- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
JRailPass has a rating of 4.3 stars from 44 reviews, indicating that most customers are generally satisfied with their purchases. JRailPass ranks 25th among Travel Deals sites.
We loved using the JR Rail Pass for bullet trains, for the long haul, and also for many local trips. There was almost always a local JR train available to get us where we wanted, which I was informed was unlikely but really wasn't except for a few times. The bullet trains were great as you can schedule a seat ahead of time. I get the feeling when you schedule a train, though, that they tend to give you a schedule that's more convenient to the train service than the customer. We left earlier than we had to to take 2 trains to Kyoto, when taking the direct train would have let us leave later on a direct train and arrive at the same exact time. Maybe the direct train was full? I don't know. We ended up on it anway. The biggest complaint I have is that the Wi-Fi was very spotty to the point of being nearly useless. That was very frustrating because when you're on a train for several hours, you want your Wi-Fi.
The website is NOT an official representative for Japan Rail Pass! It's a Spanish middle man company that POSES as being official. Use utmost caution. We ordered 2 passes for over 700€. Instead of mailing the exchange order within a day as advertised we were asked to submit an authorisation code for the payment to prevent the order from being cancelled. My bank (a big European international bank) was not even able to provide such a code. This put us at risk of not getting our tickets in time. After I withdrew from the contract per Email I got my money back at least and ordered from the official site instead.
Very easy to deal with and responsive.
Quick turn around. Such a fantastic way to get around Japan! I am already planning my next trip in a few years!
Don't leave home without the Japan Rail Pass when traveling across Japan. It's easier to use than in years pass. Don't get caught with the cost of the Shinkansen going from city to city as a tourist.
Tip for consumers:
On-time service
Products used:
Japan Rail Pass and Pocket WiFi
Hi there John!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Clara
Team Jrailpass.com
If you organize your trip to Japan you must buy JR pass! If you know what direction you will go you can book shinkansen (quick train) before - very convenient! Very fast and save money!
Products used:
JR pass
Hi!
We are absolutely thrilled to receive your 5-star rating and your wonderful comment. Your feedback serves as a tremendous motivation for us to continue working hard and providing excellent service.
Thank you for placing your trust in Jrailpass.com to discover every enchanting corner of this remarkable country. We are honored to have been a part of your journey and to have contributed to your memorable experience.
If you decide to travel in Japan again in the future, we'd be delighted to be your travel companion again!
Kind regards, Cami
Team JRailPass
I really enjoyed the service. Very convenient. The Yamanote Line in Tokyo was great and the trains I took were just perfect. I loved travelling in Japan by train.
Hey Dante!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards, Carol
Team Jrailpass.com
Our 14 day passes took us all over the beautiful country of Japan. Excellent value and very easy to use. We used them numerous times every day.
Hi Danielle!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Natti
Team Jrailpass.com
Great support in each station, all trains on time. Easy to make transfers every where.very clean and extra service for food was great.
Hi Maria!
We are absolutely thrilled to receive your 5-star rating and your wonderful comment. Your feedback serves as a tremendous motivation for us to continue working hard and providing excellent service.
Thank you for placing your trust in Jrailpass.com to discover every enchanting corner of this remarkable country. We are honored to have been a part of your journey and to have contributed to your memorable experience.
If you decide to travel in Japan again in the future, we'd be delighted to be your travel companion again!
Kind regards, Natti
Team Jrailpass.com
Travel is so much easier if you have the rail pass. You won't regret buying it! There are so many JR trains to take advantage of, it's a no brainer.
Hi there!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes,
Team JapanRailPass
Unfortunately due toCV19 we were unable to travel to Japan but the refund process was easy and we will hopefully obtain another pass when we can travel again.
Since the order of the JR pass tickets up to the end of our trip everything has been and outstanding service. Awesome.
Products used:
JR Pass tickets and trains service at Japan.
Dear Luis,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you had such a positive experience.
At Jrailpass, we are committed to providing our customers with exceptional service and making their journey through Japan as seamless as possible.
To stay updated about the amazing country of Japan, its rich culture, and all the exciting travel opportunities it offers, we invite you to follow us on Instagram. We regularly share captivating content, travel tips, and insights to enhance your Japan experience:
https://www.instagram.com/jrailpass/
Once again, thank you for choosing Jrailpass, and we look forward to serving you in the future. If you have any more questions or need assistance, please don't hesitate to reach out to us (you can do it directly through info@jrailpass.com). Safe travels!
Warm regards, Natti
Team Jrailpass.com
This is such an awesome and valuable travel pass!
I wish we could use Nozomi Shinkansen with this. I'd be happy to pay extra for it.
Very useful and effective for our needs.
The voucher should be emailed out rather than using a courier..
Hi there!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes,
Team JapanRailPass
Incredible customer service with very understanding staff! Would definitely recommend using this company!
We recommend everybody whoever is going to Japan as a tourist, please procure JR RAIL PASS to reduce the transportation cost.
Hey Biswajit!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards, Natti
Team Jrailpass.com
All the Trains very confortable and aleays punctual. Very easy to get the tickets from the machines.
Hi there!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes,
Team JapanRailPass
Service was very quick. I coudn't order by anywhere due to my sister plan so suddenly. Only jrailpass.com can do it. Awesome... Thank you.
Japón es un país muy seguro, moderno y hermoso.Tiene todo: paisajes, ríos, mares, bosque, nieve y la comida es deliciosa y saludable. Quedé enamorada de Japón. Su sistema de trasporte aún me intimida y quiero aprender a usarlo a la perfección.
Me gustaría en mi próximo viaje, adquirir un pocket wifi en el mismo aeropuerto para tener conexión y desde ahí activar mi JRP.
Gracias Japón; fue una viaje increíble.
Estimada Patria,
Te agradecemos el tiempo empleado en compartir tu opinión sobre tu experiencia con jrailpass.com. Estamos encantados de saber que nuestra plataforma ha cumplido con las expectativas.
Nuestra misión es proporcionar a nuestros clientes con una experiencia fluida y agradable a la hora de viajar en tren, y nos alegra haber sido de ayuda en el viaje.
Te deseamos lo mejor en tus futuros viajes y aventuras. No dudes en contactarnos directamente en info@jrailpass.com si alguna vez necesitas soporte de parte de nuestro equipo.
Gracias de nuevo por su apoyo.
Saludos cordiales, Leyre
Equipo JRailPass
Viaje agradable en primera clase siempre con los trenes balas, el personal es muy simpatico.
La calidad del viaje no tiene comparación.
¡Hola Kevin!
Estamos encantados de recibir tu valoración de 5 estrellas y tu maravilloso comentario. Estos comentarios nos motivan enormemente para seguir trabajando duro y ofrecer un servicio excelente.
Gracias por confiar en Jrailpass.com para descubrir cada rincón de este extraordinario país. Nos sentimos honrados de haber formado parte de tu viaje y de haber contribuido en esta memorable experiencia.
Si decides volver a viajar por Japón en el futuro, ¡estaremos encantados de volver a ser tus compañeros de viaje!
Un cordial saludo, Natti
El equipo de Jrailpass.com
Gain trust and grow your business with customer reviews.
Discover Japan by train by buying Japan Rail Pass online | Fast worldwide delivery | Authorized official vendor of JR Pass | Explore more, spend less!
Our goal at JRailPass.com is simple: to help travelers like you effortlessly obtain the JR Pass, facilitating unlimited travel on trains (including the Shinkansen), buses, and ferries across Japan’s extensive JR network. We offer passes that are valid for 7,14, or 21 days, available in both Ordinary and Green options.
We simplify the order process with fast, secure worldwide delivery, and 24/7 customer service. We also offer support in multiple languages, ensuring that you have all the help you need to plan a perfect trip. Furthermore, our travel blog serves as a comprehensive guide filled with itinerary ideas, practical tips, and detailed information about navigating Japan’s main train lines and attractions.
Beyond just selling passes, we aim to enrich your journey from the moment you land. With our Pocket Wi-Fi and SIM card options, you can stay connected and share your experiences as you explore iconic destinations like Tokyo, Kyoto, Mount Fuji, and beyond.
Explore our site for invaluable insights on how to maximize your JR and Regional Passes, witness the cherry blossoms, and traverse the bustling streets of Tokyo or the tranquil paths of rural Japan.
At JRailPass.com, we don’t just help you get to Japan—we ensure you experience it in full, with all the resources and support you need for an unforgettable adventure.
Join the thousands of happy travelers who have made their Japanese travel dreams a reality with JRailPass!
Established in 2015, JRailPass.com is your trusted gateway to a spectacular Japanese adventure. As a professional travel agency based in Europe and an official distributor authorized by the Japan Railways Group, we specialize in providing the Japan Rail Pass (JR Pass) and Regional Passes along with essential travel tools like Pocket Wi-Fi and SIM cards.
Since our inception, we've continually expanded our offerings to enhance your travel experience. This includes the introduction of our multi-lingual support in five languages and transaction capabilities in nine currencies as of 2016, enriching our blog with practical travel tips and suggested tours in 2019, and most recently in 2023, the launch of Japan Rail Regional Passes for more localized exploration.
Hi there Arthur!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Carol
Team Jrailpass.com