Kia Motors FinanceReviews 298

This is honestly the worst company I've ever had the misfortune of dealing with and I will never again purchase or lease a Kia. I was coming to the end of my lease term and I applied to get a new car through a different manufacturer, only to have my credit application declined! Eventually after much frustration and phone calls to the credit bureaus, I discovered that Kia Motors Finance had reported me as DEAD to the credit bureaus and there was an investigation pending! I cant even make this stuff up. You would think that before reporting something like this, you would try and call your customer to make sure of your facts or perhaps question who has been paying the monthly payments from the grave!

This took days to rectify and I had to prove my identity in order to have this removed. Customer service at Kia Finance admitted to their mistake and withdrew the inquiry after much effort and emails to customer service (which were also ignored). Even getting the credit bureaus to speak to me was difficult because according to them I was not who I said I was. I had to speak to three different people before someone told me that Kia Finance did this.
I asked Kia to credit my last lease payment on the vehicle as compensation for the effort I had to go through to correct their incompetence and of course no one ever got back to me. Despite emails following up.

If I could rate them as zero stars I would.

I moved from MA to ME in August 2017. In January 2018 I got a bill from KMF for $224 for excise tax in MA. I faxed a letter and all the right documentation to prove that I now lived (and so did my car) in ME and not in MA. A year later, I get the same notice. I call, they claim they never received my property tax abatement request or documents. This time I mail all the documents to them registered mail through USPS. I few days later I get a confirmation from USPS that my package has been delivered. A year later in January 2020, I get the same notice. I call and customer service tells me to fax or mail the stuff again because they never received it. And when I ask for a number to reach KMF's property tax department they tell me (basically) there is no such number. This is ridiculous. I want a new Soul, but I cannot go through this again.

I received a letter from Kia yesterday stating I have a late fee balance on my account starting 7/2018 of $447. I called to understand what is going on only to be told that the website amount due does not include all fees due. So me paying the amount due online I was not paying the full amount for a year and a half. WHAT KIND OF FRAUD IS THIS? Customer service was very rude, and unable to offer anything. They couldn't even see the letter that was sent to me. I am beyond pissed off, and feel this is fraudulent activity. Someone please start a class action lawsuit against Kia Finace please.

I love both my Candenzas. They are fabulous family sedans that require very little in the way of maintenance. Look great. Ride great. Just great cars. However, if I decide to get another Kia Cadenza or other Kia, I'm going to come in with my own financing already secured. Kia Motors Finance is absolute BASURA. They are intrusive, habitual line-steppers.
We had to make a payment late because I got a new job and we all know about that lag between starting a new gig and the first paycheck. I called them to inform them of this and they said they would note it to my account and no collection calls would happen. Literally THE DAY after my due date, the calls started. When I told them my situation, they said they had no record, even though I got the name of the customer service agent and had recorded the phone call on my phone.
They then asked me if i could make more than the amount due "to stop the collection calls". When I said no, I could not because I had other responsibilities and had met my obligation, they literally suggested that I be late on my mortgage or preschool payments to pay them extra. Yeah, i'm really going to risk losing my house or having my child kicked out of school to pay you above and beyond my monthly payment.

This is my second go round with Kia Motors Finance and they were not this way back in 2015. Something has changed and I don't like it. I have half a mind to terminate my lease and go get a different car. They are ridiculous.

Traded in my lease for a newer one in 11/2019. When the check came from the dealership I paid off the previous lease on the account website as instructed. Early Jan 2020 I recieved text messages from KMF stating my account was past due. I called and was told they received the payment but never credited it to my account. 3 weeks later I've called multiple times, have been given different stories, no apology or acknowledgement and they refuse to send me written documentation. I was told by them that its not just me the texts/letters/calls stating im past due are normal and not to take it personally. Zero faith in them. Asked for a supervisor multiple times and im blind transferred to another department or told I'd get a call back. Still nothing. Terrible service, disorganized, THIEVES AND SCAMMERS

They are billing me property taxes for a car I have never owned, it is not mine by any means, and yes that includes I have never co-signed for it. I have made several attempts to clear this with them to no avail. Looks like it may need to go to court. Poor customer service, Martin, manager at Kia Finance, has made promises to follow up with me after every call I have made and he has not followed through. When I've asked to speak to someone hire than him, he claims he's it. Really?

It all started in early December, 2019... I moved to Washington from California, for 7 weeks after speaking with Nadia & Damian (both "escalation managers,") twice each I am still paying for a car collecting dust. Nadia assured me on December 18th she would get me taken care of. We merely need a COPY OF THE TITLE so I can register in Washington. Today (1-22-20) I called again only to have Damian tell me they are repeating the same process and I will be waiting 3-6 more weeks. I told Damian to pound sand, he is a discourteous jerk. They are ALL INCOMPETENT. FU KIA MOTORS FINANCE FUFU!

Was charged a maint. Agreement on purchased 2020 Telluride after declining. 9/27/19 Bev Smith Kia sent the refund to KIA Financing not me, by this time I refinanced the vehicle.On 10/1 check posted on Kia Finance acct, 10/7 it was cashed by KIA Finance, told by KIA finance on 10/28 I'll receive my refund in 30 days, on 12/2 I was told 5-7 days, on 12/13 told 2-3 weeks, on 1/6/2020 told they have to send another email reminder to payment processing.Won't cc me on email or give me phone number to payment processing department. What a bunch of Sh1t, don't finance with these liars.

I don' t know if this company is left back in the 60s or what because alot of things that they do is not only wrong but nearly leaves you broke and they don't care whether or not you have problems.
Let's start with their website, Practically the most Arcadia way of paying bills; they use a checking measure which if most knows takes way more longer than that of a Credit or debit card transaction which is perhaps the most simplistic way of paying a bill online the transaction shouldn't take no more than a day. When i asked them why they don't use the credit or debit system on their website, they couldn't give me a straight answer for it but a whole lot of dodging talking about it works for them... which leads me to my next issue.

Because they use a checking system to paying bills; it doesn't matter if you pay the bill on time or not. The estimate time that checking goes thru to any place is usually 2-4 days (Maybe longer if there's a holiday) So that means you must have money in your account otherwise it will default and us being humans we are usually under assumptions that once you make payment that's it your're done... nope not so much; cause if you don't have money in your account even though the banks said you already made the payment it doesn't matter, you didn't according to Kia... which means if you miss 3 payments the site and the automated features over the phone (which you can use the credit or debit card for $3.50 I believe which is a rip off of its own.) gets cut off for three months!
Which means not only your amount you own increases but you LITERALLY have to call them and make payments for an additional $7.95 which is utter BS. So now i have a bill for $633.00 and its taxing to even think that this finance company thinks backwards instead of improving/updating on something it severely broken this is highway robbery of the highest form... no other car company has this many issues like KMF does at least I heard from others that places like BMW, Hyundai, ETC. uses debit/credit card in their systems this one does not!

Once my payments are made i think i'm done with these guys or i'll just go used and worry about the banks instead of these guys... don't go with KMF they are rip offs.

First of all, Skip Young, owner of Kia of Lansing (MI), personally screwed us on a lease. Went in for a $199/mo lease on a Kia Sorento and left with a lease that was inexplicably $452/mo! My husband did business with him at the time, so we didn't feel like we could call him out and risk his company's relationship with him. Of course, this cost us an additional $12,000 over the course of the lease. The lease ended and we took out a small loan to buy the car outright. Kia has been an absolute nightmare throughout the entire process. I could have bought a kidney on the black market easier than it was to get the lease end completed with them. The level of incompetence in every person I spoke with was simply astounding. It took weeks to get the correct paperwork, meanwhile they kept trying to collect payments. I told them repeatedly that they would be paid for the WHOLE go**amn vehicle if they would just prepare the paperwork. Every step of the way, the forgot to do something. They wouldn't release the title to ther finance company because I hadn't signed the odometer statement (that they never asked for). The never released it anyway. I got a letter from the finance company today saying they STILL haven't received it, nearly four months later. If Kia won't provide it, my interest rate goes up to the highest rate allowed by law. The implications of their incompetence doesn't affect them, I'll be the one to get screwed again. It's truly astounding that a sh**show operation like this can stay in business. No one that works there is competent enough to staple two sheets of paper together - don't trust them with your financing.

Have paid every single bill I have been sent, but am continuously called by the finance company saying no bills have been paid. Spoke with customer service who said the account is paid off. Calls continue saying it is not. No idea where my money is going then because I have paid for the lease every month. Finance company is the rudest bunch I have ever had the displeasure of speaking to. Will never ever touch KIA again and cannot wait for my lease to expire to be done with them all.

My experience with Kia Finance has been a total nightmare from the beginning. I was clearly taken advantage of when it came to purchasing my vehicle 5 years ago, but I take responsibility and trust me I've learned a priceless lesson. My interest rate was awesome, but my payments are ridiculous. I should be in a true top of the line luxury vehicle for what they have me paying. Because I desperately needed reliable transportation and my credit was less than perfect I was offered financing through Kia Finance and I've regretted it from my 1st payment. There customer service leaves a lot to be desired. They're cold extremely impersonal and matter of fact. When you have a problem they offer little to no support. They're totally Uncompromising. I'm disgusted, disappointed and frustrated. Thankfully my car is almost paid for! I can assure you I would never purchase another Kia from Hawkison Kia nor will I ever use Kia Financing. Please if at all possible go through your credit union, bank but steer clear. They don't know how to treat their customers nor do they value them.

My experience with you is a complete joke. Ihave been paying on a 2015 kia forte for a little over a year now and not one problem unti about 3 months ago when my payment was 2 day late. I have called them several times since i asked them for an extension for a partial payment they gave me one for October the extension came in november one day before my november payment was due then i tried to refinance with my bank and i couldnt because the car i am paying on isnt worth its price as well as them sinking my credit score about 50 points so i am now paying right out of my bank account and they are complete jerks about it

I decided to help someone pay a downpayment for a 2019 Kia Sorrento, thinking it'd be the right idea and right time. I even helped them receive a better financing rate, only to be ridiculed about my current part-time job while doing so. Yes, I know, my mistake to co-own a vehicle with a complete "B" word.

To make the story short now, the finance rep. Who we dealt with (name really irrelevant in the sense of the very real story and the point of the story) came back to us and said he does not know who will be financing us. At first, that caused an alarm and I asked if caller ID would be available and they said it should. The call did come, and of course no calller ID. And, the name of the financial institution was not Kia Finance or whatever it is supposed to be - apparently Kia financed us.

And to conclude, the owners of the both Jenkins Kia and Kia Finance have no responsibility to improve their image or customer service. So I totally agree with all the bad reviews here. In fact, I would go so far as to say the co-owner of the Kia Sorrento is also a legal con artist and engineered the con with the dealership and the finance department. How convenient, the one with a better credit score and better character ends up paying for a vehicle that he does not even drive.

I have called numerous times over the pass 14 days to get assistance with state to state transfer. All the title *******@Kia had to do is fax the front and back of the title and fax it to the DMV. My DMV has faxed 5 requests to them to obtain this important information. As of today, nothing received from Kia Title Dept. My tags are expired I'm stranded in the new state I relocated to... and Kia doesn't really give a hoot. What does it take to get this information?

I leased a Soul through KMF and was 2 months ahead on my payments. My wife was in an accident and totaled the vehicle. She was not at fault and Progressive handled the claim. That's where the problems started. Kia would not talk to the insurance company. I had to play mediator between Progressive and Kia. After a month of jumping through hoops, calling Kia, calling progressive, calling kia back, it supposedly got resolved with Progressive sending Kia a check. Yet i noticed my kia account stayed active and 2 months later they were still billing me for the car. I called Kia and they said that Progressive missed something and until they recieved an updated evaluation, they would continue to bill me. This is despite the fact that I received a letter from Kia stating that the car was a total loss and I no longer had to make payments. The rep on the phone informed me that while i don't have to make payments, it will affect my credit. A complete SCAM. I repeat do NOT buy or lease a KIA.