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J&P Cycles has a rating of 4.7 stars from 9,362 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
35,850 reviews
Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.
JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.
Was installing new bar and replacement cables for bars, unfortunately when tech found dealership had done a poor job of doing the last bar upgrade years ago. Charged for a wire extension, but they had just soldered in short pieces of wires. Totally useless. Had to get replacement set of wires and switches. But look good. Also, installed a new set of Control Covers I had gotten from JPCycles in past. So bike is back on road. New Twin Power Clutch I had also gotten from JPCyles. Thanks.
Ordered a tire for my Harley, website said 3-5 days. After 5 days I called, they said it would take 11. After 16 days it was not even shipped. I asked for a supervisor, put on hold... no supervisor available. Asked what could they do, they said nothing. So I cancelled order and ordered it thru Amazon. DO NOT ORDER FROM J & P!
Ordered a travel bag on 7/19/17. Still in process. 10 days go by Went to live Chat got the "WE are waiting on the Manufacturer to send". Just got off Chat again8/2/17 as soon as I showed displeasure I got the anything else I can help you with. Not to mention the bag is not even available on their sight anymore. I have dealt with J&P for years and NEVER had this happen. Going to Leather Up to get my Bag :)
Robert, I apologize for the frustration we have caused with this order and I would like to help. Please email me your order and or customer number to socialmedia@jpcycles.com attn. Sitejabber so I can locate your order and help. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Everything went very smoothly and easily in finding and ordering what I wanted.
I've ordered several items from J&P, have never had any problems.
And your company is in Iowa, as am I.
I want to eliminate the passenger seat on my Heritage and needed the fender bib to cover up some scratches on the rear fender caused by the previous owner of my bike not attaching the passenger seat to the rider's seat correctly,
I have order many things from these guy's and have always gotten good service and fast shipping. They have now changed to a 3rd rate shipping company that doesn't even offer tracking. I order 2 98 cent items from them and they charged me almost 10 bucks to ship them and never got them. Now i'm having to pull teeth to get my money back. Sad because they were good. Sometimes saving a buck isn't worth the costumers you loose
Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at socialmedia@jpcycles.com with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.
Great jp cycles has some of the best quality and priced parts as well as shipping options. Although I wish for veterans the shipping was free or the discount stacked would be great
Needed a great priced part
I had a seamless experience with J&P. The price was on point, the items were delivered promptly, and the product looks great on my bike. Very well pleased.
Quick & easy site navigation, products in stock. Had a number of choices but had what I wanted and needed for my bike.
Good price, free shipping
Need replacement
Was a web order. Part got delivered safe and sound. No problems noted. Part was what I ordered. Can't go wrong with J&P.
Needed them
Easy to find the right parts for the right price. Fast shipping too!
Came up on search
Mine are broken
Ordered the throttle cable but actually needed idle cable.
I ordered.
The wrong part.
Called customer service and ordered the correct part, sent the wrong part back and they paid the return shipping, thank you.
My go to parts store.
I needed a battery and tire for my bike ordered both late Sunday night. The tire was here Wednesday on my door and the battery was here Friday. Was extremely pleased and happy with the products I received.
I feel like they cater well to the motorcycle community. Prices can’t be beat and the shipping times are amazing.
Trusted brands I’ve gotten from them before that have never let me down.
10% discount wasn't applied and I couldn't see where to enter the code while completing the order.
It was was easy to find what I needed.
I need brake lines.
Good selection of items required, good prices, slight issue with sending 2 parcels and not 1, inernational shipping to UK means 2 handling charges instead of 1, otherwise no complaints.
History, good price, especially on shippping to uk.
Excellent work, my order came in 2 shipments I had to contact customer service to make sure the second order was coming but it was on its way.
Renown products.
Needed upgrades.
Nothing to report other than fast service and product in good condition!
Ease of purchase
It was a gift for a close friend and it was one of only a few available two up seats.
Great for my reminder when back in stock fast check out.
Great price on order
Great price
Fast shipping very good packing item was as described easy install
The quality of their products
Floorboards to close felt like my knees where hugging the gas tank I bought the 3/4 in spacers they worked for me good quality chrome
Thanks for being easy to navigate it was a pleasure
I like the selection
Was very happy with everything from start to finish.
A friend recommended it.
Figured I try it, price were reasonable.
Needed a battery tender. Received within 3 days. Thank you JP
JP cycles did fine United States Postal Service took two weeks to get my product shipped out the next business day
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.
Gain trust and grow your business with customer reviews.
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!