JUSTFAB UK

Well, I just moved in London and I though of buying shoes, I was shocked that I got a charge, I thought someone purchased using my card. I called the hotline, spoke to a lady, I forgot her name, she explained to me how my membership works, well I honestly did not know about that first, my fault of not reading the Terms but anyway the website is okay, a little responsibility to manage my account and skip every month if I'm not ordering anything in return for the great discounts and service the company is providing.

Purchased in 2015 and have been paying a subscription ever since despite calling numerous times to cancel... avoid this company. Trying desperately to get a refund of charges due to their error!

If you would sign up as a VIP there would be a hidden t&c which you will pay £35 per months and I luckily cancelled it in my first month but I forgotten to cancel it for the 2nd month and they wouldnt want to return my money back but they said that I could used that to but something and I have no plan to used that credit coz there products are low quality and its not worth the price. that would be my first and last purchase of there product

Thanks Jessica for your brutal message. It happened only once that I got charge and I will not buy from them again. I am glad you like them. Good for you but my message was not destructive and offensive as yours and was only to help other customers that you might also call stupid like you did about me. I was not being negative towards JustFab but only wanted others not to experience the same as I did. Basically I was being helpful in this world. Maybe you should refrain sending fire when you don't know a situation. I guess it is easy to speak with such brutality and insult people as you did because you are hiding behind your keyboard or maybe you are just an employee paid to write those words? Otherwise why would you make a review of my review? I don't recall that the T&C appeared on screen straight as I signed up and place my order at the same time to benefit from this flash sales finishing in less than an hour. But if so, the problem is not that. To charge £35 is an unusual practice. I bought a pair of shoes as my first buy and wore them 3 TIMES and they are already peeling off. Nothing or many things on that website is worth £35. I still say it is a scam or how would you explain that I have not received any refund until now - not even the £4 I was told I was entitled because the £35 are theirs - and I was told that the trousers would not be returned to me unless I pay a second time. If this is appropriate commercial service for you then I am glad the majority of retailers in the same business do not have the same practice. Maybe you have another explanation for me?

Absolutely worst online shop I have ever dealt with. Bought shoes for first time and didn't realise I have suddenly signed up to be a vip member until they already had all my details and access to my PayPal account. So I had the hassle of having to "skip" each month. Forgot this month and them had a whopping bill of £35 for NOTHING! So figured I will order more shoes. However with this online shop, unlike anyone else, you cannot apply your credit to ANY sale items. So I bought two pairs of shoes that would cost me only £18 on their sale for a massive £50! Just to use up the store credit. Then I receive them today and the one pair doesn't fit. I figure I will just ask for a full refund as I am pretty done with just fab for now. But no, I am told I cannot get a refund just more store credit! This is ridiculous! I am now writing off this money and the shoes! As they do not fit! But I cannot stand going onto their website again! Please avoid them! Terrible service! All about the money for them! Awful awful store! Would rate them in the negative if I could!

I have bought a pair of shoes from them once but i didn't realise that after buying, you will be automatically sign up for monthly shopping fee of £35 so they will take that money out your bank account even if you don't buy anything, unless you skip the month. Then i decided to cancel! But that did not happen at all and i still have to keep skipping each month so they wont take the money from my bank. The reason why my account wasnt cancel because the person who i spoke to on the phone was forcing me to keep my account with them and kept telling me to keep it for 3 months and see first even after telling him 100 times to please just cancel it. The guy just did not cancel at all. Very unhelpful and unprofessional! Worse i have ever dealt with and worse shopping site ever! Its a complete SCAM! I have a friend who did manage to cancel her account after trying to contact them couple of times. Cancelling it is so difficult even after her account was cancelled, they decided to still keep taking money from her bank so they basically did not do anything! They don't care so please AVOID shopping on this website!

Can someone direct me to main office of this place! I want two lots of £35 back... It was not stated it would be taken out my bank every month!? I want a refund

I ordered a pair of shoes & they don't fit & they are uncomfortable. I am trying to return them & the tel # doesn't even ring. What is going on. Pissed off customer!

Holy moly this company are pure thieves, extremely shady tactics and preying on people (majority) who have better things to do in their lives than SKIPPING MONTH or else u get charged 35 pounds, thats a LOT of money i'd say. DO NOT SHOP WITH THEM OR ELSE YOU WILL FALL INTO THEIR TRAP. I got charged 3 times within a year - thats like 100 pounds and their products definitely don't reflect the price they charge, they're garbage. The jeans are made of cheap quality fabrics that don't stretch at all and everything just cheap looking af...

Don't buy with just thieves, they're 100% horrible and unethical - should be shut down tbh

Today I am giving JustFab 2 out of 5 stars for their service. First and foremost, I am a post-doc researcher who is conducting research abroad for 8 months in another country. To my dismay, I have had the unfortunate luck of purchasing a pair of black Timea about a year ago. The rubber used to cover over a tiny area comprising the heel on this pair of wedged shoes has worn out within 2-3 light wears. I know this because I am stuck with a third exchange in another country. And whether or not I received the shoes for half off, 43 credit points does not amass to my welfare (after nearly slipping and breaking my neck at a function), nor the fact that my £17.50 was hard earned. Whatever the payment, I expect to receive the same quality as I would at £35! Honestly, my advice to prospective members who are considering to join this JustDrab shoe company, go spend you £35 on a pair of leather shoes that are far better made and produced by the UK. Furthermore, the website does not let its customer provide photographic evidence detailing the damages incurred. This American company is American and therefore, an opportunistic cheat! Steer clear!

Never buy stuff from this group. They will keep debiting your account, even when you call to cancel. They just told me that my call to cancel my account was cut off. So they cannot hear the concluding part of the conversation. So they have been debiting my account. Nightmare to get this sorted out. DO NOT BUY STUFF FROM THIS COMPANY EVER.

Please do not use this website or you will regret it just like I have. Customer service is totally rubbish. I saw an advert on TV and thought shoes look good and great price. I ordered the shoes which failed to turn up. I was then told they tried to deliver them however returned. This is rubbish as no docket was left in my postbox. I was then told shoes are out of stock and to order two more at no extra cost. These shoes never turned up. It turns out that not only did they charge me for the first shoes but they automatically took money from my account the second time round. I have demanded this money be returned to my account and that I do not want the goods which should have been delivered within 8 days. I feel as though this company is a con and have not taken me seriously. They had no right to take money from my account without my authorisation. I have been told my account has now been refunded and to allow 3-5 working days. I do not trust them and will see next week if the refund has been applied. I told them to remove my account details as it would appear that they save customer account details. They do not even deserve one star. How they managed to get an advert on TV I'll never know. DO NOT USE THIS SITE AND TELL EVERYONE ELSE.

I managed to accidentally sign up for VIP membership (easy to do as it turns out) and then didn't realise that the money was automatically being taken from my account if I didn't skip the month - I hadn't opened emails from the company as I thought they were just spam - my own fault I know, but something that a lot of people do. Anyway, when I phoned to cancel my membership a robotic American lady informed me that the credits I had accrued were non-refundable. Although I assume the operation is legal, it seems to be a very dodgy way of conducting business. They also have a fitness clothes company now too operating in the same way and I can't believe that they are allowed to advertise on television. PLEASE DO NOT SIGN UP FOR MEMBERSHIP!

I have had my boots less than a year with hardly any wear as you can see by the heel. From a well known company I would have liked them to last,
You can see its separating from sole

Ordered a few pairs of boots and a couple of handbags to treat myself. None of the boots fit, much too small even though I had ordered a size bigger. Bags were not up to much either so returned the lot and phoned to requested a full refund. It has taken three weeks and lots of emails to get this money returned, using the excuse the returns have to go to Germany!. Full refunds will be given within 14 days is what is written in their terms and conditions - 21 days is breaching their own terms and conditions and yet when I rang to cancel my membership their was no apology, just a robot reading off a script trying to sell me special offers. BE VERY CAREFUL HANDING OVER YOUR CARD DETAILS TO A COMPANY WHO STRUGGLES TO RETURN WHAT IS RIGHTFULLY YOURS. Disgusting customer service - I will NEVER use this company again! This company offers poor quality goods, and above all shockingly bad customer service. Trading standards should be informed of this shoddy company.

Never order from this company! Scammed and the worst customer services known to man! Clearly this company do not value their reputation whatsoever.
The prices online fluctuated from special first time purchase price of £17.99 to escalated £35... I paid out £70 and cancelled my stupid membership
There is no UK just fab customer service division it's all out of the Philippines where they don't listen, understand or value any customer service practices. This is without a doubt the very worst online company I have ever purchased from.
To add further insult they offered me the least credits and not the full refunded figure despite me saying I wanted a full refund and I had no intention if ever ordering with them so offering me credits was a pointless effort... But they did not comprehend that.
I'm going to write in to watchdog and see if what they are doing is legal. I would never order from them again and I'm determined to get a full refund! And warn everyone I know to steer clear of just-not-so-fab... More like just-bloody-awful!

I am the supplier of Just Fab clothing but they didn't pay me after delivering the goods. Please don't supply goods to them. I request consumers to not buy their clothes.

Yao Chun

AVOID JUST FAB AT ALL COST! THEY USE CRAP COURIER COMPANIES IN THE UK SUCH AS DPD I ORDERED A JACKET AND THE COURIER COMPANY COULD NOT BE BOTHERED TO DELIVER! I TRIED TO SOLVE IT ON THE PHONE BUT I JUST KEPT ON GOING ROUND IN CIRCLES. PLEASE LADIES DON'T EVER BUY ANYTHING FROM THESE SCAMBAGS

Got charged £35 unauthorised. They don't even mention that you get charged that amount if you get into the VIP or even buy anything. Just reported it to Paypal and will hopefully get my money back. Make sure the CANCEL YOUR MEMBERSHIP OR SKIP THE MONTH. Save yourself some hassle. The products are wonderful but they are just sly.

My advice to anyone is DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES! They are a disgrace, charging you £35 a month hidden in the small print. Absolute scammers, I phoned the bank and the girl on the phone said I know, theyre a awful company, it happened to me as well!

JustFab provides an option for you not to checkout as a VIP member, You're NOT even routed directly to checkout page if you WONT select an option between REGULAR OPTION and VIP OPTION ( on the pop-up), and there are 3 pages of checkout before finally placing your order, and since you got so excited about their great deals ONLY FOR THOSE WHO SELECTED THE VIP MEMBERSHIP, you missed to read the most important details on all their 3 checkout pages and BLAME IT TO JUSTFAB, AGAIN YOU'RE PROVIDED AN OPTION NOT TO TAKE ADVANTAGE OF THEIR PROMOTION AND CHECKOUT AS A REGULAR MEMBER, and you still think that they tricked you, and robbed you,! Im not patronizing this company but for Goodness sake! STOP MAKING YOUR OWN MISTAKE AND BLAIMING IT TO THE COMPANY!

My grandaughter oredr sandles in september
And only yesterdayoticed on her bank accounts £35.00 taken out by just fab

She has now found out its a vipcon they take £35.00 out of your bank every month and put it on your account for future orders
Then she notice another two had come out of her bank for a young girl on low wage this is digusting and should not be aloud

I too have been conned by this evil company and have emailed them and they do not reply. I have asked for a refund and to cancel my membership as I do not like their selling scam - it is an utter con. I thought I had cancelled it from PayPal but the £35 just came out and I decided to cancel any further transactions with them. I had asked PayPal earlier to stop any money going out from my account but they didn't come back to me and confirm it so I am £35 down. I am hoping PayPal will refund it and they should stop working and encouraging con artists like this - thank you everyone for putting your reviews on this - let's stick together and get them blocked.
THIS IS AN UPDATE - ITS NOW APRIL AND I STILL GET EMAILS TELLING ME THEY WILL STILL TAKE £35 OUT OF MY ACCOUNT EVEN AFTER UNSUBSCRIBING, WRITING A LETTER TO NO AVAIL - BANK AND PAYPAL INFORMED TO NOT RELEASE ANY MONEY TO THESE THIEVES - BE WARNED