• Kaycee Beauty

Kaycee Beauty

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Overview

Kaycee Beauty has a rating of 1.1 stars from 134 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kaycee Beauty most frequently mention tracking number, customer service, and makeup brushes problems. Kaycee Beauty ranks 756th among Cosmetics sites.

  • Service
    12
  • Value
    10
  • Shipping
    13
  • Returns
    11
  • Quality
    10
22
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How would you rate Kaycee Beauty?
Top Positive Review

“Good Quality Brushes”

Chloe D.
7/2/20

Ordered two sets of brushes at the start on June and received them today. Although I had a long wait before I received them I was advised that it may be delayed due to COVID-19. I am thrilled with the quality of brushes and can't wait to try them out. Would definitely recommend this site even though the delivery took a while. 100% genuine company.

Top Critical Review

“SCAM ( 0 Stars!)”

Vanessa F.
7/11/20

I ordered in 2 months ago and I still haven't received them (I probably wont). I've contacted them 7 times, same response. "What is your order number, we will look into it, your item has shipped heres your shipping number..." its not even a real tracking number! Its a scam and most of us felt for it Karma will get em!

Reviews (134)

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customer service (26)
Thumbnail of user dk376
GB
1 review
0 helpful votes
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April 5th, 2021

Ordered make up brushes kn the 15th May 2020, it is now April 2021 and I havent received my Order. One year later! They have charged me 40 pounds and I still have no product, and to make things worse they do not respond to your emails, they only send the same automated response about the " package being shipped the tracking number they provide never works. Disgusting business. DO NOT ORDER ANYTHING FROM KAYCEE BEAUTY

Thumbnail of user aishae4
Illinois
1 review
0 helpful votes
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July 22nd, 2020

I ordered the brushes in the beginning of May and still not received them. I RECOMMEND 100% to never order from them, it is a scam. The tracking number give no details at all and when asked for more details they have no answer for you. I have asked for a refund 6 times and they have said they cannot do it since my order is still processing. I CANNOT STRESS THIS ENOUGH DO NOT ORDER FROM THEM. If I could do zero stars I would worst customer service EVER.

Thumbnail of user yumik1
Washington
1 review
0 helpful votes
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October 2nd, 2020

I have constantly reached out to customer service due to them not having a phone number to contact them for tracking assistance. It's been 6mnths and still have not received my 4 sets of brushes that I ordered. I have sent them about 10 plus emails maybe more for assistance and they just have not been very helpful with my tracking! LIKE WHAT IN THE ACTUAL HELL!

Thumbnail of user alesandraf1
Texas
1 review
0 helpful votes
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February 28th, 2021

I ordered 9 months ago and i haven't received my brushes nor my money, they deleted their email i don't know what to do at this point, they just stole my money!

Tip for consumers:
Never buy from Kaycee Beauty

Products used:
Never received my brushes

Service
Value
Shipping
Returns
Quality
Thumbnail of user codyj137
GB
1 review
0 helpful votes
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June 15th, 2020

Placed an order over a month ago. Tracking number doesnt even work, takes you through to some weird web page when trying to copy order number. Wish a read the reviews first. Such a scam!

Thumbnail of user austrydl
Rhode Island
0 reviews
0 helpful votes
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January 16th, 2022

I ordered a brush set in 2020 and till this day, I haven't received anything. I have emailed and emailed and still nothing. I am never EVER ordering from them again.

Shipping
Returns
Thumbnail of user chiomao7
Texas
1 review
0 helpful votes
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November 1st, 2020

I came across a promo kaycee beauty were having on snapchat and decided to place an order. I placed an order since march 2020 and it is November 2020, i am yet to receive the brushes i ordered. I have sent a lot of emails and they keep telling me my order is on the way because it is an international order. They have stopped responding to my emails. DO NOT BUY ANYTHING FROM KAYCEE BEAUTY, THEY ARE CRIMINALS.

Thumbnail of user veronicar155
Iowa
1 review
1 helpful vote
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June 1st, 2020

I ordered 3 sets of brushes during a "sale". I do not understand why they would HEAVILY advertise a sale if they could not meet the demand. I ordered 2 months ago and have not received them.

Thumbnail of user miah82
Georgia
1 review
0 helpful votes
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August 21st, 2020

I ordered 3 different brush set on April 25,2020 and as of today, I still have not received items. I have emailed Kaybee Beauty and the only reply I've gotten back is " I'm Sorry" you should receive your items". I have asked for a refund but they said since the items were shipped they could not give a refund. I get an email today saying that they have a new supplier and that my order will be delivered. Once again I said it's been4 months and if I have not gotten the old order it's lost somewhere and I need a refund or my items shipped express. BUT that was a FLAT NO... I WILL NEVER RECOMMEND THEM TO ANYONE AND NEVER ORDER FROM THEM AGAIN.

Thumbnail of user leticiam51
Virginia
1 review
9 helpful votes
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July 5th, 2020

I ordered 4 sets of brushes 2 months ago, and still have not received them or a email back. I DO NOT RECOMMEND. & will never purchase from this business again.

Thumbnail of user rop8
California
1 review
0 helpful votes
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July 25th, 2020

I ordered in May! I have not received anything! Nor a refund! It just says on "its way" and that was last month! Scam! Dont order from them!

Thumbnail of user pollyg14
GB
1 review
0 helpful votes
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June 4th, 2020

Has to be the absolute worst company. Ordered some brushes that never showed up, tried to email several times and got nothing back!

Thumbnail of user samanthar301
GB
1 review
0 helpful votes
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September 15th, 2020

This website is a scam they take your money then don't deliver the items stay away from them if I could give them zero stars I would

Thumbnail of user katieb451
Washington
1 review
0 helpful votes
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January 23rd, 2021

Charged my card. Almost a year later no product delivered. Clearly this company is just a scam. STAY AWAY!

Thumbnail of user laurent204
GB
1 review
0 helpful votes
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June 25th, 2020

I wish I could put 0 stars! Ordered some makeup brushes beginning of May still not received at the end of June! Emailed 3 times and no response from ANY! AVOID AND DO NOT ORDER FROM THIS COMPANY!

Thumbnail of user natyp
New Jersey
1 review
0 helpful votes
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August 5th, 2020

I ordered 3 months ago, I emailed 10 times and nothing yet. Please don't waste your money they are scamming people. I will give it 0 star

Thumbnail of user crystalp182
Alabama
1 review
0 helpful votes
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October 19th, 2020

I placed my order in May and still have not received it. I have emailed multiple times with no response back at all.

Tip for consumers:
DO NOT USE IT IS A SCAM!

Products used:
None because it still has not come in.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaylab181
Minnesota
2 reviews
0 helpful votes
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June 30th, 2020

I ordered a 10$ set of brushes from this site over TWO MONTHS ago. I had to email them and ASK for a Tracking number a few weeks later... when I got it, the status NEVER changed within the two months. Until about a week before the two month mark where it said the customer requested a refund or something along those lines... WHICH I HAD NOT. So I emailed them telling them I had been very patient and would just like a new US tracking number (as I was told once they get to the US they get a new tracking #) and that I had not YET asked for a refund, otherwise I WOULD be asking for a refund in a week if I don't receive a new updated tracking #. They never emailed me back and I gave them over a week to email me back. I now just emailed them asking for a full refund which I highly doubt I will receive. It's even more messed up because two of my friends who live near me ordered the same day as I did (ordered within hours of one another) and THEY DID receive their packages (a month and a half later). 0/10 DO NOT RECOMMEND THIS WEBSITE/COMPANY!

Thumbnail of user karenf915
California
1 review
0 helpful votes
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July 29th, 2020

Placed my order in April paid for it it is now July and I still don't have my order 40.00 it's always something with customer support

Thumbnail of user jans442
North Carolina
1 review
1 helpful vote
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May 9th, 2020

DON'T DO IT! This is totally a scam! You will not receive your items. They take your money! And NO BRUSHES!

Thumbnail of user katrinat48
Louisiana
1 review
0 helpful votes
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July 5th, 2020

I ordered before Easter. Today is July 5th and I still have not received my order!

What now? How do I get my money back?

Thumbnail of user danielles465
Idaho
1 review
0 helpful votes
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June 26th, 2020

Never received my order and have now moved. Tried to get my money refunded and can't get an answer back from customer service!

Thumbnail of user marvels4
Colorado
1 review
0 helpful votes
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September 17th, 2021

Tried returning a dress that did not fit. They do not have a return policy. They wanted to give me $4.00! Shove it!

Tip for consumers:
They offer NO receipts, NO return policy. Stay away!!!!

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user rebeccal1363
California
1 review
0 helpful votes
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August 31st, 2022

No brushes were sent. Simply money taken away, this company should be banned. Emails were simply ignored and no refund.

Thumbnail of user gh386
GB
1 review
0 helpful votes
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June 22nd, 2020

Avoid! Thieves took my money and never delivered the brushes I ordered. No response from customer service. Absolute scam.

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