JUUL

I ordered a total of 18 pods, 9 worked. Brand new device. They won't do anything. Crap. $#*!ty business. Not worth your money.

A buddy of mine uses their product and I tried it, thought it was great and went online directly to fill out an order. Filled out first order, did the whole age verification thing and was accepted, placed the order (my card was debited immediately) four days later wondering about my order I logged on to find the order had been cancelled. No notification, no email no nothing, just cancelled. Said ok, maybe I tried gain, inputted the order, did the whole age and identity verification thing again (and it was accepted), placed the order (card immediately debited again), lo and behold 5 days later, this order was cancelled also with no notification. Was annoyed at this point, went round in circles on the customer "service" portion of the website, eventually gave up and submitted a query and complaint via their twitter. Got a reply, but then the proverbial started flying. Got a series of increasingly fantastical excuses, first saying there was a problem with the payment (not according to my bank), next excuse was I didn't verify my age and identity (unless the Federal Government is handing out fake id's, again I don't think so) and the last excuse was "oh we don't think you are actually in the country", (again a US bank card, a US billing and delivery address and a Federal Government ID, total hogwash) Pointed out all of this was told a customer"service" rep would contact me. A month down the road and nothing was heard from Juul again. In the meantime went with one of their competitors, who despite getting lashed by a hurricane managed to get the whole order done in 9 days. Will never use Juul or recommend their product to anyone ever.

I attempted to create an acct online to purchase a starter kit. They couldn't identify me from public sources cause my information isn't publically available due to having an abusive ex. They then wanted me to upload my id, which would have been fine if their system was in fact their own system. But they use a 3rd party who uses facial recognition (creepy) and I don't trust this 3rd party to keep a copy of my ID and ALL info on it safe. They don't redact info on it, they store ALL of the info. No thanks. I bought a starter kit at the store instead. After days of getting pestering emails from Juul, I emailed customer service to delete my account information, and explained why. I received a response saying they're sorry my id upload didn't work and try again. Clearly they never even read my email to them in the first place. So in my response I pointed out their error, and that I wanted my account deleted so I would stop getting the emails and they told me they messed up, they were sincerely sorry for their error that they admitted was their own fault, and that they wanted to make it up to me. In the very next sentence they said they deleted my account AND ALSO blocked my address from ever receiving orders from them in the future! What?! I didn't want THAT! If they ever use a different, more secure company I would GLADLY order online, but now they've barred me from doing so! What kind of sarcastic jerks work there?! HORRIBLE customer service.

Seriously the customer service they provide is CRAP. When I first got my Juul I lost the charger so I ordered a new one and ended up finding it the next day. So I went to cancel it mind you I paid for The next day shipping which was 22$ in and of itself then I come to find out you cant cancel an order after 45mins of placing one... WHAT THE HELL kinda policy is that. Like seriously who knows they need to cancel something 45 mins after you place it I normally dont until the next day. Ugh. And to top it all off that next day shipping I paid for went to their pockets bc I didnt get the damn thing until 2 weeks later. And like two days ago I seen this new promotion where if you get the auto ship for pods youll get the new Juul silver for no additional charge... nope it costed me 65$ for the stupid silver Juul and pods. I wouldnt have done it if I knew it was gunna cost me and my last problem with them was like 4 months ago so I forgot about how $#*!ty they were so I went to cancel it today and Im $#*!ed. All I can do is email them too like there is NO number for them ANYWHERE on their website and the one you do find they never answer and it always says Im outside of business hours. Customer service isnt that hard to be good at but Juul monumentallly screws up at it.