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JRailPass has a rating of 4.3 stars from 44 reviews, indicating that most customers are generally satisfied with their purchases. JRailPass ranks 25th among Travel Deals sites.
We loved using the JR Rail Pass for bullet trains, for the long haul, and also for many local trips. There was almost always a local JR train available to get us where we wanted, which I was informed was unlikely but really wasn't except for a few times. The bullet trains were great as you can schedule a seat ahead of time. I get the feeling when you schedule a train, though, that they tend to give you a schedule that's more convenient to the train service than the customer. We left earlier than we had to to take 2 trains to Kyoto, when taking the direct train would have let us leave later on a direct train and arrive at the same exact time. Maybe the direct train was full? I don't know. We ended up on it anway. The biggest complaint I have is that the Wi-Fi was very spotty to the point of being nearly useless. That was very frustrating because when you're on a train for several hours, you want your Wi-Fi.
The website is NOT an official representative for Japan Rail Pass! It's a Spanish middle man company that POSES as being official. Use utmost caution. We ordered 2 passes for over 700€. Instead of mailing the exchange order within a day as advertised we were asked to submit an authorisation code for the payment to prevent the order from being cancelled. My bank (a big European international bank) was not even able to provide such a code. This put us at risk of not getting our tickets in time. After I withdrew from the contract per Email I got my money back at least and ordered from the official site instead.
We loved using the JR Rail Pass for bullet trains, for the long haul, and also for many local trips. There was almost always a local JR train available to get us where we wanted, which I was informed was unlikely but really wasn't except for a few times. The bullet trains were great as you can schedule a seat ahead of time. I get the feeling when you schedule a train, though, that they tend to give you a schedule that's more convenient to the train service than the customer. We left earlier than we had to to take 2 trains to Kyoto, when taking the direct train would have let us leave later on a direct train and arrive at the same exact time. Maybe the direct train was full? I don't know. We ended up on it anway. The biggest complaint I have is that the Wi-Fi was very spotty to the point of being nearly useless. That was very frustrating because when you're on a train for several hours, you want your Wi-Fi.
Traveling by train in Japan is a real experience, and no one should return from Japan without using the Shinkansen trains at least once. The service is so smooth, perfectly on time, and professional in every way. There are a few quibbles though. The Rail Passes have now become too expensive. A 14-day Green pass cost us over $930 each once shipping, insurance & very high handling fees were included. Even that does not allow you to ride in all Shinkansen trains. We had to pay 6,500 yen extra each to take the direct Nozomi train from Hiroshima to Tokyo; otherwise we would have to get Hikari or a similar train requiring a train change - probably at Osaka. We certainly did not recover the cost, however we certainly avoided the hassle of having to buy tickets each time. Even that advantage was diminished because of the long time it took standing in lines to make seat reservations (which was required on Shinkansen trains with our tickets). They really need to introduce online seat reservations. And don't know why it is necessary to buy these passes before arriving in Japan. Never had to do that in any other country. It's not like we were getting heavily discounted tickets! And one has to remember to get the passports stamped as "tourists" at the arrival immigration desk in order to collect the passes. No stamps no passes, even if you have paid the hefty price before you even boarded your flight. They have made it unnecessarily complicated. But overall, definitely a good experience.
Hi there!
We are absolutely thrilled to receive your rating and read your positive comments. It's really motivating for the team to see and it pushes us to keep working hard to deliver an exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We're delighted to have played a part in your journey and to have contributed to your unforgettable time in Japan.
We also appreciate your suggestions for how we could improve our system. We will certainly take your thoughts into consideration as we continue to better our service.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Natti
Team JapanRailPass
Economically and efficient ticket... excellent product for short term visitors. Clean and fast trains
Hi Ada!
We are absolutely thrilled to receive your 5-star rating and your wonderful comment. Your feedback serves as a tremendous motivation for us to continue working hard and providing excellent service.
Thank you for placing your trust in Jrailpass.com to discover every enchanting corner of this remarkable country. We are honored to have been a part of your journey and to have contributed to your memorable experience.
If you decide to travel in Japan again in the future, we'd be delighted to be your travel companion again!
Kind regards, Natti
Team Jrailpass.com
The JR pass was very easy to use. We took the bullet train three times, used it for several local lines and used it for the Miyajima Ferry. We enjoyed the green seats and liked that we could make reservations a few days in advance for the bullet train. The staff for JR were very polite and even arranged for us to be on the C and bD seats when heading from Tokyo to Kyoto. We were able to get a GREAT view of Mount Fuji. I was very pleased with the JR pass a would recommend it to others who would be in Japan for a week or more.
Products used:
JR pass
Hi there!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Lola
Team Jrailpass.com
I got my JR Pass a month before my trip to Japan, and it was a great decision for my first visit to Japan. Service is great, and since arriving to the airport, JR associates were always helpful with all questions, and even ride recommendations
Products used:
JR Pass 21 days
Hi there!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Lola
Team Jrailpass.com
You need to book a spot for your luggage. We hadn't realized first time but staff were very helpful. Spotless trains and always running in time. Great way to travel
Hi there!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Lola
Team Jrailpass.com
The website is NOT an official representative for Japan Rail Pass! It's a Spanish middle man company that POSES as being official. Use utmost caution. We ordered 2 passes for over 700€. Instead of mailing the exchange order within a day as advertised we were asked to submit an authorisation code for the payment to prevent the order from being cancelled. My bank (a big European international bank) was not even able to provide such a code. This put us at risk of not getting our tickets in time. After I withdrew from the contract per Email I got my money back at least and ordered from the official site instead.
Dear valued customer,
We'd like to address the concerns you've raised regarding our services.
Firstly, we would like to emphasize that jrailpass.com is an authorized
Distributor of the Japan Rail Pass. Our legitimacy as an authorized seller of JR passes is backed by our official authorization to provide these passes to travelers worldwide. Any doubts or inquiries regarding our legitimacy can be resolved by referring to our Terms & Conditions:
https://www.jrailpass.com/terms-and-conditions
We take our responsibilities seriously, and our primary aim is to assist
Travelers in obtaining the Japan Rail Pass for their journeys across the
Country. We are committed to providing accurate and up-to-date information about the JR pass, as well as facilitating a seamless booking experience for our customers.
As for our refund policy, we believe in offering our customers flexibility
And options. Our refund policy is designed to provide a balance between accommodating changes in travel plans and maintaining the viability of our services. We also encourage our customers to review our terms and conditions before making a purchase.
We hope to have successfully clearified your doubts and concerns.
Warm regards,
The JRailPass.com Team
Purchased the green pass. It was easy to navigate the stations once you get hang of it and how to receive seats in person at each station customer service desk. The station attendants and customer service centers at the stations are very helpful. The bullet trains are very comfortable, seats are nice and wide and spacious, clean and have wifi. Love the bullet trains. Couldn't fully navigate the website and app for train schedules and reservations. Seemed complicated so we reserved seats in person for the next journey at the customer service centers. May want to improve the website and app in English. Overall a great deal and would definitely use JR Green Pass again.
Products used:
JR Green Pass
Hi there Bobby!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Carol
Team Jrailpass.com
Everything works smoothly. I received the voucher at expected time so that it's still valid when going to japan. After exchange at Haneda Airport Terminal 3, I received a ticket so that I was able to travel with specific Shinkansen. Thank you so much for this experience!
Tip for consumers:
-
Products used:
JR Railpass voucher valid for 7 days
Hi there Hang!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Natti
Team Jrailpass.com
Remember that your Japan Rail must be kept very safe (ie. Keep it with your passport). Lost passes cannot be replaced. Your only hope is someone turning it into a station. A binder of lost cards is kept at JR station offices.
Hi Dolores!
We are absolutely thrilled to receive your 5-star rating and your wonderful comment. Your feedback serves as a tremendous motivation for us to continue working hard and providing excellent service.
Thank you for placing your trust in Jrailpass.com to discover every enchanting corner of this remarkable country. We are honored to have been a part of your journey and to have contributed to your memorable experience.
If you decide to travel in Japan again in the future, we'd be delighted to be your travel companion again!
Kind regards, Leyre
Team Jrailpass.com
If you are visiting Japan, you need to get this. Is very simple to use, you can transport to many places and also inside Tokyo. Make sure to get it with some time, so you can use it right from the beginning.
Hi there Alvaro!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Carol
Team Jrailpass.com
The Japan Rail Pass is worth every penny and incredibly easy to use. We picked up ours at Haneda Airport - we didn't have to queue (we later saw large queues at Ueno and other train stations in Tokyo). Of course using it on the Shinkansen is great but it's also useful on many other JR lines in all the cities throughout Japan. It makes travelling around the whole of Japan easy. Unless you plan on staying in one City it's a must for your trip to Japan.
Dear Joyce,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you had such a positive experience.
At Jrailpass, we are committed to providing our customers with exceptional service and making their journey through Japan as seamless as possible.
To stay updated about the amazing country of Japan, its rich culture, and all the exciting travel opportunities it offers, we invite you to follow us on Instagram. We regularly share captivating content, travel tips, and insights to enhance your Japan experience:
https://www.instagram.com/jrailpass/
Once again, thank you for choosing Jrailpass, and we look forward to serving you in the future. If you have any more questions or need assistance, please don't hesitate to reach out to us (you can do it directly through info@jrailpass.com). Safe travels!
Warm regards, Natti
Team Jrailpass.com
I think it was a great deal to buy the JR pass. All the documents were sent to my country very fast. I traveled with my family, and traveling costs around Japan were lower with that pass. We used it between cities and into the cities. I would buy it again
Products used:
Transportation pass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team JRailPass
Bought the 7 day JR Pass and travelled to Japan late Aug/2023. Strategically stayed near Nagoya Station and made the area very accessible. I visited Kyoto, Osaka, Tokyo, Ise-Shima National Park, and Suzuka. The pass was very useful for far distances. Did not work for local short distances. I had to use different train lines and taxi's. Which cost extra $$.
Hey Edward!
We want to thank you for your kind words. It's really exciting and gratifying to read such positive feedback from our customers.
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete trust in our services. Transparency is a core value for us, and your feedback serves as a reassuring sign that we are on the right track.
We sincerely hope to serve you again on your future travels through Japan. It would be our honor to be a part of your journey and provide you with an exceptional experience once more.
Thank you again for your encouraging words.
Best regards, Natti
Team Jrailpass.com
The process for getting our passes was quick and easy. Due to travel bans however, we were forced to return our tickets. The team processed this quickly and transparently. Big thank you for your generosity during this time.
I traveled for 3 weeks in Japan and it wouldn't have been as easy and wonderful without the JR PASS. It is cost effective, reliable and very easy to use. There is a JR office in every station and you can access almost every national train and some local lines too. Absolutely great.
Products used:
JR Pass 14 days
Hi Claudia!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Natti
Team Jrailpass.com
La mejor manera de disfrutar del JR pass, es organizándote y ver si te conviene utilizarlo, si vas a estar en una o dos ciudades, posiblemente sea mejor hacerlo sin el pase pero si vas a viajar a varias prefecturas, definitivamente te conviene.
Es la segunda vez que lo utilizo y el costo beneficio es muy bueno.
Products used:
JR pass
¡Hola!
Estamos encantados de recibir tus 5 estrellas y leer este maravilloso comentario. Nos motiva como equipo ver tales reseñas y nos empuja a seguir trabajando duro para ofrecer un servicio excepcional.
Gracias por depositar tu confianza en Jrailpass.com como compañero para explorar este extraordinario país. Estamos encantados de haber formado parte de tu viaje y de haber contribuido a que tu estancia en Japón haya sido inolvidable.
Te enviamos un cordial saludo y esperamos poder verte de nuevo en el futuro.
Saludos cordiales, Lola
El equipo de Jrailpass.com
The process to order JR rail passes was fairly easy and the certificates arrived quickly. Once we got to the airport, the line wasn't too bad and the process for redeeming the certificates for our passes was efficient.
Tip for consumers:
Make sure you have a good internet connection.
Products used:
JR rail passes.
Hi there!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes,
Team JapanRailPass
We purchased Japan Rail passes for a recent visit to Japan. The process to exchange our vouchers for the passes to Narita Airport was quick and efficient.
The passes are super easy to use
The Japan Rail staff spoke good English (our Japanese is poor), were always helpful and courteous. We made extensive use of the Shinkansen and local trains which were always spotlessly clean, comfort and on-time! We saved about 60% from the cost of buying individual trains tickets.
We would highly recommend Japan Rail and the JR Pass.
Hey Michael!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards, Clara
Team Jrailpass.com
Good service. Everyone at the station willing to help you find your way. You may improve the communication in terms of which lines are covered by the JR pass
Hi there Salo!
We are absolutely thrilled to receive your 5-star rating and read your positive comments. It's really motivating for the team to see and it pushes us to keep working hard to deliver an exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We're delighted to have played a part in your journey and to have contributed to your unforgettable time in Japan.
We also appreciate your suggestions for how we could improve our system. We will certainly take your thoughts into consideration as we continue to better our service.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Natti
Team JapanRailPass
I had to cancel my pass due to the coronavirus outbreak and jrailpass processed the refund quickly and drama-free. Couldn't be more happy with the experience. Can't wait til I can finally take my trip
If you plan to travel ACROSS Japan nationwide or likely, takimg jrpass is a must to unfold multiples possibilities to explore lots of the country has to offer for visitors!
Photo: shimonoseki straight under early morning sunrise (6am mid august)
Hi there!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes,
Team JapanRailPass
This is a SCAM company. They are very tricky because their name is identical to the real Japan Rail Pass managed by Japan Railways Group (japanrailpass.net)
JRAILPASS.COM is predatory and is NOT an authorized seller for JR passes. Also, if you look at their business address, they are located in Spain. They have a refund policy of giving you only 85% of the total ticket cost (which they also upcharge by $50). I think the positive reviews they are receiving are people who are associating them with the real Japan Rail Pass.
Please be careful and whatever you do, DO NOT buy from them. There are only 6 authorized agents that sell JR passes outside of Japan and jrailpass.com is not one of them.
Dear valued customer,
We'd like to address the concerns you've raised regarding our services.
Firstly, we would like to emphasize that jrailpass.com is an authorized
Distributor of the Japan Rail Pass. Our legitimacy as an authorized seller of JR passes is backed by our official authorization to provide these passes to travelers worldwide. Any doubts or inquiries regarding our legitimacy can be resolved by referring to our Terms & Conditions:
https://www.jrailpass.com/terms-and-conditions
We take our responsibilities seriously, and our primary aim is to assist
Travelers in obtaining the Japan Rail Pass for their journeys across the
Country. We are committed to providing accurate and up-to-date information about the JR pass, as well as facilitating a seamless booking experience for our customers.
As for our refund policy, we believe in offering our customers flexibility
And options. Our refund policy is designed to provide a balance between accommodating changes in travel plans and maintaining the viability of our services. We also encourage our customers to review our terms and conditions before making a purchase.
We hope to have successfully clearified your doubts and concerns.
Warm regards,
The JRailPass.com Team
Had the time of my life visiting Japan, and JRP helped me achieving my goals. Recommend everybody visiting Japan to do the same. Great experience fantastic land and people. No doubt i will come back.
Hey Marlon!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards, Natti
Team Jrailpass.com
Loved the railpass, allowed access to much of where I travelled to. Only criticism is the way it is obtained; having it mailed to my home country and then having to find a JR office and queue to activiate. I'm sure there are good reasons for this but can't help but wonder if there is an easier way for customers.
Hey Paul!
We want to express our gratitude for your kind words and, most importantly, for choosing Jrailpass.com as your trusted companion to explore this wonderful country.
Your feedback is really valuable to us as it allows us to continuously grow and improve our product to better serve valued customers like yourself.
Thank you once again for your kind words and for being a part of the Japan Rail Pass community. We wish you all the best and hope you have many more incredible adventures in the future.
Best regards, Natti
Team Jrailpass.com
Gain trust and grow your business with customer reviews.
Discover Japan by train by buying Japan Rail Pass online | Fast worldwide delivery | Authorized official vendor of JR Pass | Explore more, spend less!
Our goal at JRailPass.com is simple: to help travelers like you effortlessly obtain the JR Pass, facilitating unlimited travel on trains (including the Shinkansen), buses, and ferries across Japan’s extensive JR network. We offer passes that are valid for 7,14, or 21 days, available in both Ordinary and Green options.
We simplify the order process with fast, secure worldwide delivery, and 24/7 customer service. We also offer support in multiple languages, ensuring that you have all the help you need to plan a perfect trip. Furthermore, our travel blog serves as a comprehensive guide filled with itinerary ideas, practical tips, and detailed information about navigating Japan’s main train lines and attractions.
Beyond just selling passes, we aim to enrich your journey from the moment you land. With our Pocket Wi-Fi and SIM card options, you can stay connected and share your experiences as you explore iconic destinations like Tokyo, Kyoto, Mount Fuji, and beyond.
Explore our site for invaluable insights on how to maximize your JR and Regional Passes, witness the cherry blossoms, and traverse the bustling streets of Tokyo or the tranquil paths of rural Japan.
At JRailPass.com, we don’t just help you get to Japan—we ensure you experience it in full, with all the resources and support you need for an unforgettable adventure.
Join the thousands of happy travelers who have made their Japanese travel dreams a reality with JRailPass!
Established in 2015, JRailPass.com is your trusted gateway to a spectacular Japanese adventure. As a professional travel agency based in Europe and an official distributor authorized by the Japan Railways Group, we specialize in providing the Japan Rail Pass (JR Pass) and Regional Passes along with essential travel tools like Pocket Wi-Fi and SIM cards.
Since our inception, we've continually expanded our offerings to enhance your travel experience. This includes the introduction of our multi-lingual support in five languages and transaction capabilities in nine currencies as of 2016, enriching our blog with practical travel tips and suggested tours in 2019, and most recently in 2023, the launch of Japan Rail Regional Passes for more localized exploration.
Dear valued customer,
We're sorry to hear about the problem you had with your portable Pocket Wi-Fi Device.
To be able to assist you further and resolve this matter as quickly as possible, we kindly request that you provide us with the Order ID you received when making the purchase. Please feel free to send this information directly to info@jrailpass.com
It's important to us to ensure our customers are fully content with our service, and we want to ensure that this issue is resolved to your utmost satisfaction.
Thank you for bringing this matter to our attention, and we look forward to assisting you further.
Warm regards, Natti
Team Jrailpass.com