Kickstarter has a rating of 1.6 stars from 209 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kickstarter most frequently mention customer service, project creators, and great idea problems. Kickstarter ranks 19th among Crowd Funding sites.
I see a lot of bad stories on here from the backer size but really that's a shame on the makers and not the platform itself. We were recently funded several months ago and came through on our promise to deliver for our backers. The Kickstarter support team was thorough in their vetting of our campaign and were pretty quick to respond to any questions or concerns we had. No real problems and we'll probably launch our next product with them again soon.
Another BAD experience, but with good end. Kickstarter stopped comunication after clearly saw that procejt is scam. Honkong creator stopped comunicating, closed websites etc. Kickstarter does nothing, even marked project as sucsess. They see only money, not customers. Not even one project more. My lucky was that my bank has 120 day policy FROM date od delivery not from paying :) So they refund me and Kickstarter blocked my account - only good peoples are here, lol :D
Kickstarter lost my login, stating they couldn't find my email address, despite it still receiving news emails from Kickstarter, and after a few replies where they requested detailed information about the account (which I provided) are now not replying to me.
I would be extremely wary of having any dealing with Kickstarter, I certainly won't be backing any more projects.
Noria project; small a/c: bought four units a year ago. Paid $2500. Promised delivery date March of 2017. Got an email last week saying, 'we are on schedule to ship your products in October of 2017.'Totally disingenuous. A transparent business would have said something like, sorry, there has been a delay. The implicit lie in the email is what, more than the delay itself, has made me lose confidence in this 'start-up'. To that end I would like an honest discussion of what is going on, whether the a/c is no longer a viable project (in which case I will have central air installed for next year) or why there is a delay, f. Please be realistic and honest, not patronizing and vague and 'hopeful'. I sent an email asking the reason for the delay and have received no reply. I looked up Noria online and found that they are still selling the a/c's to 'investors' but for far less money than I have paid them. Please reply. It is common courtesy and a good business strategy.
Horrible Customer Support. They choose their projects not based on what fits their guidelines but by how the person feels that is looking at your project. I had a fully completed project. I even have a few backers without them. They denied my project and wouldn't talk to me again about it. They said it doesn't fit their guidelines. Waste of Time. Stay Away
They provide quite a bit of protection to ensure creators get their money and even help defend against chargebacks while at the same time sending form letters to backers that complain that the creator has disappeared with the money. Great concept but terrible implementation. Too bad they don't release the funds to the creator based on performance in intervals rather than all up front. I have had a few creators just flat take the money and run.
Better way to assure our money with those crowdfunding company's is 25% upfront
And wen the project is ready then it will be time to give the rest of 75% of the money
And with the need of a tracking number for the item.
Made a review on Better business bureau to.
Lost 525.00$ Cad money with this phoney project
Tip for consumers:
Better way to assure our money with those crowdfunding company’s is 25% upfront
and wen the project is ready then it will be time to give the rest of 75% of the money
and with the need of a tracking number for the item.
Products used:
Canot use because never received and not refunded
that what crowdfunding is all about
This pretends to give fair and equal treatment to all applicants, but it rejects applications after applicants have invested serious time and effort into compiling the application and being forced to sign up for an account with Amazon's payment system. It also does not give specific reasons for rejection in spite of the applications meeting all requirements and does not respond to email queries.
There is no delete button. If not successful, it will be on the internet permanently as a failed fund raising effort, so I recommend keeping your donation amount low. We received a private donor shortly after we put our Kickstarter site and did not pursue or advertise Kickstarter because we no longer needed to raise funds, but we could not delete the Kickstarter page. Now it is a permanent search engine find when Googling our name showing that we only raised $1 for our Kickstarter Fund Raiser effort. That $1 was from a solicitor wanting services. I would not recommend the site.
I have always been hesitant to just "donate" my hard earned money to help fund a startup project, and Kolstom eyewear helped me to confirm that hesitation. This was my first and last contribution ever to ANY Kickstarter program. After a $200 "investment", the program not only ran out of money, it was also "forced to abandon the project". So after waiting 2 years, I received nothing except an email from the company stating that there was no money left and the project would not be completed. Save your hard earned $$$$ people... Biggest waste of money EVER!
The service is a great idea and is full of outstanding projects people create! But as a rather experienced contributor I strongly recommend to think well before funding anything - expecially lately there are scam issues. Though these people with fake projects are easily detected, as for me.
This was my first time getting burned by Kickstarter who vetted a scammer who took our money, provided convincing project updates, and then disappeared. There won't be a second time for me. Any project can take your money and run and kickstarter will take their cut and do absolutely nothing about it.
I like the idea of Kickstarter. I participated in many projects since 2017 (47 projects). 6 projects turned out to be a scam and never materialized. I didn't calculate the money I lost because of this and for me it weren't the most expensive ones that didn't get through. Nevertheless I think Kickstarter should find a system to keep more control over the money they collect and distribute to the producers. It seems too easy to create a scam product, collect the money and run. (I only added 4 photo's)
I was really impressed by a couple of german guys, who managed to fit a solar powered engine into a fidget spinner. The idea amused me so much, that i think, it is worth to be mentioned here. If you like, visit https://www.kickstarter.com/projects/*******/youla-the-brand-new-solar-powered-spinner?
For myself, it is totally worth it, to get a kickstarter account and order some for my family. Enjoy!
I hate kickstarter. I see them turn down great ideas all the time but promote dumb ideas like a facebook clone. Come on, isn't one facebook enough? They helped these guys make $250,000 to make a copy of facebook when there's already dozens of open source social networking websites. That was 4 months ago, and there's still nothing to show for it. These guys took the money and ran, we'll see nothing of Diaspora, no one is going to leave Facebook. What a waste!
If kickstarter is going to support ideas at least support NEW ideas not old ones!
UPDATE 2013: Like I said 3 years ago, we saw nothing of Disapora. Kickstarter is a scam, they take the money and say "we'll give you something in 6 months!" and when you get nothing and try to complain to Visa they say "Sorry, that was 6 months ago!"
We had a pleasant experience crowdfunding and Kickstarter was a great partner. They are definitely strict and they asked us to change a few things (totally understandable as they want to protect their community) but setting up was easy, and getting paid afterwards was a breeze. Anytime we had questions they were fairly quick, my only wish is that they had phone support.
There are a lot of projects on Kickstarter, and it does appear that many people have gotten money this way. However, unless you reach your goal, you get nothing, even if you come close or raise thousands of dollars. There is a new site, www.RedBowWhitebox.com that allows you to receive funds donated, immediately and doesn't have a submission process.
Why do sites exist? As a purely charitable act of kindness, sprung from the spirit of love and giving that's solely for you and your needs or- for a profitable gain? Before doing business with any site/person/company, 1st ask yourself- What do they gain? In the case of kickstarter.com, the gain is your idea, your invention.
My initial Kickstarter project contribution experience went well. However, my repeated requests for an update on my 2nd project contribution were met with silence, as we those from the film maker. I contributed to this project in good faith and am now being ignored. So, I will NEVER contribute to Kickstarter again.
I backed a project called Edible Cutlery that failed. I never received the goods promised or a refund. Kickstarter does not support the backers and offers no refunds for failed projects. I would stay far away.
Twice I have funded a successful project, zero times the project has shipped to anyone on the list.
Kickstarter offers no accountability or help, despite the projects each stealing over $10,000 from the contributors. Their help desk just says that it is on us as backers to decide whether or not to commit the money.
I have now personally paid $500, and recieved nothing for it.
When people hear the word "crowdfunding", the first thing they think of is Kickstarter. They do a good job screening the submissions in making sure the quality of project on their platform at a higher standard. While there has been users who’s projects are often rejected, they have been very effective overall as they are the clear leader in both artistic and tech projects. They helped my Raytoons project get off the ground.
Tip for consumers:
Make sure to include plenty of videos, pictures, and information about your project. My examples are here: https://www.kickstarter.com/profile/raytoons
Used to be a decent platform but whoever runs quality control has no clue. They allow scammers to scam and don't care about backers. I guess they don't realize that the more backers that leave, the less chance Kickstarter has to survive. I'm done with a company that truly doesn't care about customers. Kickstarter supports scammers in order to make money. So they are scammers themselves.
One project I backed has taken more than a year plus to start mailing out the rewards for backing a project. They say the mailing process has begun. It took much longer than was projected. Ok... I'd wait. But we decided to move to a different state. I looked for a place to notify the project. Couldn't find any method. Went to Kickstarter help. I came across help docs for project creators. It says that creators don't have to offer backers a way of notifying them or shipping address changes. So my project didn't. I'll never back another Kickstarter project.
I guess the site has done good things but my experience was pretty negative. I was setting up a photo studio which was going to use a vintage method of photography. In my presentation I included that the kickstarter would help to rent the space. Seems like a studio would need a space to work out of.
Three days after submitting I got a denial email saying that my project went against their policies due to the funds being used "to acquire real estate".
I emailed back twice explaining that the space was essential to the project and that I'd already paid for it out of pocket but would definitely reimburse myself if the project was successful and sent in an appeal letter which they suggested.
I never heard anything back from them so went with indiegogo and got my project financed with only 4% fees instead of the 12% that KS charges.
$#*!ty service.
The basic concept of this site is creative artists getting funding for their projects through pledges. I found some really interesting projects where people had pledged thousands of dollars to help the artist achieve their dream. Great concept and I do hope sites like this succeed and give artists their shot at creating their projects.
Kickstarter is a good fundraising platform. However it offers no protection and no guarantees that projects will be finished and delivered. This created a good opportunity for Kickstarter scams, when people raise money for projects that were never planned to be completed, or projects that lie about the quality and basically resell low quality Chinese stuff 40 times the bulk price.
Thus if you really want to get what you back for, you need to be sure in the project you back in and in the person/people behind this project. But if you know the people already why share with amazon/kickstarter 10% of all pledges? Why not have all the money go directly to project creators, who need them.
Kickstarter is a leading crowd-funding platform for creative projects and products. Funded projects include films, video games, technology products, comic books and musical albums.
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