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J&P Cycles has a rating of 4.7 stars from 9,359 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
35,843 reviews
Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.
JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.
JP never lets me down, fast shipping ez to order thank you
Found everything I needed at a competitive price free shipping
Shopped all suppliers chose one
It was what I needed
Always a good experience quick delivery and knowledgeable people
Used you before
Jims tools are the best
The ship time took a little extra time because of Easter Holiday.
Pretty good...basically told me that the product would ship within 3-5 business days. Easter Holiday was a part of it so it took a little longer.
I have used J and P in the past
Ease of purchase and returnable items
Excellent sound and power from these pipes. Easy to install and tune.
I like doing business with J&P Cycles. What I'm looking for is usually in stock and shipping is very quick. It finished up my lights with the look I want.
I am extremely DISAPPOINTED with the chat service that J&P Cycle provides. Isabella C. Was absolutely no help. I ordered the wrong Mustang seat and just wanted to exchange it for the correct one and all she did was copy and paste the directions on how to get a refund. I told her on chat that I just wanted to exchange it and she was no help with the info on doing that. Later I found the info on how to exchange on their web site but it was to late, I already sent it back for a refund. So I could purchase the correct seat. I had such a difficult time with the chat I went to another company for the seat. I have waited almost a week to get my refund and still haven't seen it. They did however get the seat out fast and for that I appreciate it, but if your chat help isn't help with an exchange why have it. Not sure I will do business ever again with J&P Cycle.
Parts are awesome, shipping here sucks, I would rather pay to get here faster
Easy to order great bike stuff for what ever your needs
Wide selection
Bought an OEM Replacement Windshield and paid $34.95 to overnight it because we needed next day. I called and spoke with them to ensure I purchased the correct part. The man I talked to told me the part I needed and we placed the order. Windshield came today and it was the wrong one. I called and the technician told me what part should have been ordered. He said he was sending me a return label and to attach it to box and that UPS would pick it up when knew one was delivered. Then a supervisor gets on the phone and tells me that they couldn't send out another one unless we paid for it. AGAIN. I'm furious with them at this point. I pay the price for their mistake. Unintelligible staff that need trained. Will never order from them again. I will do my business at the Harley Shop from now on. You get the service you pay for.
Thank you for the feedback. We apologize for any inconvenience with this order. We are always here to help, and would like to resolve the issue. To protect your private information please reach out to us directly at socialmedia@jpcycles.com with your Name, phone number, order and/or customer number and brief description, so we can look into this. We appreciate you as a customer, and look forward in hearing from you. Again, we apologize for any frustration with this order. Thank you for choosing J&P Cycles, and have a great day on 2 wheels!
Site was easy and fast to navigate. No hiccups. In-stock and on time which is always a plus
In stock and ready to Shipp with little to no display
Had a blow out and needed a replacement
Parts came as expected. When there's an issue with stock, they quickly contact and work with you.
I compare prices with D. Kirk and other online vendors.
Price with balance of quality.
Very misleading practices. Listing items that 'ship' in 2-4 days but if you're lucky they MIGHT ship in a month, if at all, they just want your money. These guys USED to be great until the actual JP died, now they're just another awful place and thats sad.
Tip for consumers:
Avoid JP at all costs.
Products used:
I did not use any product as it was SUPPOSE to ship in 2 days and with NO order updates I called for a status and apparently they just expected me to wait until the MIDDLE of DECEMBER to get it.
My order arrived quickly and in great condition. I love my helmet, and would order from you again. Happy customer.
One of your advertisements popped up and I started browsing.
For safety and for warmth on cooler days.
Used to be the go to company but ever since John (JP) passed it's just another corporate owned s--t show complete with the lies regarding shipping, "in stock products" take 8-10 days to ship, awful support and inability to cancel orders AFTER they tell you it's 8-10 days when you trusted the "in stock" 2 day shipping lie. All they want is the $ now.
RECOMMEND USING THEM FOR ANYTHING WITH 2 WHEELS FOR SURE, ANY QUESTIONS YOU MIGHT HAVE THEY HAVE THE ANSWER FOR IF ITS NOT POSTED IN THE ITEMS DESCRIPTION.
100/10 FOR SURE!
DAD USES YOU GUYS
CHOKE LEVER COVER
Right on the money for the money it cost it's a very nice riding tire.
Cost effectiveness
Cost effectiveness
If a part is damaged during shipping, due to poor packing. Send a replacement not a refund. No I still need part and have to pay shipping again
Everything needed to bring one back from the scrap yard!
I needed to know a few things about a product I bought. Very knowledgeable about all aspects of motors to floorboards
Simple “where’s this washers place to go”? Customer service doesn’t care how small a job you’re doing. They will help!
Very reliable
I am at a complete loss to why, after more than four weeks and 20 attempts to get an answer from the various representatives at J&P Cycles no one has been able to provide a delivery date for the seat which was ordered and paid for on the 28th February 2016.
Probably worse that the lack of delivery date, is the way in which my requests for information or progression status updates have been continually ignored by their so-called customer service representatives.
Its a complete disgrace and if there was a way to penalize or condemn untrustworthy e-commerce websites like J&P Cycles; they should be shut down and forced to stop trading.
I have already asked their company to refund me in full if they are unable to provide the goods paid for. Unsurprisingly, this request, like all those before it have been ignored. They now leave me with no other recourse than to obtain the refund by Paypal, which has been put into motion.
FOR YOUR OWN SANITY - Order from somewhere else. I wish I had.
I really liked the wide variety of motorcycle accessories & the fact that I found exactly what I was looking for. The shipping was fast & I was happy with the products I received, motorcycle fairing pouch & long sleeve button snap flannel shirt.
I will most definitely purchase further goods from this company in the future when I can find the products I need.
I have purchased in the past & have been impressed with the product and service.
Exactly what I was looking for.
I love the way they look and of course the way they sound. I know what they sound like I can't wait to put them on.
It's been my go to for parts, so far not a hiccup with anything.
I got 1/2 of my order after 3 business days. When I checked on the other part it was "in progress". The 1st agent I spoke to said "rules are, ships in 5-7 business days". Now is 5 business days. Still "in progress". 2nd agent says that the part was on back order but is in and she has asked to have the part released. May take 1-2 days to ship and 3-5 business days to get here. That means next week. Asked for an expedite got an apology.
Very fast and on time very No eligible people very professional.
Just a all around great experience.
Good prices
Cause I needed it
It arrived quickly, it was a tight fit but worth it.
It fit my bike
Gain trust and grow your business with customer reviews.
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.
Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at socialmedia@jpcycles.com with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.