Kayak

If I could give zero stars I would. Kayak is the worst customer service I have dealt with! We were not informed that our flights were canceled across the world and now they are unable to help us rebook our flights back to America together! KAYAK BELONGS IN THE TRASH CAN DO NOT BOOK WITH THEM.

I was NEVER notified of travel date changes. I made this discovery by chance because I happened to call the airline. SAS Airlines could not help me because KAYAK booked the travel. They further informed me it was KAYAK's responsibility to notify me of changes. Trying to get through to KAYAK took hours both in the U.S. and long distance from the Faroe Islands and no remedy was provided. Rather than cut my trip short I canceled tickets. Since returning home in early July, I've been on hold for hours trying to get my refund. Agent Vicky G. Continues to say the refund was successful and it's my bank's responsibility to find it, however she claims there are not routing details or a confirmation. My bank NEVER received the refund, there is nothing for them to track. Other agents confirmed their inability to communicate with accounting other than sending unanswered emails and they can't give me the accounting # or a supervisor! With one exception I have NEVER received a call back, despite being told I would. Customer service has been outsourced and they operate off a circuitous script that gets you NOWHERE. My belief is that KAYAK has no intention of refunding me my $1242. 11.

Please do not use Kayak as they frequently refer you to a travel company called MyTrip. This is the worst company I have ever dealt with and I am out $2,200 because I used Kayak.

Hi All,

Frawd Company. Worst experience ever of my life. I wanted to let you know that I booked a flight through KAYAK agency from Chicago to India. Upon cancellation of the flight, KAYAK was supposed to refund my amount which 789$ after deducting 75USD from actual prize. But, they are just neglecting the process and unresponsive while answering to this thing, either customer care or exchange department don't pick call or they say some random $#*!ty reason to not to refund. Checked with Air India airline with refund policy, and upon checking air India is refunding the required amount but KAYAK company do not. Please do not do any booking through this site ever. And if they say credit is given for your booking and you can re-book with the same airline, do not trust them thay increase charges accordingly which is 5 times higher then the actual flight rate. For me they said 1800$ one way from Chicago to India. I want me money back within next 5 days and I am going to escalate this message to all over social media right away and let everyone know about this frawd. Please do not book anything either flight, nor hotel nor rental car as well. I would rate them 0 if I could. Agree on all other reviewers comments as well that this KAYAK agency is big frawd.
Big Mistake. ALERT!

I booked my international flight with them and wish I did not. They are partnered with travelocity. I received a double email from kayak saying my flight on travelocity was being processed with the same ID#. Then approximately an hour and half later I receive an email from travelocity stating that the reservation could not be processed with the same ID number. I then receive an email the next day in the morning from kayak with a different travelocity ID# saying my flight booking on travelocity has succeed. I then receive an email the next day from travelocity through kayak that they are unable to ticket my reservation with the original travelocity ID#. I call customer service and talk to someone from India. He tells me that I booked twice which is not true. He then asks me if I want to cancel the original travelocity ticket#. I said I did not book the reservation twice. There is a glitch in your system and I do not need a duplicate reservation at the same time. I do not know where this 2nd travelocity ID# came from and it is worrisome that I will be double billed or my reservation is incorrect.

There is not any customer service. I booked my flight and paid but didn't get any confirmation email.
I can not find my trip on their site. That is tiruble.

I've tried to search recently for a flight and couldn't make a dates selection - horrible way to present start and end dates of the trip on the same panel.

I wish I have read reviews on this site before booing with kayak.com. The service was horrible. I experienced the same problems as other people here.

I booked a couple of international flights and received promptly confirmation. However, the next day, I receive a couple of emails sent at the exact same time, one saying my payment didn't go through and I need to contact them, the other saying my bookings were canceled because they couldn't contact me to verify the payment info. What a surprise! I never receive any phone call from them and the email informing about the payment problem and the email canceling my bookings were sent at the same time, what is the time for me to call back?

I called their phone number and had to wait 15 mins to talk with an Indian guy that i could barely understand his accent. After giving my trip ID, he put me on hold for 15 mins and the line was cut off. I called again, talked with another Indian and was transferred to Payment dept and again the line was cut off. I called back the third time and asked not to transfer me but the guys I talked with ignored my request and hang up the phone. I couldn't believe that kind of customer service exists in the hospitality or any industry. Shame on you kayak.com. I never do business with you again.

I recently booked a trip to London through kayak.com. The fares were in line with other sites and about $100 cheaper than American airlines. When I purchased the ticket through KAYAK, it sent me and email from another service, airfares.com, that said in addition to the ticket not being fully refundable, there was a $350 change fee and a $450 cancellation fee if the ticket was canceled or changed before the date of travel. Unfortunately I was unable to use the ticket so I contacted British airways to cancel. British airways told me that they could not cancel my ticket because it had been issued through an agent who they identified as International Travel Consolidators. British Airways could not provide me a working telephone number for their agent (International travel consolidators), I later remembered the airfare.com email and called their offices. This all occurred before the departure date and time. Airfare.com told me that there would be a $450 cancellation fee which would net about $110 refund, but to get that, I would need to pay them the $450 cancellation fee then wait 3 to 6 weeks to receive back the $450+$110 refund. If I can't even get a portion of my original payment back, I certainly wouldn't send them more money.
Kayaks position is that they are only a search site, not the ticket agent, so they have no responsibility or control. Based on that, I would say only use KAYAK as A price comparison, then go directly to the airline or someone like Expedia, a travel agent or someone reputable who you can contact for service.

I booked a room through Kayak and cancelled within 10 minutes of arriving at hotel because they said it could take between 30m and 1hour for the reservation to hit their system. I was so tired that I decided to pay a bit extra and checked in through the front desk. I received an email from Kayak stating the room was cancelled within the allotted timeframe for a full refund. The problem is the refund never showed up. The email instructed me to contact Get-A-Room.com which handled the reservation through Kayak. I have contacted them three times and sent them the email showing the time and date and the refund has not been credited close to a month out from the cancelation. Get-A-Room now tells me they have issued the credit but it could take two (2) billing cycles to hit my bank. I called Kayak customer service and the customer service rep looked up the reservation and said that was close! As if to imply that somehow I could have avoided this by not canceling so close to the deadline even though it met the criteria for a full refund. Unbelievable! She informed me that Kayak is a meta-search company and does not take responsibility for what their partners do. Buyer beware :))

Definitely not giving the best prices... Quite a couple of time a saw way better deals provided by other services. Ended up booking with them

As a company advertised to find the best deal for consumer, I expected Kayak to check its own vendors before advertising for them. I bought ticket from Gotogate through Kayak, and had to cancel ticket within 24 hours, Gotogate charged 80 dollars for refunds, they ignored my complaint, and I had to go to department of transportation. 1 month later, Gotogate decide to laugh at my complaint by telling me the fee is in their fine print.

Thank you for reaching out to us via the US Department of transportation (US DOT case number JY202) regarding your booking with order number XXXXXX.

We can see that you have sent in a complaint regarding our handling fee associated with your cancellation. In line with our Terms & Conditions, that you have agreed to and confirmed before you purchased your booking, do we charge a fee for the work we are doing in regards to changes and cancellation.

The fee of 39 USD per person has been deducted from the refunded amount.

Please see the relevant section from our Terms & Conditions below.

The refund has been processed in line with our Terms & Conditions and the handling fee can unfortunately not be refunded.

Wish you a nice day!

Kind regards,
Alexandra L, Customer Relations
Gotogate

Kayak can easily inform consumer their providers have any special fine print, but they instead promote any company that willing to pay to list on their website.

Great comparisons. They do provide what comparisons one is looking for but many times other sites make less expensive options available.

Most sites tells the cost info with margin, but this site tell me right information.
That good. Also good experience

Nightmare! This was my first time booking airfare with kayak. I will never use them again. After I booked my flight I received an email from globebusters with my reservation information but no confirmation. I called globebusters requesting my confirmation. I was told it would take awhile. After trying for several hours to get my confimation I was told that my credit card had been declined and the new fare would be an additional $150. I informed the sale rep that I had checked my account before booking and the funds were there. He put me on hold and when he came back the he informed me the fare had gone up $300. I told him I would book somewhere else because this did not sound right. He put me on hold again and when he came back rhe increase was back down to $150. I again stated I would book somewhere else. Was put on hold again and upon his return he stated he would try sending my card in again at the original price. The card went through but still no conformation. I called again and was told my confirmation would be issued in ten minutes. One hour later still no confirmation. I called back and the same sales rep told me that I told him I didn't have the money earlier to pay the $150.00 increase and I would have to pay. I can't remember everything I said but he gave me a five digit number and I was able to go to the airlines website directly to get my confirmation.

We made a reservation for a car rental through Kayak with Dollar Rent A Car at Cancun, Mexico. The price Kayak initially provided was COMPLETELY different of the price Dollar tells you when we picked up the car.
We booked a FULL size car through Kayak for 6 days; the size car Dollar gave us was an economy size, which it should cost less. Also, the price provided by Kayak for all 6 days was $390.40 (including taxes & fees) however, Dollar tells you that Kayak doesn't include insurance so they charge you another $337.00, for a total of $727.00. What did Kayak do? ABSOLUTELY NOTHING!
Basically Kayak does nothing for you, not refunds or even taking your claim seriously. They are not going to contact the 3rd party to make sure this won't happen again, just plain simple: Kayak doesn't care. They tell you that you should have read their terms of conditions and because they are not the ones who made the final transaction, they cannot be responsible for what the car rental company does, etc.
We, the customer are completely unprotected by thieves and Kayak let them. They mislead the customer through their website (which is just a search engine!) offering different prices but more importantly they should be responsible because they are selling other companies products and services, remember: THEY ARE MAKING MONEY every time they book travel or rentals for others. STAY AWAY, do not use Kayak, book your services directly with trustworthy companies and do not let Kayak throw you out to the sharks.

Recently Japan closed to all non citizen travel. Many were affected. I was one. I had booked through kayak for me and my entire party, Multiple bookings and multiple groups going round trip from the USA to Tokyo and back. When Japan closed I tried to cancel the tickets and was told Kayak doesnt do that I need to contact my agent. I then contacts Japan Airlines. They as well told me to seek the refund through my agent. What Agent? I asked and was told it was from a company in San Francisco. I looked up this company to never find it. I looked at the billing on my credit card it read Japan airlines. So again I went back to Japan Airlines for help as Kayak has no phones or email. They said they had a name which i knew didnt exist as I couldnt find it and a phone number. I called the phone number and got Ovago.Com another travel site. I contacted them and they wanted my account number and booking number. I am still waiting for there reply. WHY doesnt Kayak at lease list on its sales receipts whom you have purchased the tickets from? All i can figure out is someone is making huge kickbacks as I went to kayak bought through them but it was really from a fake company in San Francisco who then auto buys the tickets through a separate web site and so you cant get ahold of the agent and you cant contact the web site because its not your account... NEVER BUY THROUGH KAYAK.COM

I bought a hotel for all star weekend 3 days before my trip after my credit card was charged they sent me a email saying it was cancelled. I called and they said they couldn't verify my card, which doesn't make sense as my card was already charged. I asked for my money back and they said at least 5 buisness days. I believe that they could sell the room for more so they cancelled my trip 3 days before. Then I had to rebook with the hotel and it was double the price. When I called to ask questions I was hung up on 3 times and when I finally talked to the manager he kept saying I need to talk to my bank. I asked why the money was off my card if they couldn't verify it. He kept saying I need to talk to my back. I said he needed to answer the question and he replied with. I don't have a answer for that. I wasted a hour of my day on hold with them and I am waisting more time Reviewing them. Horrible buisness. Do support them! Don't stand beside wack. We as consumers have the power to take down any corporation!

I used it just this week with a good result. They keep their prices at bay, not trying to oversell like expedia. Good convenient search and options.

I booked a flight on their site for Frontier flight from Phoenix to LAX for my favorite cousin funeral next morning leave Phoenix@6:23pm I arrive at gate at 6:20 attendant tells me flight left 10 min ago. No other flights out of there from any other airlines. I never received and email ticket phone confirmation nothing just screenshot my info after I entered my card info to pay for flight. So call customer service after probing extremely rude frontier worker that didn't want to give me frontier customer service number. She was telling me to "Google it"... all in front of everyone. So I said wow ok I know I can google anything but your an employee just thought would ask. Anyways called customer service after all that it's a holiday Juneteenth I guess so nobody working. Now again I never got an email or phone confirmation still. Call customer service next morning to explain to them I'm also not usually a flyer so don't know gotta get there way earlier. Again never got an email nothing. Call customer service next morning they say I can't get a refund my "Ticket has lost its value. Sorry ". So I'm like ok. I can't can't get anything a credit for future flight nothing? They tell me no. Sorry after being hung up on and waiting on their oversees customer service that could care less about any Americans problem or any lost loved ones funeral for that matter. This company is a nightmare! Would never book thru them again... spend your hard earned money on business that appreciate you as a customer and preferably American based customer service definitely matters Be nice to speak with someone who would actually understand me!

I don't get all the negative experiences people have had. I use this site for lodging and have always found it helpful, and a good starting point.

I planned a great trip using kayak, it gives you great cheap options on hotels and flights. The app is great too!

I like combining searching for cheapest tickets with other websites. Sometimes they do find the cheapest options, but most time they don't