KarmaLoop

UK Customers DO NOT use this website
Paid for a item that wasn't shipped until 10days after, its been nearly 3 weeks since it was shipped to the Germany Hub and still haven't received my item. Also because they don't have tracking for when it comes to europe i have no whereabouts of item. On top of that after emailing Karmalopp 3 times they still fail to respond to any of my emails.

This site is great! It has a lot of designer items for a lot less then other places. Shipping is fast and you can track your package every step of the way.

TERRIBLE BUSINESS THEY WILL TAKE YOUR MONEY AND NOT SEND YOU YOUR ITEMS. WHEN YOU EMAIL CUSTOMER SERVICE THEY DO NOT RESPOND BACK! THEY USED TO BE REPUTABLE, NOW THEY ARE A SCAMMING COMPANY! ONCE AGAIN SAVE YOUR MONEY FOR ELSEWHERE, DO NO TRUST THESE THIEVES! READ THIS ARTICLE FOR INSIGHT "THE RISE AND FALL OF KARMALOOP" https://www.complex.com/style/the-rise-and-fall-of-karmaloop

I was "happy" when I found out about the 30% off but when but I bought my 3 pairs of Dr. Martens it went downhill! I live in Canada, when i picked up my package i paid $101.00 more! Its like the 30% off that I saved from the website! It was such a SCAM! I wonder how can i report this kinda modus! Plus when I received the 3 pairs the other 2 doesn't fit because it was a FEMALE size 8 of Dr Martens! It don't show if their DM's are female or Men size! I couldn't send them back because of the shipping fee that I have to pay! Im thinking that i just sell them! I HATE that i have to go through this! I usually buy online but this! I WILL NEVER BUY THINGS from KARMALOOPS again! :(

Seriously!? How can KarmaLoop get such bad reviews? I KNOW they're a legitimate biz. My husband used to buy crap their all the time. The ONLY thing I hate about KarmaLoop is that they're so expensive... and I'm selfish so the less my husband spends on himself the more I get to spend on me... so yea KarmaLoop doesn't see me very often.
But their brands are legit, they've always gotten our stuff to us in less than three weeks, and everything looks exactly the way it did in the picture.
To be honest, I didn't read any of your reviews, I just don't mind this site and am really confused about the low review.
The point of reviews is to declare a businesses trustworthiness, NOT how badly you suck at online shopping. Remember that the next time you throw a fit. If there's a chance you might have to go through a return process with something you're buying online, then DON'T buy it. Returns are a hassle if for no other reason than the fact that stuffing the crap back in the bag, resealing it, labeling it for shipping, and then scheduling a pick up or dropping it off sounds like WAY too much work. Go to the store or get out the tape measure.
And if you hate their prices, go somewhere else. Nobody is making you pay $80 for a sweatshirt.

TO ALL CANADIAN CUSTOMERS, DO NOT SHOP WITH KARMALOOP! The duties and custom fees equate between 45-60% of your overall purchase price!

If you make and exchange on an item, dutie and customs will be reapplied to that item. Was not impressed with paying COD twice on the same item.

Ordered 9 pairs of shoes a month ago for my upcoming wedding. Paid with PAYPAL and two weeks ago got an email saying payment had been returned. Contacted Karmaloop asking what had happened and they asked for the order number. They had never sent one but I sent them the invoice number from PAYPAL. After 6 emails over the last two weeks I have not received a reply. Payment has not been sent back to my account what I can see. Have tried calling their international service and was on hold for over 20mins, hung up as it cost a fortune to call from Australia. The customer service at this place has been absolutely awful. Seems to me (from reading complaints below) this company does not care about you if you get something on sale or for cheeper than it usually is. I had got a great deal and was very excited that I would save money for my big day but it has turned out a nightmare. I now have no Shoes for my groomsman and it is two weeks till my wedding. If you cant provide for the prices you are advertising don't have sales. Have always heard great things about this site but cant believe they have treated this situation with no care. Very disappointed!

DO NOT ORDER IF YOU'RE INTERNATIONAL BUYER!

I ordered a Gold Medusa CZ Medallion Style Ring in 16/12/2013 and now is 15/01/2014 but nothing yet, not package. I emailed them 2 times but no reply? I read all the review about this site and I was thinking dis I lost my money? This is the last time I order from this site. Next time, I'm going to order from River Island or some site like that.

Btw, I'm from Viet Nam!

Placed an order on Mar. 6, never got my package,
I've been tracking the package with the tracking number they provided.
And the status of my package never shows En-route, but Electronic Notification only.
I asked them few times about my package, they just said it's on the way to me.
Then guess what, today i got a email from Karmaloop, says that my order has been cancelled, becuz it was un-deliverable, how the hell it was un-deliverable?! Don't they need to contact me first if they can't deliver by the time? But i didn't see any missed phone calls.

And i actually have sent a email to DHL Globe, which is Karmaloop's shipping carrier,
I asked them about the package with the tracking number Karmaloop has provided to me,
And DHL said, they didn't receive the package at all!

So i don't know what the hell they were doing with my order, i shopped from them many times, and always something's up,

3 times faulty item, 1 time wrong size, and now is stupid un-deliverable thing which shouldn't ever happen and never happened before.

And their customer service is way worse than before.
Sucks!

Ordered from Miss KL, a sister site of KarmaLoop. I'm posting this message as a warning to others, and in protest to the way I've been treated by Miss KL's customer service. A few months back I ordered a pair of shoes. The box arrived quickly, but due to an unfortunate mistake they had packed the wrong order. Something supposed to go to a male customer with a size 12 instead of my size 7.
This is were all the trouble started. I tried to make contact about this, but I received no response. Not untill I opened a dispute through paypal about three weeks later. Then all of a sudden they contacted me. Since the contact was then established and going well, we agreed I would send back the wrong package and would get a full refund. I did so, sent the package back and sent them a confirmation with tracking. A few days later the dispute through Paypal automatically closed, and despite my unwavering attempts I have still heard nothing since. I have been stolen from by MissKL. This is absolute horrendous customer service, even more than that, this is criminal. I paid for a product, customs taxes and return shipping costs, all for a product I never received! Think carefully before ordering from Miss KL, don't trust them like I did and throw your money away.

I order a hate a month ago to be deliver to NJ still no hate. They don't respond to email or phone calls just take your money and that's it. They don't even deserve a star at all

As others have mentioned, if you ship to Canada prepare for COD charges- not the same as duty. When my package was delivered I was expected to pay an additional $15, on my $52 order. Even the delivery man clarified that it was NOT duty, but indeed a COD charge that was placed on the item from KARMALOOP. This was even reflective when I followed my "tracking" -- it said my package was a COD, even when it was still in transition in the states.

Don't order from karmaloop unless you're prepared for a COD charge. The "deals" aren't really worth it.

I can write a review, or just let you read my convo with their support staff:

Wesley has joined the room
Wesley
Hello, how can I help you today?
Me
Order Question
Wesley
What is your question?
Me
Hi there. 2 of the 3 items from my recent order were out of stock, so I'd like to cancel the last single item
Me
Invoice #*******
Wesley
Thanks
Wesley
Last item has been shipped
Me
Ok well id like to send it back and get a refund shipping refund because the flat rate shipping for one item is not worth the purchase. Is there anything i need to include with my return?
Wesley
You will not get refunded for shipping
Me
Why does your webpage allow customers to purchase items that are out of stock?
Wesley
We have issued you a refund for $32.93, which will take between 2-7 business days to be fully processed. Depending on your bank, it can take up to 30 days for the refund to appear on your bank statement.
Me
I appreciate that, but when you have flat rate shipping - most customers don't want to pay 9$ shipping for 15$ shirt. It would make more sense to check with the customer than to cancel 2/3 of the order the same time you ship the single item. I just received the out of stock/cancellation notice no more than an hour ago
Wesley has left the room

Last straw.
Last Tuesday I ordered a jacket from them, Thursday I got an email saying it was shipped. It hasnt been shipped. Every time I check the tracking order, UPS tells me that it hasnt even gotten my package at ANY of their facilities. Only the shipping label has been printed. Now. I have ordered from Karmaloop three times before without any problems, so I figured I would give the tracking number a few days to update. Well. Nothing has updated, when I called UPS to see if there was a glitch in their system, they informed me that they have no record of my package anywhere in their system. Super. So I contacted the karmaloop questions email, the karmaloop shipping questions email, called customer service, even reached out to their instagram page, emailed the person THEIR instagram told me to email, and then emailed AND called the CEO Greg. I'm doing the most to contact someone and get some information on my order. But sadly NO ONE is helping me. If I get one more "Hey Jocelyn, contact me at [some email i wont actually *******@karmaloop.com] and I'll see whats up with your order" I will scream. The girl I talked to on their customer service line actually laughed at me. I am beyond disgusted with Karmaloop and their customer service line. All I want is what I ordered or a refund, and sadly it looks like I wont be getting either. Thanks a bunches Karmaloop. You've definitely made me want to warn everyone about your sketchy website.

YOU WILL NEVER GET YOUR MONEY BACK UNLESS YOU GO TO YOUR BANK AND SUBMIT A CLAIM... IF THEY HAVE A CERTAIN NUMBER OF CLAIMS THEY CAN GET THIS COMPANY TO BE A FLAG... THEN WHEN ANYONE ORDERS FROM THEM THEY CAN FLAG IT AND LET YOU KNOW THAT THIS COMPANY IS A SCAM. PLEASE EVERYONE LETS STICK TOGETHER AND STOP THIS COMAPNY

Used to like this site, but the sizing is trash. I'm usually a 32-34 around the waist, i ordered one large woven pair of black jeans, and a 36 Waist Lrg core pair, none of them fit, super slender like they were for children, probably 30 inches at the waist.

Customer support wasn't supportive much, and just straight up told me that "we can't tell you, what will and won't fit".

I spent 100's of dollars on this site, and planned to spend much more, but the sizing, policies, and overall service is bad. Return shipping at most is 50% off and no guarantee that the replacement will fit, so i decided to return it, lost quite a bit of money, and i have no plan on ordering every again. You'll never find an accurate size for clothes, and many times you will end up getting small or large clothes that aren't in the standard measuring sizes. A large may be a small. It's not their fault, but i'd expect some kind of warning or a way too find an accurate size. Even "Size Me Up" didn't really help.

Sorry but after spending a lot of money on holidays for these products, i've given up, the least i could've got back was the shipping cost for being a loyal customer. Done with Karmaloop officially.

HORRIBLE! WORST CUSTOMER SERVICE EXPERIENCE EVER!

I bought a bunch of stuff for their holiday sale and when it finally arrived half the stuff was so cheap and crappy I tried to return it. One agent told me I was getting a refund and then they sent store credit instead. Kept complaining, kept getting shuffled around between agents who conveniently wouldn't acknowledge the refund I was promised.

On top of that YOU have to provide shipping for your refunds and there's a ridiculous amount of red tape to get the proper labels and the returns processed.

I been dooped by this $#*!show of a company. And I'm warning you. They are a bunch of slimy scammers peddling cheap $#*!.

If your a Canadian or any International buy, Don't buy from Karmaloop. They charge you for COD. I bought something for $40 and was charged $22 on duties + COD charge. Thats over 50%. When I saw the pick up slip, I immediately called Karmaloop and asked what was this about. The REP told me to go and pick up the item from the post office and would reimburse me $10. I went to pick up the package and paid the $22. I emailed her back providing her all the receipts and I get a email reply saying the following:

"Thanks for checking in! Customs/duties fees are applied to all international orders. Unfortunately, we are not responsible for these charges. These charges are determined by your local customs office. I look forward to your reply. Thanks!"

I called them the 2nd time very upset demanding why the REP had promised something on the phone but in the end was a lie. If she had told me that in the beginning, I would not have gone to the post office to paid for it. Let them send it back to Karmaloop. I would have had my own choice to decide to accept the full $22 fee or not. I was clearly mislead and had *trusted* this REP on the phone. The 2nd time I called back, they said the REP had never mentioned reimbursing me for anything. Trust me, you don't want to buy from people who you can't trust. Save your money and go buy somewhere else.

PS: Later they sent me a funny survey email asking me to fill it out and would give me a $5 coupon code the next time I shop at Karmaloop.

My response: No thanks. No wonder your company is called "Karma". I hope it "loops" back at you.

Ok so my son really wanted a shirt and bracelet from Karmaloop so I went online and placed an order after hearing that all of his friends were also ordering from Karmaloop. A few days later I receive an email stating that the order had shipped. We where both happy and excited to receive it. When it finally arrived, it was only the bracelet and no shirt. So I called and tried to chat with their CS but no luck. Finally about 1 week later I got a response from their CS stating that due to computer issues, the wearhouse was having shipping emails. I also received what looked like a cookie cutter email allegedly from the owner of Karmaloop stating that they had been having shipping issues and asking that we please be patient. So now another week has gone by and I get another message in response to more messages to them. Now they say that due to the winter storm on the east coast, they are still having issues. Still I get no estimate on when they will ship. I ended up opening a claim with Paypal but Karmaloop has taking their dang time responding. I ended up giving up and filing a claim with my bank in order to get my money back. Lesson learned, NEVER AGAIN WILL I ORDER FROM KARMALOOP! Sorry for yelling ;)

NEVER BUY FROM KARMALOOP. I cannot stress this enough! I know I won't ever buy from this website again (I wish I would've known). They are scammers who do not give a damn about product quality or how the customer receives their package. They just want your money!

I bought a few T-shirts of the brand Orrisue. Turns out the brand doesn't exist anymore since 2013, but they still sell it of course. I got the package but they were low-quality, home-printed fake T-shirts. To top it off they smelled sour, like vinegar. You could smell them from afar.

I felt violated, after a few days of mailing through Paypal and waiting they offered me to send it back in return for my money. The shipping costs and taxes were for my account $45,00 and I had no proof they would ever give me my money back. I would have accepted if they were trustworthy like back in the day. But after a package like that, all my trust was gone. Plus there are lots of horror stories further down. NEVER BUY FROM THIS WEBSITE!
(I took my losses I hope you won't have to.)
(Customer service was quick with reacting and appeared helpfull so thats why 2 stars for service.)

Okay so I ordered one expensive sweater for here because I decided to treat myself. After bragging to my friends, they were quick to tell me they have heard many horror stories about Karmaloop so I logged online to read reviews like you are doing this now. To my shock, I read reply after reply of terrible stories of how people were more or less scammed and didn't get their product. Suddenly, my stomach got sick and I thought that I threw my money in the drain but i remained hopeful.
After 5 days (i got normal 4-7 day shipping), my sweater was delivered. For starters, I dorm at Cal Poly Pomona in the LA area of California, so my address is pretty weird already. The sweater got here in good condition, right size and everything and I am so happy with it.
However, i am not sure if they sent it or an Undftd retailer sent it because for some brands they do send from the retailer, and the return policy for my sweater says specifically to send it to Undftd and not them, so maybe I just lucked out.
Anyway, I just wanted to share since people make it seem like its the worse site in the world.
Check the date I posted too, its one of the most recent ones.

I placed an order for Emerica shoes on February 3rd. Two weeks after waiting for some sort of shipment confirmation I emailed the company and was told that it would ship within the week. At the end of the third week of waiting, I get an email from 'karmaloop' customer service stating that my order was cancelled because they would not be receiving the product from the company. I was then given the option to choose a refund or a store credit. Of course I wanted my money back so I chose the refund and was told it would take up to 48 hours to process. It has now been 10 days since and I still have not gotten my refund. Tried emailing them too but to no avail. So in total about a month of bull $#*!. I'll most likely have to take the case to the bank at this point since it doesn't seem like the want to refund my money.

In any case I would suggest staying away from this site. The chances of you not getting your product is very high. And the chances of you being robbed of your money is also very high.

It was supposed to be a Christmas present. I have ordered 32 days ago and Christmas is only 6 days away.
Don't use them. Worst sellers ever.