• Kmart

2018 CUSTOMER CHOICE AWARD

Kmart

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Overview

Kmart has a rating of 3.3 stars from 517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kmart most frequently mention good prices, and many times. Kmart ranks 3rd among Department Store sites.

  • Service
    23
  • Value
    21
  • Shipping
    17
  • Returns
    18
  • Quality
    18
8
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How would you rate Kmart?
Top Positive Review

“This is pretty good site”

William S.
5/19/15

Good value, big selection. I think that pretty well sums up Kmart.com. In particular, I'd like to point out KMart's furniture. It's not fancy, but some of it's not bad and if you spend over $100 often items will ship for free.

Top Critical Review

“Incompetent lazy employees”

Rena M.
10/16/16

Kmart in Indianapolis Washington street needs to be closed. There is never more than one line open yet tons of employees standing around. Then they advertise a sale item and when it doesn't ring up right they claim it's not the right item even when you pull the tag from the shelf to show them. Lazy lazy lazy. No wonder all their stores are being shut down.

Reviews (517)

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Reviews that mention popular keywords

customer service (37)
Thumbnail of user nisrineh
Virginia
5 reviews
22 helpful votes
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January 6th, 2016

Nice quality, I love the point system and shop your way rewards

Thumbnail of user emmam64
Kansas
3 reviews
9 helpful votes
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January 6th, 2016

I did an online order at kmart. They delivered that on time. Fast in delivery services

Thumbnail of user ryana37
Canada
11 reviews
3 helpful votes
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April 5th, 2016

Attention shoppers can i help you with your cheap garbage products.

Thumbnail of user shaylae
California
2 reviews
3 helpful votes
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April 4th, 2016

The best place to find affordable clothes and things for my kids.

Thumbnail of user hanas3
Saudi Arabia
2 reviews
2 helpful votes
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April 26th, 2015

Easy to navigate website, shipping is a bit slow, but customer service makes up for that.

Thumbnail of user kimm40
California
23 reviews
42 helpful votes
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March 7th, 2016

I can usually find what I'm looking for. Great prices. No problems in receiving items

Thumbnail of user terencew14
Pennsylvania
5 reviews
13 helpful votes
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February 21st, 2016

Nice stores without Wally World Prices... Support the underdog!

Thumbnail of user sm968
Michigan
5 reviews
0 helpful votes
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December 15th, 2016

Easy online ordering. Good prices and deals. Arrives on time.

Thumbnail of user carlaw20
Florida
2 reviews
6 helpful votes
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May 8th, 2016

They were a slight step above Wall-Mart.
Miss Kmart

Thumbnail of user liamc25
Kenya
43 reviews
1 helpful vote
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January 18th, 2021

KMart got good discounts on laptops. No complaints from me

Thumbnail of user michaelb340
Australia
4 reviews
1 helpful vote
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April 12th, 2016

When it used to stock decent clothing, now it's just stuff for moms and old ladies

Thumbnail of user deborahw40
Oklahoma
10 reviews
4 helpful votes
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January 5th, 2016

They are always helpful and respect me as a person

Thumbnail of user magdab
Texas
23 reviews
26 helpful votes
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October 17th, 2016

They had become quite pricey and the quality of their items are not all that.

Thumbnail of user johnyd9
Canada
5 reviews
2 helpful votes
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September 30th, 2016

Not better than walmart but still a great place with low prices

Thumbnail of user kayc26
North Carolina
10 reviews
12 helpful votes
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January 19th, 2015

Go out of business already. Overpriced. Stores always look abandoned...

Thumbnail of user lorrainel5
Canada
2 reviews
7 helpful votes
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January 11th, 2015

It sucks that a Canadian cannot order anything from K-mart... only for U.S. residents

Thumbnail of user brennanw
Maryland
10 reviews
2 helpful votes
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December 17th, 2016

Order arrived quickly and as advertised. Got a led TV for good price

Thumbnail of user annonymousa2
Australia
3 reviews
4 helpful votes
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December 9th, 2016

Kmart has some stylish items but not the best quality.

Thumbnail of user chrisd200
Australia
3 reviews
4 helpful votes
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November 3rd, 2016

I have found that KMart has only a limited supply of stock in their electronics section.

Thumbnail of user ey124
Pennsylvania
4 reviews
5 helpful votes
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March 31st, 2015

Fast shipping and good price. Join the shop your way club to get extra rewards.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cl5645
Australia
25 reviews
18 helpful votes
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April 20th, 2015

Fast and efficient. Always great prices but not a huge product range online

Thumbnail of user veronical11
North Carolina
10 reviews
34 helpful votes
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February 3rd, 2015

Prices not competitive anymore and pharmacy very rude at more than one location.

Thumbnail of user vickyj7
Slovakia
3 reviews
0 helpful votes
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March 31st, 2016

A pretty good store. Seems like they have really cleaned up their image over the past few years.

Thumbnail of user mariaguadalupel
Florida
6 reviews
11 helpful votes
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March 24th, 2016

Great place to shop, customer service could be better, but at least it isn't walmart

Thumbnail of user jackc129
New York
4 reviews
6 helpful votes
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December 4th, 2016

An average but a big store. Can be helpful though I would prefer other one for my daily needs.

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