website said they fit 1979 FLH but they are not the right size filter for oil tank...

Reason I chose this product:

Supposed to fit

Quality
Thumbnail of user andrewf1240
2 reviews
0 helpful votes
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May 16th, 2024
Verified purchase

All I needed was a starter relay, I found what I needed at J&P and placed my order. A few days later, the part came, it was easy!

Reason I chose this business:

I still own the same '96 Softail Custom when I first started ordering from J&P many years ago. I since got me a newer (to me) '02 Road King and I kind of fell away from ordering parts. I also have a 2019 Ultra Limited. I wanted to fire up my Softail as it sat all winter, but it wouldn't start. My pal and fellow rider told me its the starter relay, as we went over the whole bike and I agreed. I ordered the part and now the old bike starts right up!

Reason I chose this product:

Was a very simple choice and nothing else was needed. I installed the part in less than 5 minutes and the bike fired right up!

Quality
Thumbnail of user keithi204
1 review
0 helpful votes
  • Send Message
May 15th, 2024
Verified purchase
• Updated review

Easy to shop around on website and a large selection of products for the different bikes I own. Thanks

Reason I chose this business:

Have what I need

Reason I chose this product:

Want to ride

Quality
Easy to navigate
April 5th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Good products

Reason I chose this product:

I want to ride

Thumbnail of user kevinp2084
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

All items were received in an acceptable amount of time but arrived on different days and even over a week apart. I would have preferred one package

Reason I chose this business:

Quality, price, availability

Quality

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From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.

Business History

John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Customer Service Specialist
Typically responds within 5 days

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