• Kmart

2018 CUSTOMER CHOICE AWARD

Kmart

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Overview

Kmart has a rating of 3.3 stars from 517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kmart most frequently mention good prices, and many times. Kmart ranks 3rd among Department Store sites.

  • Service
    23
  • Value
    21
  • Shipping
    17
  • Returns
    18
  • Quality
    18
8
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How would you rate Kmart?
Top Positive Review

“This is pretty good site”

William S.
5/19/15

Good value, big selection. I think that pretty well sums up Kmart.com. In particular, I'd like to point out KMart's furniture. It's not fancy, but some of it's not bad and if you spend over $100 often items will ship for free.

Top Critical Review

“Incompetent lazy employees”

Rena M.
10/16/16

Kmart in Indianapolis Washington street needs to be closed. There is never more than one line open yet tons of employees standing around. Then they advertise a sale item and when it doesn't ring up right they claim it's not the right item even when you pull the tag from the shelf to show them. Lazy lazy lazy. No wonder all their stores are being shut down.

Reviews (517)

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customer service (37)
Thumbnail of user stephanieg18
California
16 reviews
12 helpful votes
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December 28th, 2015

If you can find one, they always have a good deal. They keep switching up their product lines making consistency a thing of the past. Sears appliances seems to be their big selling point in communities without options...

Thumbnail of user andreaw46
Ohio
3 reviews
10 helpful votes
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July 11th, 2016

It's sad to see this store is falling under radar. This has a bunch of helpful home stuff. I like that you can even hold items here for awhile. I am also completely in love with some of the fashion and home decor.

Thumbnail of user georgec8
1 review
1 helpful vote
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April 17th, 2011

I had to review this site because I did not see any reviews on it. http://www.kmart.com/ is hands down the best secret place to shop for holiday presents. You can save so much money buy just planning a few months in advance and seeing what they have on sale and then just shipping it to your house for free most of the time. I find they are usually cheaper than walmart and target.

Thumbnail of user brianj61
Oregon
6 reviews
7 helpful votes
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December 9th, 2015

Kmart has been through some very hard times and have been fighting to prove themselves worthy. Their merger with Sears is a good arrangement which allows many shared quality products to be displayed (Craftsman tools and Kenmore appliances). Most of their store is similar in size and layout to Target, Kmart's pricing is perhaps slightly more competitive. One nice advantage is that online shopping for Sears is also available at Kmart with the same incentives.

Thumbnail of user rodrigod5
Florida
83 reviews
174 helpful votes
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January 4th, 2016

This retailer is good if you need to stock up on something in a hurry and it happens to be nearby. The prices are average and customer service is quite decent. Yet, if I have time, I buy from other retailers that offer better products and more generous extended warranties.

Thumbnail of user jacobp32
Oregon
12 reviews
7 helpful votes
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March 30th, 2016

Poor to average quality products at a decent price. Good customer service. Not bad for kids clothes since they have an alright selection and are just going to be grown out of within a year anyhow. Not a bad place to get disposable items when it makes sense. Not always the best prices, but generally they are fair or better.

Thumbnail of user walterj8
Washington
15 reviews
51 helpful votes
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April 5th, 2015

I do not like the changes that Sears made after buying KMart. It is still though an average store, just not one I shop at much anymore since they have practically eliminated the big and tall department even though the nation is both taller and fatter than it ever was before. It seems like a counterintuitive strategy frankly and they have done in our metro area a poor job of keeping up the electric wheelchairs as well.

Thumbnail of user beverlya9
Oregon
12 reviews
37 helpful votes
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February 20th, 2015

I'd rather go with Kmart than either Walmart or Target. I won't even write a review on Target... it's just plain anathema to me. Kmart has (had) almost as much stuff as Walmart yet there's something different in the air. I really enjoy their merchandise selection and their employees are a lot happier, it seems, than those at Walmart.

Thumbnail of user sidhek
Australia
5 reviews
3 helpful votes
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May 9th, 2016

Browsing shops for a particular item, and I found some good choices at Kmart. While there, I saw quite a few more things that I realised were on my 'to get' list, at affordable prices The check-out staff were friendly. I like that the store is large - plenty of items on display without it feeling cramped or crowded. I will most likely look at Kmart first from now on, instead of doing the rounds of other stores to try finding what I need.

Thumbnail of user kimberlym49
New Mexico
7 reviews
6 helpful votes
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July 31st, 2015

In my town, our KMart closed down several years back so the only way we have to shop there now is on-line. This doesn't bother me a bit because I can do it from my own home and I don't have to make decisions right away. KMart is another of my favorite stores to visit.

Thumbnail of user onikat
VI
19 reviews
17 helpful votes
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March 10th, 2015

I have had good experiences in the Kmart where I live. The people are friendly & helpful with locating items. If there were 1 thing I would change, it would be the people loitering outside of the store. I do not like that.

The other thing that bothers me is that we seem to get antiquated items, that when I go on the official brand web site, the product does not even show up at all on the site or even in the section for parts.

Sometimes I wish there were more variety, but I'm not complaining. Overall, it's good.

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Quality
Thumbnail of user jd238
Florida
6 reviews
2 helpful votes
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June 20th, 2017

Unfortunately, kmart its one of the most dirty unorganized stores. Since you enter the store bad smell slap you on the face. I understand of saving energy, but no illumination make shopping unpleasant. Staff do not work with energy and they are not stimulated at all thats why service and help its 0

Thumbnail of user scottp117
West Virginia
4 reviews
0 helpful votes
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October 10th, 2017

We still have one Kmart in our town that hasn't folded. Their prices are a little higher than Walmart and they don't seem to have the variety of choices... but they are SO MUCH more convenient. Walmart is great... I go there too... but it's such an event. We have several Walmart stores within 20-25 miles but they are always packed and it's always a project to get in and out.

Our Kmart still does a great business because of the above reason, I think.

I needed a hose. Home Depot, Lowe's, Walmart... too much time spent finding a parking spot, navigating the store, getting through checkout, finding my car. Kmart. In. Out. Done.

Thumbnail of user amyi7
2 reviews
11 helpful votes
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September 14th, 2015

I used this store for the couple of time it was bad experience dont know how to express my feelings about this store but i just wanna say "stay away guys these are cheap in rate but in quality as well"

Thumbnail of user katherineg6
North Carolina
22 reviews
17 helpful votes
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February 16th, 2015

Their sales are scams they raise the prices by over double the normal price and then mark them down as sale items so you actually pay full price for wat you think is a sale price also their return policy is horrible I got some stuff for my daughter that was too small I wanted to exchange it instead I could only get my money back they give you the lowest price based on the last six weeks the item was on sale so I only got $4 for a pair of boots they currently had on sale for $10 why not just let me exchange the boots for another size? I lost $6 on that transaction :(. I don't shop at kmart and never will unless it is free and maybe not even then!

Thumbnail of user adeler6
Massachusetts
6 reviews
5 helpful votes
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September 25th, 2017

When I am looking for everyday wear, I head out to Kmart. They always have clothes in my size. Even if I have gained or lost weight. And it is stylish and up to date clothing. Winter will soon be here and I have already started to look on line for what they are offering. At a price I can afford.

Thumbnail of user em3725
Florida
9 reviews
15 helpful votes
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January 9th, 2016

First I would suggest never purchasing anything online from Kmart and sadly I'd have to include Sears. Since the merger Kmart has been dragging Sears down. And I love Sears. Kmart used to be a decent company until they had to start competing with Walmart and thus Kmart started merchandising inferior products and their stores are not kept up well. The average Kmart employee will tell you they don't like their job.

Thumbnail of user debj13
Illinois
4 reviews
18 helpful votes
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December 26th, 2017

I cant believe you are leaving us. Slowly but shurely. You kept the other guy in line with prices because of competition. Now their prices have slowly risen as you fall. You just dont carry the things you had before so its hard to make you my only stop.

Thumbnail of user philipk26
GB
6 reviews
0 helpful votes
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January 22nd, 2015

While i might not always be in the market for their products, with e-mail offers it helps me think of my 3 childrens future needs and occasionally mine. So while not a prolific shopper, i thank you for the opportunity, especially here in the UK.

Thumbnail of user rogerg52
Indiana
5 reviews
18 helpful votes
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December 3rd, 2017

Getting dated. Kmart used to be a go to store for our family. Over the last few years their stores have been looking very dated and not keeping up with their competition. Always feel that the stores are about ready to close down and go out of business.

Thumbnail of user corneliac2
Oregon
6 reviews
7 helpful votes
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March 1st, 2016

I love to shop at Kmart. Great savings. When I get enough points for buying stuff, I use them along with the other discounts. Wow, what a deal. That makes me happy. Thank you for caring about customers. Corne! Is Calhoun

Thumbnail of user pollye1
Idaho
1 review
2 helpful votes
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December 21st, 2016

You can usually shop with some elbow room with low prices. Baby, clothes, jewelry, cool finds. I only buy from Kmart in store. I wish returns were easier and people smiled more. Don't shop here unduly often but I do like what I find there. Make sure the register doesn't overcharge your reciept, and check it if not before, right after. We have been overcharged.

Thumbnail of user martys17
California
41 reviews
125 helpful votes
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August 11th, 2015

Generally, not my first choice. That being said, I've revisited our local store since they've reorganized as a company and am happy to say that you can see the improvements.
The store (in Santa Rosa, CA) is much cleaner/organized than before. The pricing and product selection compares very favorably to other "big box" discount stores in our area.
Candidly, I just have to get past my mental block because of their history... Kmart just doesn't "pop" into my thoughts when I need a store like this. Time will tell

Thumbnail of user judyw61
Arizona
4 reviews
5 helpful votes
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March 18th, 2017

Kmart is much better about giving consumers the sales price. Because of many negative experiences with them ringing up the regular prices instead of the sales, I watch them like a hawk. In the last couple of years I have avoid them because they hiked up their prices. They are trying to use brand names and celebrities but still have cheap quality but not discounts.

Thumbnail of user gaylec9
Missouri
9 reviews
1 helpful vote
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July 17th, 2016

I love Kmart, its better than Walmart or Target, it is still within that same kind of store, but you just don't feel like you are so.

I go there every so often just to not shop at the others, I need to make it much more frequently, and if they had more grocery I sure would.

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