Kayak

Since Kayak offers discounts from other websites, I appreciate it. The fact that they don't provide discounts for Southwest Airlines—which often have cheaper prices if you don't mind delayed flights—is noteworthy. When comparing prices on several booking websites, such Expedia and Priceline, I usually use Kayak.

Kayak used to be a trustworthy site but not anymore! They send customers to unscrupulous partners, like Travelgenio, who take your money, give poor customer service (no way to reach them, they ignore your emails, etc.) and don't give people refunds or vouchers they are eligible for (among many other complaints many people have). Kayak sends unsuspecting customers to these shady sites and then walks away with commission. Use the airlines directly, not these unnecessary middlemen.

The encounter was fantastic! Daniel helped me more than I could have imagined. Despite my non-flexible dates. I was too poor to fly business, so I kept nagging him for discounts. We eventually discovered a fantastic deal on Airfrance for just over 2200. DANIEL, THANK YOU SO MUCH!

I have been trying to book a flight. Kayak shows what looks like a good price. I click on the button and suddenly the price changes, and definitely not in my favor! I try the other link that shows the same price, same thing! Kayak does NOT offer cheap flights, they offer you cheap LIES, and then they to bait and switch you into the actually much more expensive flights. I left the times on the photos so you can see these screen shots were within seconds of each other. And I could take the same pictures 8 hours ago so no, the prices didn't "just" change and the system hasn't caught up, they are like this as a standard matter of policy.

Perfect place to compare flights, hotels, or cars.

Truly a one stop shop. I'm so sick of popup and other ambiguous travel sites. Kayak's price predictor is top notch and the interface is bold but simple.

I like that you can set up alerts for price points

I literally end up booking all my flight via Kayak. I've tried many: expedia, skyscanner, opodo, last minute and etc - but every time prices on Kayak are better and they have some great search options, allowing you to quickly compare and book your flight. Highly recommend it.

If you want to find best price for your trip, avoid kayak. Low cost airlines like Thai Smile have their own online booking which is much cheaper but not included in kayak search. Kayak suggested to book same flight via kiwi.com 50% more expensive. Never again

Booked a car through kayak with enterprise. Went to pick car up in Stuttgart to find though quoted €230. We had not got any insurance even though I was sure I had added this and and also would have to pay €6 a day if we took the car out of Germany! We ended our holiday paying €437! When could eventually contact kayak they said it was all in the small print. My advice is check that your insurance is included and about the border money before you go as this put quite a damper on our holiday. Don't think I'd use kayak again.

My Ethiopian flight was cancelled without Kayak informing me. I found out through my sister who picked the same flight via Expedia. When i informed Kayak, they failed to put me on another flight…stating they are waiting to hear back from Ethiopia airlines. After receiving no response for 2 weeks, I asked Kayak for a refund. And again, no response. Thus, I had to call my credit card company to dispute the transaction. Thank you chase for being understanding. However, I DO NOT recommend flying with Ethiopian airlines or booking through Kayak. Terrible customer service especially when it entails refunding people their money.

Kayak.com sucks when it comes to doing their job. Do not book a car with them or with Dollar/Thrifty. I wish i could give a zero and not a 1 for ratings. Poor customer service on both ends. Gave me this around Kayak that Dollar owed me the refund then Dollar same thing on no Kayak owe you the refund. I would suggest dealing with the actual car rental company like Enterprise etc but don't book with a third party. From personal experiences. Second time trying Dollar car rental. Never again... You have been warned..

Kayak.com essentially is a deceptive advertising platform for shady booking companies to blend in with legit airlines to fleece unsuspected travelers with 'cheap fares' schemes. Booking companies like Vayama and kiwi.com can become a thorn in your travel experience. They "partnered" with Kayak.com to get customers but they provide no real customer service. These booking companies have hidden fees that make it very unwise to use them. And Kayak.com facilitates all this. Just stay away from Kayak.com to save yourself money, headache, and suffering.

Found a hotel on Kayak and entered all the info to complete the booking. The last page showed the terms which were never get a refund for any part of the booking if you cancel. I never check the box to accept those terms and they processed it anyway. I immediately called explained the situation, ask for supervisor in total spoke with three people got transferred etc. In the end they would do nothing except take the money. There whole booking system is set up to cheat you. There is no reason to ever make a reservation through Kayak. There bordering on crooked.

Kayak has become the on-line trip planner for every vacation and business trips of mine. Whether going alone or with my family, the first thing I would normally do is to hit on Kayak.com to browse through all options for my trip. Narrow down all the possibilities and finally reserve stuff.
The only downside is sometimes the deal does not exist and it gets cancelled at times.

On many a trip in past years, I used Kayak.com and got some pretty good deals. Then all of a sudden the ad's on tv stopped for Kayak and then it was Trivago.com, well... they all either have the exact same software or something else is up. I'm not sophisticated enough to figure it out, but the good deals are far and between now on Kayak, and yet I can get some good deals, albeit occasionally on sites LIKE Trivago. Considering I am extremely cheap when I travel and the fact that I like to stay in nice hotels (I know...), I am searching multiple sites from the ones mentioned to hotwire.com to the actual Marriott or Hyatt ($#*! Hilton) sites trying to find a deal that makes sense with price, promotions, points, etc.) It really gets down to where you're going. Deals are out there you just need to shop multiple avenues to get the best deal, never just check one site like Kayak or any other.

This site worked ok for the first few times - then we hit one of their listed websites and received nothing but a rubbish run around - no confirmation of flight and no reply... lucky we could cancel one of our credit cards... then we got a call!. Stay away from this site... with any of these sites remember to check for budget lines like ryanair that dont take part...

This has been the worst experience I have ever had in booking a flight in 20 years of using the Internet. My flight has changed at least 10 times since I booked the flight in November for a June trip. Everytime the flight changes I have to call their so call customer services. It usually two to three calls of 30 minute hold time before I reach a person who doesn't understand English and then I'm on the phone for another 30 minutes before they can re-ticket my flight. Sheer incompetence. If I could give them zero or negative stars I would.

If you need to change or cancel your ticket through Kayak you will have hard time and lose money in any way. They keep saying " it's the policy sir" for everything they charge. When trying to cancel the ticket your ticket exchange charges are not included. Not a good experience at all. I don't recommend this website at all!

Received a confirmation of cancellation, but was still charged for the reservation. Called and was given a run-a-round. Checked history on their site and no history concerning this even was posted. I noticed that it was far less aggravating getting reservations directly from hotels.

Absolutely awful customer service! They use third party booking service so you never know who to complain and all they do is point fingers at one another. They change your flights, has happened to me twice already. I booked my flights on a set date and once I receive the confirmation email the date is different and there is no way around it because they have a no refund policy. Also I booked a non smoking hotel room through them once and they never passed on the message of smoke free room on to the hotel staff. Terrible, kayak is full of scams! A bunch a thieves and they must be stopped. Stay away!

Miles Motel in Mesa Az, at 5911 E. MAIN ST. Husband and I arrived into Mesa tired from our drive and spotted the miles which looked nice at first glance. We gave the manager $100 and filled out the usual paperwork. The lady hands us a key, then drew us a map to some dumpy apartment complex 2 miles away from room, apartment was a dump with a filthy stained matress. We went back to ask for our money she refused and said no refunds, set us up in a room there and worse than the first, nothing but filth. She still refused a refund gave us a 10 dollar key refund and pocketed the rest. She was rude and used stabbing words.

I visited the site about four times last week looking for great hotel deals. Unfortunately, the site would just freeze on me every single time.:(
Since reading some of the positive reviews, I may just have to give it another try. But after reading the negative reviews, I just don't know anymore.
Unsure potential customer. :/

I used Kayak to help find my spring vacation. At first, the amount of pop up windows frustrated me, and I was not convinced I had been given a good deal. However, I spent an hour or so looking online on my own and the best deal I found was through Kayak originally. Definitely worth using.

One issue I have encountered is that the page can be slow to load, especially when searching for flights with multiple layovers or destinations. This can make the process frustrating and time-consuming.