• Kiki La'Rue

Kiki La'Rue

Write a Review

Overview

Kiki La'Rue has a rating of 3.5 stars from 75 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kiki La'Rue most frequently mention customer service, body types, and online boutique. Kiki La'Rue ranks 146th among Women's Clothing sites.

  • Service
    5
  • Value
    4
  • Shipping
    4
  • Returns
    5
  • Quality
    5
1
See all photos
How would you rate Kiki La'Rue?
Top Positive Review

“My favorite place to shop”

Samantha S.
11/18/20

Half of my closet is from Kikilarue! I mean this boutique is the best around. Not sure why there are mean reviews about this place. Becka is the nicest person you'll ever talk to. I love how sizing is flexible and there's so many options on how to style the clothing.

Top Critical Review

“Do not buy from Kiki La Rue”

Susan S.
4/14/22

Terrible sizing, terrible quality, takes over a month to ship, doesn't take returns or answer calls or email. Just use google lens and find the same stuff for half as much if you like her things.

Reviews (75)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (26)
Thumbnail of user micheliner
1 review
0 helpful votes
  • Send Message
February 26th, 2016

I've been shopping at KLR for years and have never been disappointed with any of my purchases. The owner Becka is very involved with every part of the business and it's not uncommon to receive personal notes from her in your packages. Shop at Kiki la Rue and you will LOVE IT!

Thumbnail of user breannac8
1 review
1 helpful vote
  • Send Message
January 22nd, 2018

I think that as with any new store, Kiki LaRue went through some growing pains in their first years. I have always loved their clothes though, especially the DENIM, so I stuck around and I'm so glad I did. The store staff now is EXCELLENT and always willing to help you, whether you just need to find another size of an item or if you need a personal shopper to help you find the perfect dress for a banquet or shower.
The coffee shop makes this place a great spot to come hang out, relax, and maybe even find your new favorite sweater. I highly reccommend you come in and give the store a try!

Thumbnail of user rachels107
1 review
32 helpful votes
  • Send Message
September 10th, 2016

First and foremost, the owner of Kiki la Crap is a complete $#*!. Tried and true. She will be oh so nice to your face, then turn around to her little minions and talk trash. She treats her staff like $#*!, so there is a constant turn over rate. None of the models stick around because she's so awful. Seriously. If you don't benefit the owner in some way, watch out. She loves her "fans" but as soon as you make a single complaint or bring something to her attention she will jump down your throat and sick her little minions on you. She caters to women with low self esteem by telling them how beautiful they are and that the size 16 girls can fit in a small. HAH. No. Don't kid yourself. The clothing quality is AWFUL. Cheap China made crap at a ridiculous mark up. Jane.com has some of the EXACT same items that she claims are Kiki la crap exclusives. Many items I've bought have literally fallen apart at the seems after 1 wash! Ridiculous! Save your money and your time and check out any other "boutique" but this one.

Thumbnail of user ryanr74
1 review
7 helpful votes
  • Send Message
July 12th, 2016

This is by far one of the best clothing stores I have ever shopped at! The clothes literally make me feel beautiful, and what more could a girl really want? I live in Fort Worth, TX which is only about 15-20 minutes away from the Boutique and Warehouse, but sometimes I don't always get to make it to the store so I do a lot of my purchases online, and I have NEVER had a problem with them shipping my items to me. They are always fast and in great packaging. The store is an amazing experience as well though, The Brew Junkie, has some of the BEST coffee, and who doesn't love having a nice cup of coffee while shopping for new clothes?! LOVE THIS PLACE! Please check out the Kiki LaRue Insiders Club! On Facebook for any sizing questions as well!

Thumbnail of user taram39
1 review
5 helpful votes
  • Send Message
May 14th, 2016

I do not live in Texas, rather, up north in New Hampshire. I was introduced to kiki La rue by a friend. Their website is very easy to navigate. The owner Becca is very active not only on the store but online also. I have never bought. Clothes online before because I need to try it on. I don't look like the models on most websites. KLR uses "real" models they list their measurements and stats then I can see whom I relate to the most and buy accordingly. The staff responds to inquiries in a very timely manner, sometimes within minutes.

I have never found a boutique I love as much as this one. I am planning a girls weekend trip with friends to Texas so we can go to their stores. I'm bringing an empty suitcase bc I know it will be full by the time I come home.

Look no further if you want great, stylish, comfortable clothing for all body types. You will. It be disappointed.

Oh last thing, the prices are amazing. When people hear the word boutique they automatically think $$$$. That is not the case with KLR. Everything is very reasonable.

Thumbnail of user angelac94
1 review
33 helpful votes
  • Send Message
August 4th, 2016

I came here for the first time a couple of months ago, and every time I would come into the store there were boxes all over the ground full of clothes that I suspect were going to be put out. You couldn't even get to at least 5 racks because of all of the boxes, and no apologies, the store clerk just sat on her phone. The description "mean girls club" fits very well with this business, as the owner and her little minions do not take criticism well. Customer relations are lacking strongly with this boutique. If you are a member of the insiders club on Facebook (I'm sorry for you) but it is chaos, and full of brainwashed women who think they are paying $40 for a quality item that truly probably cost the owner about $6. But don't you dare go on the Facebook page to leave a review or a question because if it isn't 100% positive you will get an army of Regina George wannabe's plus the god awful owner attempting to put you in your place. Stay away unless you want to kiss the ground that they all walk on.

Thumbnail of user jennam24
1 review
3 helpful votes
  • Send Message
July 22nd, 2016

KLR sets the bar for boutique and online shopping experiences! I'm an online customer as I don't live locally. Prior to my introduction to KLR, I had poor luck shopping online. I have a very hard time sizing myself accurately for clothes I have not tried on (and buying jeans online sight unseen... forget it). Then came Kiki! The owner of KLR, Becka, is very engaged with customers through the brand's social media. Her staff is like a family and it shows. Their customer service is truly unmatched. Staff are very interactive and available to offer real-time sizing and styling suggestions. Sizing/measurement information is listed in great detail for each item and each model so it is much easier to determine your size. The models are KLR employees... read: real people with real bodies. It is very helpful to see the clothing on various body types - short, tall, athletic, curvy... the flexibility of these pieces means these clothes work for all types. The clothes are quality material and very well made. Any issues with ordering are easily resolved by calling or texting the responsive and friendly warehouse staff (how many places can you contact and get an actual person who can solve your issue immediately?!). I love every piece of clothing I own from KLR and the confidence that comes from feeling good in my clothes is really what keeps me coming back. The customer experience + community + high quality clothing are the perfect recipe that creates such a huge base of loyal customers.

Thumbnail of user tammye16
1 review
1 helpful vote
  • Send Message
May 14th, 2016

Luv this boutique! Has beautiful clothing and accessories. The staff always friendly and very helpful. Becka the owner is the best. It's a must if your in Roanoke Texas!

Thumbnail of user richardt80
1 review
17 helpful votes
  • Send Message
February 25th, 2016

Shocked at the price of such low quality items
Daughter wanted since her friend had a few items
Staff was rude at my question on where items were made & the quality is below standards
Must be a phase

Thumbnail of user kikil2
Kiki L. – Kiki La'Rue Rep

Another fake review... site jabber - there should be some verification for this person otherwise they'll make up a fake review daily and we have no idea who they are! We carry the same lines as every other national retailer. Thankfully, this anonymous person and their daily negative reviews aren't hurting business one bit! We've sold out of all new arrivals daily with an hour of posting! So keep hiding and trying!

Thumbnail of user cherylk120
1 review
10 helpful votes
  • Send Message
July 12th, 2018

I have been shopping with KikiLaRue since Dec 2017. I started to participate the Boxed by Becka monthly club Feb 2018. I love everything I have received. Even my daughter looks forward to the monthly boxes. Since my daughter and I are built differently we are able to share the Medium size boxed clothing. I have had a couple issues in the past, ONE: not their fault, it was a post office issue. During the whole time, the staff at Kiki helped me with my Post Office claim. SECOND: I ordered a sale item. They accidentally sent me the wrong dress. No biggie. I texted them (their preferred communication) they sent me email with return postage paid etc. I returned the item and received the correct item within 5 days. Whenever I have questions, their FB group is so helpful, there are reps within the FB group that helps with any questions: sizing, getting our codes to work, etc. Mostly so we don't bother Kiki LaRue with our errors. The clothes are washed and hung dry, I wear multiple times with no signs distress or wear/tear. I highly recommend them.

Thumbnail of user brittanyg25
1 review
32 helpful votes
  • Send Message
April 5th, 2017

I should start by saying that I have shopped with Kiki LaRue for 5+ years now. For the most part, I have always been satisfied with my purchases. The pricing has always seemed high, but I was willing to pay it because I couldn't find those items elsewhere. Recently, I began to notice that items that are in the "Rebecca: The Label" line (what a joke!) are nothing more than overpriced items that are carried by other boutiques. Last night, one of the maxi dresses that went live on the KLR site was $59.00. I found the exact same dress on Hazel and Olive's website for $39.00. I posted on the KLR Insiders page and asked what the differences between the two dresses were. Within 20 minutes, I had been verbally attacked by Becka's "fans" and was quickly removed and blocked from the KLR Insiders page. I placed an order with KLR as recently as 3/31/17. I went to log into my KLR account to check the status of my order and ironically, it will not let me log in. When I request a new password, nothing happens. I'm completely fed up with this boutique selling the same items as other boutiques at marked up prices and on top of that, Becka claims that she is designing these products. I used to be a KLR fan and now it's become nothing more than a scam!

Thumbnail of user kristinm37
1 review
9 helpful votes
  • Send Message
July 12th, 2016

As I shop more and more online, I have found that there are few and far between companies you can trust to give you the right measurements for you to find the right fit so that you are not stuck with running back to the post office to return an item you fell in love with! With Kiki Larue the make it near impossible for you to get it wrong... they have multiple models with all different shapes and sizes for you to match up to your size. There social media is on point with using every way to connect with there customers and helping you see whats new and what size would be great for you. The owner Becka Clark, well that name says it all... she is HANDS DOWN the most dedicated owner of a company I have ever seen to be so hands on and involved with being truly sincere with the feelings of her customer base and following! If you are in that surrounding areas of Dallas and can make your way to the store go check it out in Roanoke Tx. If you are an online shopper like me then do yourself the favor of indulging your self fulling in following this company on facebook, instagram or snapchat! You will not be disappointed, and will be doing your body justice by wrapping your body with Kiki Larue Style!

Thumbnail of user kayleenl
1 review
1 helpful vote
  • Send Message
November 1st, 2015
Verified purchase

Becka is by far the nicest and most giving person I have ever had the pleasure of knowing! She and her staff go above and beyond to make sure that EVERY customer leaves satisfied and loving their clothes/jewerly and other accessories but even more the feeling of looking absolutely fabulous and comfortable in their own skin. Becka is a non stop work aholic and it shows! Look what Kiki la rue has become in just a few years from her home to a gigantic warehouse and a booming online boutique and beautiful store. I have recommended everyone of my friends and family to klr because everything is just so fab! She makes it a point to hand pick every piece she brings into the store and online. She works countless hours with designers to get that perfect fit and oh so perfect feel of all fabrics! I have not personally been to the actual store but am planning a day shopping trip in December with a friend when we go to grapevine to Great Wolf Lodge. We are counting down the days the hubs think we are counting down to vacation but it's our countdown to finally visit the store!

Thumbnail of user deniser48
1 review
35 helpful votes
  • Send Message
March 16th, 2017

For the second time this week I had to turn in a complaint to the Texas Better Business Bureau on this company. I will sum up the original complaint quickly as Debra R. Described in detail what happened to me. I bought a February BOXed by Becca in order to attain the highly sought after hot pink butter sweater which was touted as a box exclusive and would ONLY be available for those that purchased a box. Along with the yummy hot pink sweater I received chap stick (meh), a coozie (ugh), a phone charger (ok although I already have a bigger one), and a vegan leather pepto bismal pink baseball hat (currently in the goodwill box in the closet). I did not care. I wanted the sweater. Now the sweater is being sold on the same site. Even the employees stated on Facebook it was the same sweater. When I complained about the false advertising I was blacklisted from the site. No big deal I will not spend another cent in that store. However, the company only issues refunds in the form of gift certificates. I have a gift certificate issued to me for a refund. I also have over 2000 bonus points built up that I am entitled to redeem for gift cards. This company locked me out of my account so that I am now not able to use points or gift card. This makes the owner of the company not only a LIAR and a CHEAT but a THIEF as well.

Thumbnail of user ashleyj48
1 review
31 helpful votes
  • Send Message
March 16th, 2016

This place is a complete joke. I used to be able to buy clothes that I liked and looked cute in... but suddenly it's turned into a mean girls club where you can only buy clothes if you are willing to stay up until 2 in the morning and gravel at the owner's feet. The owner is absolutely unwilling to take constructive criticism or any type of feedback that isn't GLOWING. If you dare ask a question that might somehow imply that you are anything but 100% happy then she will reply to you with an incredibly snarky comment, then her minions will attack you as well. The owner REALLY needs to take a step back and look at the way she handles social media and customers that aren't happy. This is not high school and she behaves INCREDIBLY unprofessionally online. Newsflash: We pay your bills! Even those of us that shop here because it's cute and convenient instead of GRAVELING at your feet and worshipping every self-serving selfie you post. I refuse to shop here anymore... heaven forbid I have a problem with something and bring it up because I would probably get death threats from these mean, mean girls.

Thumbnail of user ashleys185
1 review
1 helpful vote
  • Send Message
January 27th, 2017

I haven't been inside the store but I have bought several items on line and I love how they fit l. Fast shipping and reasonable prices!

Thumbnail of user debbieab
2 reviews
18 helpful votes
  • Send Message
October 22nd, 2014

Clothes are amazing. Staff... even MORE amazing! Have NEVER been disappointed and feel like I never will be! Customer for life.

Service
Quality
Thumbnail of user tracic2
1 review
2 helpful votes
  • Send Message
August 29th, 2014

Clothes are amazing. Staff... even MORE amazing! Have NEVER been disappointed and feel like I never will be! Customer for life

Tip for consumers:
This site ships faster than any other site I have ever used before!! Amazing!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kellym91
1 review
15 helpful votes
  • Send Message
March 6th, 2015

If your clothes don't fit or you don't like it. Your stuck with it basically. Too much red tape to return very rude!

Thumbnail of user kikil2
Kiki L. – Kiki La'Rue Rep

HI! Im sorry you feel like our return policy is a hassle. We try to make it as streamlined as possible by providing you with the return form on the back of your invoice and by listing our return policy in several places on our website. Feel free to reach out to us if you have any questions as we are always happy to help!

Thumbnail of user tabathaf
1 review
0 helpful votes
  • Send Message
November 1st, 2015
Verified purchase

Amazing customer service and a great clothing store to buy from. This store has great clothes for a fair and decent price..

Thumbnail of user courtneyf73
1 review
3 helpful votes
  • Send Message
February 27th, 2020

I am DONE with this clothing line once and for all. I keep coming back like an idiot and getting the same result. NOTHING I order EVER fits because the sizing is SO inconsistent. I am not a small girl by any means and even the mediums are too big. Oh and lets not forget this company is making money hand over fist because YOU pay for returns and you only get store credit. You will never get a refund- EVEN FOR DAMAGED PRODUCTS! Every time I go to order the next size down that item has already sold out and NEVER returns. And I mean NEVER. I have been waiting YEARS for sizes on certain items to return. So not only am I not getting the item I want in the size I want, I am now forced to re purchase some God Awful Kiki Larue clothing item because I can only get store credit. I must be demented because I have been doing this for three years now. Well, today is the last day. I will use my credits for the clothes I am once again returning and this sorry excuse for a clothing line will never get my money again. TOODLES AND GOOD RIDDANCE

Thumbnail of user kikil2
Kiki L. – Kiki La'Rue Rep

Hi Courtney! It’s Becka! I know it’s super late. 2:46am in Texas but this notification popped up on my phone and I’m watching this Gabriel Fernandez tragedy & I thought I’d do some work to distract me a little. It’s awful. Don’t watch it. It will break your heart! Ok, back to business! What happened? First, let’s start with the damaged item! I don’t know what happened but I’m happy to listen and send you a return label! You should never have to pay a company to return a damaged item! I hate when I get something broken in the mail and the company doesn’t immediately offer an apology & a refund STAT! So send me the details and I’ll get hooked up! Next, i got a lot more hands than fists these days but I’m super proud of where we are as a company! I will say, it’s pretty standard for boutiques to offer store credit. Omg. Speaking of that, no joke, I have a $2219 credit to ModCloth from more than 6 years ago. I’m not telling you this to tell you you need store credit, (I know the owner

Thumbnail of user kikil2
Kiki L. – Kiki La'Rue Rep

(Continued) It just reminded me that I just got that email. I hope they have cute stuff! Actually, how bout this, I’ll give you $50 of my credit so you can snag something there! I have to spend it anyway! Tell me if you find anything amazing! I can’t be shopping right now! I’ve got a gang of Kiki LaRue new spring items I have to get through and you already know I only go from the new house to the warehouse, everyday! Hahaha Anyway, I apologize if you’ve had any fit issues. I GET IT FOR SURE!

Thumbnail of user kikil2
Kiki L. – Kiki La'Rue Rep

(Cont. - it’s making me chop up the response

Thumbnail of user matthewsa
1 review
12 helpful votes
  • Send Message
September 15th, 2016

I went into Kiki La Rue in Roanoke recently with a little apprehension after reading some of the reviews on this site. My wife and daughter had both mentioned the place was having a special sale where you could get up to 4 items, whatever would fit in a small shopping bag for a fixed price. They had mentioned some things they liked there, so I saw an opportunity with birthdays coming up to score points with my girls. The first thing I noticed was it was crowded! Next, the friendly greeting from the girl at their coffee bar. So, I went over and ordered one of their very unique offerings. Basically a coconut latte. Good stuff! Then as I began to look around at all the items, wondering how I would ever find anything, a giant of a young man with a beard who was helping out sorting and folding clothes, greeted me and asked if I was finding everything okay. Well, I wasn't so he asked me if he could help me find anything in particular and I told him about a couple of things that my wife had mentioned for herself and my daughter. He knew what I was talking about and told me that those were very popular items, so there was a chance they might be gone in those sizes. But he said, give me a moment and I'll see what I can do. In a matter of moments, he came back with exactly what I had described, and told me that these were indeed the last ones. Needless to say, I was extremely happy. He said he would be working nearby if I needed anything else. I then decided on two more items to fill my bag and went to check out. The young lady behind the counter was very calm even though it was a madhouse and checked me out while telling me of upcoming sales events. I left there with 2 gifts each for my wife and daughter (which they loved!) and plenty of money left. I can't speak to some of the other reviewers here, but if anyone encounters the 3 employees I did, I can't imagine a bad experience.

Thumbnail of user debrar44
1 review
23 helpful votes
  • Send Message
March 16th, 2017

The owner of Kiki La'Rue, Becka Clark, told all KiKi La'Rue Insider's that a particular, highly coveted, pink sweater would only be available in limited quantities and on in the Boxed by Becka released in february for $75. Many wanted this sweater and were willing to pay for the Box. Yes, this box contained other items such as a crappy chapstick (seriously Burt's Bees is so much better) and an ugly pleather baseball cap. I did not want or need these items but I was willing to pay for them just to get the sweater. On Tuesday, the exact sweater, or so claimed by her staff, was released via her website for purchase by anyone at $42. This bastardizing the idea of the box and the idea that this sweater would be exclusive. Had I and many others known this we wouldn't have paid $75 for the box. As soon as I stated the disappointment, I was blocked from the Insider's And BST Facebook page.

This isn't the first time something like this has happened to me or one of my friends or family! Recently, I drove over an hour out of my way to visit the store front, after verifying hours with a staff member for the day, to find they were closed.

Not to mention, some of their clothes are of poor quality! I bought a black dress that faded terribly after the first wash and other things that have either been destroyed or shrink terribly after washing. After tags are removed, the rule is no returns for ANY REASON.

This company is disorganized and the acts as if she is the most popupar girl in high school and expects everyone to follow her mindlessly! Anyone who expresses a contrary opinion is immediately black balled!

Please don't spend your money here!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Kiki LaRue is an affordable contemporary and plus size online boutique with impeccable customer service! For our North Texas friends - visit us in Roanoke!

Company Representative

Thumbnail of user kikil2
Kiki L.
Our goal is to make you feel good from the inside out!

How do I know I can trust these reviews about Kiki La'Rue?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Kiki La'Rue?