Klarna

I bought a Helix bed and blanket. The bed was defective so I returned the original and the replacement also as defective which both were. Helix gave a return to Klarna for the bed but not the blanket that I kept. The blanket was $94.44. I made 2 payments on the total purchase of $210.16. I get a response from Klarna telling me since Helix did not refund the entire purchase meaning since I kept the blanket. They are choosing to keep the entire $210.16 I paid. They had already sent me an email telling me they were going to refund all payments I paid since the bed was defective. But they would not and will not. They told me I had to pay for the total interest that had accrued on the loan. What is unfair is I should not be made to pay for any interest on a defective bed. This company is absolutely deceptive. Buyer beware when dealing with this company. If you can go with another company DO IT! I wish I had known before dealing with this company what deceptive practices they have.

A few months ago I made a pretty big order on Shein and decided to use klarnas pay in four option. It is now been 2 months since the items will return to Shane's successfully and have gotten several confirmations from them saying they have received the item but Klarna keeps trying to charge me for the final payment, I was actually told the final two payments would be canceled as I had paid enough for the order but they still charged me for the third payment and are trying to charge me for the 4th. I'm now out about $60 for clothes I don't have so in the future I will use a different pay in 4 option

As of this week they now want full access to my bank account. Not happening! These guys went way too far with this. Tracking my personal info? I don't like the big brother monitoring crap. I'm done.

Klarna took £344 from my account for a purchase that was automatically cancelled
MONEY TOOK STRAIGHT OUT OF MY BANK ACCOUNT
CUSTOMER SERVICE SO NOT UNDERSTAND
18 days after still my money in the bank of KLARNA
I HONESTLY DO NOT KNIW HOW THIS SCAM COMPANY IS STILL AROUND
PLEASE PLEASE READ AND TAKE NOTE OF OTHER REVIEWS YOU WILL BE RIPPED OFF!
AVOID AT ALL COSTS

We have applied twice to Klarna to be offered via our family retail business Website. We offer a variety of beauty and grooming products, much like other popular retail shops that already use and offer Klarna (and which Klarna proudly advertises as their customers). However, our applications are rejected incorrectly and unjustly because Klarna tags us as a company that does "drop shipping", simply because we offer a variety of brands. We are NOT a drop shipping company. We have NEVER drop shipped. We are a retail eCommerce shop. We have our own inventory of products that we fully purchase and store in our warehouse. We have the full legal right to resell these brands as retail corporation (just like some other already approved and advertised by Klarna as their customers). The only difference is that we are not a giant corporation, but rather a local family business. The Klarna review process has been very difficult and illogical. It is not possible to get any help via support as a merchant. At this time we would not recommend any businesses to engage with Klarna. It would wonderful if Klarna can be more understanding and fair in their merchant review process.

Thanks to klarna now we can make a purchase from most of the online shops and pay later. This is just what most of us needed, no more waiting for month ends..

I had a highly disappointing experience with Klarna's buyer protection, which ultimately led me to take legal action against them. I mistakenly purchased from a fraudulent website, litfad.com, that purported to sell furniture. Despite Klarna's advertised buyer protection, they failed to fulfill their promises.

After numerous attempts to resolve the issue directly with Klarna went unanswered, I resorted to taking them to small claims court. The process was time-consuming and stressful, but eventually, Klarna settled the case. However, their commitment to covering my court fees, as promised during the settlement, remains unfulfilled.

Now, I find myself having to file a motion to compel Klarna to honor their agreement. This entire ordeal has been a complete nightmare, highlighting a lack of accountability and customer care on Klarna's part.

For those skeptical of my experience, the public court document can be found at la court.org, case #23IWSC*******, Alejandro vs. KLARNA INC. This unfortunate situation serves as a cautionary tale for anyone considering Klarna's services, urging them to carefully evaluate the effectiveness of Klarna's buyer protection before making any purchases.

First, their app is garbage. But I tried is for the 30% new customer discount. Yeah. Went to the checkout and Klarna said I would get a $15 discount but it didn't reflect in the final total or their payment schedule. Nowhere. I then wasted 30 minutes with a customer service rep whose answer was to just trust them - make the purchase and the discount would PROBABLY show up later. If I'm doing the checkout through their app, why isn't the discount transparent and obvious? Not to mention that the seller has a policy of not allowing changes or cancellation after you finalize. The items were final sale- can't return them. So that purchase is irreversible for me. But she pushed and pushed for me to "just trust" them. No guarantee, though. Just a probably with zero understanding that this made a difference. Then I was "transferred" to a "specialist" where it said there were longer wait times. And I waited. And waited. And I learned when I checked back that "longer wait times" MEANT 1-2 DAYS. Hey, it's only people's money, right? Meanwhile I list the shipping deal and some of the prices so the seller lost the sale completely. So, don't do it. It's awful. And that discount was especially for new customers! Can you imagine?

Ordered an item through a UK website which compelled me to use Klana; paid in full as I don't want to use credit. Goods never received and Klarna's records show the 'seller' to be a US website, totally different name from the one I contracted with and not revealed at point of purchase. Klarna not giving a refund even though they do business with a fraudulent site, different from the one I paid. SCAM AVOID

AVOID TO USE KLARNA AT ALL!Don't buy anything trough Klarna!They are a bunch of thieves and liers if you have a refund with them they don't pay you back and they don't care about the situation they only have customer service contact wich they say they'll update the payments team and it never happens.I'm awaiting for a refund from September they ruined my Christmas as I don't have this money back.This company should be close permanently they are not legal AT ALL!

Scammers Avoid using this service for payments. The site and app conveniently removed my payment methods, my linked bank account mysteriously disappeared from my account dashboard. Although I had payment sources attached to all my loans/purchases, my dashboard repeatedly showed that I lacked a payment source, and wouldn't allow me to add one. My payments were being marked as failed over and over, no matter what I tried to do, although there were zero issues with my payment sources. There shuld have been no reason that tany of my auto payments failed. Klarna then began adding on late fees, even though there was no way to remedy the situation and my multiple attempts at communicating with customer service failed to fix anything. I was told the late fees wouldd be removed - nothing was removed. It's been a total mess, and I've filed a dispute. They even resonded through the dispute process that they removed my late fees - nope! I just paid off two of my loans with the late fees that I was told would be removed because their site an app are completely dysfunctional

Haven't been able to make any purchases meanwhile I have $1600 credit available. After 6 months of thinking it's just a glitch I call customer service and they tell me it's a error in the system and they'll have to forward my account to specialist in order to fix it and if they can't they'll close the account and I'll have to make a new one. It's ridiculous and not to mention you guys have all my personal info. Starting to feel like this is all a trick with evil intentions. They give you credit at first then down the line they randomly take away your buying power even if you make all your payments on time and have a good credit score. Customer service is even worse, whether you call or message them they have absolutely no clue what they are doing. And when they can't help you and you persist on asking for a supervisor they hang up on you out the blue. Not to mention the fact you spend 45 mins waiting just to get access to someone. Klarna is just a BIG scam, way better alternatives like afterpay and affirm

I bought an aspirato hoover after reading what turned out to be a fake comparison review site. The hoover was not fit for purpose. Its suction is so poor it barely picks anything up.
The company is actually Chinese, you can't speak to anyone and responses to emails just say if you send the product back, because of Chinese customs and the companies inspection on return process, you may not get any money back. You also have to pay the postage to get it back to China.
I raised it as a dispute with Klarna. I sent videos of the hoover not picking up even fairly small bits of grit etc. They asked me on three occasions for more information to support my claim which I provided, there were very large gaps between the emails. I kept ringing and chasing a response. You cannot speak to the dispute team directly and they fail to respond to follow up emails. Finally, three days before the end of the suspension of my Klarna account payments were due to end, the dispute team send me an email to say that they have spoken with aspirato and aspirato have said the 'claim is invalid', so they won't be pursuing this any further.
No other explanation was provided. I have raised a complaint about this. I cannot believe that they are just accepting what the supplier says. I have provided proof that the hoover isn't working properly and certainly not as advertised on aspiratio's website. Where is the buyer protection in this! Secondly they left me with no time to continue to pursue the complaint with aspirato. I was informed by Klarna that if I was requesting that my second payment be delayed, I would they said I would be seen as being in arrears with them and would be moved in to their debt management process
What appalling service!
Clearly Klarna fail to provide any customer protection what so ever. Be very careful if you use them. I have finally ended up paying £140 for a hoover that is not fit for purpose. Three weeks after raising a complaint about Klarna's dispute team I am still waiting. Of course their response will be a total whitewash.
If you receive faulty goods and you purchased them through Klarna. Don't waste your time and energy. You won't get any help!

Wish I could give 0 stars. I cancelled my debit card and needed to make a payment using my bank account. I thought I would just have to give a routing and checking account number instead of using a debit card, However, the process is to connect your bank by GIVING YOUR USERNAME AND PASSWORD TO YOUR BANK, YOUR ACTUAL BANK LOGIN INFORMATION. That is insane. Stupidly, I did it because I needed to make a payment. But then my payment wouldn't go through because when they pulled my checking account number, they pulled in extra internal numbers my bank uses for internal transfers, which then cause the Klarna payment to fail. WHO ASKS FOR YOUR BANK LOG IN INFORMATION to make a payment. That should be illegal.

My daughter used my credit card to purchase two phones in April of 2023 and used Klarna as a payment option. She returned the phones to Walmart and was assured by their customer service that Klarna had been notified. Klarna continued to process charges after the return of the phones. Both my daughter and myself have contacted Klarna a total of 5 times and provided all necessary paperwork and information that they requested each time and have been assured 4 times that the concern had been taken care of and that the charges would be returned to my card but to no avail. After finally realizing that the concern was not being taken care of by Klarna my daughter removed all of my information from Klarnas website. Even after removing my credit card number from the website Klarna continued to charge my credit card. I called customer service again on July 16,2023 and provided the information that they requested and was again told that the concern would be corrected and the payments would be returned. Charges were again made by Klarna on July 17 and again on July 19. When these charges were placed on my credit card I called the 5th time and began explaining the concern when the representative hung up on me. The total amount taken from my account is $499.97 so far. My daughter checked her account and it indicated that there would be no further charges to my card but due to earlier responses I am hesitant to believe that. I have finally given up on a resolution from Klarna Corporate and am seeking a resolution through the Better Business Bureau.