Kaiser Permanente

If you want to live, stay away from Kaiser. Autopsy that Kaiser told me not to get when my husband, Ron, died unexpectedly/suddenly proves, as coroner said body doesn't lie, Kaiser caused his death. Get copies of all phone conversations. Get copies of all medical records; you may be surprised to read how Kaiser wrote your records to their benefit, should an issue arise, as I have. Believe that Kaiser does not have your interest first, but theirs. This fact is documented, per Dr. Chuang, who told Ron and me that he, Dr, Chuang, put himself before his patients. Stay away from Dr. Barbara Yap (San Mateo, CA), Ron's primary who ignored all symptoms Ron and I voiced to her that she chose to ignore, causing Ron's death. Feel free to contact me for proof of what I am saying; everything I am stating here is documented. Everything I am stating here is the truth, based on all being documented, without question.

My surgery for a non-cancerous brain tumor was cancelled 4 days before the surgery date. I had family flying from out of town and they reserved hotel rooms that were very costly due to the fact that it was about 3 hours from my home. They only do these surgeries on Wednesdays and I was told that they had a life or death emergency. If this truely is the case, then I understand. But what I don't get is how can it be a life or death if the person has to wait 4 days for the surgery? Also, why was I bumped for the next available date? That date is a month away. I am confused and anxious that Kaiser is going to do this again. It is not easy mentally preparing for a brain surgery only to be told that I have to wait for another month. I have had Kaiser on and off (depending on work benefits) for 38 years. They use to be great. I have had some good and mostly poor experiences with Kaiser. Needless to say, I have no trust in them at all.

I recently had a procedure and I was originally so afraid. The nurses held my hand and assured me that everything would be fine. Before i knew it, it was over. So much after care support. I am very happy at Kaiser

I was recently seen by Dr Victor Fernsndez and it was one the best experiences I have had at Kaiser. He is just amazing! He knew my history. He Identified tests that needed to be done. He cared for me as a patient. I felt my medical situation was taken care of with the right concern, friendliness and care and professionalism. He is the best doctor I have seen so far!

IVE BEEN GOING TO KAISER FOR SEVERAL YEARS ABD CAN HONESYLY SAY THAT I HAVE NEVER EVER HAD A PROBLEM. MY PRIMARY IS ABSOLUTELY AWESOME AND TREATS ME LIKE FAMILY. HER SO MUCH
( DR. KHANYA CUALOPING)
AND TODAY I SAW JODIE DUNCAN NURSE PRACTIONER WHO WAS FREAKING AMAZING! IVE NEVER HAD A PROBLEM WITH KAISER. I WILL NEVER GO ANYWHERE ELSE! THEY GET 5 STARS ACROSS THE BOARD! THANKS KP FOR ALWAYS BEING THERE FOR MY HEALTH NEEDS AND BEING FRIENDLY AND AMAZING!

Got the run around to x rays, to a specialist who refused to even touch my finger.
Went home a squeezed out the splinter myself.
You will only get help if you go to the ER and pay the high co pay.
Doctors are useless. No clinic to go to, to actually get any kind of treatment.
Just take your premiums and co pays every time you see a "Dr."?
80% Indian Doctors who got their licenses in India. ( need I say more)

Kaiser is a terrible company. Purchasing insurance through Kaiser exposes patients to massive risk that they won't be able to receive any care. Despite being a paying customer and paying all my bills on time, Kaiser forces customers to wait on hold for hours to speak to someone. This is despite the fact that they could easily create a call back mechanism or cut their executive's seven figure salaries to hire more customer service reps. Obviously, this is a mechanism to defraud patients from access to care and does not serve the public good, but still Kaiser does not have to pay taxes. I have had an extremely difficult time getting access to the care I am paying for with Kaiser. I would strongly recommend buying different insurance because you will certainly regret purchasing Kaiser.

The hospital is not clean the staff is rude especially in emerging. Do not have your medication mail from this hospital it takes three weeks to receive your medication. If you`re in any kind of pain forget it they will give you nothing. I asked them for a walking cane because my leg has swollen the reply i got was I won't give you anything! This was in the emergency room

Kaiser allows one to change doctors for any reason if they are not satisfied. I found one who is very good and I feel fortunate to have him He listens.He is friendly He makes referrals when necessary. Delta Dental insurance saved me thousands of dollars

I've had Kaiser for 20 years. Each year it gets worse to the point I now consider it sub-par insurance. You'll be lucky to make an appointment with your Primary Care provider. Specialty appointments like dermatology are months out. Worst of all they have lost lab samples of mine on several occasions. Once, I even ended up in the hospital with sepsis because of their negligence. It's fine if you just need to go to urgent care once a year...albeit, it will be a long wait. Luckily, I will be changing insurance. It's unfortunate how bad it's gotten.

Ever since the new CEO, Kaiser has gone down hill. The company (and all departments) act as if all they care about is money, rather than helping the patents. I'm especially upset with the mental health department. I've had therapy through Kaiser for roughly six and a half years. I haven't had good service from Kaiser in the mental health department since I first started. The workers need to be trained better, it seems like some of them don't entirely know what they're doing. It's sad and disappointing. I just want professional help, and Kaiser is failing to do so. Also here's some info on their past issues with mental health.

Lawsuit accuses Kaiser Permanente of overstating number of mental health providers available to patients. National Union of Healthcare Workers. (n. D.). Retrieved September 20,2022, from https://nuhw.org/lawsuit-accuses-kaiser-permanente-overstating-number-mental-health-providers-available-to-patients/

Was a patient when they were Group Health (humorously referred to as "Group Death"). I stopped going because what should have been a very simple, laparoscopy procedure resulted in not one, but two infections. Fast forward 30 years, and nothing has changed except that it's called Kaiser. The doctors are all fresh out of residency, inexperienced and must abide by a lot of bureaucratic rules and red tape. It takes forever to get seen. And once you do get seen, you are shuttled in and out like a sheep. Unless you happen to have a textbook issue to treat, good luck. I also suspect that they retain their best providers for those who can afford their Cadillac plans, although I have no way to prove it. For those who opt for one of their more affordable Medicare Advantage plans, good luck. My advice: if you're close to Medicare age and like your current provider, stay with that provider into Medicare. It will be well worth your while.

3 years I've been a Medicare Advantage member of Kaiser Washington. My complaints are two.
First, I cannot get timely access to the care I need - now taking November appointments for chronic pain that I've been seen for three years. Second, the doctors I see are not helping me. I am worse off today than I was before joining Kaiser 3 years ago. Kaiser is concerned with managing costs to the exclusion of offering greater coverage and access to providers. Senior management has been asleep at the wheel and I don't see anything positive on the horizon for this organization, so I will be shopping around during the upcoming open enrollment period. Too bad they cannot get their operation up to speed - it's a great idea.
Regards.

I've been covered by Kaiser since I was born. There are some things I'd like to change about my plan but in general, I've been very pleased with Kaiser itself.
When the website came out, I signed up right away. It really is so helpful. You can set some appointments in certain departments which is really handy, but at the same time the only reason I gave this site 4 stars and not 5 is because of the lack of departments they offer for online appointment bookings.

The site offers a plethora of options. They have self-help sections, tips, past appointment information, and so many other things. Great site and it continues to add different things to improve the sites reputation and helpfulness.

I am only in the second week of January and this is already my worst healthcare ever. I'm a registered nurse & I've lived in 6 US states & 3 different countries. That includes the United Kingdom which provides the dreaded "Socialized Medicine". (Get over it America - it's better than anything you'll ever experience.) Nothing - but nothing - beats the sheer indifference & incompetence of Kaiser.

I have never experienced such terrible healthcare with Kaiser. They are so invested in their "process", they completely lose sight of the individual. I have to fight tooth and nail every time I have a concern and would like to see a doctor. They do not return calls, never have any available appointments and most every representative I have talked to could care less about my concerns. The entire process is so convoluted you might as well "google" your own medical treatment because if it's an issue you will be lucky to see any one within a month. I will gladly pay much more to get out of this healthcare system that treats everyone like a number and not a human being. Do yourself a favor and save the headache of dealing with Kaiser.

I was about 13 weeks pregnant at the time and was finally being seen for my first prenatal appointment after scheduling it a month in advanced. I received my first ultrasound and was told I must be mistaken about being pregnant because my doctor saw my uterus was empty. She went on a rant about how common miscarriages are and how that's most likely what's happened blah blah blah. She sent me to radiology to do an official scan and within seconds the technician could see a baby with great heart beat and fetal movement measuring exactly 13 weeks and 5 days. After collecting myself after what felt like an emotional rollercoaster I left and immediately felt like I should change where I receive my healthcare! Why in the world would you confirm a miscarriage or insinuate your patient is delusional about being pregnant with zero proof?! I am still very upset about this!

Kaiser has gone from good to almost unusable, the waiting time for a appointment with your Primary Care Doctor one month plus, it used to be next day. I have cancer and my doctors refuse to do the surgery which be best on the ground of wanting to do no more harm then good and instead suggested " active surveillance". I can not recommend them anymore. It appears they are piling in new member and do not have the personnel and facilities service them properly. Stay away..

I find it hard to believe that these reviewers are talking about the same Kaiser Permanente I have been using for over 25 years. Could it be different care at different Kaiser facilities? At any rate, over the years I've been hospitalized at Kaiser, had surgery, preventative care, the whole nine yards... and all of it excellent with doctors I liked who would respond to my emails within hours, even on weekends or late at night at a great price with zero ins claim paperwork! What more could you ask for?

Kaiser has worst customer service in terms of appointment and follow up. The average wait time is around 2-3 months to get the appointment with specialists. If you don't need to see any specialists then it might be a good choice for you.

As another reviewer noted "Are we talking about the same Kaiser?"
Simply, living in Northern California, I've been with Kaiser for decades.
And, as I've gotten older, their attention to the 'normal' maladies that effect us as we all age has been outstanding.
Granted, and fortunately, I'm a healthy 60ish with no major health issues (knock on wood).
They've even performed preventative screenings because of my age.
I've nothing but praise and support for the professionals that I've met over the years.
Best wishes...

I recently joined Kaiser Permanente, so my reviews may change as time goes on, but I have to say I had a wonderful experience with the phone line. While trying to register my computer crashed and I got essentially locked out of my account because I didn't make a password. The website was really bad about managing this, and after not being successful with any website password resets, I finally called. An employee named Eric Tavares was so helpful and understanding of my situation. He quickly turned a stressful situation into a positive one. Thank you so much!

I have been a Kaiser Permanente member since 1970. Early on, I found it necessary to be my own advocate. When I did that I received the care I required and it was provided very professionally and timely. My son was born at a Kaiser hospital in Fontana CA in 1971. There was a rude and inappropriate nurse who handled my son in a manner I did not like and I reported her. Since that time I have been seen in the LA and Baldwin Park facilities. I did once have to request a change in primary care physicians, it was quickly done, and I am very happy with my current primary care physician and with all of the ancillary service providers at the Pasadena Clinic. Kaiser is proactive in addressing our family's health issues and the staff we encounter along the way are responsive and caring. Kaiser has developed into a very good provider. We jointly decide on how our health issues will be addressed, and they are competently addressed. I am a happy patient.