• J&P Cycles

J&P Cycles

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Overview

J&P Cycles has a rating of 4.7 stars from 9,299 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.

  • Service
    1269
  • Quality
    8755

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93.6%
Positive
8,206
Neutral
315
Negative
243

Instant Feedback

35,664 reviews

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How would you rate J&P Cycles?
Top Positive Review

“Burly Brand Tall Sissy Bar”

Chaplain J.
9/24/24

Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.

Top Critical Review

“Air filter intake”

Gavin M.
9/3/24

JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.

Reviews (9,299)

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Reviews that mention popular keywords

customer service (1205) quality parts (220) right part (290) quality products (201) credit card (56)
Thumbnail of user shastak3
2 reviews
0 helpful votes
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April 21st, 2024
Verified purchase

Measured my husband multiple times, went by sizing chart and the jacket was still way too small. They run really small.

Reason I chose this business:

Husband liked them

Reason I chose this product:

Husband chose it

Quality
Thumbnail of user jamess9380
1 review
0 helpful votes
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February 24th, 2024
Verified purchase

Been ordering parts from you guys for years. Used to be a very dependable place to shop. Ive spent thousands of dollars with you. Have not ordered for a few years.my last order came somewhat quick. But the parts described are not what they should be. I ordered two parts that are suposed to fit together...never happen in my life. By the way i have been working on Harley Davidson motor cycles for over 60 years. Im not sending parts back. I will just get them some other place.thank you

Reason I chose this business:

Shopped here before

Reason I chose this product:

Redoing my ride

Quality
Thumbnail of user steves3978
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

I ordered a battery and a brake light cover. I was charged for and received a battery and two brake light covers. No big deal. The client rep was a good guy and helped me get the products I needed.

Reason I chose this business:

I hate to admit it but because of your e mails

Reason I chose this product:

Your reps recommendation.

Thumbnail of user miken1341
1 review
0 helpful votes
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March 4th, 2024
Verified purchase
• Updated review

The tires were purchased on February 27th and were supposed to be two-day shipping. We just received the tires today and the customer is not happy with us. We order a lot of stuff from you all and this was the first time it created a real issue.

Reason I chose this business:

Availability of products

Reason I chose this product:

They were what the customer needed for his bike with our guidance.

Quality
Almost always have the parts we need
December 1st, 2023
Verified site experience
• Previous review
Reason I chose this business:

We re Rider's Plus members and like to utilize our benefits

Thumbnail of user jayr1074
1 review
0 helpful votes
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May 22nd, 2024
Verified purchase

Delivery is fast product arrived in good condition

Customer assistance was very helpful

Service
Thumbnail of user johnl7317
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

It was easy to order, and the updates were wonderful but I didn't get my 10% discount for some reason?

Reason I chose this business:

Friend recommendation.

Reason I chose this product:

Friend recommendation.

Quality
Thumbnail of user danielf2051
1 review
0 helpful votes
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May 1st, 2024
Verified purchase

Always great service if I have to call and always great selection of parts and everything for that matter.

Quality
Thumbnail of user andrey23
1 review
0 helpful votes
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February 24th, 2024
Verified purchase

The description and information even after entering all my bike info said part would fit my bike but when I received the parts, the carb kit is correct and the fuel valve is not. Easy to return, great customer service so far.

Very easy to process a return

Reason I chose this product:

Because they were supposed to fit my motorcycle

Service
Quality
Thumbnail of user dougm1016
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

It was good. Good...#### quick enough. Got what I wanted in a timely fashion.

Reason I chose this business:

Had what I needed

Reason I chose this product:

Needed them

Quality
Thumbnail of user kevinl2797
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

They offer a lot of products. The web site is not the easiest to use however.

Reason I chose this business:

Good selection and reasonable price.

Reason I chose this product:

OEM Harley is over priced.

Quality
Thumbnail of user johnr7236
1 review
0 helpful votes
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February 22nd, 2024
Verified purchase

Got. The brake line very fast bit the had to wait for the ends and crush washers for another. 3 or 4 days. Which this time of year wasn't a big deal but had it been riding season that would had have been an issue

Reason I chose this business:

In the past used them and have had positive experiences over the years

Reason I chose this product:

Had used that product previous

Quality
Thumbnail of user benjaminc762
1 review
0 helpful votes
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March 7th, 2024
Verified purchase

I was looking for a replacement front wheel. While I was looking through the site seen the pop up to txt for help. They referred the wheel I needed. Fits the way they said. Direct bolt on just had to put my rotor on, & mount & balance the tire.

Quality
Thumbnail of user keving2175
1 review
0 helpful votes
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May 1st, 2024
Verified purchase

Received what I ordered. Now for a rainy weekend to install them,along with Rocker Lockers. While I'm at it.

Quality
Thumbnail of user fredw355
2 reviews
0 helpful votes
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May 20th, 2024
Verified purchase

Good easy process to purchase and check out. Fast shipping

Reason I chose this business:

Lots of choices and store is close to me and it was also referred by a friend.

Reason I chose this product:

For my safety and i have seen them on the street in use.

Quality
Thumbnail of user heathb100
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

Easy to navigate and has had everything I have searched for.

Reason I chose this product:

Word of mouth. I have spoke to people that have used.your product. I'm restoring a bike and I thought I would try the tank sealer kit.

Quality
Thumbnail of user jonathanb1828
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

My mistake for not measuring. But a picture of the item, to scale, on a fender would be helpful.

Quality
Thumbnail of user williamo1290
1 review
0 helpful votes
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April 27th, 2024
Verified purchase

Quick shipping and delivery
The product was just like the pictures and made my bike sound a while lot better.

Quality
Thumbnail of user johnb12757
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

I use jp cycles quite a bit. Products are what I am looking for and the service is quick. The customer service team is always helpful. Why shop anywhere else?

Friendly and professional agent. Resolved my issue

Reason I chose this business:

They carry a good variety of products

Reason I chose this product:

Price is usually lower at jc cycles

Service
Quality
Thumbnail of user rickyj155
1 review
0 helpful votes
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April 29th, 2024
Verified purchase

No issues. Answered questions. This field requires 30 characters and Im not a fan of unsolicited surveys so I fill it in vaguely.

I called for questions, they answerednthem

Reason I chose this business:

Cheapest option

Reason I chose this product:

Its what I wanted

Service
Quality
Thumbnail of user michaelw7062
2 reviews
0 helpful votes
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March 7th, 2024
Verified purchase

I've been going through hell trying to find a riding jacket that fits. I normally wear a 4xl. I've bout 5xl from other companies and they are both small as $#*!. Finally J AND P asked the right questions to find out exactly what size jacket to buy... apparently it's a 7x... but it fits like a dam glove...

I will be buying the riding hoodie next...

Reason I chose this business:

Honestly just trying jackets till i found one that fit... and it did

Quality
Thumbnail of user jeffr1675
1 review
0 helpful votes
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May 17th, 2024
Verified purchase
• Updated review

Good experience and appears to be no quality issues

Reason I chose this business:

Advertisements- email

Reason I chose this product:

Parts needed

Quality
Needed more variety
May 7th, 2024
Verified site experience
• Previous review
Reason I chose this product:

Parts needed

Thumbnail of user deanw392
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

I looked for a fuel tank emblem and this came up. When it arrived it was for a flat surface.

Reason I chose this business:

I have purchased a lot from J&P

Reason I chose this product:

I liked the look of it.

Quality
Thumbnail of user leed615
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

It was the wrong belt but said it fit my Motorcycle

Quality
Thumbnail of user iann186
1 review
0 helpful votes
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April 27th, 2024
Verified purchase

No shipping options for postage to australia as with my other purchases otherwise would have been five star

Reason I chose this business:

Product availability

Reason I chose this product:

It is what i needed

Quality
Thumbnail of user johns15680
2 reviews
0 helpful votes
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May 16th, 2024
Verified purchase

The website never asked me for my discount code hence no 10% discount

Service
Quality

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From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.

Business History

John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Customer Service Specialist
Typically responds within 5 days

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