Worst quality ever a shoe from them didn't last a week people don't waist your money here a huge ripp off

Placed an online order on a Wednesday and paid for two day shipping thinking it would be here by Friday or Saturday at the latest. When I ordered this item for EASTER at no time did anything pop up and say "oh btw your two day won't actually be there for five days"! Not one notion that it would take this long. I paid for two day that's what I expected. Now here's why I won't get it until the day after Easter. I didn't read the fine print on the shipping page. Apparently I ordered at 6pm and the "cut off" is 2pm. I didn't think that even tho Kenneth Cole store is open Saturday as well as UPS, hey they actually do not work, as a rude customer service lady told me with responses that we're more like questions. So my package will sit where exactly on Saturday instead of being moved? Again I paid for two day shipping on a Wednesday the 23rd to get here by Easter on the 27th but nope! It will not arrive until Monday the 28th! I asked for a refund of the shipping, answer "no", I said why wouldn't they inform me? Customer no service said "sorry it's on our website". Of course I needed to navigate to see this or hey maybe a little note stating you "will not actually get this in two days but five", would have been enough to cancel the order! I really liked this brand but I'm a person of severe principal and if situations like this occur and they are not willing to work with me, I simply will not shop that brand ever again! Too many other brands out there and great customer service people also to not look elsewhere for goods and or services. They would not even refund the $20 extra shipping cost if I refunded the jacket. Terrible, terrible business practice! Do not order from Kenneth Cole online, if you do buyer beware!

I ordered boots for overnight shipping. The order did not come overnight! CS is awful! STAY AWAY!