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Kia Finance has been a nightmare. "customer service" hangs up after you've waited hours on hold, days in a row. When they finally answer and don't initially hang-up, they transfer your calls to 5 different departments then hang up again, but not before you answer the same questions you answered with the last 4 representatives and not before you give a run down of what you're calling about just like you did with the last 4 reps, only to be told they can't answer the question you didn'task.
They DO NOT listen to your needs, even after you repeat them 5 different ways. They refuse to actually hear what you're saying.
Their site won't allow me to make payments on my 2 Kias after I've been leasing & making payments online for 8-yrs. Instead of attempting to correct the issue they charge me $7 × 2 to make phone payments. Now I have to do it again this month bc their online payment feature is not working for me still. There is no person you can talk to that doesn't have a super thick accent that is very difficult to understand when the connection is always fuzzy due to what I assume is because they transferr their calls to another country. Fuzzy connection or thick accent, pick one, not both because both make accomplishing anything nearly impossible.
At one point they falsley claimed I didn't make my final payments on my first leased Kia's but the cars were traded in one month early so no there were no payments due on those cars. The false claim prevented me from buying a house that year, literally. No preapproval until the mark was removed from my credit. It took me a year to get it off credit with VERY little help from Kia Finance. A year of fighting. All that time and energy towards something that never was. No apology no compensation. Nothing but headaches.
Another time they charged me a dollar more per payment than agreed upon with the dealership but they did it at a time that was last minute and I couldn't do anything about it unless I wanted to be without a leased car until it got solved.
The last two payments I made over the phone I had extra fees listed...I had to pay $24 extra, per car, but no one could tell why but they could tell me that if I didn't make payment in full, mystery fees included, my accounts would be considered past due & reported.
Date of experience: November 26, 2023
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Kia Motors Finance has a rating of 1.1 stars from 299 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kia Motors Finance most frequently mention customer service, auto pay, and business days problems. Kia Motors Finance ranks 65th among Loans sites.
I pay my car payment weekly you cannot set auto pay up for doing so which would be very convenient.it does give a week to week breakdown of payment of intrest and principal and only takes 2 days for draw from bank.
I would like to share my extremely disappointing experience with Kia Finance, a company that, in my opinion, provides the worst customer service imaginable. The employees are uncooperative and refuse to engage in meaningful communication. They pick and choose which questions to answer, often ignoring the most critical ones. Additionally, I encountered multiple instances where they attempted to provide false or misleading information, which made me feel deceived. Even during the contract signing process, they were already engaging in dishonest practices, misleading creditors and hiding important details. It's shocking how little they care about transparency or treating their customers fairly. Instead of offering help or clarity, they seem more interested in manipulating the situation to their advantage. I would not recommend Kia Finance to anyone seeking an honest and reliable financial partner.
I would like to share my extremely disappointing experience with Kia Finance, a company that, in my opinion, provides the worst customer service imaginable. The employees are uncooperative and refuse to engage in meaningful communication. They pick and choose which questions to answer, often ignoring the most critical ones.
Additionally, I encountered multiple instances where they attempted to provide false or misleading information, which made me feel deceived. Even during the contract signing process, they were already engaging in dishonest practices, misleading creditors and hiding important details.
It's shocking how little they care about transparency or treating their customers fairly. Instead of offering help or clarity, they seem more interested in manipulating the situation to their advantage. I would not recommend Kia Finance to anyone seeking an honest and reliable financial partner.
Products used:
Car
Date of experience: September 18, 2024
Scam company, I paid the full amount of my new car and they still tried to charge my account every 2 weeks!
I called few time, they bushiest you but not solving the problem.
No choice, i will hire a lawyer and sue this scammer.
Date of experience: November 6, 2024
I called to ask for a payment arrangement due to a Hurricane not one but 2 back to back.Told them we haven't worked and we are without power,water,food and damaged home they asked for my zip code said I was lieing about being in a Hurricane which did hit Florida refused to help me.I told them we had a State of Emergency in place and they still refused to help us.I wouldn't even give them a star but had to so I could post.This is ridiculous they don't care and was very rude and laughed at us.
Date of experience: October 11, 2024
Brought a new 2024 Kia. Found out after downloading contract that they added power $3000 in service contracts that I did not want. Northlake Kia says that they sent Kia financial the money It is over 6 weeks and it still isn't off my principal loan amount
Products used:
Auto
Date of experience: July 12, 2024
I need to get a copy title to register my car in a new state that I just moved to and get a state inspection since my current inspection is expiring. Kia has advised me that it will take 6-8 weeks and that basically it is too bad so sad that I will be driving illegally until they are good and ready to help me. I spoke to a supervisor who said the same and it is being sent up the chain to see if they will honor me with an expedited title request so I can drive legally. Hope this is worth losing a customer since this is the second and last vehicle, I will ever finance through them. Funny I need to check re: certification of review because I can be doing something illegal. You just can't make this stuff up.
Date of experience: July 5, 2024
DO NOT EVER USE KIA FINANCE! Horrendous Finance System! We paid our lease off in full and had to submit the odometer statement 4 seperate times! It was literally to the point that they were keeping our car title hostage. One of them was a physical paper copy mailed with a cashiers check that somehow dissapeared but they seemed to receieve the check the exact same envelope just fine. 15 days is the amount of time it should have taken to receive our title. By the time it was all said and done it was over two months. After multiple hour long phone calls with multiple different professionals who all gave us different information on when we would receive the title and where to send the odometer statement. Beyond terrible finance system that screams we will do everything to ensure we get every penny from you. DO NOT EVER USE KIA FINANCE!
Date of experience: June 10, 2024
Arman (Kia Motors Finance)
This finance company is not open on weekends and does not make it an easy job to get your payoff amount when you traded your vehicle in. I had to call numerous times and even ask for a supervisor because the Rep would not give me what I needed. The rep then put me on a long hold.
Date of experience: April 15, 2024
I called Kia Finance about a issue with my payments going through Auto Pay Plus, and the Customer Rep hung up on me, because I was trying to explain how our payments will be payed through Auto Pay Plus. If dealerships are going to offer services like Autopay Plus they need to make sure their Finance understands what the heck is going on...
Date of experience: May 3, 2024
This sham of a company took 2 payments out of my account for March without my consent. I simply requested a due date change. They took the payment out of the original due date, then they took it again on the new due date, just 1 week later. Then was told it takes 16 days to a paper check refund. What? This company is a bunch of thieves. I will never deal with them again nor buy another Kia!
Date of experience: March 18, 2024
Unable to set up auto pay due to their company "not being able to find account." I have discussed with my bank who advised me to file a complaint with my bank so they can try to to figure out what Kia is doing wrong. Kia charged me a late fee AND a fee to use debit card to make my payment. This is our 5th (and last) Kia car and they have not had any problems previously pulling money out. My last conversation with customer service said they had to "escalate" my problem and the managers would call me back in the next day... one week... no word.
Date of experience: February 1, 2024
DISHONEST DEALERS! Be careful if you return a lease to this dealership. I took my car in to have it looked out early so I could make any necessary repairs on my own. The gentleman helping me looked at the tires, we took pictures of measurements, and agreed the tires were within the contract specifications. Four months after I turned in the vehicle I received a bill for $200 to replace a single tire. After sending pictures proving the tire was within standards Kia still says I owe them for the tire. Why would I ask someone to look at the tires and take pictures of the thread gauge and turn the vehicle in early if the tires were not all good? I would have replaced the tire for much less than $200 before turning it in. When I call the dealership, Michael Lang was extremely friendly and sounded sympathetic. He took a message and no one ever called me back. Boo! Bad service! Dishonest. Avoid!
Date of experience: August 28, 2020
Kia Finance only allows you to pay online(free) or by automated system(3.95) both use your bank routing and no debit card. You then risk an unexpected payment or forgetting because it takes several days to come out. So then what happens? You're only allowed to pay with a live customer service call where you can use a debit card and come out automatically(7.95 fee for 3 months) they rip you off big time. I suggest mailing them a money order and then NEVER using them to finance your vehicle again!
Date of experience: October 3, 2022
KIA has not paid off my trade in for over 6 weeks. Finance person named Ron Iqbal does not return phone calls. Left 6 messages with sales staff. Cannot leave him a message as his voice mail is always full. Once the sale is done, Northstar KIA is obviously done with you. Go elsewhere. I will NEVER be a KIA customer again because of this post lease problem that could have been easily resolved with one call. Or simply a call to me saying he will check and call back.
Date of experience: August 3, 2022
This institution never mailed contract, account number and contact info. Used wrong address knowingly and ruined my credit. Refusing to answer certified mail, emails or phone calls. We are still in legal battle with them.
Absolutely not a recommendable institution!
Date of experience: September 18, 2020
Paid in full and settled in Oct 2020 yet somehow they keep reporting my account (0 balance - no late payments) to EQUIFAX and every time they do - my credit score goes down by 5 points. I've called three times - each time transferred at least 3 times and on hold for 25 min. Something wrong with this picture?!?!?!?!? Are these guys not regulated at all?!?!?!
Products used:
Car
Date of experience: February 4, 2021
Paid off auto lease in late July. It's now mid September and they are still holding the refund. Despite numerous phone calls and promises, it's still "pending" - with no further explanation. I will never direct anyone to them!
Date of experience: September 15, 2021
The worst customer service. So glad I will be done with them this year. No Supervisors ever available. They out you on hold forever. Their cars are just like their customer service all a piece of crab. Buy be aware. Rating double zero.
Date of experience: June 11, 2019
Kia financial service is not even worth a 1 star but unfortunately thats the lowest rating possible. They are incompetent and can not solve an issue. Each time You call about the same problem you get a different response even though call notes should show exactly what took place on last call. Always wrong information given by agents and supervisors causing even more delay. The supervisors are rude and useless. They have no authority. I would not recommend this company and I will never use them again.
Date of experience: November 17, 2021
Documents showing car paid off new title notarized docs and all. The came and tried to repossess the car. 3 months after finalized debt. How lame. I'm filing suit with others. Bad records maybe, or cheats I'm not sure, but never again will I finance from them. Cars are good. Finance not good at all they rank 131 on ratings, I wish I would have known.
Date of experience: August 25, 2021
I have owned 2 Kia's in the last 4 years have paid them both off. My latest was paid off in less than 1 year. Can't get my title released to the FL DMV or a lien release letter to me. As long as you don't pay off your loan, you're fine, otherwise, no one can help, no one gets anything done, and you have no recourse but to have your title held hostage by Kia Finance. Disgusting. No management handling will help you, and you will waste hours of your time, without resolution because they are working from home, and can't do anything any better. This is what I was told by one of their managers. Not acceptable.
Date of experience: September 28, 2020
A random charge appeared on my account 6 months ago and the people at Kia Finance are telling me my only option is to the balance or my late charges will keep increasing. After speaking with 10 representatives and reviewing all my monthly payments together to make sure I didn't miss any, sending my account to payment processing for review, no one knows where it came from. When I asked who else can I talk to, my only response is "us" and to pay the amount to avoid further charges. I am baffled at their actions and response. I will never buy another car from them again.
Date of experience: January 26, 2021
Worst customer service I have ever experienced. Dealing with the DMV was much more pleasant if that says something. Incompetent and rude employees plus horrible processes/systems. You would think with all the negative reviews that they would change their protocol.
Sincerely makes me question whether I would ever purchase a Kia again because I don't want to deal with these people.
Date of experience: September 18, 2017
I pay my car payment weekly you cannot set auto pay up for doing so which would be very convenient.it does give a week to week breakdown of payment of intrest and principal and only takes 2 days for draw from bank.
Products used:
Finance
Date of experience: April 14, 2023
I've been having my Kia Optima for a year-and-a-half never had any problem with Kia so far so good but wow seeing all these bad judgments about them make me don't want to trade it in and get a new one
Date of experience: August 3, 2017
I'm always impressed with the customer service\. I love my Kia! I'm still in my lease so I'm a little nervous as to what will happen when it's over.
Date of experience: August 11, 2017
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