Kaiser PermanenteReviews 232

I feel bad for patience and staff. After covid administration and management are no where to be found and no way to be contacted. If you do not have access to the internet, It's even worse. What ever happened to customer service or customer care. This health care is terrible and getting worst. Same on the people who run this health care and the way they treat people. All though most of the staff are friendly and really want to help, the way they run this place will not allow or support them. I can only hope the people who run this place fall victim to the policies they put in place.

If I could sue Kaiser I would. 2018 I went in to emergency for a gash in the leg. I told them my chest area didn't feel well. They took x-rays and ekg and sent me home. Didn't clean or look at my gash. Didn't look at my x-rays just charged me for them. I was back in the emergency room 8 days later with a full blown heart attack. My heart took 52 minutes to get started. They broke my ribs to save my life. I live in constant fear now. Had they took care of me 8 days before it wouldn't have happened. I was held against my will for at least 24 hours in all that. Telling me if I leave I have to pay the full bill, my insurance wouldn't cover. Shake my head at them. The worst. What caused my heart attack was also the lack of communication with my primary Dr about meds and blood work. They are bad and should be looked at closely. Shame on KAISER!

A kaiser Permanente doctor postponed my appointment for two weeks without any reason. I waited two weeks for my appointment until one week was left when the nurse called me and said the doctor will not see you because he will be on vacation leave. The nurse give me appointment with another doctor an extra wait time of two weeks.If the first doctor knew he will be on vacation, why he accepted my appointment at the first time and then rejected. I reported the issue to the administration offices and so far nothing has happened. I just do not understand why Medicare rated Kaiser Permanente with 5 STARS Rating?, I will definitely reconsider my health coverage with Kaiser in the next term of renewal.and will file complaint with Medicare. Kaiser looks like a financial institution rather than a health and wellness clinic.

What is happening with the customer service as Kaiser Fontana and Kaiser Ontario. If you go to urgent care, you are sent to Emergency, and of course, you have to pay extra for emergency even when your symptoms are an emergency, but you need health care. You can't get appointments any longer, and if you do it is three to four months away for something very simple. I pay thousands of dollars annually for Kaiser and the service is just gone downhill. Once my open enrollment begins, I will be done with Kaiser, it has gotten horrible. Anyone thinking of using Kaiser, please beware!

Tram from the Mission Viejo Kaiser urgent care is so amazing. Every time I've seen her she's is always so happy and helpful and it makes my experience so much better! I really hope she gets recognized for how awesome she is!

I had surgery 5/2/2022 at the Manteca Medical Center and was provided excellent surgical care by Dr. Zhang, and S. Li. M. D. Anesthesiologist. I would also like to thank the entire team % Star Team in admitting, including Mary Jane, N., & in Recover Michelle R. Along with the many others that make up their teams and the surgical ops teams. Really FIVE STAR performances. Excellent work! Thank you!

I'm on Medicare. My first year I was on a Kaiser Advantage plan. Costs was pretty good but my experience with GP's and PT's wasn't very good. I decided to change to a different Advantage plan. Unfortunately, they don't accept any other insurance plan, including Medicare, so I lost access to my Kaiser doctor, surgeon, pharmacy and current referrals. Kaiser is a closed system only for those on Medicare that will pay for Kaiser and only Kaiser Adavantage.

The worst. Received a bill in error and despite calling, emailing and chatting with customer service it's still hanging around. Dealing with these people is less fun than banging my head against the wall. If you have any other options with regard to health care I highly recommend you explore them before you sign up with this "organization."

Kaiser has gone from good to almost unusable, the waiting time for a appointment with your Primary Care Doctor one month plus, it used to be next day. I have cancer and my doctors refuse to do the surgery which be best on the ground of wanting to do no more harm then good and instead suggested " active surveillance". I can not recommend them anymore. It appears they are piling in new member and do not have the personnel and facilities service them properly. Stay away..

THESE IDIOTS CANT READ THEIR OWN DOCTORS NOTES!

Called me to give me the results of my 10 year old daughter's skin test! TAKE A LOOK AT THE STUPID MESSAGE!

SHUT DOWN THIS HELL CALLED MEDICAL FACILITY!

I purchased Kaiser because It was the only option that my employer offered to me. Before that i had Blue cross Blue shied and it was great and apple health that was fair. I can say that Kaiser is the worse insurance that i have had. Limited locations. There is no clinic in my city and i have to go to another locations to see my family doctor. Limited Doctors and It is very difficult to make an appointment. Crowded urgent care and emergency rooms. They usually have not available room! In the emergency room, a doctor mistakenly visited my daughter while she was not a pediatrician at all! Do NOT BUY!

My husband fall down and make 5 surgeries. He can not move all his left side. He can not walk. Then the hospital send him to the rehabilitation centre. Then has had blood clot in this rehabilitation. But after few days, and although the Doctor in Denver Health says he can not walk or use his leg unit 2 months. Kaiser discharge him from the rehabilitation.( They do not evaluate our home.And the bathroom and shower are upstairs. They are 14 stairs and the social worker of kaiser do not show up although we calling him many time). They told they will sent the nurse and therapist to our home because he has high blood sugar and he can not move.
Now 5 days and nobody's come. We call them many time and ask where the nurse come. They tell that they do not know when. Yesterday he has very hard headaches I call kaiser many time to speak the doctor. The doctor don not answer. Kaiser is very bad. Be imagining that the rehabilitation centre told if you have Medicate is more better than kaiser. Do not choose kaiser if you are sick. It is very
Bad. Their doctors And all staff are careless.

Do you like to choose the medications Generic or Brand that you know are best for you without paying a small fortune? Well then forget Kaiser. I met my deductible with a $200 medication purchase of a 20mg medication. 3 months later i changed to 30mg of the same medication and they RESTARTED my deductible. Every time i change med dosages they restart!

When trying to get help online you can forget it. The standard answer is "call this number". So you cal the number and they say we will fix it and call you back in 24 hours. Yeah Right! Still haven't received a call from an issue days ago. I emailed the "pharmacy help" online email and they said that only the call pharmacy service line could help... wtf. Its like they have an answering service online so you can feel like you reached someone even though they cant or wont help you.

Anyway my total pharmacy bills will reach between $2500 and $3000 yearly for 2 medications. Man, this Obamacare is working great. I pay more, get worse customer service and get treated like trash at the same time. They beat you into submission until you are "happy" with what they offer.

Unbelievably inadequate, substandard care. Why do they get away with it? Because you can't sue. But, report to CMS, JAHCO and board of medicine. The first two will trigger a investigation, the third will show up on the physician's record.

94 year old Pt discharged after hypotension episodes. No physical therapy ordered. Patient fell down when trying to get in his home. Suffered a compound fracture of elbow with bone sticking out. Got antibiotics by mouth and 3 STAPLES in his elbow. Standard of care is a physical therapy evaluation prior to discharge (1st admission) and IV antibiotics for a compound fracture.

Substandard care. Pompous and arrogant emergency room physician in Walnut Creek, CA who chose staples over sutures for a 94 year old man.

I have had Kaiser since I was a child 1980's. It was really good back then. However, it has become a Monopoly and an inner city clinic. The quality of care has really gone downhill. It's a shame that Kaiser is the only HMO out there that is a all in one. That's what is desirable for a lot of older folks because they don't have to go all over to get bloodwork, x-rays etc. for what I pay in premiums-I should be able to go to a better facility with better qualified doctors and nurses. It's almost like I'm in A bad socialism healthcare system that I already pay for. So basically I'm paying for crap healthcare. Wish that Kaiser had other competitors that was in all in one facility.