Kia Motors Finance

Scam company, I paid the full amount of my new car and they still tried to charge my account every 2 weeks!
I called few time, they bushiest you but not solving the problem.
No choice, i will hire a lawyer and sue this scammer.

Worst service. These guys dont know how to handle a rebooking. I called customer service like 1000 times in the past 3 months but they dont fix anything. Everything i call they raise a service request ask us to wait for 3-5 business days, After 3-5 business days nothing happens, but they say the request is closed. They raise service request again and the loop continues. Because of their ineffiecency, the cerdit report is effected inspite of paying my payments on time. These people are not able close to the duplicate account. If you want peace of mind stay away from KIA finance and lease.

I called to ask for a payment arrangement due to a Hurricane not one but 2 back to back.Told them we haven't worked and we are without power,water,food and damaged home they asked for my zip code said I was lieing about being in a Hurricane which did hit Florida refused to help me.I told them we had a State of Emergency in place and they still refused to help us.I wouldn't even give them a star but had to so I could post.This is ridiculous they don't care and was very rude and laughed at us.

I would like to share my extremely disappointing experience with Kia Finance, a company that, in my opinion, provides the worst customer service imaginable. The employees are uncooperative and refuse to engage in meaningful communication. They pick and choose which questions to answer, often ignoring the most critical ones.

Additionally, I encountered multiple instances where they attempted to provide false or misleading information, which made me feel deceived. Even during the contract signing process, they were already engaging in dishonest practices, misleading creditors and hiding important details.

It's shocking how little they care about transparency or treating their customers fairly. Instead of offering help or clarity, they seem more interested in manipulating the situation to their advantage. I would not recommend Kia Finance to anyone seeking an honest and reliable financial partner.

Brought a new 2024 Kia. Found out after downloading contract that they added power $3000 in service contracts that I did not want. Northlake Kia says that they sent Kia financial the money It is over 6 weeks and it still isn't off my principal loan amount

Arman (Kia Motors Finance)

This finance company is not open on weekends and does not make it an easy job to get your payoff amount when you traded your vehicle in. I had to call numerous times and even ask for a supervisor because the Rep would not give me what I needed. The rep then put me on a long hold.

I need to get a copy title to register my car in a new state that I just moved to and get a state inspection since my current inspection is expiring. Kia has advised me that it will take 6-8 weeks and that basically it is too bad so sad that I will be driving illegally until they are good and ready to help me. I spoke to a supervisor who said the same and it is being sent up the chain to see if they will honor me with an expedited title request so I can drive legally. Hope this is worth losing a customer since this is the second and last vehicle, I will ever finance through them. Funny I need to check re: certification of review because I can be doing something illegal. You just can't make this stuff up.

Unable to set up auto pay due to their company "not being able to find account." I have discussed with my bank who advised me to file a complaint with my bank so they can try to to figure out what Kia is doing wrong. Kia charged me a late fee AND a fee to use debit card to make my payment. This is our 5th (and last) Kia car and they have not had any problems previously pulling money out. My last conversation with customer service said they had to "escalate" my problem and the managers would call me back in the next day... one week... no word.

This sham of a company took 2 payments out of my account for March without my consent. I simply requested a due date change. They took the payment out of the original due date, then they took it again on the new due date, just 1 week later. Then was told it takes 16 days to a paper check refund. What? This company is a bunch of thieves. I will never deal with them again nor buy another Kia!

Trying to deal with Kia finance going through some problems with the auto strike going on. They're not helpful at all. They keep going back to they understand that. It's a tough time in the auto industry right now. But they keep just wanting their money. So tell your friends tell everybody. Do not go with Kia finance, Canada.

I've been with them for a few years… but I recently changed accounts to keep my payments up…. I've been on the phone the last few weeks to make the payment this past month… every representative that I have spoke to could not speak clear English! This is the worst few weeks of my life…. Hope I don't this have to deal with every single month….

My car was totaled out in September 1922. Kia told me I need to continue to make my payments until the insurance company settled with them. Insurance company continued to send them payments for settlement and for whatever reason it wasn't good enough. So I ended up making my payments for 10 months. In July 2023 Kia finally told me to quit making payments. So once they settled with my insurance company which was in September 2023. They reimbursed me for six of my payments. They have given me the runaround since then about the other payments they owe. I've talked to supervisor after supervisor. They sent emails to the supervisors. They sent it to escalation a dozen times. I need to know who I can get a hold of above a supervisor. I would never deal with this company again. It has been an absolute nightmare.

DISHONEST DEALERS! Be careful if you return a lease to this dealership. I took my car in to have it looked out early so I could make any necessary repairs on my own. The gentleman helping me looked at the tires, we took pictures of measurements, and agreed the tires were within the contract specifications. Four months after I turned in the vehicle I received a bill for $200 to replace a single tire. After sending pictures proving the tire was within standards Kia still says I owe them for the tire. Why would I ask someone to look at the tires and take pictures of the thread gauge and turn the vehicle in early if the tires were not all good? I would have replaced the tire for much less than $200 before turning it in. When I call the dealership, Michael Lang was extremely friendly and sounded sympathetic. He took a message and no one ever called me back. Boo! Bad service! Dishonest. Avoid!

Kia Finance only allows you to pay online(free) or by automated system(3.95) both use your bank routing and no debit card. You then risk an unexpected payment or forgetting because it takes several days to come out. So then what happens? You're only allowed to pay with a live customer service call where you can use a debit card and come out automatically(7.95 fee for 3 months) they rip you off big time. I suggest mailing them a money order and then NEVER using them to finance your vehicle again!

KIA has not paid off my trade in for over 6 weeks. Finance person named Ron Iqbal does not return phone calls. Left 6 messages with sales staff. Cannot leave him a message as his voice mail is always full. Once the sale is done, Northstar KIA is obviously done with you. Go elsewhere. I will NEVER be a KIA customer again because of this post lease problem that could have been easily resolved with one call. Or simply a call to me saying he will check and call back.

Paid in full and settled in Oct 2020 yet somehow they keep reporting my account (0 balance - no late payments) to EQUIFAX and every time they do - my credit score goes down by 5 points. I've called three times - each time transferred at least 3 times and on hold for 25 min. Something wrong with this picture?!?!?!?!? Are these guys not regulated at all?!?!?!

Paid off auto lease in late July. It's now mid September and they are still holding the refund. Despite numerous phone calls and promises, it's still "pending" - with no further explanation. I will never direct anyone to them!