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J&P Cycles has a rating of 4.7 stars from 9,299 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
35,672 reviews
Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.
JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.
Needed a replacement dip stick, the one I had that came with the bike came unglued
Price and availability
My original broke
Excellent product, speedy delivery. I will make future purchases.
Online order made very simple. I knew what I was looking for when I opened the site
I have chosen them before and prefer J&P over other sites
I am trying to piece together a fat tire (18×5.5) for my Road Glide and all I have left to buy is a tire. Simple shopping experience and fast, easy checkout. I will use J&P for pretty much all of my online shopping for my bike
Good. Exactly what I asked for and quick delivery!
Hugh quality parts
Marine design and for my husband to take his Harley to step 2
Easy to order fast response quick delivery and good price
Used jp years ago still great service
Great product they been around for sometime
Ordered the Drag Specialties VR. Received timely and installed myself. Problem solved.
Good past experience. Had the part I needed.
Mine broke.
Thanks for the part. You were the only ones who had it!
You had the part I wanted
Flasher is to slow the flash down and it did not do it
Fast and easy, simple to order.
Positive previous experience.
Price and in stock.
Nice stainless steel brake lines. Good price. Company I trust.
I was very pleased with the ease of ordering. And very happy with the speedy delivery.
Great products at great prices
Everytime I look for the parts I need, I find them. The parts always show up, and work properly.
Dad used this company for thirty years.
I need them for the huge leak on my transmission.
Free shipping to Hawaii was a great addition to my shopping experience
Super easy to to shop and find what I need and very fast service is
Heard good things about this company
Cheapest tire I could fine
Parts worked well and the fit was good. J&P comes through again!
Past customer
It’s what I needed
A+ a pleasure to do business with, hassle free experience
Bought from before and never had a problem
Easy to pay. Shipping tracking was right on. Easy ordering
Used in the past
On march 27,2017 i purchased brake pads and a Fairing for my bike, on march 31 or the 1st of april i received just the brake pads, I called on the 3rd of april and was told that the fairing is not in stock, and would ship when it comes in, i was told not been able to set date of arrival, i asked and told the person on the phone to cancel the fairing and refund my money.
I called again on the next day and they were not able to process the refund, so i called my credit card and canceled thru my bank. And that was the last of it and was not bothered again all ok.
And this is were it gets even more of the bad business and management, on Jul 24,2019
I bought from them a front tire, shipped on Jul 25,2019 and received it on time, all ok wright?
On sept 10,2019 i ordered the rear tire from them and was waiting for it to arrive, On Sept 13,2019 three days later, i received a email stating there was a problem with my order, i called and they said that i owed them for the fairing that i never received and i need to pay for it, and they would not go forward with my order and they will hold my money for hostage until i pay for the fairining, i asked to speak to a manager a male adult in his maybe thirties came on the phone and told me that i have the fairing i received it? I told him i have never received the fairing. He told me that i put a stop payment on my credit card, he also told me that i never called and do not have proof that i called! I asked him when they found that i put a stop on my credit card why did they not call me? He told me that is not there policy,
My thinking is that they have to many problems and it costs to much to have someone find out what is the problem. No costumer relations at all. To bad. And dear Manager you should not have an adidute when conducting a business transaction, someone else owns that business that may be in interest in keeping their customers, I will Not do any business or approve to any one.
Tip for consumers:
always by with a credit card, so you can have proof, and read reviews, research,
Products used:
i had to purchase from other business, witch it delayed by about fourteen days, and had to also purchase train ticket to get to work i also was not able to perform my over time do to train time schedule.
* J&P Cycles attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for the feedback. We apologize for any inconvenience with this order. We are always here to help, and would like to resolve the issue. To protect your private information please reach out to us directly at socialmedia@jpcycles.com with your Name, phone number, order and/or customer number and brief description, so we can look into this. We appreciate you as a customer, and look forward in hearing from you. Again, we apologize for any frustration with this order. Thank you for choosing J&P Cycles, and have a great day on 2 wheels!
Good overall customer service fast delivery great follow up and tracking info.
Reviews and name
I received my order in a timely manner, with no hassle or confusion
Find a way have been waiting quite sometime for these shirts so I got 2.
Why is there somebody else? I can get these from and motorcycle parts 2.
Let's just way too much fun.
Always excellent $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
As it should be. Product was what I expected to be
Past experiences
I love the price for the product I purchased. And it arrived sooner than expected.
Great selection.
Great price.
Great customer service great prices and fast shipping.
The assortment of parts and accessories they have and especially the prices and customer service.
Used this brand before and also the price.
Gain trust and grow your business with customer reviews.
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.
Hi Robert,
We’re sorry to hear your shopping experience wasn’t superb. Please reach out to us at Customerservice@jpcycles.com, give us a call at 800-318-4823 or utilize our live chat@jpcycles.com