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J&P Cycles has a rating of 4.7 stars from 9,374 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
35,865 reviews
Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.
JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.
J&P has always been great to work with this time was no different.
I had to return an item and the customer service was amazing.
Variety of products.
It is what I was looking for.
Appreciate ya'll so much delivery was on point fits perfectly
A friend recommended me
Needed a rear wheel asap
Quality and variety on all the parts you need with fairly quick shipping.
Repeat customer
Because it’s what I needed.
Competitive prices and availability.
Because I need them for my build.
Always been fair priced and good customer service when I've called in.
Fair prices.
Fair prices.
Ordered parts and received them in a very timely manner
Word of mouth advertising
It’s what I wanted
Awesome as always. Thanks again for the great service and stock.
Thanks for the easy shopping fast shipping and correct part
Friend referred
For my harley
I received a damaged item and it was replaced without any problems.
Repeat customer
Riding season
Website was easy to navigate, description of product was extensive, shopping and checkout was easy. Follow up messages kept me informed of my order.
I received all 3 items in the same week I ordered them.
Past experience
Easy ordering for all your motorcycle needs as well as fast delivery.
I ordered 1500. 00 worth of parts, waited a month and only got a helmet. They said parts were in Stock, ha! As if. Called and called them, 3 to t days I was told every time. Now I cancelled my order and been waiting 2 weeks for my money. Awful service, never again!
Excellent wide range of parts selection for my 2005 Harley Davidson Road King. Highly recommend J&P Cycles.
Wide selection of parts.
Don't care for the way catalog is setup online. Bring back the paper version so we can browse easier!
Quality products
What I needed
Was fast and easy,parts are all fitted to your specific bike model and will let u know if its not the rite part so almost impossible to order the wrong item which is so great with so many different models
Prices and selection
I need to fix my motorcycle
My husband has been looking for motorcycle grips for days and found them on the J&P Cycle website! He bought them! Turns out they do not fit the handlebars he purchased, bummer! But, the Customer Service guy, Patrick was awesome at taking care of the whole thing! We got the returns and money all taken care of on the one phone call! Yes, we will shop again because of Patrick!
Website and ordering was easy and user friendly. Items arrived sooner than expected. We are crushing in the wind again.
Past experiences have been positive
J&P Cycles has a wide selection of parts, great customer service, easy to navigate website, and fast shipping and delivery.
I own a custom Ultra M/C and I wanted to make sure of the fitment and they provided the answers to all my questions.
Selection and shipping
Price and quality
I was confused about my order because I ordered 2 sets of fork seals. One came in a package of 2, the other sold individually. They were also labeled for several bikes but my bike was listed on the site, but not on the package. A quick call & they got me squared away & sent me the other without shipping charges.
Great reputation.
Easy is as easy does! I like the Web interface and look up features for my bike. Nice!
Good products at good prices.
Baby needs new shoes!
Quick and easy shopping and it was a nice selection of choices. The sales rep I talked with showed even more. Very happy and no more black rubber on my hands when done riding
Couldn't find the item elsewhere
Got turn signals that did not fit a Harley as they stated they would. Whatever. I just decided to not shop there again. I am 56 and have never posted a negative review. Apparently they saved my credit card number and billed me again 6 weeks later. That is not incompetent that is criminal. Just trust your instincts when you see this many bad reviews.
* J&P Cycles attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for the feedback. We apologize for any inconvenience with this order. We are always here to help, and would like to resolve the issue. To protect your private information please reach out to us directly. You can email us at socialmedia@jpcycles.com with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration with this order. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.
It's been 2 weeks since I ordered some bars. Customer service will not answer the phone. Live chat is useless No one will come on line. Emailed multiple times. Not one person from this company will answer me. Invoice just shows processing.
Low prices, easy to use website, quality part. J&P is my go to shop.
Needed parts
Replacement part
Had the part I needed
Easy search easy purchase fast shipping. The tires were what I was looking for
It was the only site that offered the items I needed
The price that was offered
Gain trust and grow your business with customer reviews.
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.
Loyal customers of J&P Cycles,
We continue to make strong progress on receiving our backlogged inventory. We have successfully hired and trained additional personnel to add to our team, they are currently working around the clock to resolve these issues. With all the extra hands on deck and progress we have seen, we are looking forward to accelerating our shipping and receiving of orders. As we continue to address problem orders and blitz shipment of items, we will provide updates in the near future. We sincerely apologize for any inconvenience this has created with your ability to get out and ride. We thank you for your patience.