Kia Motors FinanceReviews 298

Worst service. These guys dont know how to handle a rebooking. I called customer service like 1000 times in the past 3 months but they dont fix anything. Everything i call they raise a service request ask us to wait for 3-5 business days, After 3-5 business days nothing happens, but they say the request is closed. They raise service request again and the loop continues. Because of their ineffiecency, the cerdit report is effected inspite of paying my payments on time. These people are not able close to the duplicate account. If you want peace of mind stay away from KIA finance and lease.

Scam company, I paid the full amount of my new car and they still tried to charge my account every 2 weeks!
I called few time, they bushiest you but not solving the problem.
No choice, i will hire a lawyer and sue this scammer.

I called to ask for a payment arrangement due to a Hurricane not one but 2 back to back.Told them we haven't worked and we are without power,water,food and damaged home they asked for my zip code said I was lieing about being in a Hurricane which did hit Florida refused to help me.I told them we had a State of Emergency in place and they still refused to help us.I wouldn't even give them a star but had to so I could post.This is ridiculous they don't care and was very rude and laughed at us.

I would like to share my extremely disappointing experience with Kia Finance, a company that, in my opinion, provides the worst customer service imaginable. The employees are uncooperative and refuse to engage in meaningful communication. They pick and choose which questions to answer, often ignoring the most critical ones.

Additionally, I encountered multiple instances where they attempted to provide false or misleading information, which made me feel deceived. Even during the contract signing process, they were already engaging in dishonest practices, misleading creditors and hiding important details.

It's shocking how little they care about transparency or treating their customers fairly. Instead of offering help or clarity, they seem more interested in manipulating the situation to their advantage. I would not recommend Kia Finance to anyone seeking an honest and reliable financial partner.

Brought a new 2024 Kia. Found out after downloading contract that they added power $3000 in service contracts that I did not want. Northlake Kia says that they sent Kia financial the money It is over 6 weeks and it still isn't off my principal loan amount

I need to get a copy title to register my car in a new state that I just moved to and get a state inspection since my current inspection is expiring. Kia has advised me that it will take 6-8 weeks and that basically it is too bad so sad that I will be driving illegally until they are good and ready to help me. I spoke to a supervisor who said the same and it is being sent up the chain to see if they will honor me with an expedited title request so I can drive legally. Hope this is worth losing a customer since this is the second and last vehicle, I will ever finance through them. Funny I need to check re: certification of review because I can be doing something illegal. You just can't make this stuff up.

DO NOT EVER USE KIA FINANCE! Horrendous Finance System! We paid our lease off in full and had to submit the odometer statement 4 seperate times! It was literally to the point that they were keeping our car title hostage. One of them was a physical paper copy mailed with a cashiers check that somehow dissapeared but they seemed to receieve the check the exact same envelope just fine. 15 days is the amount of time it should have taken to receive our title. By the time it was all said and done it was over two months. After multiple hour long phone calls with multiple different professionals who all gave us different information on when we would receive the title and where to send the odometer statement. Beyond terrible finance system that screams we will do everything to ensure we get every penny from you. DO NOT EVER USE KIA FINANCE!

Arman (Kia Motors Finance)

This finance company is not open on weekends and does not make it an easy job to get your payoff amount when you traded your vehicle in. I had to call numerous times and even ask for a supervisor because the Rep would not give me what I needed. The rep then put me on a long hold.

This sham of a company took 2 payments out of my account for March without my consent. I simply requested a due date change. They took the payment out of the original due date, then they took it again on the new due date, just 1 week later. Then was told it takes 16 days to a paper check refund. What? This company is a bunch of thieves. I will never deal with them again nor buy another Kia!

Unable to set up auto pay due to their company "not being able to find account." I have discussed with my bank who advised me to file a complaint with my bank so they can try to to figure out what Kia is doing wrong. Kia charged me a late fee AND a fee to use debit card to make my payment. This is our 5th (and last) Kia car and they have not had any problems previously pulling money out. My last conversation with customer service said they had to "escalate" my problem and the managers would call me back in the next day... one week... no word.

If you have any other way to finance your purchase I reccommend doing so. Clueless, rude, no understanding of customer service. Hours of my life I will not get back

My car was totaled out in September 1922. Kia told me I need to continue to make my payments until the insurance company settled with them. Insurance company continued to send them payments for settlement and for whatever reason it wasn't good enough. So I ended up making my payments for 10 months. In July 2023 Kia finally told me to quit making payments. So once they settled with my insurance company which was in September 2023. They reimbursed me for six of my payments. They have given me the runaround since then about the other payments they owe. I've talked to supervisor after supervisor. They sent emails to the supervisors. They sent it to escalation a dozen times. I need to know who I can get a hold of above a supervisor. I would never deal with this company again. It has been an absolute nightmare.

For seven months I have tried numerous ways password-protected portals emails scans faxes calling almost every day escalation team supervisors it doesn't matter I have had the hardest time with Kia finance my registration has lapsed I am going to get another temporary my second one I am frustrated quite literally the fourth time I went to the DMV when my paperwork was supposed to be there it was there The certificate of state transfer without a Vin number the women at the DMV have never seen that in their working history there I was the first one I want to start a class action lawsuit I want to get lawyers involved this is absolutely ridiculous and I know I'm not the only one

Bought a 2022 telluride after I test drove it however the one I drove was not the 1 they gave me it was to be a lx model to find out its a sx model the one I drove had a power lift gate the 1 they gave me had manually had power seat and heat the one I got had manually the price was to be 38k but then a 10k dealer fee plus extended warranty package 4.99 fin brought the car to 68k what a ripoff

I've been with them for a few years… but I recently changed accounts to keep my payments up…. I've been on the phone the last few weeks to make the payment this past month… every representative that I have spoke to could not speak clear English! This is the worst few weeks of my life…. Hope I don't this have to deal with every single month….

Trying to deal with Kia finance going through some problems with the auto strike going on. They're not helpful at all. They keep going back to they understand that. It's a tough time in the auto industry right now. But they keep just wanting their money. So tell your friends tell everybody. Do not go with Kia finance, Canada.

I spoke with Janette on 9/15/23. She was very rude and unprofessional. Janette refuse to assist me with any information. I requested to get transferred to a different agent. Best agent EVER Monica.

Impossible to contact. Online access difficult. Agents unintelligible. All in all a horrible experience. Do NOT - I repeat - do NOT FINANCE WITH Kia.

Paid off my kia over a year ago,have talked to them and been told they will send the lien release,still haven't gotten it,the dmv said they can do a lost title after I get the lien release,then pay $100,this company should have to pay for the lost title and a years worth of dealing with them with no results,cant upload a photo of proof because it wont let me upload a pdf