Kia Motors FinanceReviews 298

I've never in my life been screwed around by a company like this. They are scam artists. Totaled my car back in early august, KIA won't release the documents to close this out, in return they are charging me for every month. Every representative and manager is incompetent, places blame on others, rude, and if you challenge them about it they will hang up on you. They have been a complete nightmare. Its theft.

Kia financial service is not even worth a 1 star but unfortunately thats the lowest rating possible. They are incompetent and can not solve an issue. Each time You call about the same problem you get a different response even though call notes should show exactly what took place on last call. Always wrong information given by agents and supervisors causing even more delay. The supervisors are rude and useless. They have no authority. I would not recommend this company and I will never use them again.

Leased a Kia, then near the end (3 months to go) I paid the remaining months lease payments and purchased the vehicle. I had auto pay and after I had paid the vehicle lease off and purchased it, Kia Finance took an extra lease payment and has yet to reimburse me for the over payment. I have sent 3 emails, have written 3 letters, and made 4 phone calls. No results from the emails, no response from my letters, and the phone calls on each occasion I was told that I would receive a check in the mail for the over payment. I have received absolutely NOTHING! This has been, thus far, 4 months in the making. Totally unsatisfactory.
This post is strictly with Kia Finance. I've never had a problem with my local Kia dealer.

Had my car stolen and totaled by the insurance. Kia is trying to get from insurance the full blue book value rather than the buyout value thus making a profit of customer's agony rather than forwarding the credit balance to customer

I read some of the reviews here after my current issue, and this story isn't typical of that...

I am not late for payments, nor am I in a financial bind. I have paid around 2k in excess of what I need to date and am looking into refinancing.

Then, when going through my payment history, I discovered that Kia Finance has helped itself to around $200 in excess to what they are owed towards interest payments from the payments I made (currently they are owed about 14% or 5 months of the loan term interest - they helped themselves to 39%!). I was told at the dealership (their finance manage is now taking my case in hand personally) that any payments in excess of what is owed is automatically put towards the principal (like any other loan). When I called the direct phone line to Kia Finance, and laid the math on them, the woman actually had the gall to hang up on me. This is really outrageous. Is Kia insane to allow these mobsters to put their official name on such a shady loan shark company?

They accept payment, give you confirmation of the payment and then notify you 3 months later that the payment reversed. Meanwhile they allow you to keep making payments thinking you are up to date. I received no notification about my account status until they were calling to collect. The customer service rep is indifferent to the situation and only concerned with when I can pay. I've been a Kia driver for almost 10 years now, and this is the treatment I get. I own the fact that the reversal is my fault, but why wait 3 months to contact me and let me know? This happened 3 times with them. I'm seriously considering refinancing for the sole purpose of getting away from Kia Finance. I'm definitely not buying from kia for my next vehicle regardless of how pleased I am with the car. This experience has tarnished the entire brand for me.

Most unprofessional and irresponsible customer service ever in my 20+ years experience. We cant communicate to Title department. Customer care team cant talk to Title Team. No team to escalate on Title department within Kia(Hyundai) even after they take 4 months to process a duplicate title. No one in the service department feel any shame that a customer had to follow up for everything. They need baby sitting and even after several follow ups (baby sitting) they cant finish any job. Most culture less and useless team ever. This unresponsive, irresponsible behavior from support team shows the attitude/vision of higher management especially related to customer focus on how they treat they clients and their time. Never ever go with Kia. If you want to still go with Kia, Hyundai cars then pay in cash or take loan from others and MAKE SURE you get your paper work for the amount you paid. They take your FULL money and don't have basic infrastructure to provide a title. What a shame to company and their upper management and CEO.

I am current a customer of KMF and they have the worst service. Mind you I am a current paying customer for over 1 year, every single payment I have made has been on time of before the due date. They double charged my account and when I made them aware of the double charge and they told me they would refund me a check by mail that would take 10 buissness days, this company runs on ancient software and does not have any form of customer service, no empathy. By far the worst company I have ever dealt with and I myself work for a finance company and understand the service required and they are beyond below that standard.

I been on a hold from them since my insurance is trying to pay them the amount of the total loss of the car. I been calling them to see if they have sent the letter of acceptance and they told me they already sent so I called my insurance and they checked to see if they had sent it and that was a lie. Now I have to wait on them another week for my insurance to get their letter so we can get out of this problem.

Paid off my vehicle as I was trading it in. Need a signed letter stating it is paid off and kia customer service keeps sending the same thing over and over. No signature even though the agent assured me that they will put it in the request. Attempts to talk to someone that actually writes these letters was thwarted by a customer service supervisor who also refused to help me by sitting down and writing one of these letters on their professional letterhead. That all it would have taken is maybe 5 minutes to say my vehicle was paid in full. Now I'm sitting in limbo in Germany with the car dealership asking me every day if I have deregistered it yet and I have to tell them I am working on it. Never buy a Kia using Kia Finance. Sure everything is great until you get rid of the vehicle. They haven't even sent the title yet. Just a photo copy of the original with them as the lien holder still.

Paid off auto lease in late July. It's now mid September and they are still holding the refund. Despite numerous phone calls and promises, it's still "pending" - with no further explanation. I will never direct anyone to them!

My experience is similar to that of others that have commented here. I did a lease buyout six weeks ago and they took my money on that day and I was told i would receive my title in 7-10 days. The title never came and i have called twice since and the agent tells ne that the title will be sent out the next day and evidently could not care less about the situation. The supervisors are utterly unhelful and bizarrely rude as if it is me that is the wrong. On what of the calls, when the agent was putting me through to her supervisor, I heard her calling me a f**ing a***ole when she was explaining the situation to him. The supervisor simply denied that it ever happened and did exactly nothing to help the situation, refusing to tell me how I would go about ecalating the situation.

They have my money and despite telling me that they are sending it, won't give me the document that proves that i own the car. There must be some legal recourse here as this is downright dodgy that so many people have had the same experience.

This place sucks unbelievable! And I really mean it, the worst customer service I've ever had and my life, I'm refinancing my car with other bank, which my bank is asking for a 10 day pay off document from Kia finance so I my bank can pay the total amount to Kia finance, but I been trying for the pass month like really past month calling them why I haven't got the document by today I Ben calling them 6 time in the month to trying to get this paper after 73 hrs they been telling me I should receive it, well guess what it's been about a month and I'm so piss by now I haven't got anything in my hand! This is really that worst experience ever, I will give you a — 10 of your rating

Documents showing car paid off new title notarized docs and all. The came and tried to repossess the car. 3 months after finalized debt. How lame. I'm filing suit with others. Bad records maybe, or cheats I'm not sure, but never again will I finance from them. Cars are good. Finance not good at all they rank 131 on ratings, I wish I would have known.

I made the mistake of overpaying my final payment with Kia in April of 2021. I contacted them immediately and told they would send it back in 45 business days. I said that was ridiculous. They said they would expedite the payment. They then supposedly sent the payment to my old address even though they had my new address. Said i'd need to wait for that check to return to them 30 days. I have repeatedly called and customer service tells me they have sent messages and they either haven't responded or say the request had the wrong number associated which delayed payment. Long story short, its now mid-August and I have NO Check. No payment. They are sitting on my money. If I owed them i'd be getting all kinds of threats. But I guess they feel they can screw around with their customers and steal their money. And the kicker is their customer service (who have all been very polite) can't even talk to the people responsible for paying checks. They have to send "messages" which apparently get ignored.

I will never buy or lease another Kia! Horrible customer service. I did a lease and I still don't have my title transfer to other state, after almost two months! Every time I call, I get a different answer! Even the "supervisors" are rude and incompetent! Never ever again!