• Kaycee Beauty

Kaycee Beauty

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Overview

Kaycee Beauty has a rating of 1.1 stars from 134 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kaycee Beauty most frequently mention tracking number, customer service, and makeup brushes problems. Kaycee Beauty ranks 756th among Cosmetics sites.

  • Service
    12
  • Value
    10
  • Shipping
    13
  • Returns
    11
  • Quality
    10
22
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How would you rate Kaycee Beauty?
Top Positive Review

“Good Quality Brushes”

Chloe D.
7/2/20

Ordered two sets of brushes at the start on June and received them today. Although I had a long wait before I received them I was advised that it may be delayed due to COVID-19. I am thrilled with the quality of brushes and can't wait to try them out. Would definitely recommend this site even though the delivery took a while. 100% genuine company.

Top Critical Review

“SCAM ( 0 Stars!)”

Vanessa F.
7/11/20

I ordered in 2 months ago and I still haven't received them (I probably wont). I've contacted them 7 times, same response. "What is your order number, we will look into it, your item has shipped heres your shipping number..." its not even a real tracking number! Its a scam and most of us felt for it Karma will get em!

Reviews (134)

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customer service (26)
Thumbnail of user vanessaf109
Texas
1 review
12 helpful votes
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July 11th, 2020

I ordered in 2 months ago and I still haven't received them (I probably wont). I've contacted them 7 times, same response. "What is your order number, we will look into it, your item has shipped heres your shipping number..." its not even a real tracking number! Its a scam and most of us felt for it

Karma will get em!

Thumbnail of user alyssag99
Florida
1 review
0 helpful votes
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August 15th, 2020

It's been 4 months since I ordered. I still haven't received anything. Their customer service is just as worse, they have pasted the same response to all my emails. Don't even waste your time. Now waiting my for a refund let's see how long that'll take

Tip for consumers:
Don’t!!! get your product somewhere else.

Service
Shipping
Quality
Thumbnail of user jamiee98
Pennsylvania
1 review
14 helpful votes
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June 1st, 2020

I bought 3 sets of brushes. You can't contact anyone or when I wrote them. I was told they're on there way.Its been a month. Nothing sent out. But got a conformation tracked it... doesn't even exists. I will be calling the Better Business Bureau on this company.! Pure scam!

Thumbnail of user orfanam
GB
1 review
0 helpful votes
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June 15th, 2020

I ordered a set of brushes. Money was taken immediately from my a count had email to say on the way should arrive in 7 to 10 days with a fake tracking number. I've emailed them too many times but get no reply. I'm starting to think theyve taken my cash and done one

Thumbnail of user valb74
Michigan
1 review
0 helpful votes
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August 30th, 2020

Ordered brushes months ago. And still waiting on them. Sent several emails with them promising they will be delivered. Opened the tracking number they gave me. It doesn't work. And now web page is not working.

Thumbnail of user alexisb416
California
1 review
0 helpful votes
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August 19th, 2020

I ordered my brushes in April, it's is now August, and still no brushes. I've reached out to the company support on multiple occasions and it takes literally WEEKS for them to respond if they even do. The ratio so far is 9:3. I've sent 9 emails, they've responded 3 times, literally weeks apart. I have been refused a refund and the tracking number from 17Track has expired. So, my money is down the drain, having paid for brushes that are now, for lack of a better term, lost. I can guarantee I will never be ordering from this company again.

Thumbnail of user ashleyh596
Indiana
1 review
0 helpful votes
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August 30th, 2020

It says on the website that shipping would take 7-14 days, but it has been over a month and I have not gotten my brushes yet. I have also contacted their customer service multiple times, with no replies, and the one time that they did reply, they sent me a fake, expired tracking link. Please don't buy your makeup brushes from this brand, and instead, buy them from a more reliable place.

Thumbnail of user candaceh156
Idaho
1 review
0 helpful votes
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March 14th, 2021

I ordered a set of brushes in May. Of 2020! Almost a year later, I have not received them. I have sent countless emails asking for my money back and have gotten no reply. K do not recommend this place. It's got to be a scam. The only positive reviews I've seen seem very scripted, too.

Tip for consumers:
My advice is just don’t use this site at all.

Products used:
I didn’t receive them.

Service
Shipping
Thumbnail of user lorraineg102
California
1 review
1 helpful vote
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May 25th, 2020

They take for ever to respond. When they do they respond with what seems to be an automated email. Coming up on a month since I placed my order still no real response from company and no package! And I have already been charged

Thumbnail of user sophiew68
GB
1 review
0 helpful votes
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June 28th, 2020

I am so disgusted at the amount of time this is taking for my products to arrive! 2 months ago I made my order and still no information on where my product is! I no longer even want there trashy product.
I've sent numerous of emails asking for refunds and they just apologise and give me some sort of fake tracking number.
I am disgusted at this customer service if it even is a real thing! I'm convinced this is now a scam. My money was taken from my account very quickly but no products. To say I'm angry doesn't even cut it.
If I could give these money thieving idiots a 0 star I would. They don't deserve 1 star.

Thumbnail of user shirleys448
Pennsylvania
1 review
18 helpful votes
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May 27th, 2020

Worse company ever! Nnn scam Don't buy anything from them! I send an email because no have phone number to call I asked for my order they keep replying on the way almost 2 months is on way! Company is not in Unites states That's what my bank account said I regret so much! I rather get them from
Ulta or Sephora!

Thumbnail of user lizm552
Illinois
1 review
0 helpful votes
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November 7th, 2020

I ordered $30 worth of brushes in April! I have messaged them repeatedly and it's the same generic response that it is sent. The tracking number has EXPIRED. I can't even track it. Don't order from here... for real.

Thumbnail of user alaynaj1
Michigan
1 review
0 helpful votes
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June 11th, 2020

I ordered from the sale of their packs of brushes for only $10. It's been 3 weeks and I'm still waiting. They also gave me a fake tracking number so that also made me suspicious. I've even tried to email them about a refund and they have yet to respond. Don't order from this company.

Thumbnail of user elianam23
California
1 review
0 helpful votes
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November 19th, 2020

To start of, this company doesn't even deserve one star! I placed my order with them back in May and its now November and still NO BRUSHES! I have reached out to their customer service multiple times and they reply back with useful information. I am extremely dissatisfied with their service. This for sure has been the worst shopping experience ever! Don't waste your time and money!

Thumbnail of user ashleyn254
Virginia
1 review
0 helpful votes
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December 23rd, 2020

I ordered a set of makeup brushed from them back in August thinking I would get my brushes in two weeks like the site said. It's now December 23 and all I've gotten was an email (after I had to reach out to them asking about my package) basically saying that the shipping number was expired but it's on the way. It can't be "on the way" for 5 MONTHS!

I've tried asking for my money back, but that didn't work. I've worked with them on getting a replacement, but it's still taking 5 months to get here. These brushes better be gold-standard quality or all of this waiting will be for naught.

Thumbnail of user alicel183
GB
1 review
9 helpful votes
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June 23rd, 2020

This business is clearly a fraudulent business. I ordered a set of brushes after seeing an advertisement on Instagram, on the 17th May. I allowed over a three weeks for delivery before I emailed them, due to the pandemic. However I still have not received any brushes nor any communication back after 3 emails! Stay away from this company, they didn't send a confirmation email, the tracking number is fake, the orders do not get sent and you will receive little to zero communication.

Do not buy!

Thumbnail of user nicoles887
GB
1 review
0 helpful votes
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November 11th, 2020

I ordered 3 sets of brushes In March 2020 after seeing this company on Instagram. It is a complete Scam. I have NOT received them. They don't reply to emails and even when they do, they are refusing to give me a refund even though it has been 8 months.

Thumbnail of user molliem31
GB
1 review
11 helpful votes
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June 18th, 2020

I order a set of make up brushes each for me and my mum. Once ordered I received an email order confirmation, then three weeks later I received an email saying that my order had been shipped. 20 weeks down the line, after many emails (which have not been replied to) I am still waiting! Do not order from this business as they are not legit and just take your money! I would definitely not recommend. I am getting in touch with my bank to get my money back.

Thumbnail of user kimmyl8
Colorado
1 review
0 helpful votes
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August 11th, 2020

They got me with the $10 brush sets (that were supposed to be limited time only). After waiting for over 2 months to receive my order I learned that the quality of these brushes were literally only $10. You have better chances at finding Better brushes at Walmart. They look cheap and fall apart. Please do not order from this company!

Thumbnail of user christinac927
California
1 review
0 helpful votes
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October 31st, 2021

I ordered some makeup brushes a year ago emailed them so many times and I still haven't gotten anything from them they have $#*!ty service and I think they she be reported they are not actually sorry they just scam for money

Thumbnail of user wendye129
California
1 review
1 helpful vote
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September 28th, 2020

I haven't received my brushes yet it's a total scam. The customer service sucks so bad I've sent countless of emails and the only thing I get back is " sorry but I hope you like your brushes when you receive them" which will be never because I have been waiting since April for my brushes. It's already September and I'm highly upset that they don't want to give me my money back.

Thumbnail of user julisaa1
Arizona
1 review
17 helpful votes
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June 26th, 2020

It's been 2 months and still no brushes. I ordered 3 sets of brushes. I've sent emails to them, they only sent the tracking that has been the same since day one, my brushes have not moved from that location. I've sent them over 10 email, which I feel they are not even read/care because on one they are asking for my order number, aaaa hello it's on the subject line with my name lol. Very unprofessional. Still have not heard from them or gotten my money back.

Thumbnail of user ellec23
Canada
1 review
8 helpful votes
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June 28th, 2020

It's all a big scam. I ordered and then realized it was a bit fishy. In their cancellation policy it says you can cancel within 24 hours which I did. They never responded to me until my follow up email which was after 24 hours and said it was too late. I filed a dispute with Visa and thankfully got my money back. Buyer beware!

Thumbnail of user chloed51
GB
1 review
0 helpful votes
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July 2nd, 2020

Ordered two sets of brushes at the start on June and received them today. Although I had a long wait before I received them I was advised that it may be delayed due to COVID-19. I am thrilled with the quality of brushes and can't wait to try them out. Would definitely recommend this site even though the delivery took a while. 100% genuine company.

Thumbnail of user katye8
New York
1 review
1 helpful vote
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June 19th, 2020

That's taking so long but I finally got my brushes and there is no smell. So sucks for the delivery time but good quality btw

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