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J&P Cycles has a rating of 4.7 stars from 9,308 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
35,700 reviews
Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.
JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.
Takes to long to get parts. Returns cost to much to return. Starting my own website to sell over stock.
Easy to find items easy to order, prompt delivery!
A large variety of parts selection and price is very reasonable—one-stop shopping experience.
Well-known and good reputations.
Thank you as always. Looking forward to more purchases with J&p
Repeat customer. I have never been disappointed with J & P
I found what I needed easily and quickly. Thank you!
Used in the past with success.
Try to return items I purchased because it was too tight I was going to be charged a fee for the return
They sent a part that didn't match the picture online. Sent another part but they sent the wrong one again
Hi David,
We’re sorry to hear your shopping experience wasn’t superb. Please reach out to us at Customerservice@jpcycles.com, give us a call at 800-318-4823, or utilize our live chat@jpcycles.com
Prompt, professional, attention was given to me by the employees I spoke with during ordering my motorcycle tires!
I had a credit from two years ago and you automatically applied it to my recent order. Great service!
My order arrived quickly and correct. Thanks for the coupon, that really helped.
You guys are awesome!
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Easy-to-use,simple self explanatory nothing else can be said.
Great parts in stock and shipped to my door very quickly.
First Company I know that does not issue invoice.
They only provide order confirmation by email and that's it.
Customer service is no help at all.
They were very helpful and helped out tremendously with the discount they gave me I'd recommend J&P Cycles to anyone
Because they were there to help out and didnt mind giving a discount when the manufacturer didn't even want to help in that matter
Excellent discount in the part I've been wanting to purchase
I am always very satisfied with the service I receive
I brought drag bars for my partners Street bob my order came to 76.50 so I continue to the checkout for finish my order where once again states the amount of 76.50.
Once I had made the payment as I always do I went into my online banking to make shore the money had left my account and to my surprise j&p Cycles didn't take 76.50 they took 101.70.
So I did the online live chat to find out what the hell was going on only to be told it was done in US dollars and when making the payment I pay in AUD and this is why I got charged 101.70.
I explained at the checkout i t said 76.50 and my order confirmation sent to my email said 76.50 so why did the amount of 101.70 show up when I went to checkout.
I was told to come back online Thursday and cancel my order as it will take 3 days for money to hit there account and I can stop the transaction and hopefully get the 101.70 back.
A few hours later I get an email saying your order has been shipped so I sent an email and still no reply.
I was also told I paid them 76.50 but because of the currency I was changed 101.70 and when getting a refund I may only get back the 76.50 which means I'll be out of pocket about 30.00 I no it may not seem like much but I have 4 young boys i don't have 101.70 to just throw away and if I new I was going to be charged this amount I would of gone to a bike shop or another company that sold the same drag bars for 75.00.
J&P CYCLES ARE NOTHING BUT RUP OFFS THAT TAKE MONEY HOPING NOONE REALISE SO I AM DOING A BIG SHOUT OUT TO EVERYONE DO NOT BUY FROM THIS COMPANY AS YOU WILL GET RIPPED OFF JUST LIKE ME AND MANY OTHERS...
Aimee,
I apologize for the issues you've had with your order and what looks like a currency conversion issues. Our site totals everything in US dollars but then converted it into AUD when you were charged due to the exchange rates. The current exchange rate is $1US to $1.33AUD and could have been more when you placed your order which could explain the difference.
We are happy to look into it further so please reply to our private message.
Thank you
Quick fast easy will be coming back to buy more gear
Idk just felt like trying something new
Quick and easy, love how fast I received it. Quality products
Great products
I knew what I've been wanting so easy to find and shop.
HD doesn’t have the product been back ordered for months
Thank you, easy to purchase and the product fit very well
HD does not ship to hawaii and i refuse to buy from ebay / amazon
Easy to use and quick to find what I was looking for. Quality product.
Great help had a great experience and quality help finding what I needed
For the best quality parts
Good selection of sportster parts good company to do business with.
For my parts
Was to ship in 3-5 days ended up coming two weeks later, I had to go the the Harley shop to get one so I could put my bike back together
Thomas, we're sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
Gain trust and grow your business with customer reviews.
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.
James, we're sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.