I shipped fabric to this company to have them make custom caps. I had my package delivered to them with tracking by USPS. It has been a week since it was delivered by USPS. They have no record of receiving the package and despite 2 emails to them, they have not responded except to say they haven't received the fabric. At least they haven't cashed the check that was included in the package.
I ordered several caps from this company because I work in surgery and have to wear them everyday. The costumer service is amazing, they were willing to even switch out some of the caps when I changed my mind. My purchase came very quickly and my caps are absolutely beautiful. This company is not a scam and I highly recommend you purchase from them!
Wow. I just have to say that my experience with kimscaps.com doesn't mirror the majority on this website at all. All I can say is that on the afternoon of Friday January 7,2014 I placed my order for two caps (not the original three I had in my cart as this site scared me to only try my luck with two) upon arriving home on Thursday January 13,2014 my wonderful caps with in my mailbox waiting for me to stun the OR with their beauty. Perhaps things have changed, I don't know, all I know is my dealings with this company were awesome. Thanks. Deb
Beware! Poor customer service. I ordered 3 caps about four weeks ago and never received my order. I emailed an informed her. I requested a refund and still haven't gotten my money back. I've called and she doesn't answer the phone. Do not order from kimcaps because it's a ripoff company. I filled a dispute with my bank and they are handling it now. I'm going to report them to the BBB.
We're sorry to hear the negative responses on this website, it seems that the positive reviews get passed over quickly and only negativity is posted. This is unfortunate, as we have been in business for more than 8 years and take pride in the fact that we make all of our products right here in the US. If our company was indeed a "ripoff" as claimed in this review, we would not be in business. If there is an issue that needs to be resolved please contact us directly at kim@kimkaps.com where our exceptional Customer Service Representative will be happy to assist you in resolving the matter. For a more accurate review of our business you can find us on FaceBook, read our blog, or follow us on Twitter.
Came across this company when I noticed how cute my coworker's KimKaps were & I LOVE them! So many fun patterns and the quality is exceptional. My 2nd order was lost in the mail and KimKaps went above and beyond by replacing the items. Thanks KimKaps!
Thanks so much, Tasha, we always appreciate the positive reviews and love hearing from our customers. Because of you, we are able to do what we love and add a dose of cute to the world of scrubs!
I have been waiting since February for my refund of $84. I have been given the run around and no one will contact me back about this. I have called, texted, and emailed about this since February! No one will answer my recent emails or even answer the phone. There is NO CUSTOMER SERVICE!
Emily,
As explained in our email we are experiencing issues with our credit card processor and we are having to use other alternatives for refunds rather than crediting an account while we work to resolve the problem. We will gladly provide a refund check and get you tracking information and we apologize for any inconvenience. It is certainly not our intent to frustrate our customers and we strive to provide quality customer service.
Thank you,
KimKaps
I have not gotten my 120 dollars worth of product... I have treid to text, email and facebook this company with no response! I ordered on Feb 23 and the tracking number will not even track my package! I feel frauded! This is ridiculous and I am going to call the BBB abd report this to Paypay!
We have responded to the FaceBook posts via email, which is the first that we have heard from you and instead of replying to our offer for a full refund and some caps as our gift for the inconvenience this review was posted as well as several other comments on FB. We would still like to offer you a full refund since the products you purchased (scrubs) have been on back order due to our scrub fabric supplier having us on back order and causing a major delay in our production. We apologize for the inconvenience and hope to resolve this matter in a way satisfactory to you. Our email address is kim@kimkaps.com if you would like to contact us.
I would like to say I just love my surgical caps from Kimcaps.
The fabrics are great quality and wash really well.
I also have so many people give positive comments on them.
I have emailed kimkaps.com website repeated to get help with my order not arriving for over 2 months now & would like a refund. They never responded & no refund. NEVER order from kimkaps.com - they have NO customer service.
They have terrible customer service. I requested exchange a surgical cap I got, and Kim told me to send her txt that mentioned my name and the one that I want to exchange. Since then, she've never sent me the one I want. I called her two phone number every week to get exchange process going. But, never gotten hold of her. One month later since I contacted Kim first time, I decided to contact paypal to get refund due to they never called me back and never sent me the exchanged one I requested. I don't think I've never purchased any product from Kim and neither of my co-worker. I won't recommend anybody this company. Very unprofessional.
While we are a small company, we take pride in offering exceptional customer service. We can be reached directly by email at kim@kimkaps.com and we offer hassle-free exchanges, even including a postage-paid envelope for any returns. Again, these negative comments are very disheartening as we strive to provide quality products and services. For more accurate information on our company you can find us on FaceBook, visit our Blog, or follow us on Twitter.
Overview
KimKaps has a rating of 3.9 stars from 27 reviews, indicating that most customers are generally satisfied with their purchases. KimKaps ranks 8th among Medical Supply Store sites.
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- Emmett, ID, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Tina, we take great pride in offering custom, one-of-a-kind caps at the request of our valued customers. We love the variety that doing custom caps brings to our day and seeing the end result is always exciting, as the custom caps express an individual's personality and interests. If you have an issue please contact us at kim@kimkaps.com or contact Kim directly at (208)794-9596 and we will get the problem resolved in a satisfactory manner.