Kiehl'sReviews 135

Im really sick of them, I tired buying from them once, after that it won't let me buy again, doesn't matter how many credits cards I've tried. My credit cards billing address are the same with my ex, even my ex couldnt help me ordering from them, because he's address on Black list too, so i ask my friend to use his address and credit card, it went through, this is ridiculous. Stupid live chat service, takes 2weeks to email with no solution. $#*! you service, i like using theirs skin care, this is why i insisted asked my friend for helping, but theirs system is stupid, and terrible! I don't understand why they cant just tell people you cant buy it

I used Kiehls super multi corrective cream, daily reviving concentrate, midnight recovery and dark spot solution. I got blisters on my chin and itching the whole face and neck with slightly swollened. The blisters lasted more than two months and left dark patches. When I mentioned this allergic reactions to Kiehls they didn't provide me with a satisfactory answer. They wanted me to prove with bills to return money back though they have it in their system. I have an account with them which has reward points for the purchase of $ 248.50 bill. I had to spend for medication than the money I spent for Kielhs. The patches are not fading away. That is not an issue for them but it's a big regret for me. This is a very low quality product and very poor service for the customers. I recommend not to use this product by believing their advtsing tricks. We purchase a product keep a trust on their reputation and what they say. But when things go wrong they simply say the skin types r different and react differently. But they recommend the product for all skin types when purchased. I never had any allegic reaction for any skin care product I used since 20-25 years except Kiehls. I never recommend this to anyone.

Tried to order $77 stuff online during the promotion of $20 off 3 months ago. Tried multiple cards for millions of times, but all cards kept being rejected. Called customer service, received an email saying I will hear back in 5-7 business days about a resolution. 1.5 months passed, nothing happened. Called customer service again and the representative tried to place the order for me - still no luck. She filed another report into the system and I was told to wait for 5-7 days again. 3 weeks went by, of course nothing happened. Called again and was told to wait for another 5-7 days. 3 weeks later I was finally emailed back, being told that they couldn't resolve the payment rejection problem and I should go to the store. I called to confirm and was notified that the promotion expired and I could not get this promotion in store. I was also told that the previous representative should have notified me that. Well, I am not surprised at this moment that I was not told... Really great work that you have pulled off, Kiehl's!

First time they cancelled my order because I ordered more than 5 items.? So I tried to order again only 5 items, but they cancelled my order again. The reason was my shipping address wasn't residential! (I put my work address, so I can receive my package while I'm working) What? Really? They are the worse company ever! They don't want to sell their product for stupid reasons. I'll never try to buy their product again and tell people how their customer service is bad.

I`ve placed an order. My debit card was immediately charged FIVE times. The customer service told me it was a pre-authorization procedure to verify my card. Notwithstanding, I was told my card couldn`t be verified, so as a result I had to cancel my order. Now I don`t have an access to a big chunk of money until this so called pre-authorization sum is released. It will take a month with my bank. I`m totally unsatisfied with the situation. And they just don`t care, literally. It`s outrageous. Let alone the unfriendly and impolite call-center service. Never ever, Kiehl`s, never ever.

What is the point of sending me 'rewards' and offers and coupon codes if the website never accepts any payment? Customer service is non-existent once the rep finds the same result doing it for you over the phone. All I get is a form letter weeks later that says basically, 'yeah, that didn't work'. My solution may be a consumer complaint to my state AG. And, to start using other products who understand e-commerce. So relieved to hear so many similar experiences--customer service assured me it was only me. Ha!

Surprise, surprise, I wrote a long note through Kiehl's own 'email us' portal, and it bounced back WEBMASTER NOT FOUND. Astounding. Maybe there really isn't any IT help.

My last update: I decided to purchase these products at my department store cosmetic counter. The only thing they won't honor is giving me rewards points with purchase. But they'll honor all coupons/sales/promotional offers. The people at the store even said they hear the customer service is terrible, and that the parent company, L'Oreal, is too big to care.

I recently made a purchase at Stonestown Galleria Kiehls store and it will be the last time. I know the 2 products that I want so my intention is to go straight to where they are, pick them up, pay and leave. I have no sooner put my foot inside the door and this sales girl is on top of me, I mean on to of me, I am 5' nothing, she is right away asking what brought me to the store today and totally in my space. I am trying to pick my two products but she was so intrusive and made me nervous and uncomfortable so I picked up two Testers. Then she said you have taken two testers and gave me two non testers. I told her she had made me choose wrong items and that I know what I want but if I needed help I would ask her. I was so annoyed as had another customer standing at the counter who looked at me like I had done something wrong. I told the sales girl that if know what I want and no need to pounce on me the second I come through the door. I also said being European that we don't have sales people invade our space and basically use bad manners when a customer walked through the door. I do not understand why sales think this type of sales badgering a customer actually works. All it does for me, and a lot of other people I know is make us walk out the door and loose a sale. As I left the store I had 3 sales girls looking at me and the customer and I felt so uncomfortable. Then the sales girl that was standing there doing nothing and watching what went on said " have a nice day". Being the Irish girl I am was going to ask her if she was f serious or was she just being a cheeky twit but instead I told her " have a nice one too... Why this store have 3 sales girls in the store is beyond me because they have few customers and that is no wonder. These two particular girls were unprofessional and ill mannered and as much as I enjoy the products I will never go to this store again.

I'm not much of a beauty product connoisseur. But I once dating a woman who insisted I try Kiehl's, and I've been using it ever since. Hand lotion, face lotion and shaving products. The works.