Kia Motors Finance

If I could give them zero stars, I would customer service will hang up on you when you asked to speak to a supervisor. Supervisors have a worse attitude and customer service reps.

They miss appropriate payments that you requested to be made towards Principal and then have no excuse why your balance doesnt reflect it. Also additional hidden fees that they can explain.

They took our payment out twice, which then made our mortgage check bounce. They told us they would reimburse us for the late fee. A few months later were 10 days late on our payment and they called after we made our payment saying we owed them $6.00. Funny we never received the $50.00 late fee for our bounced check to our mortgage company but you made me pay you $6.00. My car can't be paid off quick enough. What a joke.

I've been with them for a few years… but I recently changed accounts to keep my payments up…. I've been on the phone the last few weeks to make the payment this past month… every representative that I have spoke to could not speak clear English! This is the worst few weeks of my life…. Hope I don't this have to deal with every single month….

We return our car lease on time, meanwhile after a while they didn't send me any statement about the return, but suddenly they just send bill without any description for what. And they send it super late, and suddenly effect my credit score as late payment.
Meanwhile we finally send the check to them and they deduct right away from our bank but still they report that we have late payment on this month.
We call the customer service, someone name Chanda is also the horrible one. She actually laugh at us while explaining the things which is we still don't understand.
Our suggestion for you, don't lease or buy any car from this brand.
My account regarding this problem is under dispute right now and yet they still put the late payment report, if this won't settled I will seek a lawsuit.

After a miserable greeting by Jack at the start of the conversation with customer services, things got worse as he forced us to find the info we needed urgently on the website. I couldn't afford to lose him again and struggle to get through due to the urgency of the situation so I asked him to stay on the line in case we ran into problems with the website. This did not make him happy as he just wanted to end the call. We ran into so many problems trying to get the info we needed online and he was making it clear all the time that it was taking up his valuable time. In the end he decided to insult us down the phone and hung up on us! It's not often you come across retrograde customer service these days but its there at Kia Finance and its name is Jack. His remarks left 1 dealer, 1 very tech-savvy bod and one frustrated, very stressed customer, absolutely stunned.

I have a lease and after 5 payments it was increased with no explanation, I tried to contact kia finance and very time I got somebody just telling me to go to the web page and never let me to explain what my problem was. I've been a client for almost twenty years and this is the way company treat their loyal costumers. Never again

I had to register my car in a different state due to a family move. I had to request the transfer and submit my information 4 different times via fax AND secure email before someone would take me seriously. Even then, I could barely get a response from customer service. Everyone I spoke to was woefully underinformed. They made me jump through hoops the whole time I was going through the process and gave me tiny pieces of information at a time, never the whole story. I followed their instructions to a tee and still, nobody followed up with me to confirm that my information was received and was beginning to be processed. I had to contact customer service over and over again during this 3-month process to ensure they were doing their due diligence and moving my paperwork along. Thank goodness I did, too, because they simply "forgot" to notify me a few times that they needed more information from me.

Find a local bank or credit union, don't give this miserable organization your business.

This company SUCKS! They are a complete mess. The most important person that you can you speak to his a Supervisor. That should let you know right away that this company will only F*** your life more messed up than they have already made. I

I spoke with Jasmine who was nice but extremely unhelpful! It seems they put in nice people but do NOT empower their associates making them useless! We paid off the car but forgot to turn off the automatic payments from the bank and send it $450 after it was paid off. Kia said it would take up to 30 days to return the money. They had NO way to call the department in charge of sending the check to expedite the process, only an email and could not even guarantee that would go through. I can promise you they would not accept me telling them I was going to wait 30 days to pay them! When I asked for a supervisor, Jasmine told me they would not be able to do anything - I guess she didn't want me to talk to a supervisor. She then put me on hold for OVER 7 minutes until I finally had to hang up. USELESS! Certainly NOT the way to treat a customer.

This was my first experience leasing a car it was terrible. Once my lease was up I knew I was a little over my miles (few hundred miles) and their buyout option was almost $1,000 more than what I was originally told when I leased my optima. Kia Motor finance said well that's too bad and I have no intention of re-leasing with them so I HAD to take buyout option. To make matters worse my buy out option was $1800 higher than market value so I got completely screwed so not only do I have to get it re-financed through bank for used car loan I have to pay $2,300 out of pocket to pay for sales tax and what I got my car approved for at market value. They give you little information or feedback. They are a bunch of Crooks over at Kia Motor Fiance! Stay away or you will regret it. I am done buying new cars and will never lease again

Have paid every single bill I have been sent, but am continuously called by the finance company saying no bills have been paid. Spoke with customer service who said the account is paid off. Calls continue saying it is not. No idea where my money is going then because I have paid for the lease every month. Finance company is the rudest bunch I have ever had the displeasure of speaking to. Will never ever touch KIA again and cannot wait for my lease to expire to be done with them all.

Paid off my kia over a year ago,have talked to them and been told they will send the lien release,still haven't gotten it,the dmv said they can do a lost title after I get the lien release,then pay $100,this company should have to pay for the lost title and a years worth of dealing with them with no results,cant upload a photo of proof because it wont let me upload a pdf

I've been having my Kia Optima for a year-and-a-half never had any problem with Kia so far so good but wow seeing all these bad judgments about them make me don't want to trade it in and get a new one

Kia is the worst company I've ever dealt with I paid off my lease on 11/14/2022 and till now 01/12/2023 I never received the car title, I've been calling customer service almost everyday and each time the representative tells me different story about why my title is not sent yet.everytime I called I've been giving a confirmation number for my request which is sending the title for me and when I call again to check on my request with the confirmation number it's either not found or my request is under review but still nothing changed.
I can't drive the car because I don't have a registration or license plate under my name.
I have a very bad experience with kia I don't recommend to anyone. It's the worst company.

Kia Finance is horrible. Has ruined my credit score. They do not cooperate with their dealers nationwide. Avoid leasing any Kia from this company, they are corrupt and currently under investigation by department of commerce and fbi. Stay away from leasing from this company.

Kia Auto Finance is no help

I called them explaining that due to Covid-19 I have been out of work for two weeks with no timeframe on returning and could I postpone my next few monthly payments. They said sure, they would just be added on to the back end. Great. Then I asked how the interest charges would be handled. They said they would continue as is, accruing daily. REALLY? So if I postpone next months payment my interest will accrue for 60 days instead of 30. And postponing 2 months payments will add 90 days of accrued interest? So Kia Finance is MAKING MORE money on me in these trying times. My last 2 cars were Kia's. Never again.

My experience just with dealing with Kia Motors Finance has been horrible. They have the worst customer service I have ever dealt with before. On all of my paperwork from the dealership, my address was correct but not with them. Then it took 4 phone calls to get them to correct the address. Not to mention, when I called and asked for a supervisor, I was totally ignored and given the wrong information. I asked for a supervisor at least 6 times before anything was done. Then on top of all of that, I just called them and a representative picked up the phone and just sat there.

Worst company I have ever dealt with. Worst Customer support. It feels like they don't want you to pay in order to charge you penalties. It makes no sense why they tell you auto pay is set up, even emailing you confirmation about the payment processing. Then when you check you account it never goes through. You have to manually pay even though you are using the same exact bank account. When you try to contact support they keep transferring you to different departments saying you are in the wrong department. Kia cars are great, just don't finance through Kia.

I will never do business with kia again. Their customer service is by far the worst to deal with. They lie to you and will not work with you despite claiming that they would. Trust me, I don't do a lot of reviews but for those considering doing business with kia, beware! They won't care for you as a valued customer.

If you can go anywhere else! Please do! They double charged my account one month for over $700 and when I called they told me they can only issue a refund through a check and it will take two weeks. A month later still haven't received the check. Also called at the end of the first two weeks and they hadn't process the check as yet so I asked them to post in to the next month's bill they guaranteed that this will happen. I received a notice that my bill was past due and I would be charged a late fee. I called and spent a hour on the phone and no one could tell me where my check was or what happened to the amount but they made sure to ask if I'll be paying today. This company has given me nothing but headaches since the beginning and it's not worth the struggle. If I could break this contract I would

Two weeks ago my dealer canceled the loan I had on my new vehicle and I signed a new loan agreement. All documentation was sent to Kia Motors Finance, but two weeks later my account hasn't been updated yet. Every time I called them, they sent me to Collections. They refused to transfer me to another department and keep saying I owe them money, which is false. Terrible customer service!

Paid off auto loan in early Dec, 2020. This is mid-march and we are still awaiting the refund of a sizeable overpayment, despite numerous phone calls and promises. Keep being told it is "pending" - with no further explanation. Love the car and the dealer, but the finance company customer service is TERRIBLE, and we will never buy another KIA because of this.

My car was totaled out in September 1922. Kia told me I need to continue to make my payments until the insurance company settled with them. Insurance company continued to send them payments for settlement and for whatever reason it wasn't good enough. So I ended up making my payments for 10 months. In July 2023 Kia finally told me to quit making payments. So once they settled with my insurance company which was in September 2023. They reimbursed me for six of my payments. They have given me the runaround since then about the other payments they owe. I've talked to supervisor after supervisor. They sent emails to the supervisors. They sent it to escalation a dozen times. I need to know who I can get a hold of above a supervisor. I would never deal with this company again. It has been an absolute nightmare.