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Kicks Crew has a rating of 1.1 stars from 54 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kicks Crew most frequently mention customer service, and original shipping problems. Kicks Crew ranks 669th among Shoes sites.
I have ordered 4 different times and have been satisfied each time. The shoes take about 7-10 days to arrive, otherwise zero issues.
We recieved our order earlier this week. Kickscrew legit sent worn dirty shoes. They refused a return and partial refund because the kickscrew tag was cut off. Absolutely horrendous! Do not waste your time and $$$. They claimed that the marks were oxidization and occur over time. Let's be clear, the black dirt marks from someone handling the shoes and not washing their hands prior is what the black marks are from. Not oxidization Also, we have the Kickscrew a.k.a kickscrew you over, tag and included it in the photos sent. But because the zip tie like material was cut, they are claiming they can not verify that these were the shoes I ordered. Disgusting customer service. DO NOT SPEND YOUR DOLLARS HERE!
Do not buy from kickscrew!
Do not buy from kickscrew! It has to be the worst online experience I have had in years. I payed for a pair of shoes and after I had paid I had realised the cost of postage was so high that it made any savings on the shoe redundant. After a minute of pressing purchase and paying for the item, I reached out to kickcrew to ask for the order to be cancelled and for a refund to be issued. They then informed me that I could only get store credit or incite a 15% deduction on the refund. I but back but with no luck so diceded to take the loss on the chin as I didn't want them to take the rest of my money regardless if it was going to cost me. They then issued the refund and I noticed that they had taken 15% of the whole sale including the postage! How are they including postage in the deduction. Nothing was shipped, nothing was picked or packed, nothing was had been done apart from them pressing cancel on their end. Absolute robbery, I would never buy from them and I would recommend buying from anywhere else and save any heart ache. Kickscrewed!
Products used:
Shoes
Best place to buy and preorder highly sought J's. Bought from them for more than 8x now and never had a problem. :)
Run from these people they are scammers they purposely send the wrong size so when you send it back they charge you a 67 dollar return fee
Products used:
None!! Return fee is 65 dollars and 15 percent off the original price
Horrible customer service and price gouge! Had to pay extra 90$ for duty and they didn't fit! Trash website horrible people do NOT waste ur time and money
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