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J&P Cycles has a rating of 4.7 stars from 9,303 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
35,677 reviews
Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.
JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.
Good overall experience,the battery was in good shape and it fit
Needed a new one
Alway have what I'm looking for and always arrives quickly no matter what it is. Thanks J&P Cycles
I've ordered from you guys a few times! I love the ship times and product descriptions
Orders arrive within days. Always in good condition.
Past buying experience
Use this product
Always have what I need and ship in a timely manner.
Always has what I need
Always a good selection. Excellent shipping record. Fair prices.
Best prices.
I love this company, reasonable prices and very simple transaction.
It had the tire I need at a resonable price
Very good experience, it has not been the only one, very attentive
I'm Customer
Received inner shifter but bolt was nut in the pack.
UPDATE: J&P Cycles contacted me after the review (see below), and has since done right by me for this transaction. Thank you.
ORIGINAL REVIEW:
I ordered a set of tires from J&P Cycles. Tires cost USD405.98 and I paid in full with UPS international shipping. When they arrived, UPS said that J&P Cycles had declared the value of the tires to be USD752.23 instead - that is almost twice the real value. I therefore had to pay needless extra taxes on them. UPS indicated that they would review and refund if J&P Cycles indicated that they had made a mistake on the value.
When I contacted J&P Cycles and patiently explained the situation and requested that they correct the value with UPS, one Jessica M. Replied and did not even take responsibility for the error, and provided some jibberish answer which avoided the issue entirely. No offer of assistance whatsoever was made to correct the value with UPS. On the possibility that she did not understand the issue, I tried explaining the situation again, pointing out again the correct invoice value, and the value which UPS said J&P had declared them to be - the latter figure being clearly arbitrary, wrong and false, and requested for their assistance to correct the figure with UPS. One Paige F. Replied and again did not answer the issue, take responsibility for the error, nor offer any assistance to contact UPS to correct the value. The response from Paige F. Was curt.
The problem could have been easily solved if they just contacted UPS to indicate that they had made a mistake. They simply refused. I was therefore left in the lurch by this seller - J&P Cycles - and their two customer service officers, Jessica M and Paige F who provided no customer service at all. Regret ordering from them.
I received exactly what I ordered, fast shipping and easy to choose the correct part.
Great pricing. Quick shipping, faster than I expected.
Products packaged well. Thanks!
JP Cycles seems to have been going downhill when it comes to customer service. Its disappointing
Website was easy to navigate. Prices are decent. Shipping was fast.
Parts were in stock. Prices were competitive.
Good quality. Not to hard to put together. I like it
Always a pleasure im on my 5 or 6th order. Always prompt response always clear communication.
Love the options. How easy it is to navigate through the page and also the checkout is a breeze
They always have what I am looking for at a great deal
The best after market parts
Jp cycles always has what you need and fast shipping
Because of service
I've purchased from JP Cycles before because of the huge inventory. Yes
They had the tire I wanted
Had a tough time placing the order because of issue with password
Used in the past
I ordered some parts for my motorcycle and received them in short order and I was very thankful
Specializes in HD
Gain trust and grow your business with customer reviews.
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.
We’re sorry you had less than a 5 star experience, Mack. Please send us your contact info and the details of your experience to customerservice@jpcycles.com and reference your Sitejabber review so that we can investigate further. Thank you.