• J&P Cycles

J&P Cycles

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Overview

J&P Cycles has a rating of 4.7 stars from 9,298 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.

  • Service
    1268
  • Quality
    8754

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93.6%
Positive
8,205
Neutral
315
Negative
243

Instant Feedback

35,670 reviews

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How would you rate J&P Cycles?
Top Positive Review

“Burly Brand Tall Sissy Bar”

Chaplain J.
9/24/24

Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.

Top Critical Review

“Air filter intake”

Gavin M.
9/3/24

JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.

Reviews (9,298)

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Reviews that mention popular keywords

customer service (1205) quality parts (220) right part (290) quality products (201) credit card (56)
Thumbnail of user derieks3
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

The gauges I purchased had a defect, J&P cycles did get me to right place for a replacement. New gauges were enroute within 24 hours.

Service
Quality
Thumbnail of user michaelp6751
1 review
0 helpful votes
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February 22nd, 2024
Verified purchase

Ordered a speedometer/ bezel kit for a 94 Harley Sportster. Description said it was for FL models but the fitment notes said it said it would a 94 Sportster. There were no dimensions included in the description. I decided to take a chance and the kit that I received was definitely only for a FL type with a console mounted speedometer.

Reason I chose this product:

Description/ Fitment

Quality
Thumbnail of user rjgreenv
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Was just a bit confusing as first, but got it figured out. Product was exactly what I wanted.

Reason I chose this business:

Out of necessity

Reason I chose this product:

Out of necessity

Quality
Thumbnail of user lawrencem750
1 review
0 helpful votes
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April 7th, 2024
Verified purchase
• Updated review

Ordered it a month ago and just now received it, long wait time, not happy about that but product is good 👍

Very well, answered my questions

Reason I chose this business:

Usually very little wait time- not this time 👎

Service
Quality
Easy navigation, found what I wanted, and ordered in...
November 10th, 2023
Verified site experience
• Previous review

Easy navigation, found what I wanted, and ordered in less than 2 minutes.

Thumbnail of user dans2671
Dan
1 review
0 helpful votes
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March 22nd, 2024
Verified purchase
• Updated review

The "guaranteed fitment" aspect of website, was innacurate... causing me to order a part that didn't fit. They quickly issued me a return authorization.

Received part that didn't fit- despite "guaranteed fit" on website.

Reason I chose this business:

Previous order went well

Reason I chose this product:

Past experience, & reputation

Service
Quality
Was unable to apply the 10% discount code
March 11th, 2024
Verified site experience
• Previous review

Was unable to apply the 10% discount code. Cost me an extra $110

Reason I chose this business:

Previous order went well

Reason I chose this product:

Past experience

Thumbnail of user ronaldj919
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

Received the tire in a couple days, took 10 days to receive the tube and flap. Began to wonder if something happened to the order or shipping.

Reason I chose this product:

Wanted a OEM relacement tire.

Quality
Thumbnail of user owenf73
1 review
0 helpful votes
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May 10th, 2024
Verified purchase
• Updated review

Check back when i get my part
Normal on line BS ordering. Would be better to take with someone

Reason I chose this business:

Cheaper than the dealer. Have use parts from j&p before

Reason I chose this product:

Have used befor

Quality
Have not put pars on yet
March 28th, 2024
Verified purchase
• Previous review

Parts was ship to the house. Have not had time to put them on yet.

The guys in dayton fl. Did a good job getting me the parts or ording what i ask for

Reason I chose this business:

Cheaper than the dealer ship.

Reason I chose this product:

Need parts to fix bike

Quality
Thumbnail of user michaelp394
3 reviews
0 helpful votes
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April 11th, 2024
Verified purchase

With out having to do a lot of searching, I was able to find the right tire and purchase it AND get free shipping! Plus delivery was very quick!

Reason I chose this business:

They had the tire I wanted...

Reason I chose this product:

Old tire was getting "too old"...

Quality
Thumbnail of user thomasc3662
1 review
0 helpful votes
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April 24th, 2024
Verified purchase

Ordered new clutch cable for my Harley as it was damaged and leaking fluid. New cable was a direct fit and worked seemlessly..

Reason I chose this business:

They had what I needed

Quality
Thumbnail of user guym343
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

Overall, it was good, only thing that I downrate it on is you taking two weeks after purchase to cancel one item on my order. Know your inventory

Quality
Thumbnail of user davidb11571
1 review
0 helpful votes
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February 15th, 2024
Verified purchase

The first FP4 I ordered didn't work at all so I sent it to Vance and Hines and they confirmed that it was no good. They sent me a second one and I was able to install it but my bike now runs terrible. I really just want my money back at this point.
Don't waste your money. The tech service is also worthless. My bike is backfiring on acceleration

Not able to help at all. They knew nothing about the FP4 at all. Just passed the buck to the manufacturer and they don’t seem to know anything either.

Reason I chose this business:

I found you on facebook

Reason I chose this product:

It was recommended to me by your staff.

Service
Quality
Thumbnail of user colinp227
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

Your rocker shims labled " big twin" dont fit on my shovel even though they claim to be correct on label and on your site

Reason I chose this business:

Convenience

Reason I chose this product:

I need them

Quality
Thumbnail of user roberth7281
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

The order came as described. These are great wheel bearings. The only issue was the delivery date was delayed twice.

Reason I chose this business:

Usually they deliver very quickly.

Reason I chose this product:

All Ball have a proven reputation.

Quality
Thumbnail of user deanh498
2 reviews
0 helpful votes
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April 15th, 2024
Verified purchase

Chrome job wasn't anything to write home to mom about. Beware garder- wescott are selling you their rejects j & p.

Reason I chose this business:

Long customer.

Reason I chose this product:

Use to be top notch.

Quality
Thumbnail of user johnm14388
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

I ordered 4 spark plugs. I used the reference guide, but they were the wrong ones. So...

Quality
Thumbnail of user timothye521
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Very knowledgeable and helpful from ordering parts to price checking and matching.

Quality
Thumbnail of user patrickb1880
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Easy to use site. Fast delivery of items after order was confirmed.

Reason I chose this business:

Price and selection

Reason I chose this product:

Needed new tires

Quality
Thumbnail of user phillipb583
1 review
0 helpful votes
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April 5th, 2024
Verified purchase
• Updated review

Sometimes little hard to find parts. Manufacturer needs to supply a little more info on their products.

Reason I chose this business:

Rpm program

Reason I chose this product:

Rebuilding 78 fxe

Service
Quality
Was working with somebody in technical support by the...
February 20th, 2024
Verified site experience
• Previous review

Was working with somebody in technical support by the name of Carl quit communicating with me and took this upon myself to move on and work with somebody else. Trying to get the proper wheel ordered for my bike that was not ordered right the first time in September when I was in Daytona. Told them I had a 78 fxe with a wide glide front end and needed a wheel for that with a f l w g to 80 83 and evidently the order was ordered by the year of the bike not what I was looking for. Just opened this up a week ago to get things started putting my bike back together due to being in the hospital and having knee replacement surgery done now I'm trying to get this straightened out in the gentleman kit quit responding to me, and I got help from Hector. Hopefully this will work out where I can return this even after it's my 90 day period due to the order being placed wrong by the gentleman in Daytona where I ordered it directly and spoke with him.

Reason I chose this business:

I like JP cycles

Reason I chose this product:

I'm trying to get my product straightened out on my bike this is the route I was going to because you had them.

Had to call a couple times and get some help with customer...
February 3rd, 2024
Verified site experience
• Previous review

Had to call a couple times and get some help with customer service other than that happy with what I have found.

Reason I chose this business:

Have had good experience with customer service and product.

Have no problem with shopping but the shipping from...
October 19th, 2023
Verified site experience
• Previous review

Have no problem with shopping but the shipping from FedEx or USPS what a pain in the $#*!.

So far so good
October 11th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Has the parts I need.

Thumbnail of user jimg1894
1 review
0 helpful votes
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March 7th, 2024
Verified purchase

Tank I ordered was only protected by a thin piece of cardboard obviously been miss handled many times box was torn up. Fuel tank was dented went through the procedure box it up sent it back today.

Reason I chose this business:

Because they had the tank

Service
Quality
Thumbnail of user cecilf35
1 review
0 helpful votes
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February 25th, 2024
Verified purchase

Overall good service, didn't receive email on shipment date,like was told,but overall good 1 of employees after I emailed did get back and cleared up the issue

Had issue with shipment date,and he informed me of

Reason I chose this business:

Decent price and product

Reason I chose this product:

What I wanted,and good price

Service
Quality
Thumbnail of user charlesc3463
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

Great products, great service and fast shipping! Received my tire 4 days after ordering without any express shipping

Reason I chose this business:

I know they have been around a long time

Reason I chose this product:

Needed a new tire and thought I'd try the shinko, I like it but I know it's going to go faster than my Dunlap did

Quality
Thumbnail of user johnathond15
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

Part came in and installed it. Had the same problem once since the install. Can't be a bad alternator, because the bike charges fine at idle.

Reason I chose this business:

I’ve ordered from them before / popularity

Reason I chose this product:

The finish.

Quality
Thumbnail of user mattl668
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Didn't ship for 7 days, then ship time. That's too long.

Sent an email asking when my order would ship, I received no response. Shipped 2 days later.

Reason I chose this business:

Only one of a few that had what we wanted.

Reason I chose this product:

Fit my sons dirt bikes.

Service
Quality
Thumbnail of user dylanm562
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

Good……………………………………………………………………………………………………….…………….

Quality
Thumbnail of user pamw794
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Easy ordering and product arrived in a timely manner.

Reason I chose this business:

They had the best price on the item I needed

Quality

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From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.

Business History

John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Customer Service Specialist
Typically responds within 5 days

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