Overview
The Keyless Locks Store has a rating of 3.9 stars from 338 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Keyless Locks Store most frequently mention customer service, fast delivery and great product. The Keyless Locks Store ranks 1st among Home Security sites.
Instant Feedback
The online store worked exactly as expected. Easy to navigate, easy to identify the lock we needed for our application. The shipment was prompt and arrived on the date we were told.
The lock itself is high quality. However, the instructions were not very helpful. Parts were not easily identified and were grouped in bags that had nothing to do with each other. Extra parts were included without explanation. Our lock is a double keypad, but the instructions given were clearly for a single keypad.
The instructions say in bright red letters that helpful tips were available on the lockeyusa website, but the only thing available on the site were the pdf files for the instructions that were shipped with the lock. I had to find a youtube video from an unrelated individual to explain how to change the combination. Installation turned out to be easy but only after I figured it out for myself without much help from the instructions.
Sandra handled my first service issue about Remotelock 7i was fabulous! I can't tell you enough how impressed I am with you and your company. Very Professional! Now I can recommend anyone if you purchase a lock from keylessentrylocks.com they will take care of you.
Sandra helped me figure out what parts I needed and put me through to Trevor to make sure I got what I needed. My only dissatisfaction is that the screws I needed were not sent free of charge, even though I had spent $150 on other parts for 3 doors, but this is a beef with the company, not the staff who helped me.
I was in need of a particular panic hardware trim and had very little success in finding it. I was very pleased with the help and getting someone that exhibited genuine interest in customer service. A real pleasre
USPS stated on their site that the item was put on or in my mailbox, observed the mail person pull up to box and put items inside. I walked up and opened box after the mail person drove away and item had not been delivered. Waited and checked the following day and again no item as USPS site had said it had been delivered.
Sandra was amazing! Had to buy a keypad lock for a push bar and had no idea which product to buy. Sandra took the time to walk me thru the entire process to make sure I got what I was looking for and in a timely fashion. Super helpful and patient. Couldn't ask for better service!
Great product. Works well. Easy to use. Well made! I paid the extra $ to have locks preprogramed with a code since I bought 4 and wanted them all th same. I am using the C150 on a set of two barn doors. Couldnt be hapier.
I called and Sandra answered. She was most professional when it came to the info given, but beyond that, she was the most courteous and helpful salesperson I believe I've ever spoken to. I would highly recommend TheKeylessLockStore to everyone (and if you want the best, ask for Sandra).
I was in search of a reliable and secure gate lock for my side gate. The 2210 Deadbolt Keypad Lock was the perfect solution. It is secure well made and durable. The installation process was a snap. I am very pleased with the product and service I received from the Keyless Lock Store!
Comprehensive information is provided.
I am in receipt of a notice that I should have received my order by now As of today June 9th I have not received my order.
Please contact me at *******608 to confirm my order is still being shipped?
George
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- Countryside, IL, United States
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Business History
Since we only carry high-quality products and everything is usually in stock, we can almost always ship the same day. And our 30-day Customer Satisfaction Guarantee takes the risk out of purchasing online because you can return anything for any reason, as long as you have not damaged it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members