Kia Finance has been a nightmare. "customer service" hangs up after you've waited hours on hold, days in a row. When they finally answer and don't initially hang-up, they transfer your calls to 5 different departments then hang up again, but not before you answer the same questions you answered with the last 4 representatives and not before you give a run down of what you're calling about just like you did with the last 4 reps, only to be told they can't answer the question you didn'task.
They DO NOT listen to your needs, even after you repeat them 5 different ways. They refuse to actually hear what you're saying.
Their site won't allow me to make payments on my 2 Kias after I've been leasing & making payments online for 8-yrs. Instead of attempting to correct the issue they charge me $7 × 2 to make phone payments. Now I have to do it again this month bc their online payment feature is not working for me still. There is no person you can talk to that doesn't have a super thick accent that is very difficult to understand when the connection is always fuzzy due to what I assume is because they transferr their calls to another country. Fuzzy connection or thick accent, pick one, not both because both make accomplishing anything nearly impossible.
At one point they falsley claimed I didn't make my final payments on my first leased Kia's but the cars were traded in one month early so no there were no payments due on those cars. The false claim prevented me from buying a house that year, literally. No preapproval until the mark was removed from my credit. It took me a year to get it off credit with VERY little help from Kia Finance. A year of fighting. All that time and energy towards something that never was. No apology no compensation. Nothing but headaches.
Another time they charged me a dollar more per payment than agreed upon with the dealership but they did it at a time that was last minute and I couldn't do anything about it unless I wanted to be without a leased car until it got solved.
The last two payments I made over the phone I had extra fees listed...I had to pay $24 extra, per car, but no one could tell why but they could tell me that if I didn't make payment in full, mystery fees included, my accounts would be considered past due & reported.
Upon paying off my vehicle the title department sent the title to my bank only because the cashier's check had my bank's name on it. Now they are saying that they can send me a copy of the title but of course it takes 5-7 days to process it. What a bunch of BS!
I have paid off the loans three months ago but I have not received either a title or a lien of release form. I keep calling them every other week, but they said I should call them again and again until I get them. I don't think this is what a customer service usually does, just ridiculous!
Zero communication, refused to pick up the car after a voluntary termination, they left it sat in my driveway for 8 months, then i discovered they'd kept charging me and put a mark on my credit report for being in arrears! They now refuse to talk to me at all and say i have to go through the ombudsman, I will never buy a Kia or Hyundai EVER again and will never deal with their finance company which appears to be Santander.
In my opinion you will be safer using a local loan shark.
Paid off my vehicle as I was trading it in. Need a signed letter stating it is paid off and kia customer service keeps sending the same thing over and over. No signature even though the agent assured me that they will put it in the request. Attempts to talk to someone that actually writes these letters was thwarted by a customer service supervisor who also refused to help me by sitting down and writing one of these letters on their professional letterhead. That all it would have taken is maybe 5 minutes to say my vehicle was paid in full. Now I'm sitting in limbo in Germany with the car dealership asking me every day if I have deregistered it yet and I have to tell them I am working on it. Never buy a Kia using Kia Finance. Sure everything is great until you get rid of the vehicle. They haven't even sent the title yet. Just a photo copy of the original with them as the lien holder still.
They talked me into Leasing a car. Don't do it.! They will charge you for every little ding and extra miles and if you do not buy or lease another car from them you will also pay! Never again will I deal with this outfit.
Upon lease return they want almost 3500. Dollars. Don't fall into this money pit!
Leased a Kia, then near the end (3 months to go) I paid the remaining months lease payments and purchased the vehicle. I had auto pay and after I had paid the vehicle lease off and purchased it, Kia Finance took an extra lease payment and has yet to reimburse me for the over payment. I have sent 3 emails, have written 3 letters, and made 4 phone calls. No results from the emails, no response from my letters, and the phone calls on each occasion I was told that I would receive a check in the mail for the over payment. I have received absolutely NOTHING! This has been, thus far, 4 months in the making. Totally unsatisfactory.
This post is strictly with Kia Finance. I've never had a problem with my local Kia dealer.
Terrible Fiance company. If you have a issue they have no interest in solving the problem. The frustration is so bad im hiring a lawyer. I suffer PTSD from being abused as a child and dealing with them been worse. In no way will I lease another vehicle from them. I'm currently looking into breaking my current lease these people are so bad. Unless you buy the car outright DO Not Use KIA Fiance.
If I could give them zero stars, I would customer service will hang up on you when you asked to speak to a supervisor. Supervisors have a worse attitude and customer service reps.
They miss appropriate payments that you requested to be made towards Principal and then have no excuse why your balance doesnt reflect it. Also additional hidden fees that they can explain.
They took our payment out twice, which then made our mortgage check bounce. They told us they would reimburse us for the late fee. A few months later were 10 days late on our payment and they called after we made our payment saying we owed them $6.00. Funny we never received the $50.00 late fee for our bounced check to our mortgage company but you made me pay you $6.00. My car can't be paid off quick enough. What a joke.
We return our car lease on time, meanwhile after a while they didn't send me any statement about the return, but suddenly they just send bill without any description for what. And they send it super late, and suddenly effect my credit score as late payment.
Meanwhile we finally send the check to them and they deduct right away from our bank but still they report that we have late payment on this month.
We call the customer service, someone name Chanda is also the horrible one. She actually laugh at us while explaining the things which is we still don't understand.
Our suggestion for you, don't lease or buy any car from this brand.
My account regarding this problem is under dispute right now and yet they still put the late payment report, if this won't settled I will seek a lawsuit.
After a miserable greeting by Jack at the start of the conversation with customer services, things got worse as he forced us to find the info we needed urgently on the website. I couldn't afford to lose him again and struggle to get through due to the urgency of the situation so I asked him to stay on the line in case we ran into problems with the website. This did not make him happy as he just wanted to end the call. We ran into so many problems trying to get the info we needed online and he was making it clear all the time that it was taking up his valuable time. In the end he decided to insult us down the phone and hung up on us! It's not often you come across retrograde customer service these days but its there at Kia Finance and its name is Jack. His remarks left 1 dealer, 1 very tech-savvy bod and one frustrated, very stressed customer, absolutely stunned.
I had to register my car in a different state due to a family move. I had to request the transfer and submit my information 4 different times via fax AND secure email before someone would take me seriously. Even then, I could barely get a response from customer service. Everyone I spoke to was woefully underinformed. They made me jump through hoops the whole time I was going through the process and gave me tiny pieces of information at a time, never the whole story. I followed their instructions to a tee and still, nobody followed up with me to confirm that my information was received and was beginning to be processed. I had to contact customer service over and over again during this 3-month process to ensure they were doing their due diligence and moving my paperwork along. Thank goodness I did, too, because they simply "forgot" to notify me a few times that they needed more information from me.
Find a local bank or credit union, don't give this miserable organization your business.
I have a lease and after 5 payments it was increased with no explanation, I tried to contact kia finance and very time I got somebody just telling me to go to the web page and never let me to explain what my problem was. I've been a client for almost twenty years and this is the way company treat their loyal costumers. Never again
This company SUCKS! They are a complete mess. The most important person that you can you speak to his a Supervisor. That should let you know right away that this company will only F*** your life more messed up than they have already made. I
I spoke with Jasmine who was nice but extremely unhelpful! It seems they put in nice people but do NOT empower their associates making them useless! We paid off the car but forgot to turn off the automatic payments from the bank and send it $450 after it was paid off. Kia said it would take up to 30 days to return the money. They had NO way to call the department in charge of sending the check to expedite the process, only an email and could not even guarantee that would go through. I can promise you they would not accept me telling them I was going to wait 30 days to pay them! When I asked for a supervisor, Jasmine told me they would not be able to do anything - I guess she didn't want me to talk to a supervisor. She then put me on hold for OVER 7 minutes until I finally had to hang up. USELESS! Certainly NOT the way to treat a customer.
This was my first experience leasing a car it was terrible. Once my lease was up I knew I was a little over my miles (few hundred miles) and their buyout option was almost $1,000 more than what I was originally told when I leased my optima. Kia Motor finance said well that's too bad and I have no intention of re-leasing with them so I HAD to take buyout option. To make matters worse my buy out option was $1800 higher than market value so I got completely screwed so not only do I have to get it re-financed through bank for used car loan I have to pay $2,300 out of pocket to pay for sales tax and what I got my car approved for at market value. They give you little information or feedback. They are a bunch of Crooks over at Kia Motor Fiance! Stay away or you will regret it. I am done buying new cars and will never lease again
Have paid every single bill I have been sent, but am continuously called by the finance company saying no bills have been paid. Spoke with customer service who said the account is paid off. Calls continue saying it is not. No idea where my money is going then because I have paid for the lease every month. Finance company is the rudest bunch I have ever had the displeasure of speaking to. Will never ever touch KIA again and cannot wait for my lease to expire to be done with them all.
Kia is the worst company I've ever dealt with I paid off my lease on 11/14/2022 and till now 01/12/2023 I never received the car title, I've been calling customer service almost everyday and each time the representative tells me different story about why my title is not sent yet.everytime I called I've been giving a confirmation number for my request which is sending the title for me and when I call again to check on my request with the confirmation number it's either not found or my request is under review but still nothing changed.
I can't drive the car because I don't have a registration or license plate under my name.
I have a very bad experience with kia I don't recommend to anyone. It's the worst company.
Kia Finance is horrible. Has ruined my credit score. They do not cooperate with their dealers nationwide. Avoid leasing any Kia from this company, they are corrupt and currently under investigation by department of commerce and fbi. Stay away from leasing from this company.
Paid off my kia over a year ago,have talked to them and been told they will send the lien release,still haven't gotten it,the dmv said they can do a lost title after I get the lien release,then pay $100,this company should have to pay for the lost title and a years worth of dealing with them with no results,cant upload a photo of proof because it wont let me upload a pdf
Overview
Kia Motors Finance has a rating of 1.3 stars from 299 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kia Motors Finance most frequently mention customer service, auto pay and business days. Kia Motors Finance ranks 342nd among Loans sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members