• Kmart

2018 CUSTOMER CHOICE AWARD

Kmart

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Overview

Kmart has a rating of 3.3 stars from 517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kmart most frequently mention good prices, and many times. Kmart ranks 3rd among Department Store sites.

  • Service
    23
  • Value
    21
  • Shipping
    17
  • Returns
    18
  • Quality
    18
8
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How would you rate Kmart?
Top Positive Review

“This is pretty good site”

William S.
5/19/15

Good value, big selection. I think that pretty well sums up Kmart.com. In particular, I'd like to point out KMart's furniture. It's not fancy, but some of it's not bad and if you spend over $100 often items will ship for free.

Top Critical Review

“Incompetent lazy employees”

Rena M.
10/16/16

Kmart in Indianapolis Washington street needs to be closed. There is never more than one line open yet tons of employees standing around. Then they advertise a sale item and when it doesn't ring up right they claim it's not the right item even when you pull the tag from the shelf to show them. Lazy lazy lazy. No wonder all their stores are being shut down.

Reviews (517)

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customer service (37)
Thumbnail of user billw127
Texas
5 reviews
7 helpful votes
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August 20th, 2016

In the days of Walmart and Target Kmart seems to be lost in the shuffle. They were one of the first and still a go-to for me! Keep it up!

Thumbnail of user alicag
Florida
7 reviews
14 helpful votes
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December 6th, 2016

Love the rewards points! I got here before going to Walmart
The kids clothes seem to be better quality!

Thumbnail of user kennethm38
New Jersey
5 reviews
4 helpful votes
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April 5th, 2015

YEARS AGO KMART WAS REALLY GOOD HOWEVER OVER THE YEARS WITH ALL THE COMPATATION WITH OTHER STORES I SEE THAT THEY LOST A LOT OF BUSINESS I AM SORRY TO SAY STILL A GOOD STORE FOR ODDS AND ENDS.

Thumbnail of user timothyh40
Louisiana
7 reviews
2 helpful votes
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November 25th, 2015

Not enough cashiers when they need them, when they did add some cashiers the people who just walked up got in line first.

Thumbnail of user kellym184
Belgium
2 reviews
0 helpful votes
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February 3rd, 2017

Got everything on time - they were friendly when I asked things. Maybe they could've reply sooner but people get busy I get it.

Thumbnail of user ajf4
Texas
5 reviews
2 helpful votes
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May 21st, 2016

Used to shop at Kmart... Where did all of their stores go in South Texas? Very strange, I have to say. Used to like their items...

Thumbnail of user richellek1
Florida
7 reviews
4 helpful votes
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January 31st, 2015

I have shopped here long before Walmart was here, it was a family thing, we spent a day there almost. They used to have a little diner inside ours.

Thumbnail of user carmenv16
California
12 reviews
12 helpful votes
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January 4th, 2016

Have just used pick up in store. The prices are very good for the deals but the notification process for pick-up is not very reliable / fast.

Thumbnail of user carissas5
Ohio
7 reviews
33 helpful votes
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December 26th, 2017

Most unorganized, dirty store around! The prices on the products are always wrong and the service is terrible.

Thumbnail of user anthonyp48
3 reviews
0 helpful votes
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June 9th, 2015

If things go bad with the order it takes a minute to get things straight but the pricing is worth the risk.

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Value
Shipping
Returns
Quality
Thumbnail of user ryant32
RU
2 reviews
7 helpful votes
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June 15th, 2015

I've ordered a Wheel covers via Kmart and received it without delays and in perfect condition. And the price was just perfect!

Service
Value
Shipping
Returns
Quality
Thumbnail of user gauravs32
India
2 reviews
0 helpful votes
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July 8th, 2017

Kmart is best place for shopping. They give us best offers for middle class traders. I always used to shop at Kmart.

Thumbnail of user kaylaa11
Canada
16 reviews
3 helpful votes
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January 13th, 2016

I used to really enjoy going to KMart, but it's a shell of its former self. Feels more like a second-hand store.

Thumbnail of user sueh120
Ohio
5 reviews
7 helpful votes
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May 8th, 2018

With so many of the kmarts closing, it helps immensely to be able to shop online and still use my shop your way points while doing so!

Thumbnail of user alasdairm1
Australia
13 reviews
25 helpful votes
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April 14th, 2015

Every visit to Kmart ends up with me buying more than I wanted to. They seem to have a very up to date range with good prices.

Thumbnail of user bonniec47
Kentucky
1 review
0 helpful votes
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June 7th, 2016

I enjoy shopping at Kmart because everyone is so friendly and helpful in helping me find what I want. I usually find whatever I go in for.

Thumbnail of user harleya9
Arizona
3 reviews
15 helpful votes
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July 29th, 2015

Services of Kmart are awesome they deliver item on time. I have order many thing from here and every thing i got on time.

Thumbnail of user alexn33
California
2 reviews
15 helpful votes
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October 5th, 2015

I have visited their store twice and I must say I have never seen such a great store before. I wish this store could be available in my town

Thumbnail of user isabellah2
Australia
4 reviews
1 helpful vote
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April 22nd, 2015

Kmarts online shop is wonderful but it could have a lot more of their actual stock on the website, usually i have to go instore to get what i need.

Thumbnail of user denishiaw
Florida
9 reviews
26 helpful votes
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March 13th, 2018

They always cancels my orders online i have been in the store in also called in i still have no luck I see why there closing

Thumbnail of user kurth28
Louisiana
6 reviews
25 helpful votes
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November 5th, 2016

You can get some good deals by shopping online and picking up at the store. Sears used to be the Harrods and Selfridges of the USA

Thumbnail of user robertc395
California
12 reviews
8 helpful votes
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October 16th, 2017

Want to thank Kmart for the great customer service they provided for me great service and very prompt couldnt ask for anything more

Thumbnail of user bethanyb33
Texas
1 review
3 helpful votes
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May 20th, 2018

I will never order from them again!

I ordered a dresser for my daughter's room for her birthday. It came just before it and it was damaged. Her room was finished other than the dresser so it was annoying but hey, sometimes accidents happen. I sent it back and got another one with rush order shipping that was going to be "reimbursed the next day." I had to pay for the other dresser to come until I was able to return the first one and then I could get my money back. I waited for my shipping reimbursement but it did not come. I had to call and wait for 45 min and get re-approved for the reimbursement. That was pretty annoying but when my new dresser arrived it was damaged too! Ugh, I had still not even received my money back from the first dresser and here I was having to return another! I called and complained to get a dresser that was not damaged but they wanted me to PAY AGAIN until this new damaged dresser was returned. So all together I should have been out $65.00 but now I was going to be out $195.00 for 2 dressers that I had not received my refund for and 1 that would be new. I did not agree to do this and chose to go with good ol' reliable Wal-mart! During all this I spoke with several people that did not do their jobs correctly and actually hung up on me twice when I asked for a supervisor. Trying to talk to a supervisor was like trying to talk to God there and for some reason they are very protected. Een their automated machine made me ask to speak to a person 3 TIMES! Once I finally got a supervisor, she told me my first refund didn't come because of a UPS problem and although I had provided my shipping information she was not going to provide my refund until UPS fixed their problem. Needless to say, My daughters birthday is long since passed and I am still waiting on $130.00 from Kmart/Sears with absolutely nothing to show for it. This was my FIRST and most certainly LAST experience with K-Mart/Sears

Thumbnail of user jaynei
Ohio
7 reviews
1 helpful vote
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January 12th, 2017

Love shopping K-mart specially when you get the surprise points! Christmas shopping is always great shopping at K-mart!

Thumbnail of user wallaceb83
Australia
2 reviews
1 helpful vote
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August 13th, 2022

I tried to order an air purifier but after I order it my order was cancelled due to no stock. Unhappy.

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