• Kmart

2018 CUSTOMER CHOICE AWARD

Kmart

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Overview

Kmart has a rating of 3.3 stars from 517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kmart most frequently mention good prices, and many times. Kmart ranks 3rd among Department Store sites.

  • Service
    23
  • Value
    21
  • Shipping
    17
  • Returns
    18
  • Quality
    18
8
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How would you rate Kmart?
Top Positive Review

“This is pretty good site”

William S.
5/19/15

Good value, big selection. I think that pretty well sums up Kmart.com. In particular, I'd like to point out KMart's furniture. It's not fancy, but some of it's not bad and if you spend over $100 often items will ship for free.

Top Critical Review

“Incompetent lazy employees”

Rena M.
10/16/16

Kmart in Indianapolis Washington street needs to be closed. There is never more than one line open yet tons of employees standing around. Then they advertise a sale item and when it doesn't ring up right they claim it's not the right item even when you pull the tag from the shelf to show them. Lazy lazy lazy. No wonder all their stores are being shut down.

Reviews (517)

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customer service (37)
Thumbnail of user bevj1
New Jersey
20 reviews
12 helpful votes
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September 14th, 2015

I like Kmart for toiletries, hair care products and things like floor mats and table mats as well as beauty products. Kmart has good prices.

Thumbnail of user scootyr
New York
1 review
1 helpful vote
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December 5th, 2017

I go to kmart everyday. It is the best time when i go, i smile everytime i go the workers help me. They have the best deals.

Thumbnail of user jeanc41
Missouri
16 reviews
11 helpful votes
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November 7th, 2015

I ordered some items from them and received them quickly. The price is low, and the items looked good.

Thumbnail of user alisah6
Canada
10 reviews
5 helpful votes
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March 9th, 2017

I find that Kmarts product line for the most part offers less than acceptable quality. The price is ok but you get what you pay for

Thumbnail of user rosel69
North Carolina
5 reviews
4 helpful votes
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April 29th, 2015

Its too bad they closed down the lancaster ca store but im able to get what i need from their website

Thumbnail of user michellek54
Australia
12 reviews
1 helpful vote
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December 28th, 2015

Large range of merchandise. Reasonably priced. Get what you pay for really. Don't expect your purchase to last a lifetime

Thumbnail of user mikef144
New Jersey
6 reviews
6 helpful votes
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April 10th, 2017

Great store/ all items in stock/prices below normal. $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$you should shop at Walmart!

Thumbnail of user robertg316
Canada
9 reviews
2 helpful votes
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September 4th, 2017

America still has Kmart, wow that store closed down got to be 20 years now, think I shopped there once or twice maybe three times.

Thumbnail of user cees5
Washington
10 reviews
3 helpful votes
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April 12th, 2017

Another loser retailer bit the dust here. Junk store jerk shoppers. Beat up looking merchandise. Glad they went under.

Thumbnail of user clintonc15
Pennsylvania
25 reviews
41 helpful votes
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April 6th, 2017

Kmart is a nice little store with some affordable selection and pleasant workers. I don't mind shopping there but it's far from my first choice.

Thumbnail of user rebeccah40
Australia
2 reviews
3 helpful votes
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September 27th, 2015

Don't think they should get everyone's bags at the door, it's like being accused of stealing every time you leave

Thumbnail of user davidc250
Australia
2 reviews
42 helpful votes
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September 17th, 2015

Really excellent products available, specially the kitchen ware and men's clothing. Very good all round organisation.

Thumbnail of user laurene25
Germany
3 reviews
16 helpful votes
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January 26th, 2016

Kmart is doing good work as compare to others. Many times I ordered here and they delivered on time too.

Thumbnail of user jerrys50
Oregon
19 reviews
24 helpful votes
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August 29th, 2016

WHEN YOU GO INTO ONE OF THEIR STORES, YOU FEEL LONELY, AS YOUR THE ONLY ONE IN THERE. THEIR SELECTION AND QUALITY HAS GONE DOWNHILL AS WELL. GOODBY K MART., SORRY TO SEE YOU GO.

Thumbnail of user jaredc23
4 reviews
11 helpful votes
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December 18th, 2015

The basic version of Wal-Mart just more ghetto. There really needs to be a k-mart version of peopleofwalmart.com

Thumbnail of user oliviaw13
Italy
8 reviews
57 helpful votes
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January 19th, 2016

Ive never been happy with kmart. There customer service is horrible, they never have there shelves stocked. Its just an overall HORRIBLE store

Thumbnail of user kevenl8
South Dakota
1 review
6 helpful votes
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January 3rd, 2016

There price are high even for memerber. They have a high trun over of employee because they treat the staff very poorly.

Thumbnail of user markg250
Missouri
3 reviews
2 helpful votes
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October 24th, 2017

I bought a TV from a store and when I opened it up the TV was used and they tried to tell me I bought a new to replace my broken old one. GRRRRRRRRRRRRRRRRR!

Thumbnail of user sarah2923
California
5 reviews
2 helpful votes
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August 28th, 2016

I love shopping on Kmart.com because you can do layaway online and once its paid they ship it to you! I love it!

Thumbnail of user missyr5
Pennsylvania
8 reviews
2 helpful votes
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January 29th, 2015

While the price of the merchandise was good, the merchandise itself had major defects... very disapointed

Thumbnail of user fishy2
Australia
1 review
0 helpful votes
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January 8th, 2023
Verified purchase

A compliment to Hayley from Kmart Rhod, who made efforts to help me as a dad finding toys on 8/1/2023.

Thumbnail of user duanes24
Texas
12 reviews
8 helpful votes
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August 15th, 2016

I'm not sure the Sear's merger is beneficial to either. These old stand-bys are no longer on my route

Thumbnail of user denithd1
Texas
3 reviews
0 helpful votes
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July 3rd, 2019

Order some dress shirts and they never delivered. Kept my monies for 2 1/2 weeks. I wouldn't recommend ordering from Kmart ever.

Thumbnail of user daleh32
Ohio
22 reviews
27 helpful votes
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January 23rd, 2015

I love shopping here. The points add up. You should definately join there reward progam. So many benefits.

Thumbnail of user michealb30
GB
2 reviews
0 helpful votes
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August 10th, 2017

Bought sierra dome tent red for vacation with my friends and when we started for fixing it the tent broke, need to return ASAP.

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Returns
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