• J&P Cycles

J&P Cycles

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Overview

J&P Cycles has a rating of 4.7 stars from 9,395 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.

  • Service
    1271
  • Quality
    8850

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93.7%
Positive
8,279
Neutral
317
Negative
243

Instant Feedback

35,937 reviews

45
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How would you rate J&P Cycles?
Top Positive Review

“GREAT PEOPLE TO DEAL WITH AAAAAAAAAAAA+++++++++++”

Harry T.
9/27/24

Nice discount for my first order. The exhaust was priced better than anywhere else I found. Quick shipping and top notch support when I ran into a question. These people got their act together. Planning to order again soon.

Top Critical Review

“Air filter intake”

Gavin M.
9/3/24

JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.

Reviews (9,395)

Rating

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Reviews that mention popular keywords

customer service (1214) quality parts (221) right part (294) quality products (205) credit card (57)
Thumbnail of user carls1278
1 review
0 helpful votes
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May 8th, 2024
Verified purchase
• Updated review

Ok need it for bike a tool kit that take with me on rides

Quality
Ok need it for bike
April 27th, 2024
Verified site experience
• Previous review
Thumbnail of user js2093
J
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Easy checkout and fast shipping definitely a satisfied customer

Reason I chose this business:

Free shipping

Reason I chose this product:

Needed it after upgrade

Quality
Thumbnail of user michaelp6998
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

It was perfect.
Thank You……………………………………………………………….

Quality
Thumbnail of user seane530
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Fast, affordable, convenient. Great variety of quality products. Highly recommend

Quality
Thumbnail of user calvinj137
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Prompt and as advertised.
Will use them again.
Thank you.

Quality
Thumbnail of user lisas1893
2 reviews
0 helpful votes
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May 8th, 2024
Verified purchase
• Updated review

Great customer service fast shipping. Can't wait to get them on my Harley so excited.

Quality
You made it super easy
April 29th, 2024
Verified site experience
• Previous review

You made it super easy. Research and find the parts I wanted

Reason I chose this business:

Actually, just found you online and read your reviews and liked your video
a day in the shop

Reason I chose this product:

Because I need hand grips that take the vibration away from my ride on my hands

Thumbnail of user johnb12973
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Easy to navigate and find what you're looking for.

Quality
Thumbnail of user shamrockv
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

It's been fine so far. Arrived as stated. No damage to my order.

Reason I chose this business:

Looking for a specific brand.

Reason I chose this product:

It was suggested to me

Quality
Thumbnail of user patrickb1880
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Easy to use site. Fast delivery of items after order was confirmed.

Reason I chose this business:

Price and selection

Reason I chose this product:

Needed new tires

Quality
Thumbnail of user bryang636
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Always have what I've needed easy process and fast shipping

Reason I chose this business:

Looked like a good company

Reason I chose this product:

Needed them for my bike

Quality
Thumbnail of user jeremyd671
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Got exactly what I wanted, in a timely fashion. Great experience

Quality
Thumbnail of user terrryh
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

Called tenn store to make sure ordering correct shocks.counter person very friendly and helpful felt like known him for years after talking a few minutes thanks

Quality
Thumbnail of user karenm3928
2 reviews
0 helpful votes
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April 8th, 2024
Verified purchase

Great cycle partsHere in Alaska it can be challenging at least to find a company that Delivers to Alaska J&P hit the mark with not only shipping here but quickly as well Thanks

Reason I chose this business:

Years of using them

Quality
Thumbnail of user matthewk1511
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

I have. Been buying parts from J&P Cycles for over two decades. Always a good experience whenever ordering or if I needed to return an item.

Quality
Thumbnail of user joshuah1262
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Been shopping with this company for years and they have been my # 1 go to for motorcycle parts and accessories.

Quality
Thumbnail of user joek111
2 reviews
0 helpful votes
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April 2nd, 2024
Verified purchase
• Updated review

You have my year, make, and model, there is no excuse in the world why I'm sold a mirror that does not fit my bike!

Tried to go online, J&P can’t even do that right

Reason I chose this product:

Because I needed it

Service
Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience. Please always check the fitment tab (as the mirror ordered was a universal fit not a direct fit). We do apologize and offer a 90 day return policy.
Fitment Notes & Exceptions
This is a universal fit part; it may or may not fit without modification.

It took a while to figure out checkout, but Bezos doesn't...
March 22nd, 2024
Verified site experience
• Previous review

It took a while to figure out checkout, but Bezos doesn't own your company so I forgive you 😌

Reason I chose this business:

Good prices and many parts

Reason I chose this product:

Because I needed Dummy

Thumbnail of user mattw830
2 reviews
0 helpful votes
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April 2nd, 2024
Verified purchase

I ordered a seat I've been wanting for a long time and was stoked to see it ship so quickly without any extra fees

Reason I chose this business:

Easy and convenient

Reason I chose this product:

Well known brand with great reviews

Quality
Thumbnail of user phillipb583
1 review
0 helpful votes
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April 5th, 2024
Verified purchase
• Updated review

Sometimes little hard to find parts. Manufacturer needs to supply a little more info on their products.

Reason I chose this business:

Rpm program

Reason I chose this product:

Rebuilding 78 fxe

Service
Quality
Was working with somebody in technical support by the...
February 20th, 2024
Verified site experience
• Previous review

Was working with somebody in technical support by the name of Carl quit communicating with me and took this upon myself to move on and work with somebody else. Trying to get the proper wheel ordered for my bike that was not ordered right the first time in September when I was in Daytona. Told them I had a 78 fxe with a wide glide front end and needed a wheel for that with a f l w g to 80 83 and evidently the order was ordered by the year of the bike not what I was looking for. Just opened this up a week ago to get things started putting my bike back together due to being in the hospital and having knee replacement surgery done now I'm trying to get this straightened out in the gentleman kit quit responding to me, and I got help from Hector. Hopefully this will work out where I can return this even after it's my 90 day period due to the order being placed wrong by the gentleman in Daytona where I ordered it directly and spoke with him.

Reason I chose this business:

I like JP cycles

Reason I chose this product:

I'm trying to get my product straightened out on my bike this is the route I was going to because you had them.

Had to call a couple times and get some help with customer...
February 3rd, 2024
Verified site experience
• Previous review

Had to call a couple times and get some help with customer service other than that happy with what I have found.

Reason I chose this business:

Have had good experience with customer service and product.

Have no problem with shopping but the shipping from...
October 19th, 2023
Verified site experience
• Previous review

Have no problem with shopping but the shipping from FedEx or USPS what a pain in the $#*!.

So far so good
October 11th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Has the parts I need.

Thumbnail of user tomd1472
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

Awesome selection/customer service was fantastic. I am very satisfied with the website and its searching ability for parts for your exact bike.

Reason I chose this business:

I’m a member with cycle gear.

Reason I chose this product:

Replacement needed of speakers

Service
Quality
Thumbnail of user johnc11651
1 review
0 helpful votes
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March 28th, 2024
Verified purchase

The mounting holes for the stater do not align.The front mounting tab is too large and does not fit over the frame. The recess for the trans shaft bearing is way too tight.

Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.

Thumbnail of user chadb655
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Good easy to navigate and very pleasant to get what I ordered and fast at that

Reason I chose this business:

Because there great

Reason I chose this product:

Because i liked it

Quality
Thumbnail of user daniels4666
1 review
0 helpful votes
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March 7th, 2024
Verified purchase

I haven't installed the new tires yet, but they arrived in 1 day! So sad that the Iowa store has closed, but the next day delivery has filled that gap a bit. Thanks J&P, from a 20+ year customer.

I have used Avon Venom tires for nearly 20 years and they are no longer available. I depended on J&P for a suitable substitute that would be commiserate with my needs.

Reason I chose this business:

Lifelong customer. Always been served well and competitive pricing.
I would love to see the Iowa store come back!

Reason I chose this product:

J&P back the products they sell and I have never suffered from their product quality.

Service
Quality
Thumbnail of user jimg1894
1 review
0 helpful votes
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March 7th, 2024
Verified purchase

Tank I ordered was only protected by a thin piece of cardboard obviously been miss handled many times box was torn up. Fuel tank was dented went through the procedure box it up sent it back today.

Reason I chose this business:

Because they had the tank

Service
Quality
Thumbnail of user richardd3513
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Ordered bars and everything got to me on time and fast.

Reason I chose this business:

They have the products that I wanted

Quality
Thumbnail of user cecilf35
1 review
0 helpful votes
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February 25th, 2024
Verified purchase

Overall good service, didn't receive email on shipment date,like was told,but overall good 1 of employees after I emailed did get back and cleared up the issue

Had issue with shipment date,and he informed me of

Reason I chose this business:

Decent price and product

Reason I chose this product:

What I wanted,and good price

Service
Quality

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From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.

Business History

John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Customer Service Specialist
Typically responds within 5 days

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